Business Profile
Electric Motor Parts
eReplacementparts.com, LLCThis business is NOT BBB Accredited.
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Customer Review Ratings
3.65/5 stars
Average of 307 Customer Reviews
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Review fromRobert D
Date: 10/07/2024
1 starRobert D
Date: 10/07/2024
I ordered parts for a B&D Chainsaw, email disappeared from inbox, received many junk emails from company after 2 months I contacted them and they said they cancelled order due to they could not get SOME parts, I said why did you not break order into parts you have, parts on back order and only cancel parts you can no longer get and update your database... duh Then I reordered the parts they have and back order, email disappeared again from inbox, more spam emails, and after a month still no order, or sorry email, or anything, They do seem to refund my money ok but I'd rather fix my Chainsaw! Think they need an employee retraining/revamp.eReplacementparts.com, LLC
Date: 10/08/2024
We apologize for the inconvenience, but unfortunately, we are not able to place orders for discontinued parts. We provide our customers with the opportunity to ship the available part(s) by cancelling just the obsolete part(s) only. We do not break up orders with obsolete part(s) and ship some part(s) without verification from our customers. In some cases, the part(s) that are obsolete is required to complete a repair while making other part(s) unusable. We thank you for your understanding and appreciate your business. If you have any questions or concerns, do not hesitate to write back or give us a call at the number below.Thank you,Dispute Specialist www.ereplacementparts.com **************Review fromJohn S
Date: 10/02/2024
1 starJohn S
Date: 10/02/2024
Scam! Ordered two parts for my ******* line trimmer. Got a gas cap that fits and some kind of s**** on handle in place of the line guard. No response to multiple emails, no answer to telephone calls. Fraud reported to ***************. Too bad I can't give them a big fat 0 star rating.eReplacementparts.com, LLC
Date: 10/03/2024
We are sorry to hear that the wrong part was shipped to you and for the delay in responding. We are experiencing higher than usual e-mail and call volumes and are working to respond to all of our inquiries as quickly as possible! We see that you've filed a claim in the interim to have your concerns addressed and will be handle thought your financial institution. We appreciate your business and look forward to working with you again.Review fromMICHAEL H
Date: 09/16/2024
1 starMICHAEL H
Date: 09/16/2024
I paid for the ***** shipment, supposed to be 2 to 4 days, but it showed up I over a week later. I did not need them anymore. I had to buy screws from somewhere else. eReplacementParts.com blames *****, that may be true, but they have been having this same problem for a while now. It is hurting to hurt their reputation. (What are you going to do about? You going to keep letting it happen?) I talked to about four people I think about getting a refund. I was hung up on. I do not think anything was done on another call. It all came together when I got *********************** on the phone. She was wonderful. She was very helpful. Please contract me more about ***********************. I recommend her for a promotion of a management position right now. She can tell you more about what she did to resolve (my problem) the situation. It takes everyone to do their part of the pie to complete whole pie from start to finish. *********************** did her part and then some to help me out. She also found a problem in another part of their business. She could have hung up on me like the clerk before her did. She could have told me anything, called it a day. Once I got ***********************, she stayed with me the whole way. Called me back when we got disconnected. She told me would call back if that happened. Thank you ***********************. I hope they do promote you to a management position to help fix their issues with full authority to crack some heads. I got a full refund. It took a lot of work on my side to get it, but I did get it. I looked up reviews on eReplacementParts.com. Some of the same things happened to me happened to so many others as well. Out of 5 stars it was 2.28 stars. If I had read the views, I would not have gone with them. I will never, ever use eReplacementParts.com ever again. I will not recommend to anyone eReplacementParts.com. If I could take them to court for my time spent dealing with this matter I would. DO NOT USE eReplacementParts.com IF YOU WANT TO WASTE YOUR TIME OR RISK YOUR BUSINESS!!!eReplacementparts.com, LLC
Date: 09/17/2024
We apologize for the delay of this shipment in transit and any difficulty you experienced with our customer ********************** department. ***** operational delays occur for a variety of reasons which unfortunately eReplacementParts.com does not have any control over. We are pleased to hear that ***** was able to assist with the return and a full refund has been issued. We thank you for your understanding and appreciate your business!Thank you,Dispute Specialist www.ereplacementparts.com **************Review fromMike C
Date: 09/06/2024
1 starMike C
Date: 09/06/2024
Terrible. Do not use this company. Theyll sell parts that they dont have in stock, or have been discontinued. Then youll never get them.eReplacementparts.com, LLC
Date: 09/09/2024
We are truly sorry that the order placed for backordered parts one of the parts became unavailable from manufacturer with no listed substitution. This has been updated on our website. A full refund has been issued. I do apologize for the inconvenience.If you have any questions or concerns, do not hesitate to write back or give us a call at the number below.Thank you,Dispute Specialist www.ereplacementparts.com **************Review fromArnold H
Date: 08/23/2024
1 starArnold H
Date: 08/23/2024
We ordered a motor for our treadmill on June 1 2024 and have not received it ! I have called and they just tell me they are waiting to receive the part then they will send it to me. Its been 3 months it should not take that long to get this part. They sure took our money quick $306.34 . They could at least contact where they get the part from and find out why its taking so long and tell me why. Very disappointing.eReplacementparts.com, LLC
Date: 08/26/2024
We certainly apologize for any inconvenience this delay may have caused you. Here at eReplacementParts.com we do not produce of manufacturer these parts are we are at the mercy of the manufacturer. They did not give us a lead time of when the parts will ship out. Please bear with us, as I can assure you, we are working with this manufacturer to get your parts received in our warehouse and shipped to you as soon as possible. If you wish to cancel your backorder and be refunded, this can be completed online with our self-service option or by contacting our customer **************************** you for your patience with this matter and please know we do appreciate your business.Thank you,Dispute Specialist www.ereplacementparts.com **************Review fromjeff r
Date: 07/01/2024
1 starjeff r
Date: 07/01/2024
Garbage!! One month in and no parts or any updates on why its late. Pretty sure this company is a scam.eReplacementparts.com, LLC
Date: 07/03/2024
We are very sorry that your order has not shipped within the time frame we anticipated. We are currently experiencing higher-than-normal wait times and are working to get your parts received in our warehouse and shipped out to you as soon as possible. We are showing this order was cancelled and a full refund has been issued. Thank you for your patience with this matter and please know we do appreciate your business.Thank you,Dispute Specialist www.ereplacementparts.com **************Review fromCarleathea B
Date: 06/15/2024
1 starCarleathea B
Date: 06/15/2024
I placed an order on May 28, 2024. I have not received my order nor have I heard from the company. So, I called them at the phone number listed to check on my order for lawnmower tires. I was told that the "Wheel Asm Complete" which is the tire for my riding mower, wasn't in stock. The 2 "Wheel-gear 8 Inte" tires are for my self-propelled push mower. They put them aside. I really need the tires! So, I canceled the tire they didn't have in stock. That tire was $152.64. The 2 in stock were $19.38. The Sub-Total was $191.40. The ECONOSHIP (Rate) was $10.99 and the Sales Tax was $12.15. for a Total: $214.54. After canceling the 1 tire for $154.62, I was told I would be refunded $161.80. Ironically, after doing the math I found that they kept the ECONCOSHIP (Rate) of $10.00 AND they KEPT the Sales Tax of $12.15 the same on a much smaller amount of $38.76 for the 2 tires. The tax should have dropped, too. Here it is June 15th and I have to wait another 3-7 business days to get what should have already been here. So sad when businesses don't care enough for the consumer to at least let them know that there's a problem...but then, they have the money! SHAME ON YOU EREPLACEMENTPARTS.COM!!!eReplacementparts.com, LLC
Date: 06/17/2024
Thank you for ordering from eReplacementParts.com and we apologize for any confusing. Checking on your order we are showing that QTY 1 1x 634-05067 (Wheel Asm Complete) ($152.64/ea, $152.64 tot.) was deleted from this order. The total refund amount was for $161.80. This included both the part and SC state tax. We are showing you selected the Econoship Ship option to have the remaining parts shipped. As shown on our website this option selected is $10.99. The total amount charged on this order $52.74. We have resent the order confirmation. If you have any questions or concerns, do not hesitate to write back or give us a call at the number below.Thank you,Dispute Specialist www.ereplacementparts.com **************Review fromPETE H
Date: 06/10/2024
1 starPETE H
Date: 06/10/2024
Placed my order on 5/29/24, logged into the website for updates on 6/4/24 with a status of "Dropship Processing" so I sent an inquiry email for updates. Sent a follow up email the next day since there was no response. I cancelled my order since I did not receive any correspondence. Looks like I'm not the only one experiencing the same issue. I ordered from another online site ************* on 06/07 and I', receiving my parts today 06/10. BUY ELSEWHERE.eReplacementparts.com, LLC
Date: 06/12/2024
We are sorry for the delay in responding. We are experiencing higher than usual e-mail volumes and are working to respond to all of our inquiries as quickly as possible! We are showing you ordered a part that was not a stocked item. The order has been cancelled and a full refund has been issued. I do apologize for the inconvenience.Thank you,Dispute Specialist www.ereplacementparts.com **************Review fromJason W
Date: 06/06/2024
1 starJason W
Date: 06/06/2024
Ordered parts for an echo water pump 5-7-24. It's now 6-6-24 and the only thing I have recieved from this company is an email confirming they took my money. There has been absolutely nothing about shipping my parts, only that a couple parts needed 7 to 12 business days. It's been 22 business days since I placed the order. The company can't even bother to email me back when I sent a question about my order to their help email a week ago.eReplacementparts.com, LLC
Date: 06/12/2024
We are very sorry that your order has not shipped within the time frame we anticipated and the for the delay in responding. We are currently experiencing higher-than-normal wait times. We have showing your order was shipped 6/11 and is currently in transit. Thank you for your patience with this matter and please know we do appreciate your business.Thank you, Dispute Specialist www.ereplacementparts.com **************Review fromGiuseppe Z
Date: 06/05/2024
1 starGiuseppe Z
Date: 06/05/2024
Placed order on 5/11/24 for some **************** coffee maker parts. Order status keep saying "dropship processing" as of 6/5/24, whatever that means.Sent email but no response. Out of curiosity I hit the "cancel order" function and it says that it will send me an email with instructions. That was two days ago, I have never gotten any email.I won't buy from this website anymore, but I hope I can get my parts or money back... FRUSTRATING.eReplacementparts.com, LLC
Date: 06/07/2024
We are very sorry that your order has not shipped within the time frame we anticipated. We are currently experiencing higher-than-normal wait times and are working to get your parts received in our warehouse and shipped out to you as soon as possible. We will update you again as soon as your order has shipped. If you wish to cancel your backorder and be refunded, this can be done on our website using our self service options or by contacting our customer **********************. Thank you for your patience with this matter and please know we do appreciate your business.Thank you,Dispute Specialist www.ereplacementparts.com **************
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