Complaints
This profile includes complaints for Beyond, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,561 total complaints in the last 3 years.
- 491 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/05/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Be aware that Bed Bath and Beyond (Beyond Inc) is scamming customers through their Beyond + membership. 2 years ago, I signed up for membership through Overstock.com. I failed to cancel the membership before the year was up, which was truly my own fault initially. Oddly, Overstock merged with Bed Bath and Beyond and transferred the membership to them. When I realized this and the unexpected charge, I contacted the company while the charge was still pending and asked them to refund the charge and cancel my enrollment. They agreed to do both without any issue. Last month, I find yet another charge for the Beyond plus membership. It was only then that I realized they never gave the refund last year. I called again, had the same conversation, and was told again that I would be refunded (for BOTH years) and the membership canceled. A month went by and no refund. I contacted customer service today who claims they cannot initiate a refund and that their supervisor is busy. They claim they only see a record of the membership cancellation request from this year and nothing else. Nothing from last year and no refunds approved. Please hold this company accountable. This is clearly a scam. They went bankrupt 2 years ago and re-emerged scamming.
Business Response
Date: 06/10/2025
To Whom It May Concern,
The Beyond+ membership is set up as an auto-renewing
subscription to ensure uninterrupted benefits for Bed Bath and Beyond members.
As outlined in Bed Bath and Beyond terms and conditions, the membership renews
annually unless it is cancelled prior to the renewal date, and the fee is
non-refundable once the renewal has been processed.After reviewing the customer account, Bed Bath and Beyond
can see that the auto renew feature for the customer remained active, which is
why the charge was processed as the customer contacted us on May 14, 2025,
after the subscription had already renewed.Bed Bath and Beyond sends out multiple email notices to Bed
Bath and Beyond customers reminding them that the membership is set to renew,
giving the customer the option to turn off the auto renewal to cancel the
membership.While Bed Bath and Beyond is unable to issue a refund in
accordance with Bed Bath and Beyond membership terms, we have turned off
auto-renew to prevent any future renewals.The customer will continue to enjoy the membership benefits through
May 15, 2026, as the membership remains active for the duration of the
subscription period.Bed Bath and Beyond understands this may not be the
resolution the customer was hoping for, we sincerely apologize for any
inconvenience caused. Bed Bath and Beyond truly appreciates your understanding
and the opportunity to clarify Bed Bath and Beyond Beyond+ policy.****************************************************
*********************************************************************Sincerely,
Bed Bath and BeyondInitial Complaint
Date:06/05/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a sofa, and it has not been delivered.Business Response
Date: 06/10/2025
To Whom It May Concern,
After reviewing the customer’s order, we confirmed that
there is currently a delay with the shipment of the sofa. Unfortunately, the
item has not yet left the warehouse within the estimated shipping timeframe
listed on our website. While delays of this nature are rare, we understand that
they can be frustrating, and we sincerely apologize for the inconvenience this
has caused.
When such situations occur, our policy provides customers with two options:
1. Cancel the Order
The customer may choose to cancel the order, in which case a full refund will
be issued to the original form of payment.
2. Keep the Order Open
Alternatively, the customer may opt to keep the order open, allowing our
shipping partner an additional 30 days to fulfill the shipment. While this
extension provides flexibility, we often see orders ship much sooner than the
full 30-day window.
We are currently awaiting the customer’s decision on how they would like to
proceed.Sincerely,
Bed Bath and BeyondInitial Complaint
Date:06/04/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date of transaction: April 28, 2025
——————————————————-
Item/product: Brampton Espresso Cocoon Hanging Chair/Swing Single with Beige Cushions.
———————————————————-
Total cost paid: $604.83
Order number: *********
————————————————————
Item was damaged upon delivery.
Contacted company twice before getting case number. I provided several pictures of damage.
Customer care Case #: ********
——————————————————-
Customer care email:
Hello ***,
Thank you for contacting us regarding your recent purchase with us. I'm so sorry your Brampton Espresso Cocoon Hanging Chair/Swing Single with Beige Cushions arrived needing replacement parts.
A request was sent to our warehouse to ship the replacement part. They are requesting photos of the issue with the item be provided for further assistance with the parts request.
Please respond directly to this email to help us work as quickly as possible to resolve this for you. Since we do not want to overwhelm you with emails, your case will be temporarily closed within 24 hours if we have not received a response. If you still require assistance, please contact us by May 20th, and we will be able to reopen your case and continue with assistance. We are happy to help in any way we can!
When you are ready to respond, you can simply reply to this e-mail or Click Here to visit our contact page. Please reference case number ********.
We look forward to hearing from you so we can resolve your issue. Thank you so much for being an Overstock.com customer.
———————————————————-
I spoke to customer care 3 times after not hearing anything back from them. Each of the 3 calls I made were past the response date they provided for resolution. They hung up on me during the last call I made. I still have not been contacted to this date from their service representatives.
I requested a refund for my purchase since it arrived damaged. I would like my refund that they agreed to.Business Response
Date: 06/12/2025
To Whom It May Concern:
The customer has been refunded.
The damaged item can be disposed of.
Sincerely
Bed Bath & BeyondInitial Complaint
Date:06/04/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was charged $19.95 for membership renewal and called the company to cancel it since I was not going to order anythinh from this company but was told that they can cancel it but I would lose my $19.95 and they would not charge me for it in the future . I just think this is unfair since I cancelled it within a few days of expiringand never used it .Order # was *********. I tried to look up the company and the head quarters were at 433 w. ascention way ****** UT ********* # ************Business Response
Date: 06/10/2025
To Whom It May Concern,
The Beyond+ membership is set up as an auto-renewing subscription to ensure uninterrupted benefits for Bed Bath and Beyond ********** outlined in Bed Bath and Beyond terms and conditions, the membership renews annually unless it is cancelled prior to the renewal date, and the fee is non-refundable once the renewal has been processed.
After reviewing the **********************************************************, Bed Bath and Beyond can see that the auto renew feature for the ***************************** remained active, which is why the charge was processed as the ************************************************************ us on June 4th,2025, after the subscription had already renewed on May 22, 2025.
Bed Bath and Beyond sends out multiple email notices to Bed Bath and Beyond customers reminding them that the membership is set to renew,giving the ***************************** the option to turn off the auto renewal to cancel the membership.
While Bed Bath and Beyond is unable to issue a refund in accordance with Bed Bath and Beyond membership terms, we have turned off auto-renew to prevent any future renewals.
The ***************************** will continue to enjoy the membership benefits through May 23, 2026, as the membership remains active for the duration of the subscription period.
Bed Bath and Beyond understands this may not be the resolution the ***************************** was hoping for, we sincerely apologize for any inconvenience caused. Bed Bath and Beyond truly appreciates your understanding and the opportunity to clarify Bed Bath and Beyond Beyond+ policy.
********************************************************************************
*******************************************************************************************************************Sincerely,
Bed Bath and BeyondCustomer Answer
Date: 06/11/2025
Complaint: 23417715
I am rejecting this response because: I never received any email from This company asking me if I wanted this membership to be canceled ,all the sudden I see a charge of $19.95 on my account .I will dare this company to proove that they sent me any email regarding this membership. I will just not do any business with a company that does not take care of their clients.
Sincerely,
**** *******Business Response
Date: 06/12/2025
To Whom It May Concern,
After further review a refund of $19.95 has been issued back to the ******************************************************************************* payment as of 6/12/25. Please allow 3-5 business days for the refund to reflect.Sincerely,
Bed Bath and BeyondCustomer Answer
Date: 06/14/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** *******Initial Complaint
Date:06/03/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Items come damage. They schedule pickup and ups does not show up.
Other items are shipped and not delivered. The hold time for a representative is an hour. This company is a mess I will never order from them againBusiness Response
Date: 06/03/2025
To Whom It May Concern:
The customer has two orders equaling $373.57, not $500.
Tracking shows the return was picked up on the first business day after the pick up label was created.
Tracking shows both orders were delivered.
Sincerely
Bed Bath & BeyondInitial Complaint
Date:06/02/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered an electric fire place and never received it. I did not realize I haven’t received it until now and explained to the company. They told me they could not do anything to help since it is pass 30 days from purchase. My pacakage was clearly stolenBusiness Response
Date: 06/09/2025
To Whom It May Concern,
The customer placed an order for an electric fireplace on
March 7, 2025. According to the proof of delivery provided by the shipping
carrier, the item was delivered on March 11, 2025 to the address supplied at
checkout.Bed Bath and Beyond understands the customer did not receive
the item and are truly sorry for any frustration this has caused. We also see
that the customer purchased Extend shipping protection through Extend at the
time of checkout. As outlined in the terms of this protection plan, coverage
begins once the package ships and ends either when the package is delivered or
when the shipping issue is resolved. Any claims related to non-receipt, loss,
or damage must be filed with Extend within 30 days of the incident.In this case, the order was delivered nearly 90 days ago,
which places it 60 days past Extend’s 30-day claims window. Unfortunately,
because the claim was not filed within the required timeframe, both Extend and Bed
Bath and Beyond are no longer able to process a refund or replacement for this
order.Sincerely,
Bed Bath and BeyondInitial Complaint
Date:05/28/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We ordered a shed from Bed Bath and Beyond. When it was delivered the truck driver showed us a picture of the damaged container and ask if we wanted to accept it. It was too damaged so we rejected the delivery. This was 4/18. We paid 1751.00 charged to our credit card. We had warranty insure with extend. They rejected the claim because we never got the shed. We have called bbandb at least ten times. They told us many stories. We still did not get our money back. We our now paying interest
on our credit card.Business Response
Date: 05/29/2025
To Whom It May Concern:
The supplier was contacted to confirm receipt of the return.
The suppliers responded 5/28.
The customer has been refunded.
Refunds are typically posted to accounts within 3-5 business days and is dependent upon the financial institution.
Sincerely
Bed Bath & BeyondInitial Complaint
Date:05/28/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased an outdoor patio swing. After assembly, it was discovered it didn’t function properly due to a defective parts. Requested replacements for 3 defective parts. Got no response for over 2 weeks. Called company and was told replacements weren’t available. Received email 3 days later with return labels requiring me to disassemble (3 hours of work) and package it and take it to UPS. Contacted them again for UPS pickup or to reach an alternative solution. Only option given was to return it and wait 7-14 days for a refund IF it passed inspection once received back at their warehouse. No compensation for my time and inconvenience.( I should get a gift card for my time and inconvenience in addition to the full refund of my purchase price. Refund to my credit card when UPS picks up item)Business Response
Date: 05/29/2025
To Whom It May Concern:
The supplier has approved not having the item returned.
The customer has been refunded. Refunds are typically posted to accounts within 3-5 business days and is dependent upon the financial institution.
Sincerely
Bed Bath & BeyondCustomer Answer
Date: 05/29/2025
Complaint: ********
I am rejecting this response because: UPS came to my door today to pick up the item today despite Bed Bath and Beyond saying it would be picked up in 2-5 days. Was told they would be back tomorrow morning so we then spent 2 hours taking it apart and repacking it for the return. I attempted several times to settle this and was told only option was a return. (Neither Bed, Bath and Beyond or the supplier was willing to do any refund without a return). I am not going to now spend 2-3 hours reassembling it, especially since there are defective parts.
Sincerely,
******* ******Customer Answer
Date: 05/30/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.I accept the resolution offered by Bed, Bath and Beyond to refund the purchase price without requiring a return. Thank you
Sincerely,
******* ******Initial Complaint
Date:05/22/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a outdoor dining set from Bed Bath and Beyond on April 4, 2025. The set was to be shipped in 6 packages. % of the 6 were delivered approximately April 10, all items were in fine condition but the table which was missing. We waited for the last package to be delivered and contacted customer service on April 25. they indicated they would contact the warehouse and respond in 1-2 business days to send a replacement or issue a refund. They asked me on April 29 if the table had been received, I responded it had not. I had to follow up on May 1 asking for an update, they did not respond. I called customer service on 5/1, they told me again it was being escalated and they would contact me, they did not. I called 5/6, they told me it was being escalated again and that if they couldn't send a replacement they would give me a full refund and I could keep the rest of the furniture and that they would contact me, they did not. I called 5/13 and asked to speak to a supervisor, they kept me on hold for approximately an hour, said that they were reaching out to the manufacturer and would be in touch in 1-4 days. On 5/22 I asked for an update via email, the Supervisor I had spoken to said via email the same thing as on 5/13, 1-4 days, and If I would like to return the furniture for a refund. I asked the supervisor to escalate and how to file a complaint. He responded asking again if I wanted to return the items and I responded again asking about the escalation and the complaint. As of today I have not received my entire order which was places on 4/4, and Beyond.Inc has demonstrated a pattern of non communication, not met any of the timelines they set for themselves, and have not fulfilled the order which was has long since been paid in full. case number ********.Business Response
Date: 05/29/2025
To Whom It May Concern:
The supplier was contacted about the missing table. They stated they would start a trace on the item.
A parts request was set up on 5/6 ad the table was deemed lost in transit.
The supplier stated they could not ship out the replacement and requested a replacement order be issued.
The agent could not set up a replacement as the item is out of stock.
The supplier did not explain how a replacement order could be set up with no inventory showing despite being asked over the course of two weeks. The customer was provided with this information on 5/22. They were offered a return for a refund.
The customer has been refunded due to the failure of the supplier to assist with resolving the issue. Refunds are typically posted to accounts within 3-5 business days and is dependent upon the financial institution.
Sincerely
Bed Bath & BeyondCustomer Answer
Date: 06/03/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and while not all of the details they provided are accurate this resolution is satisfactory to me.
Sincerely,
**** ************Initial Complaint
Date:05/16/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In May 2025 I place an order on ******************************** to send a TV stand to my daughter in ******** ** I added her shipping address first and them I put in my billing address which is in ********** **. The item arrived to the billing address. I contacted customer service who advised me that there is a default on the website that defaults the shipping to the billing address and they you have to change it manually. I had no idea this happened and I contacted them to see if they could pick it up and ship it to the correct address. They advised that I can only ship it to them for $160. This is really unacceptable.Business Response
Date: 05/19/2025
To Whom It May Concern:
The customer contacted Bed Bath & Beyond via chat on 5/16.
At no time did the agent tell the customer there was anything in the system that flips the billing and shipping information.
The one thing that can happen is PayPal may change delivery addresses but that is with PayPal only and it is PayPal that does so. They do not flip the information. The customer did not pay with PayPal so that did not apply.
The item was shipped to the shipping address provided.
Sincerely
Bed Bath & BeyondCustomer Answer
Date: 05/23/2025
Complaint: ********
I am rejecting this response because: The agent told me one thing and they are saying something else. This is a horrible customer experience.
Sincerely,
****** ******Business Response
Date: 05/27/2025
To Whom It May Concern:
At no time in the 5/16 chat did the agent tell the customer there was anything in the system that flips the billing and shipping information.
The one issue that can happen is with PayPal changing the shipping address and that did not apply as the customer did not use them. PayPal is who does that for security reasons.
Sincerely
Bed Bath & Beyond
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