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Business Profile

Solar Energy Contractors

Lumio

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Solar Energy Contractors.

Reviews

This profile includes reviews for Lumio's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Lumio has 10 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Lumio

      1550 W Digital Dr Ste 500 Lehi, UT 84043-6783

    • Lumio

      2000 E Lamar Blvd Ste 300 Arlington, TX 76006-7356

    • Lumio HX, Inc.

      12600 Challenger Pkwy Ste 200 Orlando, FL 32826-2756

    • Rising Investments LLC

      2500 Mottman Rd SW Ste 100 Tumwater, WA 98512-6276

    • Lumio HX, Inc.

      12600 Challenger Pkwy Ste 200 Orlando, FL 32826

    Customer Review Ratings

    2.94

    Average of 980 Customer Reviews

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    Review Details

    • Phillip V

      Date: 08/26/2022

      Phillip V

      Date: 08/26/2022

      ***** and the Lumio installation crew were on time, courteous, and professional. They arrived earlier than expected, notified us of their time of arrival, and went right to work. Once they completed their tasks, they cleaned up everything. No mess, ***********'s as if they weren't even here. I would recommend them!

      Lumio

      Date: 08/29/2022

      Hi ******, thank you for the recommendation! Were not surprised ***** and the team were able to help you with your solar needstheyre pretty great. Let us know if there is anything else we can help you with!

    • George G

      Date: 08/26/2022

      George G

      Date: 08/26/2022

      So far working with Lumio has been a nightmare! The personnel are polite and professional however they showed up without the correct materials to finish the electrical. We rescheduled that portion and on the scheduled date the power company shut off the power and Lumio never showed up. I am now on our third visit with Lumio, the power company has been sitting outside for an hour and the Lumio electrician is no where to be found.On top of this they caused damage to the house and every time I call to find out what the repair plan is everyone acts like its the first time they have heard about it.

      Lumio

      Date: 12/02/2022

      ******, thank you for bringing your concerns to our attention. Our team has worked to resolve these concerns and believes that gutter repairs have been made. Please reach out if there are additional concerns that need to be addressed.

    • Anthony C

      Date: 08/25/2022

      Smart Energy Today (SET) has apparently gone out of business after allegedly merging with another company. They have not updated their website, do not answer their phone, and do not respond to e-mail or phone messages. They insalled our system in 2018, and everything had been fine until July of this year, when the sytem stopped producing.We've given up trying to contact SET, as theyseemingly no longer exist.

    • Terri H

      Date: 08/25/2022

      Terri H

      Date: 08/25/2022

      Very impressed with everyone from the "cold call" rep to company rep to site surveyor! All were polite, very friendly and extremely patient in answering our questions. Since our initial consult I have texted the company with several questions and also received a quick response. Excited to get our solar panels installed and hopeful that my interactions with this company will continue to be as easy as this initial stage.

      Lumio

      Date: 08/29/2022

      Hi *****, glad to hear this! Were excited to get your system up and running so you can enjoy your personal power. Please let us know if there is anything else we can do for you.

    • William P.

      Date: 08/25/2022

      William P.

      Date: 08/25/2022

      This has been a nightmare since the beginning. Panels installed almost a year ago. Up and running in January. No access to Enphase app until mid July. They convinced us we need more panels, and all they seem to care about now is installing those. My solar panel payment is $109.76 per month. This was supposed to take the place of my electric bill. My electric bill was $191 last month. Meaning in total, I paid $300 between solar and electric. Electric bill was $145 the month before, meaning electric and solar were $254. *************************** asked me for the two most recent bills. I sent them. No word on reimbursement (although *************************** said over the phone I would be reimbursed). I have spoken to countless people (******, ******, *****, and ******* are the ones whose names I wrote down).I have dealt in personwith *************************** (original salesman), and **** (current salesman). I keep leaving VM or telling the people on the phone that I DON'T WANT additional panels u til the current situation is rectified. I cannot track my energy usage prior to the Enphase app finally being set up (I don't even remember how many times I had to call about that), even though they have told me it should be possible to see lifetime protection. I called Enphase directly, and they said it wouldn't be possible because Lumio failed to "open the gateway" to allow this.At this point, I'd give anything to just have my money refunded, my panels removed, and go back to my old electric company. This has been an AWFUL experience, and I don't see it improving. My recommendation to anyone wanting solar panels is that you AVOID Lumio at all costs.

      Lumio

      Date: 09/07/2022

      Hi *******, our customer care wants to connect to get on the same page about your account and find resolutions for your concerns. Theyve tried calling but have not been able to get a hold of you. Please give them a call back or email *************************************** and someone will be able to assist you.

    • TERRESA P.

      Date: 08/25/2022

      TERRESA P.

      Date: 08/25/2022

      I am beginning to regret ever signing up with this company. They don't seem to care at all about customer service. My panels have been sitting on my roof for 5 weeks now doing nothing. They never came back to finish installing the wiring and connecting them to the house or grid. I have called the sales rep numerous times and he always says we will schedule to have it done but then nothing. The loan company is going to want a payment in 3 weeks and I was told by sales rep that I had 3 months of no payments from the time the system is activated. It seems they don't care now that they have been paid. May have to seek legal counsel soon as I should not have to pay for something I did not receive.

      Lumio

      Date: 09/02/2022

      Hi *******, our customer care team reached out to help resolve your concerns. Our install team is sending a technician out to you today to add a transfer switch at no additional cost to you. We appreciate your patience as we work to get your system up and running. Please let us know if there is anything else we can do for you.

    • Fernando F

      Date: 08/24/2022

      Fernando F

      Date: 08/24/2022

      Excellent customer service and excellent employees. ***************************** and his crew were very knowledgeable, friendly, and polite. They arrive on time and finished their work as scheduled. So, far, all my encounters with Lumio employees have been positive.

      Lumio

      Date: 08/29/2022

      Hi ********, we appreciate your review and are glad we could help with your solar needs. Well pass your compliments to ****** and the team!

    • Olivia P

      Date: 08/22/2022

      Olivia P

      Date: 08/22/2022

      These Lumino sales people have been wandering our neighborhood daily for over a month now. We did hear them out the first time , but decided we were not interested. My husband and I have both told them on SEVERAL occasions that we were not interested, but they have continued to text my husband every time they sell to a new person (not sure why they think this will convince us) and have continued coming to our door multiple times a week.

      Lumio

      Date: 08/23/2022

      Hi ******* thanks for letting us know. Reviews like yours are important in helping us create a better experience for homeowners. Unfortunately the details youve provided are limited in helping us identify these individuals. If there are any additional details that might be useful in helping us get to the bottom of this, please email ****************************************

    • Steven M.

      Date: 08/22/2022

      Steven M.

      Date: 08/22/2022

      It's only been one two days but so far so good

      Lumio

      Date: 08/23/2022

      Hi ******, glad to hear it.

    • Ty L.

      Date: 08/20/2022

      Ty L.

      Date: 08/20/2022

      Great employees! We have enjoyed every encounter from the "cold knock" on the door to the representative that explained the lumio program. We are excited to get our solar panels and look forward to each and every interaction with this company. They truly care about your future and satisfaction.

      Lumio

      Date: 08/23/2022

      Hi *****, this makes us happy. Were excited to help you through your switch to solar so you can enjoy the abundant energy of the sun and monthly savings.

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