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Business Profile

Solar Energy Contractors

Lumio

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Solar Energy Contractors.

Reviews

This profile includes reviews for Lumio's headquarters and its corporate-owned locations. To view all corporate locations, see

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Lumio has 10 locations, listed below.

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    Customer Review Ratings

    2.96

    Average of 966 Customer Reviews

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    Review Details

    • Elizabeth M

      Date: 02/16/2023

      Elizabeth M

      Date: 02/16/2023

      They take advantage of people and have their sales reps lie to you about a federal tax credit if 10 to 15 grand back in taxes thats you can put towards the cost of your solar loan. I got absolutely nothing. And I filled out the correct tax form with hr block. The tax prep lady stated they lie about this all the time and its absolutely not true. Please ask your tax person about it before hand. Now Im stuck with a high payment that I can budget for and its taking food out of my families mouth. Its heartbreaking a million dollar company will say anything to *******************. They dont care how this will affect families and elderly people.

      Lumio

      Date: 02/23/2023

      *********, thank you for providing your feedback. Your review has been passed along to our leadership team for training.

    • Raul V

      Date: 02/15/2023

      Raul V

      Date: 02/15/2023

      Great service received by the staff, very happy with the information and orientation.

      Lumio

      Date: 02/15/2023

      Thank you! And happy to have you as a customer!

    • Maricela A

      Date: 02/15/2023

      Maricela A

      Date: 02/15/2023

      Great experience with this company. **** was great with us everything was as she said and she was there to answer any questions i had every step of the way. Installation and process went very smoothly and completed in 4 weeks. She even help me find a good electric company that gave me good rates. After the project was completed **** still has been checking up on us making sure there isnt anything we need. That says a lot of the great costumes service she has provided for us. I would recommend this company and her to anyone looking to go solar.

      Lumio

      Date: 02/16/2023

      Thanks for the recommendation, ********! We'll be sure to pass this along to **** and the rest of the team.

    • Marta W

      Date: 02/14/2023

      Marta W

      Date: 02/14/2023

      We had a great experience with our rep **** and his installation team. They were thorough, honest, and got ** installed in 9 days from the time of signing up!! WOW. We highly recommend!

      Lumio

      Date: 02/16/2023

      Thanks for sharing, *****! We'll be sure to pass it along to **** and the team.

    • Janelle R

      Date: 02/13/2023

      Janelle R

      Date: 02/13/2023

      Incredible company that goes above and beyond! We purchased solar panels with them in February 2022 and definitely ran into some issues, there were communication difficulties (lots of which were caused by ** because we were so busy) we ended up not being installed for several months after signing our contract but we never paid a dime until our panels were fully up and running. ********************* was seriously the best guy ever, he took care of us every step of the way and made sure that any issue we had was made right. **** was available anytime we needed him and even though our project took a long time, we are completely happy with our purchase. Install was great and the inspector said that everything looked perfect. So far we have had our panels for about 5 months and they are covering almost all of our bill even in the winter. (We didnt pay anything to PUD in November other than fees and taxes for our meter). I know its kind of intimidating to make such a big purchase (we were pretty unsure at first) but I think Lumio is the perfect company to help you understand the benefits of solar without ever being pushy unlike some other companies. In fact, a different company (solgen) tried to get us to go with them and they told us we needed a new roof when we didnt, they also held a good deal over our heads and made us feel super uncomfortable. Lumio is great in that way, they were completely able to give us a new roof if we needed one but they will never recommend unnecessary purchases, also they gave us a way better deal than the other company offered (.99% with lumio vs 4%with solgen). Overall I think we just had a great experience even with the bumps in the process. If you think any company is perfect youre probably going to be disappointed but if you want a company that will always make things right then lumio is the one for you, I know for us, they delivered way more than they promised and were super kind and helpful every step of the way.

      Lumio

      Date: 02/16/2023

      Hi *******, we appreciate you sharing your experience and are thankful for your patience during the process. We love helping homeowners like you make the switch to solar! Please let us know if there is anything else we can do for you.

    • Michael M.

      Date: 02/12/2023

      Michael M.

      Date: 02/12/2023

      I have had my solar panels installed since June 2022 and yet to have any working panels. I have called numerous times to get a status and just keep getting told my case manager is busy. I have been told my inspection has failed 3 times and no one has come out to make corrections. At this point, I just want the company to come get their panels off my roof. I am still making payment on the loan and I don't think it's fair. They have no sense of urgency now that they have made their sale. It is very difficult to get any positive traction and anyone I have talked to is no help at all. I am now consulting with a lawyer to see if I can get out of this contract since the company has not followed through on their end. It has been a very bad experience with this company.

      Lumio

      Date: 04/07/2023

      Hi *******, thank you for reaching out and sharing your experience. Our team is still working on getting your system ready to turn on. We appreciate your patience as we work through hold *** that are always possible with construction projects. We have sent reimbursements for your solar payments and will continue to do so until your system is turned on. Please reach out to our team at ************** or *************************************** with any questions or concerns.

    • Mark H

      Date: 02/08/2023

      Mark H

      Date: 02/08/2023

      The panels were installed the first week after my order. The panels are performing better than I expected.

      Lumio

      Date: 02/16/2023

      Hi ****, thanks for sharing your experience, we're happy to see you enjoying the value of your solar! Please let us know if there is anything else we can do for you.

    • Jordan B

      Date: 02/07/2023

      Jordan B

      Date: 02/07/2023

      Worst fake sale ever!!! They sold ** a roof and solar panels - they subcontract people. The roofing company that came out wore SLIDES up the ladder in the roof. They FELL THROUGH the roof on me and my 1 year old causing me a minor concussion and all they were concerned about was getting fired! Then they continued to do a shotty job. No one reaches out and responds and when they do they push it to someone else. Then we are promised our electric bill will be better - its worse. They send out technicians who do nothing. The solar killed 3 appliances. I reach out and they never answer the phone. I do the chat and they tell me to call in with no resolution. Never recommend.

      Lumio

      Date: 02/23/2023

      ******, thank you for reaching out. Please contact us at *************************************** to speak to a member of our team. We cannot locate your account using the information you provided with your review.

      Lumio

      Date: 02/23/2023

      ******, thank you for reaching out. Please contact us at *************************************** to speak to a member of our team. We cannot locate your account using the information you provided with your review.

      Lumio

      Date: 02/23/2023

      ******, thank you for reaching out. Please contact us at *************************************** to speak to a member of our team. We cannot locate your account using the information you provided with your review.

    • JERRY K

      Date: 02/06/2023

      JERRY K

      Date: 02/06/2023

      This is a great company they treat you like family and notify you with everything going on , even if it's not in their control on what's happening with the project they still try to be genuine as possible, my process took a while but they let me know exactly what was going on with it,and I for one appreciate it. And also in my area my electrical company fault the process all the way delaying the process they kept failing the inspection for little thing, but the solar provider kept showing up and did every little thing they wrote up.

      Lumio

      Date: 02/16/2023

      Hi *****, thanks for sharing your experience with us. Please don't hesitate to reach out with any questions!

    • Yuly D

      Date: 02/02/2023

      Yuly D

      Date: 02/02/2023

      A few days ago I had the panels installed and I am still excited to have made the decision and thanks to the seller ******************* for his patience in explaining everything to me calmly, very professional, friendly and with a lot of love to give. Im so happy.

      Lumio

      Date: 02/16/2023

      Hi ****, we're happy to help! We'll be sure to pass on your compliments to **** and the team. Please let us know if there is anything else we can help with!

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