We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Retailer

Radiant Supplements, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

This profile includes complaints for Radiant Supplements, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Radiant Supplements, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 126 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/21/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I did a new customer trial on Instagram for the cdb's, thinking I was going to get three bottles for special price of $60. Instead I was charged $199.95 and plus additional charges of $9.99 and $99.99, all on 4/8/2023. I ended up receiving up receiving five or six bottles in two separate deliveries. I figured ok, I was stupid and got scammed, that's the end of that. However, they have continued to charge my card: $59.99 on 5/7/2023 and $59.99 on 6/11/2023, and sending more bottles in the mail. I can not locate the company on Instagram, their website doesn't show a way to cancel credit card payments, and their contact by phone is an on-hold marathon. I want a full refund for all charges and cancellation of auto pay. My gullibility did play a part in this, however I believe this company runs a scam ad campaign, and I don't want them to have any more of my money.

      Business Response

      Date: 06/21/2023

      I have cancelled your subscription and processed the refunds.  Please allow 5-7 business days for the credits to post.

      Customer Answer

      Date: 06/21/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    • Initial Complaint

      Date:06/13/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I don't want a monthly refill. I want this canceled as soon as possible. I don't want to be billed anymore.

      Business Response

      Date: 06/13/2023

      I have cancelled your subscription.  Thank You

    • Initial Complaint

      Date:06/08/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I STARTED SUBSCRIBING TO THIS COMPANY FOR CBD GUMMIES. I NO LONGER NEED THESE GUMMIES. THEY DO NOT PROVIDE ANY RELIEF TO MY DIABETIC CONDITION.I WANT TO DISCONTINUE MY SUBSCRIPTION AND IT IS VERY DIFFICULT TO CONTACT THEM PLEASE PROVIDE ME A SOLUTION TO RESOLVE THIS.I WANT TO STOP SUBSCRIBING TO THESE CBD GUMMIES AND DONT WANT TO RECEIVE ANYTHING FROM THEM **************** IN DISCONTINUING THIS SUBSCRIPTION

      Business Response

      Date: 06/09/2023

      I have cancelled your subscription.  Thank You

    • Initial Complaint

      Date:05/24/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Cancel automatic shipments immediately

      Business Response

      Date: 05/24/2023

      Your subscription was cancelled when you called in to our customer support team on 5/20/23

      Customer Answer

      Date: 05/25/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************************

    • Initial Complaint

      Date:05/24/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered one bottle of these and now there is a monthly subscription that I get billed 59 dollars for every month. I didn't sign up for this and there is no phone number or customer service to cancel the subscription. Very frustrating.

      Business Response

      Date: 05/24/2023

      I have cancelled your subscription effective today. Thank you

    • Initial Complaint

      Date:05/23/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on May 16, 2023, for a product that was supposed to assist with my ** issue. However, upon receiving the product, I discovered it was simply a fruit gummy with no ingredients that could produce the intended result. As a result, I am returning the product and would like a full refund and wish to cease all future communication with the company.

      Business Response

      Date: 05/23/2023

      Your refund has been processed. It can take 5-7 business days for the credits to post to you

    • Initial Complaint

      Date:05/22/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Recurring billing charges not authorized by me.

      Business Response

      Date: 05/22/2023

      I have cancelled your subscription effective today.  Thank You

      Customer Answer

      Date: 05/22/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************************

    • Initial Complaint

      Date:05/10/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My husband ordered their pills the advertised price he was paying was *****, and to my dismay my direct express card was charged the astronomical price of **** + ****** for a grand total of ******, we want our money back and I will return their product ( I dont think I should have to pay for it) at their expense. My husband was under the mistaken belief that they would help his erectile dysfunction but that was a falsehood! My direct express card was charged on the 5th of May and we received pills the 9th of May. He ordered a trial and we were sent 5 bottles

      Business Response

      Date: 05/11/2023

      I have refunded you. Please allow 5-7 business days for the credits to post

    • Initial Complaint

      Date:04/25/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered initial bottle of Natures Boost and was automatically set up for recurring shipments. This has been going on since January of 2022 and I just received another bottle today. Ive returned all of the bottles in the original unopened packages and the price increased to $59. Im unable to get them to cancel this subscription which I never wanted in the first place. I merely want to get them to stop sending me the product - I keep sending it back unopened, but nothing seems to work !! Its a big scam

      Business Response

      Date: 04/25/2023

      I have cancelled your subscription.  Thank You

      Customer Answer

      Date: 04/25/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    • Initial Complaint

      Date:04/17/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Yeah my name is ************************* I ordered the product this morning on April ****************************************************************************************************************************************** with this I used my cash app card and the payment are pending right now I dont want the order the product is Natures boost cbd gummy they claim it works for erectal problems

      Business Response

      Date: 04/17/2023

      You were refunded when you contacted our customer support team.  The credits can take 5-7 business days to post back to your card.

    Radiant Supplements, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.