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Business Profile

Solar Energy Contractors

Lumio

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Solar Energy Contractors.

Reviews

This profile includes reviews for Lumio's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Lumio has 10 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Lumio

      1550 W Digital Dr Ste 500 Lehi, UT 84043-6783

    • Deca Living

      2000 E Lamar Blvd Ste 300 Arlington, TX 76006-7356

    • Lumio

      2000 E Lamar Blvd Ste 300 Arlington, TX 76006

    • Lumio Energy

      2929 S Elm Ave Fresno, CA 93706

    • Lumio

      2000 E Lamar Blvd Ste 300 Arlington, TX 76006-7356

    Customer Review Ratings

    2.94/5 stars

    Average of 980 Customer Reviews

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    Leave a Review

    Review Details

    • Review fromGeorgeann V

      Date: 06/06/2024

      1 star

      Georgeann V

      Date: 06/06/2024

      Unprofessional, unreliable. The 2 individuals, sales representatives, very irresponsible and dont keep their words in what they going to do. Unsatisfactory answering calls or messages or checking out the work to be done properly. When they dont answer or show up all we receive is excuses. All we have is their first names never where we can locate them. Except their phones which they dont answer anyway. Thank you.

      Lumio

      Date: 06/12/2024

      Hi *********, we're glad ****** was able to better explain the situation. Please let us know if there is anything else we can do for you!

      Lumio

      Date: 06/17/2024

      Hi *********, we're glad ****** was able to better explain the situation. Please let us know if there is anything else we can do for you!
    • Review fromPamela E

      Date: 06/06/2024

      4 stars

      Pamela E

      Date: 06/06/2024

      Happy with the end results. The installation process was somewhat fraught but once that was resolved the system is saving me money each month. I would consider Lumio on another home.

      Lumio

      Date: 06/10/2024

      Thanks for your feedback, ******. Please let us know if there is anything else we can do for you!

      Lumio

      Date: 06/10/2024

      Thanks for your feedback, ******. Please let us know if there is anything else we can do for you!
    • Review fromLoretta B

      Date: 06/05/2024

      5 stars

      Loretta B

      Date: 06/05/2024

      Very professional from start to finish. From the gentleman who first came to our door, to the gentleman who came and gave us all the information and details to the men who installed our panels. It was a great experience all the way throughout!

      Lumio

      Date: 06/06/2024

      We're so happy to hear this, *******! Please let us know if there is anything else we can do for you.

      Lumio

      Date: 06/07/2024

      We're so happy to hear this, *******! Please let us know if there is anything else we can do for you.

      Lumio

      Date: 06/07/2024

      We're so happy to hear this, *******! Please let us know if there is anything else we can do for you.

      Lumio

      Date: 06/07/2024

      We're so happy to hear this, *******! Please let us know if there is anything else we can do for you.

      Lumio

      Date: 06/07/2024

      We're so happy to hear this, *******! Please let us know if there is anything else we can do for you.

      Lumio

      Date: 06/10/2024

      We're so happy to hear this, *******! Please let us know if there is anything else we can do for you.
    • Review fromDouglas S

      Date: 06/04/2024

      2 stars

      Douglas S

      Date: 06/04/2024

      The company refuses to provide me with an itemized receipt for my solar-installation purchase. The call receiver cited "proprietary information" and couldn't even tell me if I paid sales tax. My bill was $13,950.00 for a basic, eight-panel, 2.4 KW system with no batteries or consumption monitoring. I'm not even sure if this is legal. I didn't receive an itemized estimate (that was promised prior to the installation) either. The information is required for rebates and tax purposes from several sources.************Olympia, **

      Lumio

      Date: 06/05/2024

      Hi *******, our team has reached out to you regarding your concerns. Unfortunately an itemized receipt is not something we provide. With regards to your inquiry regarding tax credits, we advise that you provide your installation agreement to your designated tax professional. They will be equipped to provide you with comprehensive guidance tailored to your specific circumstances. For further clarification and information regarding tax credits beyond the scope of your install agreement, we recommend visiting IRS website regarding the Residential Clean Energy Credit. Additionally, your tax professional can offer personalized assistance to ensure you maximize the benefits available to you.

      Lumio

      Date: 06/06/2024

      Hi *******, our team has reached out to you regarding your concerns. Unfortunately an itemized receipt is not something we provide. With regards to your inquiry regarding tax credits, we advise that you provide your installation agreement to your designated tax professional. They will be equipped to provide you with comprehensive guidance tailored to your specific circumstances. For further clarification and information regarding tax credits beyond the scope of your install agreement, we recommend visiting IRS website regarding the Residential Clean Energy Credit. Additionally, your tax professional can offer personalized assistance to ensure you maximize the benefits available to you.

      Lumio

      Date: 06/06/2024

      Hi *******, our team has reached out to you regarding your concerns. Unfortunately an itemized receipt is not something we provide. With regards to your inquiry regarding tax credits, we advise that you provide your installation agreement to your designated tax professional. They will be equipped to provide you with comprehensive guidance tailored to your specific circumstances. For further clarification and information regarding tax credits beyond the scope of your install agreement, we recommend visiting IRS website regarding the Residential Clean Energy Credit. Additionally, your tax professional can offer personalized assistance to ensure you maximize the benefits available to you.

      Lumio

      Date: 06/06/2024

      Hi *******, our team has reached out to you regarding your concerns. Unfortunately an itemized receipt is not something we provide. With regards to your inquiry regarding tax credits, we advise that you provide your installation agreement to your designated tax professional. They will be equipped to provide you with comprehensive guidance tailored to your specific circumstances. For further clarification and information regarding tax credits beyond the scope of your install agreement, we recommend visiting IRS website regarding the Residential Clean Energy Credit. Additionally, your tax professional can offer personalized assistance to ensure you maximize the benefits available to you.

      Lumio

      Date: 06/06/2024

      Hi *******, our team has reached out to you regarding your concerns. Unfortunately an itemized receipt is not something we provide. With regards to your inquiry regarding tax credits, we advise that you provide your installation agreement to your designated tax professional. They will be equipped to provide you with comprehensive guidance tailored to your specific circumstances. For further clarification and information regarding tax credits beyond the scope of your install agreement, we recommend visiting IRS website regarding the Residential Clean Energy Credit. Additionally, your tax professional can offer personalized assistance to ensure you maximize the benefits available to you.
    • Review fromPatricia C

      Date: 06/01/2024

      5 stars

      Patricia C

      Date: 06/01/2024

      Great experience. Definitely worth it. They made the whole process pretty easy.

      Lumio

      Date: 06/03/2024

      Hi ********, we are glad to hear this. We're so happy we could help with your solar needs! Please let us know if there is anything else we can do for you.

      Lumio

      Date: 06/04/2024

      Hi ********, we are glad to hear this. We're so happy we could help with your solar needs! Please let us know if there is anything else we can do for you.

      Lumio

      Date: 06/04/2024

      Hi ********, we are glad to hear this. We're so happy we could help with your solar needs! Please let us know if there is anything else we can do for you.

      Lumio

      Date: 06/05/2024

      Hi ********, we are glad to hear this. We're so happy we could help with your solar needs! Please let us know if there is anything else we can do for you.

      Lumio

      Date: 06/05/2024

      Hi ********, we are glad to hear this. We're so happy we could help with your solar needs! Please let us know if there is anything else we can do for you.

      Lumio

      Date: 06/05/2024

      Hi ********, we are glad to hear this. We're so happy we could help with your solar needs! Please let us know if there is anything else we can do for you.
    • Review fromWilliam V

      Date: 05/24/2024

      5 stars

      William V

      Date: 05/24/2024

      From the start ***************** has been amazing. He gave us clear expectations of this process and met every standard and timeline. He spent more time than he needed to to explain all the options and helped us make the right choice for our family. We now have brand new solar on our roof. The install crew was very polite and clean. We are so happy to share our experience with everyone in our neighborhood.

      Lumio

      Date: 05/28/2024

      Hi *******, we're so glad to hear this! We appreciate your feedback and will be sure to pass it along to ******.

      Lumio

      Date: 05/29/2024

      Hi *******, we're so glad to hear this! We appreciate your feedback and will be sure to pass it along to ******.
    • Review fromBen B

      Date: 05/23/2024

      1 star

      Ben B

      Date: 05/23/2024

      After i told their door to door sales rep ( there is no soliciting in our gated community) we werent interested he wouldnt leave, I told him we are in the middle of diner and to leave. He said you dont have to be so rude then said your house is a piece of s*** we dont want to sell to you anyways I called the cops and reported him.

      Lumio

      Date: 05/29/2024

      Hi ***, we appreciate you bringing this to our attention as this behavior is not tolerated at Lumio. We would like to investigate further but are unable to identify this individual based on the details provided. If you have any additional details that might help us, please email ***********************************

      Lumio

      Date: 05/30/2024

      Hi ***, we appreciate you bringing this to our attention as this behavior is not tolerated at Lumio. We would like to investigate further but are unable to identify this individual based on the details provided. If you have any additional details that might help us, please email ***********************************

      Lumio

      Date: 05/31/2024

      Hi ***, we appreciate you bringing this to our attention as this behavior is not tolerated at Lumio. We would like to investigate further but are unable to identify this individual based on the details provided. If you have any additional details that might help us, please email ***********************************

      Lumio

      Date: 05/31/2024

      Hi ***, we appreciate you bringing this to our attention as this behavior is not tolerated at Lumio. We would like to investigate further but are unable to identify this individual based on the details provided. If you have any additional details that might help us, please email ***********************************
    • Review fromAnita F

      Date: 05/23/2024

      4 stars

      Anita F

      Date: 05/23/2024

      I enjoy having solar , just wish that a back up battery was included in the package.

      Lumio

      Date: 05/28/2024

      Hi *****, we appreciate your feedback!
    • Review fromMichael D

      Date: 05/17/2024

      5 stars

      Michael D

      Date: 05/17/2024

      Making the change to solar was very easy with Lumio. From planning to permits to install they make it very smooth and easy to do!

      Lumio

      Date: 05/20/2024

      We're so glad to hear this *******! Please let us know if there is anything else we can do for you.
    • Review fromRobert B

      Date: 05/17/2024

      1 star

      Robert B

      Date: 05/17/2024

      Been waiting months for inspection to pass after install. now system is not working properly and Enphase is a joke.

      Lumio

      Date: 05/20/2024

      Hi ******, our team has left a voicemail for you regarding your concerns. After reviewing your system, it seems to be working as it should since it was turned on on May 14th. We have provided a direct number for you to call or text with any further questions.

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