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Business Profile

Solar Energy Contractors

Lumio

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Solar Energy Contractors.

Reviews

This profile includes reviews for Lumio's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Lumio has 10 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Lumio

      1550 W Digital Dr Ste 500 Lehi, UT 84043-6783

    • Deca Living

      2000 E Lamar Blvd Ste 300 Arlington, TX 76006-7356

    • Lumio

      2000 E Lamar Blvd Ste 300 Arlington, TX 76006

    • Lumio Energy

      2929 S Elm Ave Fresno, CA 93706

    • Lumio

      2000 E Lamar Blvd Ste 300 Arlington, TX 76006-7356

    Customer Review Ratings

    2.94

    Average of 980 Customer Reviews

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    Review Details

    • Aaron S

      Date: 08/11/2022

      Aaron S

      Date: 08/11/2022

      So far so good. Everything has gone according to plan.

      Lumio

      Date: 08/15/2022

      Hi *****, glad to hear it. Please let us know if there is anything else we can do for you!

    • Beverly S

      Date: 08/11/2022

      Beverly S

      Date: 08/11/2022

      My gateway stopped communicating several days ago. I spoke to a technician and we did some trouble shooting that did not fix the problem. I called to have a tech come to my house 4 days ago and was told they would text me to let me know my appointment date. Still have not heard anything. The 1st time I called they said either today or tomorrow, 2nd time was told should be today, 3rd time I called was told their main system was down and the tech were working on it, which is a lie. My neighbor has same hook as me and his works fine. I beginning to think this was a big mistake I made. Still nothing today!

      Lumio

      Date: 08/17/2022

      Hi *******, thanks for reaching out. A technician was sent out to your home on August 15 to fix the issue with Enphase. We appreciate your patience as we worked to get this corrected. Please let us know if there is anything else we can do for you.

    • Christopher T

      Date: 08/11/2022

      Christopher T

      Date: 08/11/2022

      They fail to tell the truth about the system and everything about it. You are not off the grid. If city looses power then so will you. All your doing is feeding the electrical grid for the electric companies and they Pay you pennies and tell you that you are getting a great deal. Also you still can get a larger **** than what they tell you. I have not spoken to a Yonex that is satisfied. The people that leave these 5 star reviews are clearly with the company or friends with someone in the company. Stay clear of this company. I challenge anyone e to change my view.

      Lumio

      Date: 08/22/2022

      Hi ***********, our customer care team wants to connect so they can help resolve your concerns. They tried calling and emailing multiple times but havent heard back from you. They sent an email with information on how to reach out back to them. Please call back or reply back to the email and someone will be able to assist you.

    • Allan M.

      Date: 08/10/2022

      Allan M.

      Date: 08/10/2022

      My solar panels were installed June of 2022 and still do not have permission to operate. After calling my both my service provider ********** electric cooperative and Lumio, it appears like Lumio can not provide corrected drawings to comply with the service company codes. The main disconnect for the solar is already connected to the house load side. I dont know if this is correct or not or if my house is in compromised position and subject to fire or violations. I'm about to start paying for a system that Lumio cannot get permission to operate. I have called both ********** and Lumio and appear to be trapped in a loop of he said she said. I just want to be safe and operational.

      Lumio

      Date: 08/15/2022

      Hi *****, our customer care team has been able to get the design revised as per the utility companys request. We are working to schedule the corrections needed to re-send the plans to the utility company. We appreciate your patience as we work to get your system fully operational.

      Allan M.

      Date: 08/15/2022

      A service team changed the connection to the ** line side last Thursday. A call to Bluebonnet today (15 Aug) shows no updated drawings to them. When can we expect new drawings submitted to the service provider for approval?

      Allan M.

      Date: 08/19/2022

      I have been in contact with ******************* Coop and they state they have not received any updated diagrams from Lumio as of 19 August. Not sure if Lumio is capable of providing diagrams at this point

    • Steph M

      Date: 08/09/2022

      Steph M

      Date: 08/09/2022

      Excellent company to work with , very prompt , professional , and responsive !

      Lumio

      Date: 08/12/2022

      Hi Steph, glad we could help!

    • Mariela D

      Date: 08/09/2022

      Mariela D

      Date: 08/09/2022

      The inspection .that came to my house, was profesional and excellent!!! Wonderful job!!!!Thank you!!!

      Lumio

      Date: 08/12/2022

      Hi *******, were glad your inspection went smoothly and are excited to see you begin enjoying the benefits of switching to solar!

    • Kahleia D

      Date: 08/08/2022

      Kahleia D

      Date: 08/08/2022

      Signed in March of 2022, panels on the roof, but no service because they have not finished the panel upgrade.Now we are been billed for the loan on the panels (we are not supposed to pay until service is working) **************** says they are going to help but we have heard that a couple times a month since March.

      Lumio

      Date: 08/12/2022

      Hi Kahleia, our customer care team wants to connect but are unable to reference your account in our system based on the information here. They did send an email to you with details on how to connect with them. Please reach out back to them with your name, address, and phone number associated with the account and someone will be able to assist you.

    • Donna K.

      Date: 08/08/2022

      Donna K.

      Date: 08/08/2022

      Hello my name is ************** I signed a contract with Lumio, to get my roof replaced and solar panels installed. The first thing that went wrong they rescheduled the replacement of my roof installation on the day they were to install. The contracted the roof installation out to a ************* and only one person spoke English. They replaced 10 plywood boards at $100 a piece plus tax without telling me or showing proof with documentation of such damage, I was home during the process except for a about 1.5 hours that a generous time frame, and I returned before they completed the job. They put the wrong color shingles on my roof (not the color I requested). I told the project manager she did nothing about. I requested pictures of the 10 supposably rotted out plywood that needed to be replaced, ****** the project manager sent me two pictures that doesn't match my roof and continued to support the lie that is the roof of my house. Again nothing has been done. Next the Solar panels area in my driveway no one rings my door **** or knocks at my door to tell the are leaving the solar panels and supplies in my driveway, but the email I received says I responsible for the solar panels and equipment. No crew showed up nor called to let me know when they will be arriving to install the panels. I called every number I had trying to reach someone, I had no luck I finally emailed the project manager over the the roof installation ******, as I was leaving my how ****** called me and told me she wasn't over that part of my project, she didn't know who was over the solar panel installation but she will reach out to someone after I letted her know I had a family emergency my sister was in the hospital on life support and they didn't think she was going to make it through the night, ****** told me to go ahead and leave, you will not be responsible for the solar panels or equipment. By the way my sister did died the next day next day at 2:06pm. My panels are installed but not working yet.

      Lumio

      Date: 12/02/2022

      *****, thank you for reaching out and raising your concerns. Our executive resolutions team has been assigned to work with you to address all concerns and ensure that all of your concerns are addressed.

    • Scott

      Date: 08/08/2022

      Scott

      Date: 08/08/2022

      Love my solar system, I live in *********** ******** and everything my sales rep told Me has come to fruition. I would highly recommend going solar with Lumio.

      Lumio

      Date: 08/12/2022

      Hi *****, this makes us happy! Were glad we could help you make the switch to solar.

    • Mary M.

      Date: 08/08/2022

      Mary M.

      Date: 08/08/2022

      Their sales representative went to my mother's house and ignored the no solicitors sign (she has Alzheimers) but her security camera alerted me that someone was at her door. I speak to the man through the doorbell microphone and ask him to leave and he hands my Mom her phone back to her...he had possession of her phone and wouldn't tell me why. I informed him I was calling the police and he left. When the police arrived, the man could not be found but they informed me that he did not have a permit with the city to go door to door.

      Lumio

      Date: 08/10/2022

      Hi ****, thanks for reaching out. Reviews like yours are important in helping us reinforce training and provide a better experience for homeowners. However, the details here are limited in helping us identify this individual. If you have any additional details that *** help us, please email ****************************************

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