Business Profile

Pest Control Services

Hawx Services, LLC

Complaints

This profile includes complaints for Hawx Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

2,158 total complaints in the last 3 years.
326 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/01/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company has failed to provide the services contracted for and also refuses to cancel my contract without penalty. I have spent months trying to resolve and get the services I am paying for. Their technicians put information into the account which is not accurate. They claim service was provided yet none was. They claim we rescheduled services yet we did not. They continually fail to notify us when they are coming and often fail to show up at all.I have called on several occasions and request a manager to call back, but never get a call back. They seem to think they can charge me to cancel the contract even though they have failed to provide the service contracted for.
Business Response
Date: 11/04/2024
Dear *********,

Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience this may have caused. Our team is committed to optimizing routes to best accommodate our service professionals, and we regret any rescheduling of appointments that may have affected you.

As a token of our apology, we have credited your account and have scheduled your appointment for November 14. If you would like to make any changes to your account, please feel free to contact us at ************. Our customer service representatives are available Monday through Friday from 7:00 AM to 6:00 PM (MT).

Thank you for your understanding.

Best regards,
The Hawx Team
Initial Complaint
Date:10/31/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A door to door salesman for **** came to me and told me they would provide quarterly pest control with as-needed spot treatments that I could set up using their app. I needed a pest control service that was reliable & the employee told me that they are, & that they communicate with their customers via the app & texts for appointments. So I decided to give them a try. However, unlike I was told, this pest control company came out the first time, and then after I scheduled a spot treatment about a month later via the app, they were a no-call no-show. I waited during the 2hr window for them to arrive and they never notified me via text/call/app that they were not coming for any reason. Instead, the next day I got an alert that they couldnt make it out the night before & was automatically rescheduled for 2 weeks out. Again, I waited & they were a no-call no-show. They charged me again for their monthly payment & at this point had failed to come out twice per their contract stating they WILL provide spot treatments in between quarterly treatments. They failed to render services I am paying for that are stated will be provided in the contract. When I complained & tried to cancel I was given attitude & told to pay the $199 cancelation fee. In addition, the contract was magically deleted from my account so I couldnt access it. Luckily I had already printed it. Weeks go by & I continue to get calls daily from **** to pay the fee. I spoke with billing today and she told me that no one was going to help me remove the cancellation fee. So I asked her if their company relies on charging customers for a service, & when they dont provide that service, the customers are to pay a $200 fee to go away. She said in exact words with attitude & pride ESSENTIALLY YES. Luckily, this confirmation was caught on their recorded line. **** is committing a scam, deleting contractual documents, and forcing customers to continue to pay for ******************** they KNOWINGLY CANT AND WONT provide.
Business Response
Date: 11/01/2024
Dear *****,

We sincerely apologize for any inconvenience this may have caused you. Our service professionals strive to complete their tasks as efficiently as possible; however, some jobs may require more time than anticipated, which can affect the ability to attend all scheduled appointments.

To address this, we can remove the fee and apply a credit to your account if you choose to reinstate your service. Currently, your account is closed, and the fee remains valid. If you would like to make any changes to your account, please dont hesitate to contact us at ************. Our customer service representatives are available Monday through Friday from 7:00 AM to 6:00 PM (MT).

Thank you for your understanding.

Best regards,
The Hawx Team
Initial Complaint
Date:10/28/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was offered a promotion with hawx pest control that would allow me to pay $1 to restart service. When I signed up the agent ****** said he would not charge my card until the service was completed. He never made me aware that I had an alleged balance of $418. He ran my card for that amount. The next day when I saw the money was gone, I called and was told there was nobody by that name. I requested a refund and was offered a $200 credit. The balance is from me canceling my previous service after learning theyd been treating my neighbors yard instead of mine for a few months.
Business Response
Date: 10/29/2024
Dear ********,

Thank you for bringing this to our attention. We sincerely apologize for any inconvenience or confusion this may have caused.

Our records indicate that the $418 balance is due to a previous account cancellation. To assist, we are offering a $434 credit to your account putting the payment you made to apply to future services. This will allow you to restart services at the promotional rate of $1. Please note, this credit is contingent upon continuing with our services. Without service continuation, the balance remains valid.

As of now, your account is active. If you would like to make any changes to your account, please call us at ************. Our customer service representatives are available Monday through Friday, from 7:00 AM to 6:00 PM (MT).

Thank you,
The Hawx Team
Initial Complaint
Date:10/28/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing a complaint against Hawx Pest Control due to a series of unethical business practices and unauthorized charges related to services provided to my elderly mother. I believe their actions constitute deceptive practices and warrant further investigation.A Hawx representative visited my mothers home to conduct an inspection and diagnosed a mouse infestation in the attic. They recommended a service costing $5,000 to replace attic insulation but did not address potential entry points of rodents.I consulted a contractor and a separate pest control company, both of whom found no evidence of an active infestation anywhere in the house. They described replacing insulation as unnecessary, suggesting its an excessive and unjustified expense. This leads to believe Hawx attempted to exploit my elderly mother, misleading her to a costly and unwarranted ********** mother was distressed by Hawxs diagnosis, which negatively affected her health, causing elevated blood pressure. Upon hearing about this, I immediately contacted Hawx to cancel the proposed service. I was then informed that the contract had been extended for 24 months without my authorization. I had only authorized my mother to schedule appointments, not to modify the contract or make binding agreements. **** representatives admitted that my mother was persuaded to sign an agreement that renewed the contract, which was done deceptively.When I called to cancel the service last week, I was promised a callback the next day, which never occurred. Instead, I was charged $49, and when I contacted Hawx again to confirm the cancellation, I was charged an additional $199. I did not authorize these charges, and I intend to dispute them. I am requesting a full refund of both amounts.I am deeply concerned that Hawx Pest Control appears to be engaging in deceptive practices targeting vulnerable, elderly individuals.Resolution Requested:I am seeking an immediate refund of the $49 and $199 charges.
Business Response
Date: 10/29/2024
Dear ******,

Thank you for bringing this matter to our attention. We apologize for any inconvenience or confusion this may have caused. The addendum was signed in February to extend the same covering that you have been receiving since 2021. Due to the addendum being signed we had to add the early termination fee. We can refund the fee if you would like to reactivate your account to fulfill the agreement. To make any changes to your account please give us a call at ************. Our customer service representatives are available Monday through Friday, from 7:00 AM to 6:00 PM (MT).

Thank you,
The Hawx Team
Customer Answer
Date: 10/29/2024

Complaint: 22481319

I am rejecting this response because: I did not authorize or sign this agreement. I did not give you permission to extend the service agreement and did not give my mom authority to do this on my behalf. I also did not give you permission to change the email associated with the account limiting my ability to see and monitor the services you provided at my moms residence.
My elderly mom was not aware you had extended an agreement and would not have agreed to this as I value the flexibility of cancelling services if they are not up to my standards. You deceived my mom into something that is under my name and is being paid by my credit card. Only I can approve a contract I setup and was getting billed for. Additionally, I called to cancel last week yet you billed me for this month and did not call me back to confirm ending the services.
This is a poor business practice, unethical and you should be ashamed that you sought to take advantage of a 70 y/o woman.

Sincerely,

****** *****
Business Response
Date: 10/29/2024
Dear ******,

We appreciate your understanding and patience as we work towards resolving this matter. We understand your concerns regarding the recent service agreement.

Our records indicate that the agreement was signed by your mother, who is listed as an authorized user on your account, allowing her to manage certain account-related decisions, including service agreements. We consider agreements signed by authorized users to be valid based on account permissions.
Regarding your recent cancellation request, The account is closed and the fees applied are valid.

If you would like to make any changes to your account please give us a call at ************. Our customer service representatives are available Monday through Friday, from 7:00 AM to 6:00 PM (MT).

Thank you,
The Hawx Team

Customer Answer
Date: 10/30/2024

Complaint: 22481319

I am rejecting this response because:
I called to cancel prior to when the next billing date. They charged me the monthly fee anyway. They never called me back to cancel services without the fee as I originally requested.
my mom asked for a pest inspection and to put out traps, not to sign an extended agreement. Additionally, I did not give her that authority. She is 70 and you likely conned her into thinking she had to sign this for the services and did not make it clear she was extending it. Also, I am the only person that can authorize my card to be charged and this to be extended. I do not authorize these charges which at this point is fraud.
Sincerely,

****** *****
Business Response
Date: 10/31/2024
Dear ******,

Thank you for your patience. We apologize for any inconvenience you may be experiencing. Your account is currently under review as part of an investigation.

Please note that we cannot resolve this matter through this platform, as it requires communication with the platform where you submitted your complaint. This will be our final response regarding this issue.

Thank you for your understanding.

Best regards,
The Hawx Team
Initial Complaint
Date:10/25/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
8/26/2024 someone knock on the door, to a new home which i wasnt even living in at the time. I was explained by the representative Brayden ( ph#************) the issue with bugs in *******, I was told he was the manager and they were servicing the neighbor in the street, offered me the service for $135 and the say it will be this price for a few months and less in winter months only $69.99. I declined and said i will not be able to get into a contract, i just got to ******* and had to wait for moving truck and i was leaving back to ** right away. He understood and offered me a one time service for that day for $49.99 told me to reach out in 4 weeks and he will come back and discuss future business so i can hire company for service. I said ok to one day fumigation service outside only. no contract. I paid cash, he held the cash and said the company policy doesnt allow cash. I tried to pay with check and he said they only accept credit card. I handed over the credit card, and he proceeded to input into his tablet or device, asked for my cell number and email to send received and asked to sign and the bottom. To me that was a one time service, and i was later on when i moved look at different options, a month later someone show up at the door and told me, its a hawx staff and that i am under contract. I called the company, explained the situation, and requested a manager, the person said too bad, she was the manager, that was corporate office and that i should look before i sing. Not only that i had a contract, but that i had 2 contracts. Nobody has been in my house doing any pest services, but my credit keeps getting bill different odds amount at different times. I requested a cancellation and termination of whatever contracts and it has not been done. I left voice messages, sent text and nothing. I considered this a scam, and improper contract , I was scam and i never authorized recurrent payments, I did not signed a contract.
Business Response
Date: 10/28/2024
Dear ******,

Thank you for bringing this matter to our attention. We apologize for any inconvenience or confusion this may have caused. Upon signing the agreements we sent a copy to the email provided. It looks like the agreements were sent to a misspelled email address. We have removed the early termination fees due to not receiving the agreements. We just require you to call in and pay for the first service you had agreed too. Please give us a call at ************. Our customer service representatives are available Monday through Friday, from 7:00 AM to 6:00 PM (MT).

Thank you,
The Hawx Team
Customer Answer
Date: 10/28/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *******
Initial Complaint
Date:10/25/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We signed up for a **** contract for pest control and they did NOT fulfill the service. We had to repeatedly call them to come out, their workers wouldnt even show up half the time. When they did finally show up, they didnt do anything. We asked them to get rid of 2 spider webs and 4 anthills and they never did. Ever. Upon trying to cancel they are forcing us into a termination fee, despite the fact they never fulfilled their end of the contract. They never provided services and have been taking $40 a month from me and now $200 just to get them to stop charging. I want my money back
Business Response
Date: 10/28/2024
Dear *******,

Thank you for bringing this matter to our attention. We apologize for any inconvenience or confusion this may have caused. We have had to reschedule one appointment due to the stop not working for the service professional route that day. However you were rescheduled and serviced. Your next service was scheduled for October 31st to take care of the spiders and ant hills. That appointment was canceled due to the closure of your account. Since the agreement was not fulfilled we had to charge the early termination fee. All charges are valid. Your account is closed and you will no longer receive services. If you have any other questions or concerns please give us a call ************.

Thanks,
The Hawx Team
Customer Answer
Date: 10/28/2024

Complaint: 22474120

I am rejecting this response because:

its not just the most recent appointment thats the issue. Its EVERY appointment weve had. Weve had **** service for 6 months and havent seen any results of their treatment. Of course we cancelled early, theres no point in us paying for something weve havent received!!
you should be ashamed to call yourself a business. Refund the cancellation fee or Ill be contacting a lawyer and taking you to small claims court. We have ring camera footage of your employees either not doing anything around the yard or straight up not showing up on appointment days. Your move.

Sincerely,

******* ****
Business Response
Date: 10/30/2024
Dear *******,

Thank you for your understanding regarding the recent inconvenience. We want to assure you that we offer warranty services for any pest-related issues that may arise. However, please note that the early termination fee will apply if the agreement is not fulfilled, as this charge is valid under our policy.

To process your payment, please call us at **************. Our office hours are Monday through Friday from 7:00 AM to 6:00 PM (MT).

Thank you for your attention to this matter.

Sincerely,
Hawx Pest Control
Initial Complaint
Date:10/23/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I called to cancel my hawx service because I wa lied to by the representative that came to my door unsolicited to try and sell me the service. In August of this year the gentleman came to my door after having told me that he just sold the pest control service to my neighbor ******. In fact he said that he charges her about $120 but for me since I would be a new customer would give me the service for $50 that day and asked me not to tell ******. I didnt tell ***** that I was getting a better deal because why would I if the company was giving me a deal or so I thought. The next month I get a charge of $169 and today I call to cancel and I am informed that I am under contract. I wasnt given a contract to sign and I was under the pretense that the service was month to month and that I could cancel whenever. I am requesting a copy of the alleged contract I signed because I was not informed of this. I wouldnt have agreed to a discounted service or a service at all if I was informed there was a physical or verbal contract. This is scummy and low and Reddit forums, yelp have documented these behaviors and sales practices from this scummy company. By the way the service is bad, we still have pests!!!I almost forgot they offered me a $100 credit thinking that would keep my mouth shut I am not satisfied with the resolution, I want out of my alleged contract because I did not agree to one
Business Response
Date: 10/24/2024
Dear Nikkoal,

Thank you for bringing this matter to our attention. We apologize for any inconvenience or confusion this may have caused. We understand the importance of clear communication. Upon signing the agreements, you had received a copy of the service agreement in an email and also received an emailed welcome letter. In the agreement and the welcome letter it explains the monthly fee and the early termination fee, and by initializing the agreement and signing the welcome letter you are acknowledging that you have read and agree with the terms of the agreements. Your account is still active. If you would like to make any changes to your account please give us a call at ************. Our customer service representatives are available Monday through Friday, from 7:00 AM to 6:00 PM (MT).

Thank you,
The Hawx Team
Initial Complaint
Date:10/22/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Our transaction began May 2nd 2024, when the man knocked on the door. He said $67 per service per month. It was not! It was 3 months of payments of $67 and 1 service. That was a lie!! No one would pay $200 for a 1 time service, I know I would not! They were in a hurry to charge my credit card $67 for a service that was never here. Then when I called regarding no call- no show, they said car broke down and rescheduled us. Again no call no show, so I called and inquired about it. They said because I did not pay the next $67, no one is coming out....so they lied about the car breaking down. They were in a hurry to cancel contract was $199, for early termination they said. The Pay out wat $167...WHY? They stole my money and I want it back!
Business Response
Date: 10/23/2024
Dear *******,

Thank you for bringing this matter to our attention. We apologize for any inconvenience or confusion this may have caused. We service quarterly and break up the quarterly payment to a monthly payment instead of having a larger quarterly payment. We do offer warranty services anytime in between the scheduled quarterly service if a pest issue arises. All charges are valid. We would be able to refund the early termination fee if you want to reinstate your service and fulfill the agreement. If you would like to make any changes to your account please give us a call at ************. Our customer service representatives are available Monday through Friday, from 7:00 AM to 6:00 PM (MT).

Thank you,
The Hawx Team

Customer Answer
Date: 10/23/2024

Complaint: 22459811

I am rejecting this response because: According to your records by your management, a service was scheduled and the technician's car broke down. I had to find that out when I called, so on your part its a no show no call, as we call it in my reality. When I called, you rescheduled the appointment!! So the payment for that service was paid, you just wanted more and froze the account after auto bill was cancelled. When I called the third time, you charged me $168.99. WHY? The cancellation was only 199$ as you state above to BBB. Because you lie and cheated, i want my cancellation and the 67$ back. Have you seen your reviews on social media? You should not be able to do business any where in **. Your business practices are not ethical, there for your answer is NOT acceptable. At least you can honor the last payment of 67 and service the grass for one last time.

Sincerely,

Stelian Georgian
Business Response
Date: 10/24/2024
Dear *******,

We do apologize for any inconvenience this may have caused you. We have provided two full services. We provide quarterly services. And warranty services are included any time a pest issue arises at no extra cost. We charge monthly instead of a larger quarterly payment. All charges are valid. If you have any other questions or concerns please give us a call ************.

Thanks,
The Hawx Team

Customer Answer
Date: 10/25/2024

Complaint: 22459811

I am rejecting this response because: Hawks!!! I looked at my records and you took out $67. YOU then cancelled my contract and took out $268.99. YOU did NOT service my lawn!!! I wish I had time to sue you, for a dollar I would sue you liar! You took my money, and you gave nothing! Your apology is far from having any value to me, you liar. In total, about $320.....keep it! Nothing in your personal or business life will be flourishing from this moment on, until you pay your dues back and held accountable for your behavior. You have no value because you choose to be a liar and a thief. It seems you need it more than I do. God bless you Hawks. I hope what you do to people, come back to you one thousand folds!!! Hawks lied and stole my money, the bugs in my yard can prove it.
BBB, thank you for the platform that you created for these types of scenarios. Keep up the great job BBB. Thank you for your time BBB :)

Sincerely,

Stelian Georgian
Business Response
Date: 10/28/2024
Dear *******,

We do apologize for the confusion. The general pest service we provide is a quarterly service, with warranty services anytime a pest issue arises. The general pest is set up as a monthly payment instead of a larger quarterly payment. You had told the account manager you no longer wanted the service. As stated in the agreement you would be charge the early termination fee if the agreement was not fulfilled. All charges are valid and your account is closed. This will be our final response.

Thanks,
The Hawx Team
Initial Complaint
Date:10/21/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In May of 2023 we purchased a plan for HAWX Pest Control we paid in full, My wife called multiple times about servicing not being done when it was done they couldnt or would refuse to spray in the house when she asked, When they called her phone number for the payment she asked to not renew service they said okay your good to go. In June they called again for a payment same thing happened. This cycle happened 2-3 more times they only called her number they never called me specifically. Today she called again to figure out why we keep receiving bills, they refused to help her because she was not the account holder just secondary on the account, she merged me to the call she was on and I was able to close it again. ***** stated on the phone that we are still left with a $200 bill from May-Oct that we did not receive any services at ALL during this time period. I understand that if the Account Holder needs to cancel it, why do they only call my secondary account holder for payments etc. and when she requested the cancellation x4 they never told her she couldnt do it they always told her it was good to go, or she would have done what she did today and called me on 3 way to take care of it. Not only was my service a waist of money because I never got what I paid for but the cancellation process has been absolutely horrible. We only got the service because my wife was sick fighting cancer going through chemo every 2 weeks and between that and is working we did not have time to spray and take care of our home like we usually have done. I am absolutely disappointed in this company.
Business Response
Date: 10/21/2024
Dear ********,

Thank you for bringing this matter to our attention. We apologize for any inconvenience or confusion this may have caused. We have record of someone calling in on July 10 stating they would call back to pay the balance and to cancel. We have not heard back until today October 21st. During that time the account remained active and the the monthly balance kept building up to larger outstanding balance.
Once the agreement is fulfilled then it continues on month to month. We have not provided service due to having an outstanding balance. Your account is closed please call in to pay the outstanding balance. You can reach us at **************. Our office is open Monday through Friday from 7:00 AM to 6:00 PM (MT).

Thank you,
Hawx Pest Control
Initial Complaint
Date:10/21/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Contract began May of 2024 is supposed to go a year to May 2025 ***** per month.The first few months were fine, I was having them spray inside & outside the house, the worker I am speaking of was the only one who did inside treatment of the house, as I was taking him the places I needed sprayed on the lower level of house, I heard the record sound go off twice from his cell phone in his front pocket, the more I thought about that it creeped me out, I've not felt safe having anyone come inside to spray since that time, we have had to go out of pocket and do the inside of the house myself, then September came, I've had some domestic violence cyberstalking stalking issues and had to have the credit union card I usually pay with shut off, I was late making one payment they refused to come and spray for the infestation of box elder bugs we had until that payment was made, I made a double payment asked for them to come via text they came the 8th of October I asked for follow up treatment the next week I finally contacted them October 21st because no one ever came for the follow up, I reported the employee recording our conversation at that time, I didn't mention any names I am not looking to get anyone fired, I just don't think its fair that I can't comfortably use their full services because of what this employee did, I've had to buy bug poisoning out of pocket ontop of paying them because they refused to come on a late payment, then when they got a double payment I couldnt get them to follow up spray, now it will be ****** to get out of the contract, this all seems rather lopsided in their favor getting money to do nothing other than make a customer uncomfortable & not do what was requested. I want out of the contract with no further moneys spent that's the least they can do. the very least.
Business Response
Date: 10/21/2024
Dear *******,

Thank you for bringing this matter to our attention. We apologize for any inconvenience or confusion this may have caused. Our service professionals do not record conversations with customers. You can call in and request a different service professional. After a service or a warranty service we let the customer know to wait 10 to 14 days before requesting another service. If there is a balance on the account we can not schedule any appointments. We can close your account but we will need to add the early termination fee. . If you would like to proceed with the cancellation please give us a call ************.

Thanks,
The Hawx Team

Customer Answer
Date: 10/22/2024

Complaint: 22449836

I am rejecting this response because:
I have had to go out of pocket to buy poisons and handle things myself, I don't appreciate being called a liar, you can see after that service call I NEVER allowed another service person into my home again, I can't comfortably and safely expect to get the services paid for I shouldn't be put in a position where I have to pay your company for services not completed, when you first came to may I was told you would come every day if needed so I guess you'll say anything in the beginning to get the contract. and in fact you have come more than once in a month before.
I have told them not to come anymore and I shouldn't have to pay beyond that.
when I text him he said he would send someone out the next week because the box elder bug infestation was so bad, that was the beginning of October, I contacted them again the 21st because no one had come again yet,
Sincerely,

******* ********
Customer Answer
Date: 10/23/2024

Complaint: 22449836

I am rejecting this response because:
Please add-
Add to response dated 10/22/2024-
In what world do you get 500 dollars of a 600-dollar contract for doing 5 months of a years worth of service????
one of the 6months we should have received service & we didnt get any service over one late payment that was explained because of a Domestic violence issue beyond my control, I hope you enjoy the Moneys you have received praying on a Single mother and 2 time cancer survivor that has endured over 30 surgeries and is by some miracle still here to raise my last child.

Sincerely,

******* ********
Business Response
Date: 10/24/2024
Dear *******,

We do apologize for the inconvenience. We create a barrier around the outside of the house to prevent the pest from entering we do service the interior when requested. To schedule a appointment we ask that you call into the office or schedule online at ********************************; If you would like to cancel your account we would need to add the early termination fee. If you would like to make any changes to your account please give us a call at ************. Our customer service representatives are available Monday through Friday, from 7:00 AM to 6:00 PM (MT).

Thank you,
The Hawx Team

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