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Business Profile

Online Retailer

Radiant Supplements, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

This profile includes complaints for Radiant Supplements, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Radiant Supplements, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 126 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/16/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received products for this company without ordering. I never agreed to a subscription for anything from this company. I want refunded for this and removed from any list this company has. They provide no contact information in emails sent to me.

      Business Response

      Date: 04/16/2023

      You were refunded when you contacted our customer support team. It will take 5-7 business days for the credits to post.

    • Initial Complaint

      Date:04/01/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      March 8th, nature boost took out199.95 from my credit card, I do not remember ordering this product, ask for a refund, got a refund and was charged again, do not know how they got my information, not able to contact anyone from nature boost

      Business Response

      Date: 04/03/2023

      You were refunded ****** when you disputed the transaction on March 11.  You were not charged again.  

    • Initial Complaint

      Date:03/31/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a delivery "package" from your store which no recollection of ordering it, please sudmit info"s how to get this unopen package back to your store as soon as possible.

      Business Response

      Date: 03/31/2023

      You can put refused on the package and send it back in the mail.

    • Initial Complaint

      Date:03/31/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Greetings. On Saturday, March 25, 2023, I placed an online order for an advertised product sold by Natures Boost. The advertised price for the product cost $39.99, plus $9.99 for shipping.I never received an order confirmation email from Natures Boost, no confirmation whatsoever. On Monday, March 25, 2023, my bank account received a debit from Natures Boost in the amount of $169.99, plus $9.99. I contacted my bank in a vain attempt to receive a refund, but apparently the bank couldn't help with a refund. I've sent several emails to Natures Boost in order to receive a full refund, but I've received no responses from Natures Boost. I'm writing to BBB in order to find assistance for other steps that I may take to receive a full refund. I've never been scammed like this.Thank you for any assistance that you can provide.********************* *********************************************************************************************************************

      Business Response

      Date: 03/31/2023

      I have refunded you. Please allow 5-7 business days for the credits to post

      Customer Answer

      Date: 03/31/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    • Initial Complaint

      Date:03/29/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Never bought the subscription and have been charged for the last 2 months

      Business Response

      Date: 03/29/2023

      I have cancelled your subscription and processed the refund. Please allow 5-7 business days for the credit to post

      Customer Answer

      Date: 03/29/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************

    • Initial Complaint

      Date:03/15/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am trying to cancel these orders and stop future charges. I was under the impression that I only paid for a certain amount of bottles.
      Please stop these purchases.

      Business Response

      Date: 03/15/2023

      I have cancelled your subscription

    • Initial Complaint

      Date:03/06/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In 2021, I found a CBD product I was interested in trying called, "Nature's Boost." I purchased a large start-up package and it automatically signed me up for the subscription. I allowed the first couple of months of the subscription and ended up with A LOT of the product. I cancelled via email the first time. I continued to receive the product, promptly returned and cancelled the subscription on their website. I tried calling the customer service number and it would not go through. I continued to receive product, sent it back, cancelled subscription for the THIRD time. They continued to send product, I returned it. I had to contact my credit card to dispute the charge and block the merchant after 6 months of returning the product. The following month, they sent product, I returned it. I reviewed my credit card and found they changed the name of the merchant to get the charge to go through. I had to dispute the charge and block the merchant AGAIN!! I am considering a small claim for the product that was returned and not refunded.

      Business Response

      Date: 03/06/2023

      I have cancelled your subscription.  Do you have the emails you said you sent? I could not find anything in our support with your address.  

      Customer Answer

      Date: 03/06/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:03/02/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I MADE A 1 TIME PURCHASE AND NOW HAVE ANOTHER CHARGE FOR ***** ON MY CREDIT CARD I DID NOT AUTHORIZE. NEED TO CANCLE THIS.

      Business Response

      Date: 03/02/2023

      I have cancelled your subscription and processed the refund.  Please allow 5-7 business days for the credit to post

    • Initial Complaint

      Date:02/28/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for a trial and now I am getting billed monthly for a product that I do not want nor need, please cancel my order and stop billing/sending me these.

      Business Response

      Date: 02/28/2023

      I have cancelled your subscription.  Thank You

    • Initial Complaint

      Date:02/25/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered one bottle of CBD Gummies for $69.00. My credit card was charged $129.99 and I received two bottles. I did not sign up for a subscription for this but Im concerned based on other reviews Ive seen that this company will continue to send bottles and charge my credit card. I do not know how to get in touch with them. I would like a credit for $60.99 and I do not want any more bottles. Actually if I can send both bottles back and get a total credit of $129.99 that would be preferred.

      Business Response

      Date: 02/25/2023

      I have processed the refund.  Please allow 5-7 business days for the credit to post

      Customer Answer

      Date: 02/26/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I also want to make sure they will not send any more bottles or continue to charge my account

      Sincerely,

      ***********************

    Radiant Supplements, Inc. is NOT a BBB Accredited Business.

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