Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company is conducting unethical business practices.
  I canceled the contract within the 4 business days stipulated, however, I am now being harassed by a representative who is trying to force me to pay a $3,500 fee.

  Business Response

  Date: 02/24/2025

  G3 Solar has not received any cancellation request from Ms. *******. The account was canceled after multiple attempts to contact her through various communication channels, with no response. This cancellation occurred outside of the 4-day right of rescission. However, if Ms. ******* can provide any documentation or proof indicating that the cancellation took place within the 4-day right of rescission, we encourage her to submit it to [email protected]. Our team will review the information and reconsider the cancellation fee accordingly.
  

• Initial Complaint

  Date:02/05/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We learned that G3 Solar is a door-to-door sales group that takes advantage of people trying to save energy by lying to them and saying it will bring down overall electric prices for the household. My wife and I had them installed in August 2024. G3 was very quick at promising us that our electric bill would be a steady $270.00, promised by the sneaky salesman **** *****. So far the job has not been completed, but we have been paying the finance group since August. Our electric bills have skyrocketed ever since. We pay $450.00 for the loan every month and our last two months our bills have been $425.00 and $511.00. We even had our electric company contact us this past month saying we are using too much energy in hours when we aren't even in the household. We asked G3 to please come and take a look at the panels to make sure they are connected properly but they said they needed a letter from our electric company to have probable cause to come on the property and if they don't find anything it will be a $350.00 "truck fee". The job still has not been completed as well. We are still waiting for a thermostat to be installed and we haven't heard from anyone for months.

  Business Response

  Date: 02/05/2025

  The solar system installed at the ******* residence began generating energy in August 2024, and has been consistently producing energy in line with the terms outlined in the proposal and signed installation agreement. To conduct a comprehensive production audit, a full 12 months of data are necessary.
  If Mr. ******* believes his payments are higher than what was agreed upon, G3 Solar recommends contacting the lender, ******************, who provided the loan for further clarification. Additionally, we suggest reaching out to **** to review the utility rates and charges applied to the ******* account.

• Initial Complaint

  Date:01/15/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contract Signed: 4/10/2024
  
  Amount Paid: $42,251.22, financed through a Smart Energy Loan with Enfin.
  
  What G3Solar Promised:
  
  * Timely installation of solar panels shortly after signing the contract. Panels were not installed until Sept 2024, over five months later.
  * A $1,000 check to help with the transition from city electricity to solar, which we have not received.
  * Reimbursement for solar loan payments until the system is operational. Payments of $220 for November 2024 and December 2024 have not been reimbursed, and an upcoming $220 payment for January 2025 remains unpaid.
  * Installation of attic insulation, thermostat, LED lights. Insulation was not completed until Nov 2024, the thermostat and LED lights remain unresolved.
  * A fully operational solar system, which remains inactive to date, despite assurances it would be functional soon after installation.
  
  Nature of Dispute:
  
  * Delays and Broken Promises: The company failed to meet agreed timelines for installation and activation.
  * Financial Burden: We are paying for both city electricity and the financed solar loan. Promised reimbursements for loan payments have not been fulfilled.
  * Unresolved Issues: The thermostat and LED lights remain incomplete, adding to the frustration.
  * Mismanagement: Despite being assigned a project manager, Julia Beltran, on May 16, 2024, no meaningful progress has been made. Communication has been vague and inconsistent, with no clear resolution.
  * Misleading Sales Promises: The service provided does not reflect the seamless process and excellent care advertised by the company.
  
  Efforts to Resolve:
  Despite repeated follow-ups, there has been little tangible progress or resolution.
  
  Desired Resolution:
  * Expedite activation of the solar system.
  * Reimburse the promised loan payments totaling $660 to date.
  * Deliver the $1,000 transition check.
  * Complete the thermostat and LED light installation.
  * Provide clear communication and timelines for resolving the remaining issues.

  Business Response

  Date: 01/24/2025

  G3 Solar has issued a check in the amount of $1,658.38 to Mr. McManaman. This amount includes a $1,000 customer promotion and $658.38 for three months of solar loan reimbursements.
  Regarding the LED lights and thermostats, these items are currently on backorder. G3 Solar is working with our supplier to fulfill this order as soon as possible.
  Additionally, G3 Solar has submitted a request to KCMO for the inspection of the solar system. We are currently awaiting a response and will schedule the inspection promptly once we receive confirmation.

• Initial Complaint

  Date:01/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I gave G3 Solar 1500.00 dollars as a down payment toward the install of solar panels. I was unable to secure funding. I was told I'd get a refund if I was unable to do so. I have yet to receive my refund after numerous calls and continued promising of my refund.

  Business Response

  Date: 01/14/2025

  G3 Solar communicated with Mr. Childs multiple times yesterday regarding the refund of his $1,500 down payment. During these conversations, Mr. Childs was informed that a check for the full refund had already been issued and mailed to his residence prior to the filing of this complaint.

  Customer Answer

  Date: 01/20/2025

   
  
  Complaint: 22805064
  
  
  
  I am rejecting this response because:

  There was a promise to mail out the check prior to this complaint and it never happened. I have yet to receive the check even to this day. Based on the last conversation with G3 solar. I will wait until the check is received, cashed and deposited to close the complaint.

  Sincerely
  
  Donald Childs.

  Business Response

  Date: 01/24/2025

  The check has been processed and mailed by the G3 Solar team. If Mr. Childs has not received it, we ask that he contact our team so we can void the original check and issue a new one.
  

• Initial Complaint

  Date:01/07/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I purchased solar panels from G3 in Nov of 2023. The salesman ******* seemed very knowledgeable. Our electric bill was an average of $300 per month. He assured us that the payment on this system would basically be a wash on our electric bill. I found it interesting that our payment was exactly what our average electric bill was, which he figured after seeing our electric bills. In 2024 our average electric bill was $186. Which is lower but that is on top of the $300 bill we now have for the solar. G3 was contacted and for months they acted like they were going to fix the issue and give us more panels. They even sent me plans for the new panels to approve. Then I received an email from ***** the director of customer experience. He basically told me that the contract i signed trumped whatever oral contracts that were made with the salesman and they were not going to do anything about my situation. This company lies to make sales and takes advantage of people. They should be brought up on criminal charges in my opinion. But I am quite sure all the legal documents I signed are legally binding so even if I could afford a lawyer, it would be pointless. This system is going to make our house impossible to sell in a couple years because it does not do what he said it would do. I fear we will have to take a $75000 hit when we sell our house which will be basically all of our equity. It is the only money we have. Our life savings. It is hard to comprehend how heartless these people are.

  Business Response

  Date: 01/09/2025

  The terms outlined in the G3 Solar contract specify that only written agreements, as outlined within the contract itself, are legally binding. As stated in the contract, this is the complete agreement of both Parties. No oral agreements have been made that have not been included in this written agreement. All changes to this agreement shall be made in writing and signed by both Parties. Additionally, its important to note that while we provide an estimate for a system's first-year production, there are no production guarantees.
  The contract also clarifies that G3 Solar is solely the installer of the solar system and is not responsible for any sales-related promises or representations made by independent sales companies or representatives. It is acknowledged in the contract that G3 made no guarantees regarding the system's performance, tax credits, electricity offset, or any other statements not directly contained within the written agreement.
  G3 Solar encourages customers to explore various options when selling their home after the installation of a solar system. It may often be in the customers best interest to incorporate the cost of the solar system into the total home price and pay off the loan after the home is sold. This approach leaves the new homeowner with no solar loan while still benefiting from the advantages of solar energy.

  Customer Answer

  Date: 01/10/2025

   
  Complaint: 22779874
  
  I am rejecting this response because:
  All you are doing is allowing YOUR salesmen to straight up lie to YOUR customers. It is dishonest and straight up wrong. And you know it. You hide behind your legal stuff and avoid doing the right thing. All I want is for the solar panels to do what your salesman told me they would do. I used to have an average electric bill of $300 a month. Now it is almost $500 a month when you include the solar payment. He told me it would be a wash!

   

  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:12/30/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  G3 Solar installed solar panel system in 2018 on my house. The 3G system stop working last year, however I was told once I pay the $550 I would have the problem fixed. About 4 months went by and I asked for a refund of the $550 and I have still not received my refund from G3 Solar. This is ridiculous and professional. When will I received my refunds? The refund was applied for in July 2024.

  Business Response

  Date: 01/03/2025

  A refund check in the amount of $550 has been issued and mailed by G3 Solar on January 3, 2025.

  Customer Answer

  Date: 01/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:12/05/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  October of 2023 G3 installed solar panels. They have never worked. We were promised one year interest free to collect energy. We are now making our payments on $57,000 while making our electric bill.

  Business Response

  Date: 12/13/2024

  G3 Solar is working closely with the Maynards to ensure their solar system receives permission to operate and will generate energy for their home. Technicians from G3 Solar have visited the Maynards' residence to troubleshoot the system and are currently evaluating an upgrade to the entire system, at no cost to the Maynards. G3 Solar is maintaining regular communication with the Maynards throughout the process.

• Initial Complaint

  Date:12/05/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  G3 Solar misrepresented the terms of the solar installation contract and associated loan.

  Business Response

  Date: 12/13/2024

  Mr. ******** signed a G3 Solar installation agreement on September 11, 2024, which outlines the installation of a 6.15 kW solar system at his home. G3 Solar completed the installation of the 6.15 kW system on October 25, 2024. However, the project has not yet been closed. The G3 Solar project coordination team is actively working to finalize the solar installation and fulfill any additional items outlined in the agreement. Mr. ******** is being kept informed with regular updates.

• Initial Complaint

  Date:11/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought this panels about 4-5 years ago, they were somehow working till last year. This year they have not worked at all *** try to contact the contractor and the company to come take a look at the panels and whats going on without any luck. My energy bill from last year to this year is crazy the comparison more than double with same appliances and same expending. This business took my money gave me a 10 years warranty and now is not reaponding. Id like a replacement of the panels or a refund and they can take their panels back

  Business Response

  Date: 11/05/2024

  Mr. ********* system has ceased communicating with the Solaredge online portal.  This happened because the 3G cell kit that was installed with the system has been retired.  This is a normal occurrence with all cell kits as technology advances.  There are three solutions to resolve this issue.  The first is to purchase a 4g cell kit.  G3 will help facilitate the purchase and installation of the cell kit.  The second option is to purchase a wireless gateway from Solaredge that can be easily installed with the assistance of online resources.  The final option is to connect your solar system through a hardwire ethernet cable.  Each of these options will restore communication and allow the system to be properly monitered.  G3 Solar can be reached at **************, and we will be happy to assist with any option.  

• Initial Complaint

  Date:11/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Late 2023 G3 Solar had their contractor Ecovol install solar panels on my roof for $50,000. I now have water from rain coming through my roof damaging the interior of my house. After trying to contact G3 and ****** about fixing this problem neither of them has done anything to repair the damage they caused. G3 keeps stalling, saying they need an estimate of repair costs from MY roofer. I have told them numerous times verbally and in writing that until they remove their solar panel we are unable to determine how much damage there is in order to get them an estimate. The damage is growing. Their installer Ecovol also damaged my gutter guards with their ladders when they got on my roof. This has gone on since March when I discovered rain damage inside.

  Business Response

  Date: 11/13/2024

  G3 Solar has reached out to our third party installer to inform them of the roof leak and has requested an action plan to have the roof leak and related damages repaired. G3 Solar is pending a response and will be following up today to push this request forward.  As soon as G3 Solar has any updates they will be provided to Mr. ************