Business Profile

Pest Control Services

Hawx Services, LLC

Complaints

This profile includes complaints for Hawx Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

2,158 total complaints in the last 3 years.
326 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/07/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hawx has perpetually failed to call or inform when performing a service. In general, when this is an outside service for pest control, it is not a big deal. The problem is that they also maintain a set of traps inside my house and they needed to be reset. Despite asking them on NUMEROUS occasions to inform me when the service would be performed so that I could coordinate, they failed to do so.

On Saturday, November 30, they came, unannounced, and banged on my door at 8am (not normal business hours) when I was not home but my daughter was and they woke her up and but she did not answer the door.

Since I did not have notice, I was not home and couldn't have asked them to reschedule. At this point, I am tired of fighting with Hawx and have cancelled my service but the problem is that the last service I was charged for was INCOMPLETE.

I am simply requesting a partial refund as the service was not completed.

Further, when I spoke to this travesty of a company I was informed that if I disputed the charge they would send me to collections.
Business Response
Date: 01/08/2025
Dear *******,
Thank you for bringing this matter to our attention. We apologize for any inconvenience or confusion this may have caused.
Our services are provided on a quarterly basis, with a primary focus on creating a protective barrier around your home to prevent pest entry. Interior service is provided upon request. Please note that all charges are valid, as the service was rendered.
As your account has been closed, you will no longer receive further services. Should you have any additional questions or concerns, please do not hesitate to contact us at ###-###-####.
Thank you for your understanding.
Sincerely,
The Hawx Team
Customer Answer
Date: 01/08/2025

Complaint: ********

I am rejecting this response because:
How can I have requested the service when you never told me when it was occurring? The entire root of my issue was your poor communication. I asked, repeatedly for some notice on when you would be coming so that I could ask. WHAT'S MORE is that the previous appointments were rescheduled specifically because you gave me 1 hour notice on those days and I declined because I wasn't home and told the tech at THAT TIME that I wanted interior service, so it WAS requested. You just failed to deliver it because you never gave me notice and the tech didn't tell you apparently.
I had been a customer for nearly 10 years.

Sincerely,

******* *********
Business Response
Date: 01/08/2025
Dear *******,
We sincerely apologize for any inconvenience this may have caused. Our quarterly service is automatically scheduled on a recurring basis. However, you are welcome to contact us at any time to schedule an interior warranty service that best fits your availability, or if you encounter any additional pest-related issues.
Your account has been closed, and should you wish to make any changes, please do not hesitate to reach out to us. You can contact our team at ###-###-####. Our office is open Monday through Friday, from 7:00 AM to 6:00 PM (MT).
Thank you for your understanding.
Sincerely,
Hawx Pest Control
Initial Complaint
Date:01/03/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
July 4 2024. It is a year contract. I stopped payment and they wanted $358 I think to cancel the contract. It was $58 a month I think for the contract. You can’t get ahold of the local office. I don’t really think they provide the service they say. It is all foreign people you talk to on the phone.I can’t prove that but we got more insects inside our house after they sprayed outside. The sales guy gives you a contract with his cell number, but that is disconnected when you try to call it. I want to warn others about them, so they don’t use this company for their pest control.
Business Response
Date: 01/03/2025
Dear *******,
We apologize for any confusion or inconvenience this situation may have caused. Upon signing the agreements, you received a copy of the service agreements via email, along with a welcome letter. Both documents outline the monthly fee as well as the early termination fee.
It is not uncommon to observe increased pest activity following the initial service, as the products used can flush pests from their habitats. Please note that we offer warranty services should any pest issues arise. However, as your agreements were not completed as specified, the early termination fees were applied.
To settle the outstanding balance, please contact our office at ###-###-####. Our customer service representatives are available Monday through Friday, from 7:00 AM to 6:00 PM (MT).
Thank you for your understanding.
Sincerely,
The Hawx Team
Customer Answer
Date: 01/06/2025

Complaint: ********

I am rejecting this response because your company takes advantage of people. You act without integrity, honor, or character. You deceive people with your door to door sales people. Information in your contact is deceptive and manipulative. Your company will answer for all you have done to take advantage, be deceptive, & harm myself & others. You will not get away with your behavior.

Sincerely,

******* ********
Business Response
Date: 01/07/2025
Dear *******,
We sincerely apologize for any inconvenience this matter may have caused.
After your initial service on July 24th, we received a call from you requesting warranty service due to an ant issue in your kitchen. We promptly scheduled a service appointment for July 27th. However, upon the technician's arrival, you chose to refuse the service and indicated that you wished to cancel your account. Despite our multiple attempts to contact you for resolution, we were unable to reach you.
As the service agreement was not fully completed, we are required to apply early termination fees. Please note that all charges are valid. We kindly request that you contact us to arrange payment or discuss alternative arrangements.
For assistance, please reach our customer service team at ###-###-####. Our representatives are available Monday through Friday from 7:00 AM to 6:00 PM (MT).
Thank you for your attention to this matter.
Best regards,
The Hawx Team
Initial Complaint
Date:01/02/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a contract with Hawx pest control and they claim they provided service, both termite and general pest control. My cameras on my property didnt show anyone the date in October they said they came. After talking to several employees, a manager agreed that they only performed a termite inspection the last time they were out here. I was willing to pay for that but not the service that wasnt provided or the late fees. I canceled all services in November. I sent several emails disputing the fees and no one will help. The last manager I spoke with, I told her I was willing to pay for the service that wasnt provided performed but not the one that she admitted was never done, I told her that because it was on a recorded line, their end according to their voice prompts, she hung up and said if I was recording she couldnt talk to me.
Business Response
Date: 01/03/2025
Dear *****,
We sincerely apologize for any inconvenience this situation may have caused. Your scheduled service for October 29th could not be completed due to an outstanding balance on your account. We have since removed that balance, and we have also scheduled a service to remove the termite bait from the bait stations.
Your account is now closed with a zero balance. Should you have any further questions or concerns, please do not hesitate to contact us at ************.
Thank you for your understanding.
Best regards,
The Hawx Team
Initial Complaint
Date:12/30/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My girlfriend, Natasha, was misled into signing a one-year term contract with Hawx Lawncare. A salesman approached our house while I was not home and offered my girlfriend a one-time yard maintenance service. He prompted her to sign a contract for the One-time yard care and deceived her into signing a full-year contract. Since September, they have charged us monthly for nearly $100 when she had agreed to a one-time yard care treatment. On December 27th, Hawx showed up in a truck, and I declined any services, unaware of the misleading contract. I promptly reached out for support and was informed that it is our fault for signing regardless of what the salesman quoted even if it was 1 day, support again mentioned we had 3 days to cancel but again, Natasha(account owner) was deceived into a yearly contract at full cost. We were never informed about any cancellation policy due to misleading sales tactics so we could not cancel
. I approached them and asked if they would willingly cancel the account without a $200 cancellation fee, and they declined twice, although they have taken nearly $100 from us monthlyFor numerous months, they refuse to cancel my account and issue a refund due to a deceptive practice. The salesman made no attempt to show her it was a yearly contract but Rather, they took advantage of her by selling her a yearly contract, masking it as a one-day sale. I am seeking a refund for the money spent aside from the half-day service they provided in the rain, due to deceptive business practices toward a consumer
Business Response
Date: 12/30/2024
Dear Damian,
Thank you for bringing this matter to our attention. We apologize for any inconvenience or confusion this may have caused. We recognize the importance of clear and effective communication.
Upon signing the agreement, you received a copy of the service agreement via email, along with a welcome letter. Both documents outline the monthly fee and the early termination fee. By initialing the agreement and signing the welcome letter, you acknowledged that you had reviewed and agreed to the terms.
It appears that you have already been in contact with one of our account managers, who has clarified the details of the services and worked to adjust your monthly fee, as well as apply a credit to your account. Should you wish to make any further changes to your account, please don't hesitate to contact us at ###-###-####. Our customer service team is available Monday through Friday, from 7:00 AM to 6:00 PM (MT).
Thank you for your understanding.
Sincerely,
The Hawx Team
Business Response
Date: 01/27/2025
Dear Damian,

We sincerely apologize for any inconvenience or frustration this may have caused. An email has been sent with the links to view the service reports. Please note that all charges are valid, as we break down the quarterly service charge into a monthly payment.

If you have any additional questions or concerns, please don’t hesitate to contact us at ###-###-####. Our customer service representatives are available Monday through Friday, from 7:00 AM to 6:00 PM (MT).

We appreciate your understanding and patience as we work to resolve this matter to your satisfaction.

Kind regards,
The Hawx Team

Customer Answer
Date: 02/03/2025

Complaint: 22746035

I am rejecting this response because: I am reviewing the documents. From the first initial sign up, it took you over 3 months to provide me a full service therefore you charged me for 3+ months for a partial job initially and didn't come back to finish. I would like to be canceled for not holding up your agreement for complete work especially my first service visit that was never done in full then you wait till December to come do a treatment after I had already mentioned no full services ever being done. So from September to December you got us over 300 dollars for next to no work under the impressionit was a 1 time deal. You exploited my girlfriends ability to understand the contract, you accepted her money and have failed to deliver a full service for months up till December Under the impression you sold us a one time treatment on top of deceptive advertising utilizing bait and switch tactics by telling her one then doing another.

Sincerely,

Damian Wood
Initial Complaint
Date:12/24/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A **** representative came to my house offering pest control services. I informed him I already had a provider and didnt need another. He claimed **** treated pests my current provider did not and convinced me to try their service. He assured me I could cancel anytime and only needed my signature to authorize property access. Trusting his explanation, I agreed. My experience with ****, however, was disappointing. They arrived late to the appointment and did not perform a thorough job. Frustrated, I called to cancel but was told there would be a cancellation fee, which was never disclosed. I explained the representative assured me I could cancel anytime and never mentioned a binding contract. He misrepresented the agreement as merely permission to access my property. Since then, *** faced relentless harassment. Representatives have given conflicting information, and two managers confirmed last year my account was closed with no balance. On October 23, 2023, I received confirmation through a recorded conversation that the matter was resolved. Despite this, I still receive phone calls and mail demanding payment. Recently, a representative came to my property demanding money. When I asked about account notes confirming the resolution, they refused to acknowledge them and insisted I owed money. When I requested a supervisor, I was told they dont take calls and couldnt help. They also refused to provide contact information for the legal department, saying only I could send a demand letter. This entire experience has been extremely stressful. The representatives misrepresentation constitutes deceptive practices, and the ongoing harassment is unacceptable.
Business Response
Date: 12/26/2024
Dear *******,

Thank you for bringing this matter to our attention. We apologize for any inconvenience or confusion this may have caused. We understand the importance of clear communication. Upon signing the agreement, you had received a copy of the service agreement in an email and also received an emailed welcome letter. In the agreement and the welcome letter it explains the monthly fee and the early termination fee, and by initializing the agreement and signing the welcome letter you are acknowledging that you have read and agree with the terms of the agreements. Since you did not finish the agreement you were charged the early termination fee as stated in the agreement and on the welcome letter. Your account is closed and you will no longer receive services. If you have footage of the sales representative saying it was a one time service we would be more than happy to review that. If you have any other questions or concerns please give us a call at ************.

Thank you,
The Hawx Team
Customer Answer
Date: 12/30/2024

Complaint: 22727579

Dear Hawx Team,

Thank you for your response. I would like to clarify my concerns once again. In my original complaint, I explicitly stated that the agent who came onto my property represented the document I signed as merely an authorization to step on the propertynot as an agreement or contract.

Additionally, the agent never informed me that I would receive a contract via email. It wasnt until I called to cancel that I was told a contract had been sent to my email. At that time, I made it clear that the agent never explained that I was signing a contract or that I would receive one via email. I was explicitly told it was simply authorization to step onto my property.

Furthermore, I have recordings of one of your representatives stating that they cannot verify when I opened the email. I will also provide this as proof to substantiate my claim. Due to this clear misrepresentationan act that violates consumer protection laws in the state of Georgiaany payments claimed to be owed are null and void.

This is my final response to this matter, and I should not be contacted further regarding this issue. If I continue to receive phone calls or communications, I will escalate my complaint to the ********************************* and provide all relevant documents, recordings, and correspondence as evidence.

Sincerely,
******* *****
Initial Complaint
Date:12/16/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We signed up with **** when they promised they could come out on day 1 and spray for ants. Then after we signed up they said they couldn't get to us for a few days. They failed to deliver on their promises immediately. After 7 months of service with them, we only saw them after the initial spray. Their main method of business is "call us if you need us to come spray more at no cost to you" but they charge you $50 a month and never show up unless you call. Now we want to cancel and they are saying "you signed the contract that you have to pay $200 to cancel early" and they will literally not cancel my account. They just say "I'm not going to cancel that". I have never had someone act like this. I told them over the phone they do not have permission to keep charging my card and they keep doing it. I want my account cancelled immediately. This business has already taken enough of my hard earned money and continue to charge me monthly without providing service.
Business Response
Date: 12/17/2024
Dear ******,
Thank you for reaching out and bringing this matter to our attention. We apologize for any inconvenience or confusion this situation may have caused.
As part of our service agreement, we provide quarterly pest control services with warranties for any pest issues that arise between scheduled visits. To offer flexibility, we charge on a monthly basis instead of requiring larger quarterly payments. However, please note that we are unable to schedule any further services while there is an outstanding balance on the account.
Our records show that we last provided services on May 13th and again on August 9th. Your next service was scheduled for November 16th, but we were unable to fulfill this appointment due to the outstanding balance.
As per the terms outlined in our welcome letter and service agreement, we are able to close your account, but an early termination fee will apply due to the agreement not being fully honored.
Once the outstanding balance is settled, we would be more than happy to schedule your next service. At present, your account remains active. If you wish to make any changes or have any questions, please feel free to contact our customer service team at ************. Our representatives are available Monday through Friday, from 7:00 AM to 6:00 PM (MT).
Thank you for your understanding.
Sincerely,
The Hawx Team
Initial Complaint
Date:12/13/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
SCAMMERS!!!!!!! I was new to the Indiana area so I had no idea who or what Hawx was. A sales agent came to my door and flat out lied about what they were selling/promoting. I asked specifically if I was entering into a contract and she very adamantly told me NO! It was just a service being provided because they were in the neighborhood and wanted to take advantage of people being at home on a nice day! They said they would spray my home that day and that would be all. Never did I agree to a contract, never did I agree to reoccurring services. The only reason I even knew who this company was, is because a competitor company came to my door a few weeks later truthfully explaining his company and what he was there for. He told me it was a on-going service and contract I would be entering. I told him that a girl had come by a few weeks prior from another company. He was familiar with who Hawx was. He told me I may want to check with **** because like his company, they too are a company that you typically have to sign a contract with. I called Hawx to explain how I was DECEIVED and FRAUDULENTLY enrolled in there services. All the supervisor said was, sorry but you can cancel for a $200 fee. They refused to cancel my account for 6mo AND applied late fees!!! I called and spoke with multiple people explaining this situation!!! They still tried to charge me $200 to cancel and continued to try to take money out of my account. They then said they would send a person out as a courtesy since the first service didnt help with the pests anyway. Fast forward to today, they took out various amounts of money from my account totaling $160. They dont care their sales **** are committing fraud under their name or causing people unnecessary stress and financial burden by enrolling them in a CONTRACT WITHOUT THEIR KNOWLEDGE!!! Today the supervisor told me he finally cancelled my account and if I wanted further assistance I could call back when I calmed down, then hung up on me!
Business Response
Date: 12/16/2024
Dear *****,

Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience or confusion this may have caused. We understand the importance of clear and transparent communication.
When the agreement were signed, you were provided with a copy of the service agreement via email, along with a welcome letter outlining the terms. Both documents clearly detail the monthly fee and early termination fee. By initialing the agreement and signing the welcome letter, you acknowledged that you had read and agreed to these terms.
As the account was closed prior to the fulfillment of the agreement, the early termination fee was applied. We kindly ask that you contact us to arrange payment.
If you have any further questions or concerns, please do not hesitate to reach out to us at ************.

Thank you for your understanding.

Sincerely,
The Hawx Team
Initial Complaint
Date:12/04/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Service initiated in July 2024 based upon offer and acceptance of rat treatments using offered pheromone treatment. Initial treatment assumed performed in July with monthly interim charges. Second treatment in October was advised by the technician that the pheromone treatment doesnt exist. Called Hawx in November, customer service confirmed pheromone treatment and ordered a retreat the next day. Technician arrived confirmed no such treatment existed or was available. Called **** and they terminated the account charging a $199 termination fee. Based upon unauthorized termination fee for a fraudulent agreement, all charges except the initial treatment have been charged back through bank except initial service, awaiting permanent credit. Fight me and Ill *** for fraudulent business practices.
Business Response
Date: 12/05/2024
Dear *******,

Thank you for reaching out and sharing your concerns. We apologize for any confusion or frustration regarding our services.
To clarify, pheromone treatments for rodents are not a recognized pest control method, and we regret any miscommunication. We do offer rodent baiting treatments, which are part of your subscription.
As per the subscription terms, a cancellation fee applies. However, we are willing to waive this fee if you choose to reactivate your subscription. Please let us know how you would like to proceed, and we are happy to assist further.
We value your feedback and are committed to improving our communication moving forward.

Thanks,
The Hawx Team
Initial Complaint
Date:12/04/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Re: Hawx Pest Control Team I am writing to express my extreme dissatisfaction with the customer service I have received while attempting to cancel two accounts with your company. Over the past several days, I have encountered significant obstacles at every step of this process: 1. I experienced multiple issues with your online chat system, which provided no clear resolution. 2. When I called customer service, I was hung up on twice. 3. Finally, after being able to speak to someone, I was informed that they could not assist me and that I needed to call back yet again. I requested to leave a message for the person responsible for account cancellations, only to be told that such a message was not possible and that someone "might" get back to me. As a last attempt, I contacted your main office number, only to be told that only service managers at individual locations are authorized to cancel accounts. This level of disorganization and lack of accountability is both frustrating and unacceptable. This entire experience has been unnecessarily time-consuming, and your customer service team has failed to provide even a basic level of support. I demand an immediate resolution to this matter. Please escalate this issue to a manager or higher authority who can assist in canceling my accounts promptly. I hope this feedback will be taken seriously, as it reflects poorly on your companys commitment to customer service. Please confirm once my accounts are canceled and provide any necessary follow-up documentation.
Business Response
Date: 12/04/2024
Dear *********,

Thank you for bringing this matter to our attention. We apologize for any inconvenience this may have caused.

Please be advised that your account has been closed, and you will no longer receive services. If you have any further questions or concerns, please feel free to contact us at ************.

Thank you for your understanding.

Best regards,
The Hawx Team
Initial Complaint
Date:11/29/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In June, a salesman came to our door from ****. He had said our neighbors signed up with the service. We had already been discussing getting our house serviced for mosquitos, so we were interested. The salesman said we could do a trial and could cancel for free at any time. He reviewed the contract with us by clicking through an iPad and said to sign whatever they sent our way as it would stipulate the same thing. That way we could get services started. He said he would contact us about our first service and we would get charged every other month for the 1st year while we tried them out. A day later, we received a message that they were coming that day. That day didnt work but we were able to tell them we didnt want them to come. This happened another time and we rescheduled. They completed their first service on July 3 and did not spray for mosquitos (the sole reason for signing up). We contacted them regarding this and they said they would send them out again. As the months went on, we saw little (if any) improvement. We decided to cancel our service. We contacted them in September and they were dishonest about their practices and they said we will offer a credit to your account. We said we still wanted to cancel but didnt want to be charged and would be calling again. We called again and got the same person who told us that the issue was resolved with the credit. We said that we never said this. We asked about options of what we could do. He said continue service or be charged the $199. We said we did not want to continue the service, then he said the only other option was to be charged the $199. We explicitly said, in response, we do not want to cancel. We are not authorizing any charge right now as we wanted to figure out and discuss next steps. He said I am cancellingits done. And hung up. We tried calling again and got the run around. Disputed with our bank who approved it but we just got notification $199 was added to our **** account again.
Business Response
Date: 12/02/2024
Dear ******,

Thank you for bringing this matter to our attention. We apologize for any inconvenience or confusion this situation may have caused.

Upon reviewing your account, we noted that you initially signed up for our general pest control service, which included a one-time free mosquito treatment. Please be advised that the general pest control service does not cover mosquito treatment. The free mosquito service was provided on July 19th, and this was the service the sales representative referred to as a trial.

Regarding your dispute of the cancellation charge, we are currently unable to make any adjustments, as the dispute process is still ongoing. As of now, your account has been closed.

If you have any further questions or concerns, please do not hesitate to contact us at ************.

Sincerely,
The Hawx Team

Customer Answer
Date: 12/03/2024

Complaint: 22618040

I am rejecting this response because:
This was not what was told to us by the salesman. He clicked through the iPad and it auto generated a typeface with my name. That was my signature and he had said I could have free cancellation at any time
My account is closed because you closed it upon fraudulently charging me after I told them I did not want to close my account.
I would like my cancellation fee waived.

Sincerely,

****** *****
Business Response
Date: 12/04/2024
Dear ******,

We sincerely apologize for any inconvenience or confusion this may have caused.

Upon signing the service agreement, you were provided with a copy via email, and it is noted that the agreement has been reviewed. Additionally, a welcome letter was also sent to you via email. Both the service agreement and the welcome letter clearly outline the monthly fee as well as the early termination fee. By initialing the agreement and signing the welcome letter, you acknowledged that you had read and understood the terms outlined in both documents.

As your account was closed prior to the fulfillment of the agreement, the early termination fee has been applied. This charge is valid, and we must proceed with the dispute resolution process accordingly.

If you have any further questions or concerns, please do not hesitate to contact us at ************.

Best regards,
The Hawx Team

Customer Answer
Date: 12/05/2024

Complaint: 22618040

I am rejecting this response because:
I did not receive anything in my email to sign. I received an email with my signature on a contract. The signature was a computer-generated typeface that the salesman had produced when he clicked through the iPad outside of my home.
Furthermore, I never authorized closing my account. When I called, the customer service representative closed my account after I explicitly said do not close my account. They were rude, abrupt, and then hung up on me.
My account was seemingly reopened(?) upon disputing with my bank, as I was notified via email that a charge of $199 has appeared on the account again. I would like this $199 removed and waived indefinitely.
This business is currently getting sued by LA County for dishonest business practices, including ones which relate to my complaint. If I do not receive my request, I will be forced to file a complaint with Contra Costa County and the State of *******************************************

Sincerely,

****** *****
Business Response
Date: 12/09/2024
Dear ******,

We apologize for any confusion regarding your account. After you signed the iPad agreement, a copy was sent to the email address you provided. Please note that your account will continue to reflect a balance due while the charge is under dispute, and the final amount owed will be determined based on the outcome.

If you wish to reinstate your account to complete the agreement, we are happy to assist you. Should you need to make any changes or have further questions, please don't hesitate to contact us at ************. Currently, your account remains closed.

Thank you for your understanding.

Best regards,
The Hawx Team
Customer Answer
Date: 12/10/2024

Complaint: 22618040

I am rejecting this response because:

I did not sign anything and you did not obtain my signature in any way.
I will be contacting the County and State.

Sincerely,

****** *****

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