Complaints
This profile includes complaints for Fox Pest Control HQ's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 347 total complaints in the last 3 years.
- 54 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/17/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
There is no way provided to cancel the ongoing subscription fee. The last time service was performed, technician did not even fully walk around house.
Business Response
Date: 09/20/2024
Thank you for notifying us of this complaint. We appreciate Mr. ***** expressing his concerns so that we could address them. Our supervisor, ****, communicated with Mr. ***** over email on 9/17 and worked to resolve the issues he was experiencing with his service. If any issues have not been resolved to his full satisfaction, we encourage Mr. ***** to please contact our office.
Sincerely,
******** ******
Customer Relations Manager
Initial Complaint
Date:09/16/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 9/9/24 I had FOX Pest Control come and treat my home for an unfortunate flea infestation due to a failed flea treatment on my animals. The technicians Nicholas and Robert came to my home to treat for the fleas around 5 PM. As part of the treatment, my wife, children and pets were removed from the home during the treatment. My wife, who is 9 months pregnant, and children came home around 11am on 9/10/24. In order to make my home child safe again (moving all furniture and appliances back to their proper place) without my children being injured- she attempted to turn our 75” Hisense Roku TV on to entertain the kids. She quickly realized that the television (that was used to entertain the kids all day on 9/9/24 while we prepped the home for the pest service) would not turn on and was broken. This television was brand new and was working perfectly leading up to the service provided by FOX pest control. Instead of accepting fault, they told me that I needed to get the television diagnosed to prove it was in fact them who were responsible for the television breaking. The issue with that is there is not a single service that is able to diagnose my television until at least 2 months from now. In addition, I would have to bring my television to them during business hours which isn’t possible as I work 7am-10pm mon-fri and also have no ability to transport such a large television (it was delivered to my fore due to the size). I believe that FOX is responsible for the replacement of my television in full. I have since cancelled my treatment with FOX as they provided me with the incorrect service at my home, rendering the treatment ineffective.Business Response
Date: 09/23/2024
Thank you for notifying us of this complaint. We regret Mr. ****'s unsatisfactory experience and apologize for the frustration he has felt. Due to flea activity still being present after treatment, we have refunded his payment in full. We are also willing to cover the cost of a Geek Squad technician going to Mr. ****'s home to inspect and repair his television. Geek Squad can often do repairs on site and can help with transportation if the television needs to be taken to their shop. Mr. **** can email the repair invoice to our office at ********************, and we will arrange payment.
Sincerely,
Michelle B*****
Customer Relations Manager
Customer Answer
Date: 09/23/2024
Complaint: ********
I am rejecting this response because:
geek squad does not operate where I live in Newfane, NY. Additionally, as mentioned, going to a business with the television in person is not an option due to the size of the television.
Sincerely,
***** ****Business Response
Date: 10/05/2024
Our office is researching mobile repair options in *****'s area. We will contact him with an update this coming week.Customer Answer
Date: 10/07/2024
Complaint: ********
I am rejecting this response because:It has been a month since this issue has arisen. After exhausting all repair options, I had to dispose of the broken television and purchase a brand new TV instead. Unlike FOX, this has been an absolute priority for me to resolve this. And going one month without a television due to their negligence was completely unsatisfactory. I had no choice but to remove the tv from my home and purchase a new $700 television. I need this refunded or legal action will be taken
Sincerely,
***** ****Business Response
Date: 10/09/2024
Our office spoke with Lifetime Service Center in Williamsville, and they verified they could provide service at a home in Newfane. We regret that Mr. **** chose to dispose of the television before we could have it inspected and repaired, as we now have no way of knowing an accurate settlement. Lifetime Service provided us with cost of labor estimates, and based on that average, plus additional funds for parts, we will offer a $250 compensation to Mr. ****. Once he accepts this resolution, a check for this amount will be sent to his home.Customer Answer
Date: 10/10/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ****Initial Complaint
Date:09/15/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We feel absolutely scammed by this company. After watching a friend's dog we realized we were battling fleas in our home. Due to expecting a baby soon we realized we needed to solve this asap so that the house could be cleaned of the harsh chemicals before the nursery was prepared and a baby was in the home.Unfortunately, this company signed us up for a year+ subscription without our knowledge, no mention of a cancellation fee. They said they would treat the house and then come back the following month at no extra cost if there were still pests and to treat the yard. The entire thing was misleading and deceptive. After the first visit I still noticed fleas on my legs and everywhere throughout the house. They came a second time to treat the yard- we don't have pets in the home so this doesn't even seem necessary, and our main focus was exterminating the fleas INSIDE. The third visit they treated indoors again- and there were still fleas everywhere immediately after the visit jumping on us. After googling the solution they're using to treat our home- it isn't even a proper insecticide needed to kill fleas. It is an organic insecticide composed of essential oils as their active ingredients. It is not meant for fleas, contains no IGR to disrupt the flea cycle and nothing that would kill fleas or penetrate their hard exterior. At most it is a deterrent; essential oils deter fleas. Using a deterrent to exterminate fleas would make sense as to why they signed us up for a monthly subscription. They did nothing to solve or reduce the problem and purposely left out how shady of a practice this is and were misleading and ************ the past we've had an apartment properly exterminated for half the cost and that same day we noticed zero fleas after the extermination. That company worked after ONE visit. We wasted 2 months with this companies' deceptive practices and would like our money back per their satisfaction guarantee so we can move on and solve this issue.Business Response
Date: 09/23/2024
Thank you for bringing this complaint to our attention. We regret the customer's dissatisfaction with his service, and we are eager to repair our relationship with him. Our Branch Manager, *****, has been attempting to reach Mr. ***** to discuss these issues in more depth and work to resolve them. We encourage Mr. ***** to please return ******* call at his earliest convenience.
Sincerely,
******** ******
Customer Relations Manager
Initial Complaint
Date:09/07/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
After 2 salesmen came to my new house offering to spray for pest I agreed to the services due to a ant problem. I was told that I only needed treatment 4 times a year. I was told that I would pay 60 initially and 50 the other 3 times. I was told they would hold my card on file and charge me the next time they came to my house. Instead my card was charged again 1 week later. I called my local Fox Pest control agent and they told me that I signed a contract and they could only offer me a $10 discount. I’m so confused because I was told that I was signing a receipt and not a contract. I contacted my bank and they canceled my bank card and this is currently under review. But my bank can’t do much when Fox Pest Control tricked me into signing a contract. I will never allow a salesman to trick me again this is so sad.Business Response
Date: 09/11/2024
Thank you for notifying us of this customer's complaint. We regret the misunderstanding regarding Mr. Blackmon's service rate. We strive to provide clear and thorough communication, including supplying each customer with a full copy of their contract prior to the first service. Our Branch Manager personally spoke with Mr. Blackmon about his concerns and worked to address them. We have a applied a credit to cover his October charge, and we have also discounted his monthly rate for the duration of the contract. We hope these actions will help to repair our relationship with Mr. Blackmon and allow us to provide the pest control he originally hired us for. If he has any remaining questions or concerns, we encourage him to please contact our office.
Best Regards,
Michelle Briggs
Customer Relations ManagerBusiness Response
Date: 09/16/2024
We are sorry to hear Mr. Blackmon was unsatisfied with our efforts to resolve his concerns. Because he states that he was unaware of signing a contract, we have closed his account and waived the early termination fee. We are also refunding the $50 monthly subscription fee he paid in September. He should see these funds returned to his card in 3-5 business days. We hope these actions will be satisfactory to Mr. Blackmon and allow us to part ways on positive terms. If there is any other assistance we can provide, we hope he will reach out to us.
Sincerely,
Michelle Briggs
Customer Relations Manager
Customer Answer
Date: 09/17/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 22254043, and find that this resolution is satisfactory to me.
Sincerely,
Kaderrick BlackmonInitial Complaint
Date:09/03/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
July ******* check for $829,56 was given to *************************** for 12 months coverage for Fox pest control. Service started that day. Received a bill on 8/4 for $63.13. Called to report we paid in full for one year service. Was told not to worry because check probably didn't reach the home office yet. Another bill on 8/19/24. Called and sent an email explaining our payment. Never got a response. I called phone number which found out is in **** and explained the problem. Was told checks are all put in an envelope and sent from ***** when they get enough. We checked with our bank and check was not entered, nor was it on our last statement. Called Fox back four days later and still no check. They were supposed to call me back after they looked for the check and I never heard from them. I expressed my concern to them about our credit rating and was told not to worry because they would not send to collection service. I am concerned about our credit rating since we got another bill today (9/3/2024) for $138.28. What did *************************** do with the check? He can't cash it. What business puts checks in an envelope until they get enough to send to home office?Why have we not heard from them? I told them I would contact the BBB.We can't put a stop payment on the check because they we charge us $250.00 to do that.Were we scammed?$829.56 is a lot of money for senior citizens who are trying to stay in their own home as long as possible by hiring people to do some of the outside work.Business Response
Date: 09/05/2024
Thank you for notifying us of this complaint. We apologize for the delay in processing ****************** check and the stress this caused him. Our office has received his payment, and it has now been applied to his account. ************** should receive no further invoices for the remainder of the year. We appreciate his patience in this matter and encourage him to please call our office if he has any other questions or concerns.
Sincerely,
*****************************
Customer Relations Manager
Customer Answer
Date: 09/05/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
Date:08/25/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On June 13, 2024 I signed a contract with Fox pest control. For some reason they put the contract in my daughters name which is Natalie Hallett HALLETT but I signed the contract and I paid the initial $260 fee.this fee was supposed to be for the first three month treatment for pets. After the initial spraying of the house for pest, they were supposed to come back in two weeks to do another treatment. They did not show up for treatment. My daughter called them and left messages and after numerous calls, she finally got a call back from someone who said they were the manager. Long story short they have never came back to the house after the initial treatment and they have my $260 that I did not get the service for. June 13 I’ve emailed them twice and I even put a review on Google, but I have not heard from them at all.Business Response
Date: 09/05/2024
Thank you for forwarding this complaint to our company so we could address it. Our Branch Manager has been in contact with Ms. Roberts, and he is directly coordinating her service. Our technician performed a full treatment today to address the ongoing pest activity. There will be no charge for today's service. We will continue to communicate with Ms. Roberts to ensure this matter is fully resolved. If she has any questions or concerns, we encourage her to please contact our office.
Sincerely,
Michelle Briggs
Customer Relations Manager
Initial Complaint
Date:08/13/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
August 12th evening. I dealt with a menacing salesperson approaching my home. I just pulled in the driveway after picking up groceries. He started to approach my vehicle and I told him Im not interested. He kept walking towards me across my lawn and to my vehicle parked in my driveway. He then said to me- Are you sure ****** he used my first name and it really unsettled me. Which was his intention. It was menacing I asked him how he knew my name and he smirked and chuckled to himself and I told him to back off. He eventually did so and sauntered across my lawn and started to go to the next house. I set off my car alarm and my husband came out to talk to him and the salesman was respectful and polite to him. It was a targeted attack towards me because Im female and he purposely intimidated me for his own pleasure. Its menacing and unsettling. I called the company and received more disrespect and I left messages with the company. Its not okay to menace people and it was threatening. I was told they had my name because Id used them in 2021 for pest control. Theyve permanently lost our future business. Im not letting this go. He intentionally made me feel unsafe on my own property. Nobody has the right to do that.Business Response
Date: 08/14/2024
Thank you for notifying us of this complaint. We apologize for the distressed caused by our representative. We have shared **************** comments with our sales manager so that he can address this incident with his team. We have also flagged **************** account with an alert to not solicit at this address again. If there is any other assistance we can provide, we encourage ************ to please contact our office.
Sincerely,
*****************************
Customer Relations Manager
Initial Complaint
Date:07/15/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Wednesday July 3rd a fox representative showed up at our house and spoke to us about their service one of their services I was interested in because we are having a mouse problem but I wasn't sure if I wanted to purchase the service or not but he pointed out and I looked up inside of where my vinyl siding corners are he looked me right in the face and said these areas would be sealed up the service was done on Monday the July 8th I was out of town but my wife was home when I got home I checked out some of the things they said they had done I found a little steel wool pressed in around our garage door I asked my wife if they open the door she said no and I looked into the corners and found they were not sealed I contacted *** and they said they were sorry but it was a misunderstanding because they're not licensed to do that work so I want to file a complaint because it wasn't a misunderstanding it was a direct lie from their salesperson to get me to purchase the service. In the agreement it states if I want to cancel my service I have to pay them $250 I'm willing to pay the initial $125 and forget about the rest but I don't feel where they did not fulfill what I was told that I should have to pay the $250 to cancel. But I also feel the better Business bureau should know about their deceptive selling practices because when somebody looks you in the face and says this is what they're going to do this is not a misunderstanding. It's a direct lie just to sell their product.Business Response
Date: 07/24/2024
Thank you for notifying us of this complaint. Our office has spoken with **************** to address his concerns. We have arranged an appointment for 7/27 to seal the entry points and discuss any other issues. If **************** has any further questions, we encourage him to please call our office. We appreciate him working with us and giving us the opportunity to set things right.
Sincerely,
*****************************
Customer Relations Manager
Initial Complaint
Date:06/28/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I hired fox pest control to get rid of a bee infestation on my property. After months of paying $64 and change monthly for almost a yr. I am severely allergic to bee/wasp/ hornet stings and even after paying an initial fee and then monthly payments, I continued to be stung and hospitalized on a regular basis. Once a employee came out and said he sprayed all around my house but lied. The manager reached out after I gave a 1 star ****** review stating my security cameras captured the employee did nothing, came out to view my footage and summed it up as one big misunderstanding. The branch manager *************************** said, "what can I do to get you to change your review from a one star." I said let me out of the contract, he said that is something he could do. I keep receiving calls about past due bills and someone came to treat spray 6/25 after I had cancelled. I wrote a email prior to not send anyone and that my contract was over after I change my review from 1 star to 5 while the manager was still in my driveway. Today I received an email that the conversation never happened and that we can discuss a payment plan. This company doesn't care that I almost died twice and continues to ask for money even though I changed a review to get out of a contract, which they refuse to honor.Business Response
Date: 07/09/2024
Thank you for notifying us of this complaint. I have reviewed ******************** account with our Branch Manager, and we felt it was appropriate to honor her request to waive the balance and close the account. This has been done, and no further treatments or billing will occur. We regret that we fell short of ******************** expectations and did not communicate more thoroughly with her. We hope she will feel satisfied with the above resolution and encourage her to contact our office if she has any remaining questions or concerns.
Sincerely,
*****************************
Customer Relations Manager
Customer Answer
Date: 07/09/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
Date:06/26/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My last email to them (below) provides a good amount of context, however here are two important facts:The services provided produced zero impact on pest populations *********** has not responded to any of the 6 emails sent Latest email to Fox on Jun 24, 2024:Fox Pest Control,You have not responded to our email dated Friday, June 14, 2024, at 4:30 PM. Additionally, you have charged our card for services alleged to have been rendered on June 21, 2024. This is directly contrary to the instructions provided to you and a violation of your contractual obligations to cancel direct payments.Furthermore, on a call with your representative on June 13, 2024, I explicitly instructed that no visits to our home should occur unless an agreement was reached regarding your failure to provide service. Despite this, you visited our home without notice, without scheduling, and while we were on vacation. This action was against the instructions provided and was not authorized.You have consistently failed to respond to any written communication or address any service issues. Your refusal to follow direct written and verbal instructions exacerbates these grievances. The services you claim to have rendered were completely ineffective. Additionally, upon reviewing your contract, I noticed that your service terms do not cover wood-infesting organisms, which directly contradicts the verbal sales pitch given by your representative (redacted), who explicitly mentioned that termite and ********* ant damage would be mitigated by the specific service we signed for.Business Response
Date: 07/02/2024
Thank you for informing us of this complaint. We are eager to assist this customer and resolve his concerns. Unfortunately, none of the information provided (name, email, phone) is connected with any accounts in our system. We request that the customer please send us the service address so that we can identify his account and begin to resolve these issues. Thank you.
Best Regards,
*****************************
Customer Relations Manager
Customer Answer
Date: 07/03/2024
Complaint: 21907209
I am rejecting this response because:
Fox-Pest has been provided not only with this BBB complaint ID but also our service address, the account number, the account holders name, the account holders email address and the account holders phone number. This is evidenced by email correspondences and their response to them is confirmation of their receipt (snippet below). This complaint response is simply a continuation of their dishonest behavior.
Note that there are a large number of online complaints and reviews describing in detail the same fraudulent sales and service tactics that were used on my family. This complaint response and these similarities could point to these tactics being a part of the company's employee training in addition to its general culture.
If the company wishes to make an honest response to BBB it will reference the email response it sent to me (to the same email address provided in this complaint) on Fri, Jun 28, 2024 at 11:22 AM.The redacted email snippet below provides further detail:
-------------------------------------
On Fri, Jun 28, 2024 at 12:18 PM ******* [redacted] <[redacted]@gmail.com> wrote:
FX-Fox Pest Oxford Branch,
Please direct your communications regarding this matter to the Better Business Bureaus until the complaint has been answered or settled. A principal at your firm should have received a communication from BBB in reference to complaintID[redacted].
On Fri, Jun 28, 2024 at 11:22 AM FX-Fox Pest Oxford Branch <*******************> wrote:
Thank you for reaching out to us regarding your concerns. [redacted] I have also added several notes to your account, as well as included your previous emails so anyone who gets in your account will be aware of the situation.[redacted]
On Mon, Jun 24, 2024 at 12:30 PM ******* [redacted]<[redacted]@gmail.com> wrote:
Re:
Account ********
Phone 9xx.6xx.6xx
Fox Pest Control,
You have not responded to our email dated Friday, June 14, 2024, at 4:30 PM. Additionally, you have charged our card for services alleged to have been rendered on June 21, 2024. This is directly contrary to the instructions provided to you and a violation of your contractual obligations to cancel direct payments. [redacted]
Sincerely,
******* [redacted]
4xx [redacted] Avenue
xxxxxx , CT, xxxxx
[redacted]Business Response
Date: 07/10/2024
With this additional information we were able to identify ********************' account, which was previously under his wife's information. After reviewing his account, it is clear that our office was not as responsive to his concerns as we should have been. This was unintentional and due to the sheer amount of emails our office is receiving during our peak season. Nevertheless, this is unacceptable, and we apologize for the frustration our lack of follow up caused. To make amends, we have refunded ********************' June payments, totaling $170.15. We have also waived the early termination fees for both of his subscriptions. The account is closed and no further treatments or billing will occur. We hope these actions will help us part ways on more positive terms and wish ******************** the best going forward.
Sincerely,
*****************************
Customer Relations Manager
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