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Business Profile

Online Retailer

Radiant Supplements, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

This profile includes complaints for Radiant Supplements, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Radiant Supplements, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 126 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/25/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A one month trial of Nature's Boost CBD gummies was ordered. Following, I began receiving multiple bottles of the product - in July I received 5 bottles in one delivery. My credit card was charged for subsequent deliveries which were never ordered. Furthermore I did NOT authorize subsequent charges to my credit card. I have called the company but continue to received the product. Your help would be much appreciated. Thank you, ****** ****

      Business Response

      Date: 07/25/2023

      Your subscription was cancelled when you called in to our support line on 7/24/23

    • Initial Complaint

      Date:07/22/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought Boost CBD Gummies as a one time purchase in June 2023 but was charged again in July 2023. I did not sign up for a subscription.

      Business Response

      Date: 07/25/2023

      I cannot find your information with any orders.  Please check your billing statement, verify the company who charged you.  If the order is under any other names, numbers, or addresses, please provide that information.

      Customer Answer

      Date: 07/25/2023

       

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,

      ***** ***********

    • Initial Complaint

      Date:07/19/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Despite requesting cancellation of subscription and cease sending Nature's Boost by email I continue to receive periodic shipments. I have returned them (return to sender) unopened.

      Business Response

      Date: 07/20/2023

      I have cancelled your subscription and provided refunds in line with our return policy.  I could not find any emails from either of your addresses.  Can you provide those emails you sent so I can research further?

    • Initial Complaint

      Date:07/19/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In April 2023 I ordered the trial bottle of CBD gummies from radiant supplements. I was led to believe it was 59.99. I did not order anymore and do not want anymore. They have sent me 6 bottles. I want them to stop sending these to me. I do not want them. The company misleads you and you think your going to try them not realizing you just gave the company authorization to continue charging your card. I am an elderly man and not used to and don't understand all this online stuff. I'm sure there's other elderly people that they've done this to. Please immediately stop sending and charging me for any of your merchandise.

      Business Response

      Date: 07/20/2023

      I have cancelled your subscription effective today.  Thank You

    • Initial Complaint

      Date:07/19/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I cannot get the company to stop sending the gummies as it continues to charge me for them. I DO NOT want them.

      Business Response

      Date: 07/19/2023

      I cannot find any orders from you. Please provide any additional names, emails, phone numbers, addresses, or other information.  It's also advisable to check your billing statement to verify the company and call the number associated as well.

    • Initial Complaint

      Date:07/14/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I saw the ad for this product and thought it may be a help for my spouse who is having a lot of the Health Issues this product states it may help resolve.When I put in my information, I received the message there was an error code. I immediately called their contact # and asked to speak to a supervisor. When I finally spoke to the supervisor, I told him explicitly to cancel the order immediately. He was not from the US and he had a thick accent but told me he understood what I was asking of him. He told me I would receive a Cancellation Email immediately! I did not receive the cancellation email but I received a Confirmation Email several days later stating I was also also on an ongoing subscription service! I want my money back and the subscription service cancelled. I do not want to do business with any company that lies to you about what the Company will do for you then turns around and does the exact opposite! I honestly you can help me with the above situation. Ive never received an invoice, just an Email stating it was a Confirmation Email and not the Cancellation Email the supervisor stated I would receive immediately which I never received.Sincerely,*********************

      Business Response

      Date: 07/14/2023

      You were refunded. Please allow 5-7 business days for the credit to post

    • Initial Complaint

      Date:07/13/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I thought I was only ordering a 3 months supply of the *** Gummies. I never signed up for a continuous shipment. I have been receiving a shipment every month since the initial order. The gummies do not work as advertised and I want the shipment stopped and my credit card adjusted accordingly. I have tried to cancel this by phone and email but have had no luck.

      Business Response

      Date: 07/13/2023

      I have cancelled your subscription.  Can you provide the email you sent?

       

       

    • Initial Complaint

      Date:07/12/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 1 bottle of their Nature's Boost gummies about 2 months ago. I used my AE credit card and placed the order. The site said that my order was declined, so I exited the site. About two weeks later I received 5 bottles of gummies in the mail and they charged my AE credit card. 3 weeks later they sent another bottle and today I received another. I'm sure they are charging my credit card, but I did not order these. I want my money back.

      Business Response

      Date: 07/13/2023

      I have refunded you. Please allow 5-7 business days for the credits to post

      Customer Answer

      Date: 07/19/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    • Initial Complaint

      Date:06/29/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Several months ago I ordered a trial bottle of Nature's Boost. I had no idea it contained CBD. The bottle cost $59.99. I didn't open the bottle and thought that was the end of it. Last week I got another bottle with a charge of $59.99.Please cancel this subscription immediately.

      Business Response

      Date: 06/29/2023

      I have cancelled your subscription.  Thank You

      Customer Answer

      Date: 06/30/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:06/26/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Attempted to order one bottle of a formula to eleviate diabetes on June 19th. USAA credit cards called me and said something looked wrong. Received five bottles of gummies with a simple sugar formula that would do nothing for type 2 diabetes. Called the telephone number on the bottle; said not a working number. Sent and email on their form without a response. the BBB website on Radiant Supplements shows hundreds of complaints. I want my money back - all $199. This is fraudulent advertising. I do not want to be a victim of repeat orders that I do not want. Please help

      Business Response

      Date: 06/27/2023

      I have refunded you.  Please allow 5-7 business days for the credit to post

    Radiant Supplements, Inc. is NOT a BBB Accredited Business.

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