Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Solar Energy Contractors

Lumio

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Solar Energy Contractors.

Reviews

This profile includes reviews for Lumio's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Lumio has 10 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Lumio

      1550 W Digital Dr Ste 500 Lehi, UT 84043-6783

    • Lumio Energy

      2929 S Elm Ave Fresno, CA 93706

    • Deca Living

      2000 E Lamar Blvd Ste 300 Arlington, TX 76006-7356

    • Lumio

      2000 E Lamar Blvd Ste 300 Arlington, TX 76006

    • Lumio

      2000 E Lamar Blvd Ste 300 Arlington, TX 76006-7356

    Customer Review Ratings

    2.94/5 stars

    Average of 978 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Review fromAlex W

      Date: 09/14/2022

      5 stars

      Alex W

      Date: 09/14/2022

      Beautiful system, great credibility with the company, they install the panels themselves. App works and is great.

      Lumio

      Date: 09/15/2022

      Hi ****, thanks for sharing your experience with Lumio!
    • Review fromJohn M

      Date: 09/13/2022

      5 stars

      John M

      Date: 09/13/2022

      ******************* not only showed up ahead of the estimated arrival, quickly found the problem and fixed it. He went way above that and replaced similar items with a superior product without me asking him to. I couldnt be more pleased with his expertise and thoroughness!

      Lumio

      Date: 09/15/2022

      ****, thank you for your feedback. Lumio values team members like ****! We will be sure to share your kind words with him.
    • Review fromAnastasio O

      Date: 09/13/2022

      5 stars

      Anastasio O

      Date: 09/13/2022

      So far the people we have spoken to have been very professional. They have been accommodating with scheduling. ***** was very thorough with explaining everything.

      Lumio

      Date: 09/15/2022

      Hi *********, thank you for sharing your feedback. We will be sure to pass it along to *****.
    • Review fromRoarke O

      Date: 09/12/2022

      1 star

      Roarke O

      Date: 09/12/2022

      Lumio **** called one of my clients knowing they had permits for solar pending with my company. Client was surprised and annoyed at shiftiness as they offered to do the job that wed set up. This kind of desperate and classless tactic has no place in the industry and its sad that such a company exists. Their work is shoddy and they annoy and ****** would be customers. Run from this shady company

      Lumio

      Date: 10/28/2022

      Hi ******, thanks for reaching out. We understand your frustration and while it may seem like every representative has this same problem, its really only a small percentage of our total sales representatives which is why were tackling it on a case by case basis. All representatives are required to go through the same training and weekly retraining meetings. If you have additional details that would help us identify this specific representative so we can identify and provide retraining, please email ****************************************
    • Review fromSpencer B

      Date: 09/12/2022

      5 stars

      Spencer B

      Date: 09/12/2022

      Have just started dealing with the company. So far everyone has been on time, professional, polite, friendly and informative. Sales person explained all the advantages of solar, time it takes for installation, the permitting, and activation of system. ******* was on time professional, friendly, and finished the job in a timely manner. So far I have nothing but good things to say about the company & gladly give them a five star rating

      Lumio

      Date: 09/15/2022

      Hi *******, thank you for reaching out to let us know about your experience! We will be sure to pass this along to our team. Please dont hesitate to reach out if you have any questions or concerns.
    • Review fromMichelle M

      Date: 09/09/2022

      5 stars

      Michelle M

      Date: 09/09/2022

      Lumio has been a delight to work with. **** came to my door and informed me briefly of the benefits of going solar. ******* sat in my house giving facts, not lip service, about how solar could change my life and what the process is. ****** examined what was required for the building permit and made a layout of ******* for the planners. Each individual has been kind, knowledgeable, and professional. Their response time for any questions or requests has been phenomenal!

      Lumio

      Date: 09/15/2022

      Hi ********, thank you for sharing your feedback! We will be sure to pass your kind words back to ****, ******* and ******. We couldnt be happier knowing you got the help you needed from them. Please let us know if there is anything else we can do for you.
    • Review fromCharles L

      Date: 09/08/2022

      5 stars

      Charles L

      Date: 09/08/2022

      We are very pleased with our choice of Lumio to provide us with solar power at our residence! All of our contacts have been with very professional staff who have exceeded our expectations. We highly recommend this company!

      Lumio

      Date: 09/15/2022

      *******, thank you for your kind words. We value your recommendation!
    • Review fromDwight A

      Date: 09/08/2022

      1 star

      Dwight A

      Date: 09/08/2022

      Worst company I ever dealt with from sales person on been trying for 2 months still the solar panels not up and running. Been on phone with people several times I wish I never would of got them now. I dont recommend this company at all to anyone look elsewhere. I will be getting a lawyer and go from there .

      Lumio

      Date: 11/03/2022

      Hi ******, thank you for bringing this to our attention and we apologize for the inconvenience. Lumio's customer care team has reached out to you to help resolve your concerns and offered to reimburse your first loan payment. We hope you will trust our ongoing commitment to care for our customers.
    • Review fromSue L

      Date: 09/08/2022

      5 stars

      Sue L

      Date: 09/08/2022

      The crew was very organized and courteous. Their only delay was waiting for the truck to arrive with the equipment.

      Lumio

      Date: 10/20/2022

      Hi ***, thank you for sharing your experience with Lumio!
    • Review fromRobert U.

      Date: 09/07/2022

      1 star
      Please stay away from Smart Energy Today.I sign up 4 months ago to get Solar Panel installed. They said it will all be installed in 2 months.I'm still waiting. I never got a call back I have to keep calling them. When they schedule a day to come do the work they will cancel the very last min. I tried calling and texting ****, He seem like he disappeared with the rest of the crew. I'm on my 2nd payment. Trying to find out if I can stop making a payment of a job that wasn't done.Plus to warn others so this won't happen to you. I can't sleep and it's very stressful that I had to do this.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.