Business Profile

Pest Control Services

Hawx Services, LLC

Headquarters

Complaints

This profile includes complaints for Hawx Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

2,156 total complaints in the last 3 years.
326 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/23/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am being charged for several months of a service I did not receive. They are telling me I have to pay this balance even though 1. the account was cancelled, and 2. they kept the recurring charges going even after the first failed payment method. Also they are charging me a cancellation fee for something the salesman said I cancel at anytime.
Business Response
Date: 01/23/2025
Dear ****,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience or confusion this may have caused.
As per our records, you were provided with a copy of the service agreement via email upon signing. The agreement outlines the monthly fee as well as the early termination fee. Unfortunately, the monthly recurring charges were not paid, resulting in an outstanding balance on your account. As a result, we have had to close the account and apply the early termination fee in accordance with the terms of the agreement.
We can confirm that all charges on your account are valid. To resolve the outstanding balance, please contact us at ************. Our customer service representatives are available Monday through Friday, from 7:00 AM to 6:00 PM (MT).
Thank you for your understanding and prompt attention to this matter.
Sincerely,
The Hawx Team
Initial Complaint
Date:01/23/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I hired this company for pest control services for bed bugs but they sprayed around for other pests which I did not approve. They keep telling me I signed up for the additional services which is false as I am blind and could not have signed anything. In total I was charged $866, $266 more than what I was expecting. They are refusing to refund me and have now become unresponsive.
Business Response
Date: 01/23/2025
Dear ********,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience or confusion this may have caused.
Upon reviewing your account, we noted that you contacted our inside sales team in September 2024 to enroll in our general pest control and outdoor mosquito services. The bed bug service was not added until January 2025, and bed bugs were not discussed during your initial sign-up in September.
We are able to process the cancellation of your general pest and mosquito services; however, please be advised that an early termination fee will apply. If you wish to proceed with the cancellation, we kindly ask that you contact us at ************. Our customer service representatives are available Monday through Friday, from 7:00 AM to 6:00 PM (MT), and will be happy to assist you further.
Thank you for your understanding.
Sincerely,
The Hawx Team
Initial Complaint
Date:01/22/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I entered into a contract with Hawks Pest Control on May 7th, 2024. They were to provide quarterly pest control services inside & outside of my home. At the end of the welcome letter they state...."Remember our Pest-Free Service Warranty: if bugs come back, so do we! Just give us a call to request a Warranty Service between your regularly scheduled services."
The first service was done without a scheduled time. Tech showed up May14, did not come in the residence. We continued to have problems with bugs and spiders. I called to schedule the Warranty Service and it was set up for a July23rd appt. which they canceled on the 22nd. Another appt. was scheduled for July 26th and they cancelled again last minute. They never completed the warranty service after the 2 appts they cancelled.
On Sept. 5th they sent an email that a technician had serviced our home. We did not receive any message or warning they would be sending someone. No one was home when he came & they only serviced the outside of the home. I called for warranty service so we could get inside our home sprayed. We had been dealing with spiders all summer and paying them for a service they weren't doing adequately. The appt. was scheduled for Sept. 19th from 12-4, then they cancelled and rescheduled the day before to come between 8-12 on the 19th. Another cancelation and email rescheduling for Sept. 24th. At this point I had spent a considerable amount of time on hold with them, and rearranging my schedule to accommodate their cancelations. I sent an email on Sept. 19th and the 24th stating if they did not keep the appt. on the 24th that would end our contract. They canceled their appt. on Sept. 24th and auto-rescheduled me to Sept. 30th. At that point I cut off their access to my credit card. They tacked on $200 after I cancelled their services. They have spent a great deal of time trying to collect $200 they didn't earn. I do have the email records of all the cancellations.
Business Response
Date: 01/23/2025
Dear Monique,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience this may have caused and understand that your time is valuable. We greatly appreciate your feedback.
As part of our standard service, we focus on treating the exterior of the home to create a protective barrier that helps prevent pests from entering. Interior service is provided upon request. Our team has made several attempts to reschedule promptly, and we note that a warranty service, including interior treatment, was completed on September 26, 2024.
We have delivered the services as outlined in your agreement, and the outstanding balance on your account reflects the recurring monthly fee. Your account remains active, and any changes to your services will need to be made by contacting us directly, as specified in the terms of the agreement.
To resolve any remaining concerns, we encourage you to contact our customer service team at ###-###-####. We are committed to addressing any outstanding issues and ensuring your satisfaction.
Thank you for your patience and understanding.
Sincerely,
The Hawx Team
Business Response
Date: 02/04/2025
Dear Monique,
We sincerely apologize for any confusion this may have caused.
At the time of your inquiry in September, you did not accept the proposed solution of closing the account and adding the early termination fee. As a result, the account remained active until January 30th. The account has now been closed, and we have removed the monthly fees for October, November, and December. The remaining balance reflects the early termination fee.
To clarify, your last payment was made on September 9th. You may log in to your account or contact us to arrange payment for the early termination fee. Please feel free to reach us at ###-###-#### should you need further assistance.
Thank you for your understanding.
Best regards,
The Hawx Team
Customer Answer
Date: 02/05/2025

Complaint: 22826593

I am rejecting this response because:
There was no confusion when I closed the account in Sept. and no service done by Hawks after Sept. At that point my account was paid in full. Your lack of follow through in closing the account is on you. I have the email that was sent prior to the 5th cancelled appointment stating that if you cancelled again, I would no longer do business with you. On the day of the 5th cancelled appointment, I sent another email officially cancelling. The only fee on the account is the termination fee, which due to;
-Hawxs missing 5 consecutive appointments cancelling them last minute, resulting in me having to rearrange my schedule to be available to let someone in the residence each of those times
-Hawxs missing the first warranty service (part of the contract) completely due to your last minute cancellations
-Hawxs not crediting my account a with the promised credits of $100 and $10 per month
These are the reasons I closed the account and the reason I want cancellation fees dropped. Hawxs has shown no real accountability for their mess ups and Hawxs lack of follow through for their actions has cost me many hours of dealing with the fall out. Just excuses and verbal apologies. That is not good enough. I am requesting no fees and complete severance from Hawxs.

Sincerely,

Monique Mattingley
Initial Complaint
Date:01/20/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In november I called to have this company come out one time to check for mice in my attic and remove any present. I asked if this was possible without a contract and the assured me that this was just a one time agreement. They had me sign what i was told a permission to perform pest control services on my property. Later i found out that they signed me up for two contracts in reality. They never did anything for the mice and provided services that i did not request without my knowledge of what they were actually doing. When i called in to cancel everything they kept offering to give me more credits to not pay for one month and i said i specifically asked to not be entered into a contract and they forced me into one. I wanted out. They to this day state that i wanted to be in an agreement and that i requested extra services. All i want is to get out of this sham of an agreement without paying their $200/agreement cancellation fees.
Business Response
Date: 01/20/2025
Dear Juritzy,

Thank you for bringing this matter to our attention, and we apologize for any inconvenience. Upon reviewing your account, we see you have been working with one of our agents via ****** Reviews. They provided several attempts to work with you, and offered account credits. However, as you chose to refuse those options, your account was closed per your request and the early termination fees were applied per the terms of your signed agreements.

If you have any further questions or concerns, or to pay your bill, please feel free to reach out to our office at ************** Monday-Friday 8AM-5PM and we would be happy to assist you. You can also visit ********** to pay your balance.

Thank you,
Hawx Pest Control
Customer Answer
Date: 01/21/2025

Complaint: 22834504

I am rejecting this response because you guys were very dishonest. I asked several times to not be put in a contract and not only did you do that, you also did not even provided the service you charged me for and now you took the cancellation fee from my bank without my authorization. I was going to use another account to cancel that fee but another dishonest thing happened. Your company is so unserious and I will never recommend your business to anybody. I will do the very opposite and let them know to be careful because you all are the worst. I dont need your credits, all I needed was for you all to honor your word which of course its too much to ask.
Keep my money for a service I requested and was never provided. All I want is to people to be aware the big scam you all are.

Sincerely,

Juritzy Simiskey
Initial Complaint
Date:01/17/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They last serviced my house on July 30, 2024. I last paid in August. They contend I still owed money. I didn't. Because of their contention that I still owed money, they stopped providing services, but continued to add charges every month. They,are now billing me for $172.33 for services they do not even claim they have performed.
Business Response
Date: 01/17/2025
Dear ******,

Thank you for reaching out to us. After reviewing your account details, we see that you signed up for our General Pest Control service. This consisted of bi-monthly service with payment broken out into monthly payments. You were serviced on April 19, 2024 and then again on July 30, 2024. You were given an account credit on July 26, 2024 that covered your past due balance from June and July 2024 and then scheduled for the service on July 30, 2024. Your next payment was due on August 15, 2024 but not made until September 6, 2024. Your next payment was due on September 15, 2024 and not made. As we cannot service accounts with a balance, we were unable to schedule your service for September at that time. Your account was closed on January 17, 2025 per your request with a remaining balance. The balance is valid per the terms of your agreement. However, we would be willing to remove the late fees from the balance, if you paid the remaining amount. To discuss your account further, or to make a payment, please call the office at ************** Monday-Friday 8AM-5PM.

Thank you,
Hawx Pest Control
Initial Complaint
Date:01/13/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They are harassing me by phone and sending court and credit warnings by mail. They called me, after referral from *******, which I use all the time, for local help. They demanded a credit card number before quoting a price for their service. Told them no and hung up. That was 2 yrs ago! I get 4-6 calls a day and constant court warnings! Never did ANY business with them. They have stalked me to the point my home phone, children's and husband's phone and even my address which was never given.
Business Response
Date: 01/14/2025
Dear ******,
We sincerely apologize for any inconvenience this may have caused. Our records indicate that your account shows a zero balance and has been closed since ****** 2023.
Should you have any further questions or concerns, please do not hesitate to contact us at ************.
Thank you,
The Hawx Team
Initial Complaint
Date:01/11/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Complaints Department,I am writing to file a complaint against Hawx Pest Control Services. My contract with them started in June 2023 to treat my entire home, backyard, including the attached garage. The contract is for 1 calendar year. Every single appointment Ive had with them after the initial visit, theyve show up late, only treated the front of the home and the first floor. They have not treated the garage, laundry room, the second floor, or outside. I have called and emailed them to discuss my concerns many times. They are apologetic and promise to do better. Unfortunately, they continue to show up late and not treat my the rest of the areas as previously mentioned. They are now being very rude and tell me to cancel the contract and still want to charge me the ****** cancellation fees per the contract even though they have not complied with the agreed upon services within the contract. I dont want them at my home anymore and feel that I do not have any other recourse other than make an official complaint here.I have asked them to terminate my contract and wave the ****** cancellation fee. They arrogantly tell me that I either continue missing work to let them in the house or pay the fee. Is there any recourses other than this complaint available to me? Please advise, thanks.Regards,**** *********
Business Response
Date: 01/13/2025
Dear ****,

Thank you for bringing this matter to our attention. We apologize for any inconvenience or confusion this may have caused.
The products we use are designed to create a protective barrier around your home to prevent pests from entering. There is no need for you to be present during the exterior treatment. Additionally, we perform spot treatments inside the home only if there is a specific pest issue and is requested.
We understand your concerns regarding the scheduled service windows. Our service professionals strive to complete all appointments within the designated timeframes; however, unforeseen circumstances may occasionally cause delays. We regret any inconvenience this may have caused.
Please note that if the service is canceled before the agreement is fulfilled, an early termination fee may apply. If you wish to make any changes to your account, feel free to contact us at ************. Our customer service representatives are available Monday through Friday from 7:00 AM to 6:00 PM (MT).

Thank you for your understanding.

Best regards,
The Hawx Team
Customer Answer
Date: 01/13/2025

Complaint: 22799145

I am rejecting this response because:

Sincerely,

**** *********
Initial Complaint
Date:01/10/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They are still claiming I owe them money and I refuse to pay this money for services I have not received. I have contacted them to cancel my service as they have asked. I am not going to pay the $372.80 they say I need to pay to "Buy out my contract".My contract was renewed with out my consent. I want the harassing text messages, emails and phone calls to stop!
Business Response
Date: 01/13/2025
Dear *****,
We apologize for any inconvenience or confusion this may have caused.
Your account was closed on December 19th. Please note that once the agreement period concludes, the account transitions to a month-to-month basis and remains active until we are notified of any changes. The outstanding balance reflects the recurring monthly charges from September through December, along with any applicable late fees.
To settle the balance, please contact us at your earliest convenience. Our customer service representatives are available Monday through Friday, from 7:00 AM to 6:00 PM (MT) at ************.
Thank you for your attention to this matter.
Best regards,
The Hawx Team
Customer Answer
Date: 01/13/2025

Complaint: 22795610

I am rejecting this response because: No services were received from September to December and I refuse to pay for services not received. When I spoke with a very rude customer service agent at ****, she advised the money due was for "buying out" my contract. This is unacceptable. I was previously being billed for service not received due to an error on Hawx end although they claim I requested the change. This is not true. I requested additional service and this lead to my mosquito care package for my lawn to be changed from monthly to every 3 months. I was to receive the lawn treatment monthly and the rodent treatment every 3 months. **** will need to write off the $372 they claim I owe. I refuse to pay them any more money.

Sincerely,

***** ******
Business Response
Date: 01/14/2025
Dear *****,
We sincerely apologize for any inconvenience or confusion this may have caused. Please note that we are unable to provide services on accounts with an outstanding balance. According to our records, your last payment was made on September 9th, and the balance due is the result of the account remaining active from September through December, accruing monthly recurring charges.
To resolve this matter, we kindly ask that you contact us to make arrangements for payment. Our customer service team is available Monday through Friday, from 7:00 AM to 6:00 PM (MT). You can reach us at ************.
Thank you for your prompt attention to this matter.
Best regards,
The Hawx Team
Customer Answer
Date: 01/19/2025

Complaint: 22795610

I am rejecting this response because again, I am not paying this company a dime more of my money to buy out the contract that has been renewed without my permission twice and I have been billed for services not received on several occasions, thus prompting me to remove my credit card from the now cancelled account. I refuse to buy out this contract and I refuse to have any more interaction with this company. I am going to go to Consumer Protection and file a claim and I am going to turn this company into the Wisconsin Attorney General.

Sincerely,

***** ******
Business Response
Date: 01/21/2025
Dear *****,
We sincerely apologize for any inconvenience or confusion this situation may have caused. Following your complaint in July, a refund and credits were applied to your account. Your account remained active until we received your cancellation request on December 19, 2024. At that time, there was an outstanding balance on your account.
We are more than willing to work with you regarding the balance. We kindly ask that you contact us directly to discuss the matter. You can reach our customer service team at ************. Our representatives are available Monday through Friday, from 7:00 AM to 6:00 PM (MT).
Thank you for your understanding.
Best regards,
The Hawx Team
Initial Complaint
Date:01/10/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Please referenced complaint #******** I thought we had the issue resolved (see previous complaint), But I started receiving emails asking for payment information from ****. The company is still requiring a cancellation fee. This is another form of deception in my opinion. The issue seems to be with the way they bill, they their services separately. I would like it all cancelled...as I cannot trust the service (see previous complaint).Please help resolve.
Business Response
Date: 01/13/2025
Dear ******,
We sincerely apologize for any inconvenience or confusion this may have caused.
As per our records, you enrolled in both the General Pest Control service and the ************************* In good faith, we discontinued the ************************ on November 8th without applying the early termination fee, while maintaining your General Pest Control service.
If you no longer wish to continue the General Pest Control service, please be advised that the early termination fee will apply, as the service is still within its agreement period. A copy of the service agreement, along with the welcome letter, was previously sent to you via email. Both documents clearly outline the monthly fee and the early termination fee.
If you would like to make any changes to your account, please contact us at ************. Our customer service representatives are available Monday through Friday, from 7:00 AM to 6:00 PM (MT).
Thank you for your understanding.
Best regards,
The Hawx Team
Initial Complaint
Date:01/07/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On or on about Dec 8th a salesman named Kaden for Hawx Pest Control came to my residence soliciting me to purchase services. Afterlong discussion we came to a conclusion that I could save approximately $40 for the same services offered by my current provider for the same exact services. These services include general pest and termite control (in ground puck system with slab warranty).

Kaden insistence that we would be paying $119 for general pest plus Hawx picking up and continuing the termite control. I was particularly concerned about the termite control as it comes with a warranty for my home so I saw it as necessary to be continued by Hawx. Kaden assured me it was the case that this would be picked up. Additionally, Kaden insisted that Hawx uses a nationwide system to contact my previous pest control company to cancel service so I would not have to lift a finger. This did not occur and Hawx customer service was not aware of this.

Hawx never sent me a contract of services. Kaden promised me that I was signing the day of for termite service and warranty. I entered this contract in good faith, detrimentally relying on Hawx to pick up my termite system and warranty and to contact my previous servicer to cancel and change over the termite warranty into Hawx control.

These did not occur. A tech came out on December 9th and provided general pest control. I was not home to talk to him. January 7 a tech came out again to do the same. Name was Emmanuel. Emmanuel said Hawx did not have in my contract termite system coverage or the warranty. Emmanuel informed me it was at least $800 to pick up. This was also the first time anyone from Hawx explained the $75 charge on Dec 9th which I assumed was the $119 prorated for the 9 days passed. Now as of today I was paying two pest control companies.

I called Hawx customer service to cancel who offered me over $200 in credits to cancel my original servicer which I denied and instead charged me $199 to cancel.
Business Response
Date: 01/08/2025
Dear ****,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience or confusion this may have caused. We understand the importance of clear and effective communication.
Upon signing the agreement, a copy of the service agreement was sent to you via email. However, it appears that the agreement was sent to an incorrect email address, which may explain why it was not reviewed. We have processed a refund for the early termination fee, and please note that it may take five to seven business days for the refund to be reflected in your account.
Your account has been closed, and no further services will be provided. Should you have any additional questions or concerns, please feel free to contact us at ###-###-####.
Thank you for your understanding.
Sincerely,
The Hawx Team

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