Reviews

This profile includes reviews for Lumio's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Lumio has 10 locations, listed below.

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  Lumio

  1550 W Digital Dr Ste 500 Lehi, UT 84043-6783

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  Lumio HX, Inc.

  12600 Challenger Pkwy Ste 200 Orlando, FL 32826

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  Deca Living

  2000 E Lamar Blvd Ste 300 Arlington, TX 76006

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  Lumio

  2000 E Lamar Blvd Ste 300 Arlington, TX 76006-7356

• 

  Lumio HX, Inc.

  12600 Challenger Pkwy Ste 200 Orlando, FL 32826-2756

Review Details

• Review fromKeith B.

  Date: 03/10/2023

  1 star

  Keith B.

  Date: 03/10/2023

  I have a metal roof. They caved in the roof tiles and haven't done anything to resolve this since December. I would definitely stay as far away from this company as possible.

  Lumio

  Date: 03/23/2023

  *****, thank you for bringing your concerns to our attention. On 12/14/2022, a Release of Liability and Disclaimer Roof Release was signed releasing Lumio from any responsibility or liability from any property damage that *** occur during the install process. Due to the condition of your roof, it was suggested a new roof be installed prior to the installation of the solar system, this waiver was presented.

  Keith B.

  Date: 03/23/2023

  If it wasn't an a

  Keith B.

  Date: 03/23/2023

  If your guys weren't careless on the roof collapsing the roof tiles I wouldn't be writing this review. I have pictures of the roof after they collapsed many of my roof panels on my metal roof. This is the reason this review was left. The roof is not in bad shape.

• Review fromLouis Q

  Date: 03/07/2023

  5 stars

  Louis Q

  Date: 03/07/2023

  I am a very satisfied customer. Everything is great especially when my ***************** comes in I am very happy saving so much money thanks to Lumio. From 157 to 30 for a connection fee. This is awesome. I would recommend to others that want to save and own power also. Love the environment too. ***************************** was my rep he is very helpful and has the answers for all questions. Thank you! From ***** area

  Lumio

  Date: 03/09/2023

  Hi *****, thanks for sharing your experience! Lumio values your feedback and will be sure to pass it along to ****** and the team.

• Review fromMARIA G

  Date: 03/07/2023

  1 star

  MARIA G

  Date: 03/07/2023

  ***** will be 1yr & I am still waiting for my solar panel installation to be completed. I have been lied to by my account manager *******************. I have had to reach out to her and Lumio customer service at least 1x a month for updates. Initially I received the best customer service. However, once documents were signed customer service was out the window. I have never received a call for updates, installation information and most importantly the repairs from the damage that was caused to my walls after installing solar panel box. I have emailed my accountant manager ************ for ****************** come at snails pace if they come. Some times I had to email her several time in order to get a response. I have emailed ******************* and voiced my concerns and he too has yet to respond. I contacted ************ in January regarding panels which were still not working. Mind you it had been over three months since solar box was installed. At this time she informed me that a final walk through was pending. However, soon after I received a visit from a Lumio employee who reported he was there to assess solar box as it was not communicating with the host/solar energy company. He discovered that staff prior to him failed to turn on the box. Soon after I received an email saying a connection was made and I could set up my account. I waited to hear from ************. I called after no contact and ************ informed me that she was working on scheduling final inspection again. I informed her of what transpired during the employee visit to my home and she made it seem as if that had nothing todo with the delay. Funny, how once the solar box was turn on my account with energy company was initiated. I have requested numerous time to speak w/ manager and she informs me they can't help me because it's a scheduling issue.On 3/1/2022, was informed tha a manager would be contacting me btmy the end of the day. I am still waiting for a call from her supervisor. today is 3/7/23.

  Lumio

  Date: 05/03/2023

  Hi *****, thanks for reaching out and providing feedback. Our team has been in contact with you about your concerns and are working with you to get your inspection scheduled. Please continue working with our team until all questions and concerns are fully resolved.

• Review fromLacey W

  Date: 03/04/2023

  1 star

  Lacey W

  Date: 03/04/2023

  This company had us sign documents under the impression that we were signing to see if we were qualified for the service. We were told that at that time anything signed was only to see if we were qualified. Shortly after we decided we did not want the service, we received a text stating we would be fined 5-7% of what was owed for canceling when nothing had been installed or even had anyone come to the house to start the installation process with any equipment. This whole process felt pressured and like we were being scammed.

  Lumio

  Date: 03/07/2023

  Hi ****, we'd like to get to the bottom of this. However, we are unable to locate your account based on the information provided here. Please email *************************************** with your name, address, and concerns and a member of our team will be able to assist. We have also passed on your feedback during the sales process to our sales leadership team to handle.

• Review fromEdwin S

  Date: 03/04/2023

  4 stars

  Edwin S

  Date: 03/04/2023

  Staff was very professional and communicate with each department well. Issues gets addressed in a timely manner...just have my solar activated yesterday.....so far my experienced with Lumio is good.

  Lumio

  Date: 03/07/2023

  Thanks for sharing, *****. Lumio is glad we could provide you with a great experience! Please let us know if there is anything else we can do for you.

• Review fromJerri B

  Date: 03/04/2023

  1 star

  Jerri B

  Date: 03/04/2023

  I'm sad, I guess I stupidly believed everything ***** told me. I told ***** that I did NOT have any extra money, I can't pay for solar and electricity - ohhh no you won't have to pay for electricity. Well when the panel were installed my electric bill jumped up to ****** per month from $117 (I live alone and don't like it cold in my house, should NEVER be that high). After several phone calls to Lumio I was told they would look into it and call me back, they never called me back. The electric company helped me and got my bill down but I still have it. I expected rebates from the electric company as they will buy my electricity dollar for dollar, no rebate. So the electric company is getting my left over electricity, and I'm still paying for electric. I'm getting screwed just for trying to do the right thing. So, don't believe the lies you will pay for the solar panels and you will continue to pay for electricity.

  Lumio

  Date: 05/03/2023

  Hi *****, your system is producing as expected per the contract you signed. Our team left a voicemail to work with you to resolve your concerns. If you have additional questions about your utility company's fees, please reach out to them directly. If you have questions about your solar system, please contact us and we can assist.

• Review fromMargaret R

  Date: 03/03/2023

  5 stars

  Margaret R

  Date: 03/03/2023

  I would recommend this team, highly qualified, on time, and polite. Work ethic very well. They left the work area as they found it. The team were very helpful and organized. My experience was pleasant, informative and I would recommend their services to anyone.

  Lumio

  Date: 03/07/2023

  Hi ********, we appreciate you taking the time to leave this review and thank you for the recommendation!

• Review fromDavid W

  Date: 03/03/2023

  1 star

  David W

  Date: 03/03/2023

  Just had a visit from a Lumio sales rep today. Advised me that due to my usage, size of home, etc. their system would reduce my monthly FPL bill to $0, and I would be able sell electricity back to the grid. Sales rep did not advise that FPL has a minimum monthly charge of $8.99 and a "Minimum Base Bill" of $25 for customers who use less than $25 of electricity per month. He also did not advise of the ******* legislature approving the ****backed bill that would gradually reduce those buy-back rates by more than half for customers who installed solar after Jan. 1, 2023.These unmentioned costs related to FPL billing and buy back MUST be factored into the math of doing solar installation. For me, it was a no brainer deal breaker.

  Lumio

  Date: 03/07/2023

  Hi *****, we appreciate your feedback and have passed it along to our sales leadership team to handle. Feedback from homeowners like you help us to improve. If you have any other questions or concerns, please reach out at ****************************************

• Review fromDavid B

  Date: 03/02/2023

  5 stars

  David B

  Date: 03/02/2023

  We actually had worked with the Smart Energy Today part of Lumio several years ago with very good results (installation of a Sol Blanket in the attic of our previous house in *********). The result greatly exceeded our expectations. With this solar installation, they have done it again. Our sales representative gave a very thorough explanation of the process and the proposed materials, and came back with a detailed proposal in a very short time. He provided a conservative estimate for the length of the project and getting the approvals (from PSE). The actual project was complete and on line by mid-November - only about 2 months from initial contact to generating ************ The actual installation was very fast despite our house having a very challenging roof line. We're getting good power despite the gloomy weather, and the few sunny days we've had show great promise. The direct offset cut our recent bill by 2/3rds - looking good for when we hit "Sleepless in *******" days.

  Lumio

  Date: 03/07/2023

  Thanks for sharing, *****! Lumio loves helping homeowners like you make the empowering switch to solar. Please let us know if there is anything else we can do for you.

• Review fromRichie J

  Date: 03/02/2023

  5 stars

  Richie J

  Date: 03/02/2023

  I would have to say that my wife and I were very skeptical at first. Best decision we could have made. Proposal and Contract signing was on 1/14/23. Very professional, informative and non presured sales approach. We were live and fully functional on 2/3/23. They actually over communicate on the entire process which is very rare these days. We've been in our home 6 years now, 3K square feet. We're excited about our decision!

  Lumio

  Date: 03/07/2023

  Hi ******, glad to hear it. We're excited to help you make the switch to solar!