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Business Profile

Online Retailer

Radiant Supplements, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

This profile includes complaints for Radiant Supplements, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Radiant Supplements, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 126 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/25/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      There was a free trial for $20 I used my credit card and it was declined. I then used my debit card and it charged 3 payments of $9.99, $99.99, $199 at at once totaling $310. I didn't agree to recurring payments of $59.99 plus additional $9.99 monthly. they're sending bottles every month I want them to stop sending the bottles cause they don't work and I want a full refund. I did NOT want a subscription!!!! And I wasn't told about one.

      Business Response

      Date: 02/27/2023

      I have cancelled your subscription.  I have also refunded you in accordance with our refund policy. Please allow 5-7 business days for the credits to post

    • Initial Complaint

      Date:02/22/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i didn't complete the transaction, because I had received a message from my bank that this was a scam, little that i know i have been paid for something I never got, or used. I'm in the middle of contacting my credit card with regards to this product.. I want what ever money they have collected from me, I have not received or accepted this product at all I want to know why they continue to bill me..

      Business Response

      Date: 02/22/2023

      This was cancelled when you called in to our support line

    • Initial Complaint

      Date:02/21/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received 6 bottles of CBD gummies in the mail today 02/21/23. I have no idea as to why they were sent, I made no such purchase. After researching my credit cards, my Amazon Prime credit card showed a $59.99 charge from Radiant Supplements Inc. on 02/17/23. This is a fraudulent charge! A refund of my money is what I am asking for, any assistance would be greatly appreciated.

      Business Response

      Date: 02/22/2023

      I have refunded you. Please allow 5-7 business days for the credit to post

    • Initial Complaint

      Date:02/14/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Three random charges ($99.99, $9.99 and $199.95) showed up in my bank and I purchased nothing. Can't contact Nature's Boost to remove these erroneous charges. Please help.

      Business Response

      Date: 02/14/2023

      You were refunded when you called in. It can take 5-7 business days for the credits to post

    • Initial Complaint

      Date:02/09/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I did a free trial of this product and without my permission they started sending them 1 x monthly at the charge of ***** which was automatically drawn from my bank account. There is no way to reach them to discontinue this product.Please help me.

      Business Response

      Date: 02/09/2023

      Your subscription was cancelled when you called in to our support line yesterday.

    • Initial Complaint

      Date:02/02/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for 3-4 bottles of this product initially. I did not sign up for any ongoing subscription; that's why I initially ordered multiple bottles. I keep getting bottles charged to my credit card. I have enough of this supplement to last beyond the next year. As far as I can tell, it has not helped with my sleeping issue. I would like these shipments to cease and a refund for the 7 bottles from the "unknown subscription". The product is shipped from ******, **.

      Business Response

      Date: 02/02/2023

      I have cancelled your subscription and processed the refunds. Please allow 5-7 business days for the credits to post

    • Initial Complaint

      Date:01/23/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am being charged for a continuing shipment of CBD gummies that I did not authorize. I want to cancel my order and want my refund. I'm sending it back.

      Business Response

      Date: 01/24/2023

      I have refunded you.  It can take 5-7 business days for the credit to post.  You don't need to send it back.  Thank You

    • Initial Complaint

      Date:01/18/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The past few months I have been getting $59.99 recurring payments for a product I did not subscribe to. I just want my money back and cancellation of these payments.

      Business Response

      Date: 01/18/2023

      I have refunded you. Please allow 5-7 business days for the credits to post

    • Initial Complaint

      Date:01/16/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered these one *********** keep sending me more & more, other products as well. They are very expensive & I did not sign up for a recurring subscription!!!! I want them to stop sending me all products immediately!

      Business Response

      Date: 01/17/2023

      I have cancelled your subscription effective today.  Thank You

    • Initial Complaint

      Date:01/14/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Got one shipment, and was automatically signed up for monthly shipments. I just want to cancel the auto shipments

      Business Response

      Date: 01/17/2023

      I have cancelled your subscription effective today.  

      Customer Answer

      Date: 01/17/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************************

    Radiant Supplements, Inc. is NOT a BBB Accredited Business.

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