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Business Profile

Solar Energy Contractors

Lumio

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Solar Energy Contractors.

Reviews

This profile includes reviews for Lumio's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Lumio has 10 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Lumio

      1550 W Digital Dr Ste 500 Lehi, UT 84043-6783

    • Lumio

      2000 E Lamar Blvd Ste 300 Arlington, TX 76006

    • Lumio Energy

      2929 S Elm Ave Fresno, CA 93706

    • Deca Living

      2000 E Lamar Blvd Ste 300 Arlington, TX 76006-7356

    • Rising Investments LLC

      2500 Mottman Rd SW Ste 100 Tumwater, WA 98512-6276

    Customer Review Ratings

    2.95

    Average of 977 Customer Reviews

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    Review Details

    • Jane C

      Date: 02/08/2024

      Jane C

      Date: 02/08/2024

      These are the worst people on the planet. They came into my home and promised me the world and delivered nothing, repeatedly. They promised if I financed dollar panels with them my energy bill would disappear. Never happened. For over a year I've been paying two $200 bills. One to them and one to Duke. I told my sales rep ******* and he said they'd fix it. It's been a year. I lodged and BBB complaint and then they called me asking to remove the complaint because they'll fix it. They never fixed it. This is the worst company on the planet. They are swindlers. STAY AWAY FROM THEM. They are just going to take your money and run.

      Lumio

      Date: 02/12/2024

      Hi ****, thanks for reaching out. Our team is expecting the revised permit this week. In reference to your double payment, we show that your financier has not begun charging you for your system since it's not yet installed. Please reach out with any further questions.

      Lumio

      Date: 02/12/2024

      Hi ****, thanks for reaching out. Our team is expecting the revised permit this week. In reference to your double payment, we show that your financier has not begun charging you for your system since it's not yet installed. Please reach out with any further questions.

      Lumio

      Date: 02/13/2024

      Hi ****, thanks for reaching out. Our team is expecting the revised permit this week. In reference to your double payment, we show that your financier has not begun charging you for your system since it's not yet installed. Please reach out with any further questions.

      Lumio

      Date: 02/13/2024

      Hi ****, thanks for reaching out. Our team is expecting the revised permit this week. In reference to your double payment, we show that your financier has not begun charging you for your system since it's not yet installed. Please reach out with any further questions.

      Lumio

      Date: 02/14/2024

      Hi ****, thanks for reaching out. Our team is expecting the revised permit this week. In reference to your double payment, we show that your financier has not begun charging you for your system since it's not yet installed. Please reach out with any further questions.

      Lumio

      Date: 02/15/2024

      Hi ****, thanks for reaching out. Our team is expecting the revised permit this week. In reference to your double payment, we show that your financier has not begun charging you for your system since it's not yet installed. Please reach out with any further questions.

    • Benjamin A

      Date: 02/08/2024

      Benjamin A

      Date: 02/08/2024

      Worst customer service of any company Ive ever dealt with. When solar panels were installed, they left out a component which failed the inspection. I needed to come back and reinstalled the component to pass the inspection, which took an extra two months I begin, paying for electricity through Duke and the solar panels so I asked for a reimbursement for two months, Ive been waiting six months and reimbursements have been approved but still no money every time I call Im told something new the first time I was told 30 to 60 days then I was told one to three months then I was told 3 to 6 months and now Im being told theres no timetable for your reimbursement on top of that my solar is not performing at the level it is supposed to be and my bill is not being offset yesterday Lumio salesman wandered into my yard and tried to sell me more solar. Unfortunately for that gentleman, I freaked out on him and told him the story of everything that has been going on , he told me theyve installed thousands of these and they cant make everyone happy that being said he was going to try to get someone to help me. *** been told numerous times a manager or supervisor will be returning my call only to have nobody call me back have called over 30 times over the last six months.

      Lumio

      Date: 02/09/2024

      Hi ********, please reach out to *************************************** and we would be happy to assist.

      Lumio

      Date: 02/09/2024

      Hi ********, please reach out to *************************************** and we would be happy to assist.

      Lumio

      Date: 02/12/2024

      Hi ********, please reach out to *************************************** and we would be happy to assist.

      Lumio

      Date: 02/12/2024

      Hi ********, please reach out to *************************************** and we would be happy to assist.

      Lumio

      Date: 02/12/2024

      Hi ********, please reach out to *************************************** and we would be happy to assist.

    • Heather G

      Date: 02/07/2024

      Heather G

      Date: 02/07/2024

      Got are solar panels back in July. Very nice guy did are contract and helped us get set up. He told us we would have the $200 bill to Goodleap a month and are electric bill shouldn't be anymore than $30 a month. We had a $150 bill and I was like ok , but they have continued to go up. This bill I just got was $453. I called Hilco and they said of course its right> So I'm paying $653 this month. Really they are useless if my bill is just as high as it was without them. Very disappointed because I thought it was going to help us save money.

      Lumio

      Date: 02/08/2024

      Hi *******, thanks for reaching out. Please reach out to *************************************** regarding your concerns and they can perform a production audit of your system and make sure it is producing as expected per the kWh agreed to on your contract.

      Lumio

      Date: 02/09/2024

      Hi *******, thanks for reaching out. Please reach out to *************************************** regarding your concerns and they can perform a production audit of your system and make sure it is producing as expected per the kWh agreed to on your contract.

      Lumio

      Date: 02/09/2024

      Hi *******, thanks for reaching out. Please reach out to *************************************** regarding your concerns and they can perform a production audit of your system and make sure it is producing as expected per the kWh agreed to on your contract.

      Lumio

      Date: 02/09/2024

      Hi *******, thanks for reaching out. Please reach out to *************************************** regarding your concerns and they can perform a production audit of your system and make sure it is producing as expected per the kWh agreed to on your contract.

    • Robert P

      Date: 02/06/2024

      Robert P

      Date: 02/06/2024

      I wouldn't have thought I would be receptive to someone knocking at my door trying to sell me solar, because I have spoken with numerous reps and they all wanted to sell me a huge array. Lumio's **** *************************** listened to me and offered me a product which piqued my interest. I also interviewed a competitor and came to the conclusion Lumio was the right company for me.

      Lumio

      Date: 02/08/2024

      Hi ******, we're so happy to hear this! Please let us know if there is anything else we can do for you.

    • Michael s

      Date: 02/05/2024

      Michael s

      Date: 02/05/2024

      Lumio is the worst and has the worst customer service. Installed in July 2023 the finance company paid them in August I believe. As of 2/5/24 I'm still not operational. No communication. Has a notary contact me in December to redo the permit for company name change, I do it after calling to make sure its legit. January comes and I get another notary calling saying I need to sign the permit paper, i asked Lumio like 3 times and no one said anything finally got on the phone and they said yes do it, contacted the notary and the request had been closed so she couldn't. November I was told by lumio I would be reimbursed since I'm paying power bill and solar payment and as of 2/5/24 nothing has been paid and I'm fixing to make my 8th payment. I call and get told they are getting it escalated and you never hear a thing. Im currently researching construction lawyers. My account manager has been on maternity leave since beginning of December and her auto reply was she would be back 1/9/24 and as of today (2/5/24) she tells me shes still out. Im in *******

      Lumio

      Date: 02/16/2024

      Hi *******, thanks for reaching out. Our team has reached out to provide an update. The project is still stalled due to waiting for you to complete your signature on necessary paperwork. Additionally, we have submitted your reimbursement to our accounting team. Please reach out with any further questions.

      Lumio

      Date: 02/21/2024

      Hi *******, thanks for reaching out. Our team has reached out to provide an update. The project is still stalled due to waiting for you to complete your signature on necessary paperwork. Additionally, we have submitted your reimbursement to our accounting team. Please reach out with any further questions.

    • Melvin R

      Date: 01/31/2024

      Melvin R

      Date: 01/31/2024

      Terrible company overall. They installed solar panels on my home but failed to get it inspected for almost eight months. During that time, before inspection and activation, they were supposed to pay my monthly payment until they had it inspected and up and generating electricity. They paid me for two months and then stopped paying. They still owe me for six months of payments and have not been cooperative when I called to ask about it. I believe that is a breach of contract. The design of the system is inadequate to supply enough power to run my home and it now costs me more than before I had the system. Im considering hiring a lawyer to help me sort this out.

      Lumio

      Date: 02/01/2024

      Hi ******, thanks for reaching out. Our team has looked into this and found that we have paid you for seven months of solar payments. Additionally, a production audit was done of your system last year and found that it is producing at 121% of the expected production per your contract. Please let us know if you have any further questions.

      Lumio

      Date: 02/02/2024

      Hi ******, thanks for reaching out. Our team has looked into this and found that we have paid you for seven months of solar payments. Additionally, a production audit was done of your system last year and found that it is producing at 121% of the expected production per your contract. Please let us know if you have any further questions.

      Lumio

      Date: 02/02/2024

      Hi ******, thanks for reaching out. Our team has looked into this and found that we have paid you for seven months of solar payments. Additionally, a production audit was done of your system last year and found that it is producing at 121% of the expected production per your contract. Please let us know if you have any further questions.

      Lumio

      Date: 02/05/2024

      Hi ******, thanks for reaching out. Our team has looked into this and found that we have paid you for seven months of solar payments. Additionally, a production audit was done of your system last year and found that it is producing at 121% of the expected production per your contract. Please let us know if you have any further questions.

      Lumio

      Date: 02/05/2024

      Hi ******, thanks for reaching out. Our team has looked into this and found that we have paid you for seven months of solar payments. Additionally, a production audit was done of your system last year and found that it is producing at 121% of the expected production per your contract. Please let us know if you have any further questions.

      Lumio

      Date: 02/08/2024

      Hi ******, thanks for reaching out. Our team has looked into this and found that we have paid you for seven months of solar payments. Additionally, a production audit was done of your system last year and found that it is producing at 121% of the expected production per your contract. Please let us know if you have any further questions.

      Lumio

      Date: 02/08/2024

      Hi ******, thanks for reaching out. Our team has looked into this and found that we have paid you for seven months of solar payments. Additionally, a production audit was done of your system last year and found that it is producing at 121% of the expected production per your contract. Please let us know if you have any further questions.

    • Carmen G

      Date: 01/31/2024

      Carmen G

      Date: 01/31/2024

      Some kid named ***** was at my house after dark last night and he was more interested in hearing about my daughter who is close to his age then selling me anything...left 0 material or even a business card....kinda creepy...wtf

      Lumio

      Date: 02/01/2024

      Hi ******, thanks for reaching out. This kind of behavior is unacceptable at Lumio and we will be looking into this. If you have any additional details that would help us investigate, please email ****************************************

    • Patricia D

      Date: 01/31/2024

      Patricia D

      Date: 01/31/2024

      Lumio has been a headache since day one. We entertained solar energy for two reasons. Reduce our carbon footprint and have a consistent bill cycle based on our energy consumption. There were 5 visitors to the home between door to door representative to sales to inspectors to installation. The sales person gave misinformation. I am currently paying double what I was originally told I would be paying. Installation said it would take three days to install. It took three weeks. There was trash left on our property each visit and we have leaks in our roof. It took an additional three weeks for a contractor to come out to fix it. Still waiting on our ceiling to get fixed from water damage. The contractor took photos of the roof and it was obvious the installers tried to cover up the leaks with different color shingles. We have been calling every week with complaints and no one is helping us. We have plenty of photos, documented every time we call, and now have an energy that is double what was promised. Next step is legal action. I want these panels gone, roof fixed, and this nightmare behind us. This company gives a false hope to a solar energy future. Do NOT go with Lumio!!!!

      Lumio

      Date: 02/01/2024

      Hi ********, thanks for reaching out. Our team would like to look into this to assist you but are unable to locate your account in our system with the information provided here. Please email *************************************** with the name and address on your solar project and we'll be in touch.

    • Ronald N

      Date: 01/30/2024

      Ronald N

      Date: 01/30/2024

      **** was very professional and kept me informed with what was going on and up to date

      Lumio

      Date: 01/31/2024

      Thanks for sharing, ******! Lumio values your feedback and will be sure to pass it along.

      Lumio

      Date: 02/01/2024

      Thanks for sharing, ******! Lumio values your feedback and will be sure to pass it along.

      Lumio

      Date: 02/01/2024

      Thanks for sharing, ******! Lumio values your feedback and will be sure to pass it along.

    • Misty Z

      Date: 01/29/2024

      Misty Z

      Date: 01/29/2024

      Everything was explained well and all of my questions were answered. They are very professional and curtious.

      Lumio

      Date: 01/30/2024

      Hi *****, thanks for sharing your experience! Please let us know if there is anything else we can do for you.

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