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Business Profile

Solar Energy Contractors

Lumio

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Solar Energy Contractors.

Reviews

This profile includes reviews for Lumio's headquarters and its corporate-owned locations. To view all corporate locations, see

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Lumio has 10 locations, listed below.

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    Customer Review Ratings

    2.96/5 stars

    Average of 972 Customer Reviews

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    Review Details

    • Review fromAlicia A

      Date: 01/29/2024

      2 stars

      Alicia A

      Date: 01/29/2024

      DO NOT WORK WITH LUMIO SOLAR. Im giving them two stars instead of one because my solar does appear to be working. (We will see how well they do when summer comes back around though) The salespeople are liars and customer service is pleasant but unhelpful. It took four months to get our panels to pass inspection and be turned on. Lumio gave us two gift cards to offset the payments we were making on panels that werent operational, supposedly in the amount of $500 and $318. Neither card was actually loaded with money! They also caused a lot of drywall damage while integrating with our electrical panel. They approved a reimbursement for repair of $500 but every time I call to see where my check is, they just say that accounting is supposed to issue a check but they cant tell me when that will be. Its been 4 months. Shady ************** yourself headaches and money (we have a loan with *********************** for 37k) DO NOT WORK WITH THESE PEOPLE.

      Lumio

      Date: 02/01/2024

      Hi ******, thanks for reaching out. Our team is working on getting your reimbursement sent as soon as we can and appreciate your patience. Please reach out to *************************************** with any questions in the meantime.
    • Review fromSean B

      Date: 01/28/2024

      1 star

      Sean B

      Date: 01/28/2024

      I had a new roof and solar panels installed upon my home last summer, and Lumio has failed on numerous fronts, the largest and most egregious of which was to fail to ensure that their subcontractors were properly paid. At current, I have a lien placed upon my home by the material supplier for the project, and I've attempted multiple times to reach out to Lumio to rectify the situation. The lien persists. This is inexcusable, and am currently seeking legal representation in this matter.

      Lumio

      Date: 02/01/2024

      Hi ****, thanks for reaching out. Our team is looking into this and will be in touch with an update.

      Sean B

      Date: 03/06/2024

      It has been over a month, Lumio. You are still failing utterly. I have yet to receive any communication from anyone within your organization. I have called multiple times, and your supervisors are perpetually unavailable and negligent in their due diligence in contacting me back. Do better.
    • Review fromMichael F

      Date: 01/27/2024

      4 stars

      Michael F

      Date: 01/27/2024

      My first experience with going solar. Seems positive so far.

      Lumio

      Date: 01/29/2024

      Hi *******, we're happy to hear about your experience with us!
    • Review fromRichard P

      Date: 01/27/2024

      5 stars

      Richard P

      Date: 01/27/2024

      The information was clearly explained by knowledgeable people, and it makes sense. **** made each appointment on time. The work hasn't started yet, but we are looking forward to the process.

      Lumio

      Date: 01/29/2024

      Hi *******, we're excited to help you benefit from the abundant energy of the sun!
    • Review fromRobert H

      Date: 01/26/2024

      2 stars

      Robert H

      Date: 01/26/2024

      Watch out for sales trick they never told me about ***** meter chg from duke was free up to my order, never got consumption meter which was fee up to my order after Jan 1st 2023. Called all different people after run around know one knows who is on 1st base then sad need 300$ for meter and would install in 1 to 2 weeks now its going to 4th week not done called 3 different numbers no one has answer also wanted to have lawyer read over contract. Was going to cancel order. Call then sad I wanted to stop order she sad I only had 24 hrs to do it or pay off load witch ended up being 40;000$ with interest they might not even be here in the future then what, also no salesman follow up after sale would not even call us back!,, buyer beware!

      Lumio

      Date: 01/29/2024

      Hi ******, please contact us at *************************************** and we would be happy to assist.
    • Review fromCraig L

      Date: 01/26/2024

      5 stars

      Craig L

      Date: 01/26/2024

      Actually, I give 4-1/2 stars. *****, my sales rep and ******, the project rep was very friendly, knowledgeable, and had been there from beginning to end. If I ever had a question or concern, they quickly responded and was very diligent in resolving the issue. Why the 1/2 star deduction? 1st, the issue with a double hold on my credit card for the deposit amount. The hold decreased the allowable amount I could spend on my cc. Luckily my available credit was large enough to cover both holds. Usually, this wouldn't bother me, but I was on an international trip when this happened, so I had to watch my spending to make sure I didn't go over my remaining available credit.2nd. Sometimes there were lags in between, so I had do a follow-up on the status of the project. No real biggie, since as I mentioned early, they were very responsive when I contacted them.3rd, installation was a bit messy. Installers walked in house with muddy shoes on and left some extra parts/materials outside. If I knew that they were going to walk in the house, I would have put down drop cloths. We don't wear shoes in the house. The installation was completed in the evening when dark, so I under stand the extra parts/material outside. Yes, I know they are contractors and expect things to get messy. So, I was fine with cleaning. I do this after every contracting job. The project from beginning to end met the estimated time-line. Turning on the net metering was a little late, but it was due to the utility company being backed up in approving the NM.Finally turned it on yesterday, and everything seems to be working. I am not sure if each area (city/county) has a separate project team. My home is in *********, **. My neighbor, who also had their solar installed by Lumio a year before us was also happy with the install and same team. He actually swayed me to go with them, as I was still on the fence with my decision.

      Lumio

      Date: 01/29/2024

      Hi *****, thanks for sharing your experience. Lumio values your feedback and we'll be sure to pass it along.
    • Review fromDave W

      Date: 01/25/2024

      5 stars

      Dave W

      Date: 01/25/2024

      We just got our notice that the panels are operational. The entire process was completed more quickly than promised. Every phase was completed professionally and everyone who contacted us was friendly and courteous. It was a very easy process for us.

      Lumio

      Date: 01/29/2024

      Hi ****, we are glad to hear this. We're so happy we could help with your solar needs! Please let us know if there is anything else we can do for you.
    • Review fromCarsten K

      Date: 01/25/2024

      5 stars

      Carsten K

      Date: 01/25/2024

      Sales person was very pleasant and not pushy in any way. The price was better than expected.

      Lumio

      Date: 01/29/2024

      Hi *******, we are happy to hear about your experience with Lumio!
    • Review fromJanet B

      Date: 01/24/2024

      5 stars

      Janet B

      Date: 01/24/2024

      Personnel were respectful and knowledgeable; this is a great way to save on energy costs.

      Lumio

      Date: 01/29/2024

      Hi *****, thanks for sharing! Lumio values your feedback and we'll be sure to pass it along.
    • Review fromIda Y

      Date: 01/24/2024

      1 star

      Ida Y

      Date: 01/24/2024

      We started our solar project on 9/2022 and it still has yet to be finished. Inspections after inspections have failed due to inaccurate plans that were sent to the city by Lumio. Never would I have thought that this project would last us 15+ months. Now were left with 30 solar panels on our roof that DO NOT work, and are constantly chasing Lumio with no response. Please do not invest your time or money to this company.

      Lumio

      Date: 01/29/2024

      Hi ***, we'd like to look into this further to address and resolve your concerns but are unable to locate your account in our system with the details provided. Please email *************************************** with the name and address on your solar project and we'll be in touch shortly.

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