Complaints

This profile includes complaints for Hawx Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Hawx Services, LLC

  251 20th St Ste 200 Ogden, UT 84401-0451

  
• 

  Hawx Pest Control

  11663 Lebanon Road Sharonville, OH 45241

  
• 

  Hawx Services, LLC

  4025 Pleasantdale Rd Ste 320 Atlanta, GA 30340

  
• 

  Hawx Pest Control

  3695 N 126th St Ste H Brookfield, WI 53005

  
• 

  Hawx Services, LLC

  4740 Northgate Blvd Ste 160 Sacramento, CA 95834

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Door to door sales person came, selling Hawx pest control services. He told us they would come monthly and spray the yard for any pests, ants, etc. We were told we could cancel at any time. initially paid 59 and then they billed 44 every month. no one showed up for three months after initial contact and then got a text message that someone will come for service, Took a day off and no one showed up whole day. It got rescheduled automatically for Monday and then again No one showed up. No calls No text. Wanted to ****** and get refund. Then started getting calls from **** when I called the credit card company to stop payments. Its a Scam on a large scale. They also have lawsuits in other states.

  

  Business Response

  Date: 10/21/2024

  Dear Sumit,
  
  Thank you for bringing this matter to our attention. We apologize for any inconvenience or confusion this may have caused. We service quarterly and bill monthly, instead of a larger quarterly payment. We do offer warranty services any time in between services if a pest issue arises. It is not necessary to be home during the service. Our products create a barrier around the outside of your home to prevent pests from entering. We do apologize for the scheduling conflicts we do rearrange the routes to best work with the service professionals in the area to best optimize the routes. You are scheduled for October 23.  If you would like to make any changes to your account please give us a call at ************. Our customer service representatives are available Monday through Friday, from 7:00 AM to 6:00 PM (MT).
  
  Thank you,
  The Hawx Team

• Initial Complaint

  Date:10/18/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  August ***************************************************************************************************************************************** my home. The technicians had my account cancelled and now I am being charged a cancellation fee for a contract I never cancelled. Multiple calls and a manager refuses to contact me unless I reactivate my account. I don't want to reactivate until I make sure the issues will have an attempt at being resolved. I should not have to pay a cancellation since I was not the one who cancelled, Hawx chose to cancel with out contacting me.

  

  Business Response

  Date: 10/21/2024

  Dear *****,
  
  We do apologize for any inconvenience this may have caused you. We have had five service professionals out to service your property and you have refused the service. After so many attempts we were told by the service professional that you no longer wanted the service. We will have an account manager reach out to you.   If you have any other questions or concerns please give us a call ************.
  
  Thanks,
  The Hawx Team

  Customer Answer

  Date: 10/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, issues were resolved with  contact from a regional/district manager 
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:10/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife contacted HAWX Pest control on Thursday 8 Aug 24 stating we wanted the account closed. Please keep in.mind earlier this year I told them I wanted her on the policy to make any and all decisions of which they said yes. Back to the 8th they told her I had to call to cancel the account. I tried to call onthe 9th but my schedule didn't allow me to. When I called at 4: 50 their recording came on that they were closed and hours. Were until 5pm. I called the this past Friday the 16th. And got told 1 I was not getting my money back and 2 there was no supervisor on shift. Smells like theft. But not sure.

  

  Business Response

  Date: 10/17/2024

  Dear ******,
  
  Thank you for bringing this matter to our attention. We apologize for any inconvenience or confusion this may have caused. We can see that your wife is an authorized user on the account meaning she can call in and schedule appointments and make payments. The account holder meaning the person that signed the agreement is the only one that can close out the account. The account was closed in August after the invoice was paid, making it a valid charge. Your account is closed and you will no longer receive services. If you have any other questions or concerns please give us a call ************.
  
  Thanks,
  The Hawx Team

• Initial Complaint

  Date:10/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a client of Hawx Pest Control for over a year. On October 4 ********************************************************** my yard. I was told that although they have service for Rodents they dont treat Voles. I was going to cancel my service. I was transferred to an account manager who told me they would make the exception and treat the volves in my yard. She told me I was not signed up for ************** and sent me contract to sign with ************** added. Upon reading I noticed it said there was a ***** commitment. I signed it since they would do take care of the *****. On 10/16/24 I spoke to the services who was to come to my home and reminded him about the Volves. He told me he is not allowed to do anything about volves and wouldnt even know how to. I spoke to another account manager who told me the lady who said they would take care of it lied to me and they wouldnt do it but that I could call this other company to do it and pay them for the service. I said I should pay another company to do what I am paying you to do but wont do? He replied yes. I then tried to get the CEO on the phone and could not speak to him. I was transferred instead to another account manager named *****. I told her I wanted to cancel my contract since I signed it under a false claim and that the only reason I agreed was because I was told they would treat for volves. She told me that in order to cancel I needed to pay a $199 cancel fee that they refused to waive. She offered me three months free service and they would set traps for Rodents but could not guarantee they would work for Voles. My current contract has rodent service so that is nothing I wasnt entitled to anyway. They refused to take responsibility for their employee who purposely and unethically lied to me to trap me into a two year contract. I want to cancel my contract with no penalty since the only reason I signed it was because I was told they would do something that she knew they would not do.

  

  Business Response

  Date: 10/17/2024

  Dear ********,
  
  Thank you for bringing this matter to our attention. We apologize for any inconvenience or confusion this may have caused. It looks like you have been in communication with an account manager, and they have added a  credit to your account. We are still providing the same service to you as we have this past year at a lower rate. If you would like to make an changes to your account please give us a call at ************. Our customer service representatives are available Monday through Friday, from 7:00 AM to 6:00 PM (MT).
  
  Thank you,
  The Hawx Team
  
  

  Customer Answer

  Date: 10/22/2024

   
  Complaint: 22433122
  
  I am rejecting this response because:

  I was tricked into signing a contract with Hawx Pest Control by being told that they will treat the Voles but then told me they wouldnt do it after I signed when I was scheduled for the service. An employee said the lady who told me they could do it lied to me. I no longer wish to be in contract as I was not under contract before and I should not have to pay to get out of the contract since they did not honor the service they promised me. 
  
  Sincerely,
  
  ******** ********

  

  Business Response

  Date: 10/24/2024

  Dear ********,
  
  We do apologize for any inconvenience or confusion this may have caused. We have been providing you services for over a year. The new agreement that you had signed was to lock in a lower price of the same service.  Your account is still active. If you would like to make any changes to your account please give us a call at ************. Our customer service representatives are available Monday through Friday, from 7:00 AM to 6:00 PM (MT).
  
  Thank you,
  The Hawx Team
  
  

• Initial Complaint

  Date:10/16/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My experience with Hawx Pest Control has been nothing short of a nightmare. Working with this company has been one of the most frustrating and disappointing experiences of my life.Hawx is supposed to provide quarterly services and offer additional visits when needed. After the first initial treatment, I had to request a second treatment soon after because it didn't kill any spiders around my house. I didn't know that I had to babysit and schedule my appointments in order to get the next service. It was completely missed. When I finally realized that they hadn't come in a while, I called, and they preceded to tell me that it was my fault because I should of call sooner. They then schedule what should have been my third treatment. As of today, it has been changed twice and I still haven't received it. They have charged me $195 for two treatments that I have not yet received. I called customer service and asked to cancel because I felt they had breached our contract. I shouldn't be charged for services that I have not receive especially when it is because of their incompliance. They proceeded to tell me that if I canceled, I would loss all the money that I paid already, and a $200 cancelation fee would be charged. As of today, I have paid this company $244 and am still getting charged a monthly fee of $39 but only the first service has been received.

  

  Business Response

  Date: 10/17/2024

  Dear *****,
  
  Thank you for bringing this matter to our attention. We apologize for any inconvenience or confusion this may have caused. We did provide a warranty service on July 11th. At that time had enhanced the barrier around your house, so the next appointment that would be scheduled would be in October. As of right now you are scheduled for a service on October 24th. It looks like you have been in communication with one of our representatives and they have added a credit to your account. As of right now your account is active. If you would like to make any changes to your account please give us a call at ************.
  
  Thanks,
  The Hawx Team

  Customer Answer

  Date: 10/18/2024

   
  Complaint: 22432704
  
  I am rejecting this response because: the service that was performed in July was not a warranty service and only my back patio was sprayed. This was a spray between services, not a full service that should be done every 3 months. 
  
  Sincerely,
  
  ***** *****

  

  Business Response

  Date: 10/21/2024

  Dear *****,
  
  We do apologize for any inconvenience this may have caused you. We have added a credit to your account for the inconvenience.  You are scheduled for a full service on October 24th. If you have any other questions or concerns please give us a call ************.
  
  Thanks,
  The Hawx Team
  
  

• Initial Complaint

  Date:10/12/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 4, which was a holiday a sales person reached out to me in regards to the pest control service. I asked them to very important questions which would actually determine if I was going to actually sign up or not. I had family over. I told him this he said it wouldnt be very lengthy of a process and just to go ahead and lets finish this up very high-pressure. I asked the question if they will be able to treat my crawlspace which you can actually walk in and he said that would not be a problem and I also asked if there was a contract he said no there is not a contract. Im going to sign you up with the month-to-month which was $39 a month And I asked this question multiple times and he said yes that is the type of services Im signing up for. My services was supposed to get rid of spiders ants, and then a mole problem. After the first ********** came out I found out that they will not be going into the crawlspace. The second ********** told me the same thing so they basically lied to me. First ********** left puddles of the product all over my living room. Drenched the outside of the house and never wore a mask I have more problems now with the spiders. Moles they said are extra so that more lies. I do not want to continue wasting money I dont have and I want my early termination fee waived.

  

  Business Response

  Date: 10/14/2024

  Dear ****,
  
  Thank you for bringing this matter to our attention. We apologize for any inconvenience or confusion this may have caused.  Upon signing the agreement, you had received a copy of the service agreement in an email.  In the agreement it explains the monthly fee and the early termination fee. We do offer warranty services any time a pest issue arises. You can schedule that on line at ********************************; We do not treat for moles. We can close your account we would need at add the early termination fee. Your account is still active. If you would like to make any changes to your account please please give us a call at ************. Our customer service representatives are available Monday through Friday, from 7:00 AM to 6:00 PM (MT).
  
  Thank you,
  The Hawx Team

  Customer Answer

  Date: 10/18/2024

   
  Complaint: 22414231
  
  I am rejecting this response because: Your employees lie. I only agreed to service if my crawl space which you can actually walk in was able to be treated. I am not paying the early termination fee. Your service doesnt work. Im prepared to escalate this matter. This is deceptive and I am not interested in a copy paste. I was sold a service that didnt include what I was promised. That automatically terminates the agreement verbally. I have a lot of medical issues and do not need to keep dealing with a company that clearly lies to their customers and then wants to trap you in an agreement. Companies that fulfill their promises to customers seem to do well vs ones that only make money on early terms. 
  
  Sincerely,
  
  **** ******

  

  Business Response

  Date: 10/22/2024

  Dear ****,
  
  Thank you for bringing this matter to our attention. We apologize for any inconvenience or confusion this may have caused. We have been in contact with the branch manager of your area. We do service the walk in crawl space. We have scheduled you for October 29th to have that area serviced. If that date does not work for you please call in or use the scheduling link to make changes. *********************************************; Once again we apologize for the inconvenience this may  have caused. If you have any other questions or concerns please give us a call ************.
  
  Thanks,
  The Hawx Team

  Customer Answer

  Date: 10/25/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:10/11/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wrote a check for a one time try out of their pest control business. As soon as I gave the man my $60.00 check I just felt something was wrong. I called the business immediately and cancelled the service but they came back and said I owed $199.00 for a cancellation fee. I disputed that charge with my bank and they did give me my money back. Since then these people have been calling me continuously with threats. I just had a ************** about 4-5 months ago so this harassment isn't right. Please help me with this and please stop them from contacting me again. Thank you so much.

  

  Business Response

  Date: 10/14/2024

  Dear ******,
  
  Thank you for bringing this matter to our attention. We apologize for any inconvenience or confusion this may have caused. Upon signing the agreement, you had received a copy of the service agreement in an email and also received an emailed welcome letter.  In the agreement and the welcome letter it explains the monthly fee and the early termination fee, and by initializing the agreement and signing the welcome letter you are acknowledging that you have read and agree with the terms of the agreement. We can see that you had called in on September 11th, but were unable to verify your account. We are unable to make changes to an account unless we can verify that we have the authorized account holder. Do to the the cancelation of your account on September 24th we had to apply the early termination fee. The charge is valid and you will continue to receive calls until the outstanding balance is paid. We can remove the fee if you would like to reinstate your account. If you would like to make any changes to your account please call in you can reach us at ************. Our customer service representatives are available Monday through Friday, from 7:00 AM to 6:00 PM (MT).
  
  Thank you,
  The Hawx Team

  Customer Answer

  Date: 10/14/2024

   
  Complaint: 22411200
  
  I am rejecting this response because:

  The young man who came to my door told me I didn't have to sign anything.  I did not.  He kept badgering me to just try the service one time which I did.  When I wrote him the $60.00 check he said he would check back with me to see if I wanted to continue the service which I did not and called the company right away to let them know that the young man was lying to me about a number of things.  I am 79 years old and just had a ************** a few months ago so this whole matter has really taken its toll on me.  ******* even disputed this charge and I was given back my $199.00.  Then a few days later I get another phone call saying that I now owe $224.00.  I would definitely check the people you have working for you, they are dishonest and not to be trusted.
  
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 10/15/2024

  Dear ******,
  
  We sincerely apologize for any inconvenience or frustration this may have caused you. After reviewing your account, it looks like we will be able to remove the balance from your account. Your account is closed and you will no longer receive receive services.   If you have any other questions or concerns please give us a call ************.
  
  Thanks,
  The Hawx Team

• Initial Complaint

  Date:10/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** intentionally misled me about the term of my contract and when i called to cancel, I was assessed a $200 early termination fee. This company's practices are deceitful and should not be allowed to operate.

  

  Business Response

  Date: 10/11/2024

  Dear Chad,
  
  Thank you for bringing this matter to our attention. We apologize for any inconvenience or confusion this may have caused.  We understand the importance of clear communication. Upon signing the agreement, you had received a copy of the service agreement in an email and also received an emailed welcome letter.  In the agreement and the welcome letter it explains the monthly fee and the early termination fee, and by initializing the agreement and signing the welcome letter you are acknowledging that you have read and agree with the terms of the agreements. The cancelation fee is valid. Your account is closed and you will no longer receive services. If you have any other questions or concerns please give us a call 855-527-2343.
  
  Thanks,
  The Hawx Team

• Initial Complaint

  Date:10/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We received one service visit in 2023 after agreeing to receive services through them, then my mother passed away and the handling of her affairs became more important than figuring out what this company was doing. After that I received no additional visits for pest control. As time went on, I stopped using the email address I had been using the email address I had signed up with their services with. I didn't even realize this was going on. Company claims to have been calling me, but I never received a voicemail, never received a letter, no one came to our house. Lo and behold, over the last 6 months we have been charged been $572.55 for ONE VISIT to our home. I asked what the cancellation fee was on the phone with a representative this morning, it was $199. There is no clarity with the invoices, or as to why most of the charges on the card are for $30 or $11. Most of the invoices don't even have charges aside from "late fees". I would like a refund.

  

  Business Response

  Date: 10/07/2024

  Dear Whitney,
  
  Thank you for bringing this matter to our attention. We apologize for any inconvenience or confusion this may have caused.  Upon signing the agreement, you had received a copy of the service agreement in an email and it has been viewed many times.  By initializing the agreement you are allowing the monthly fee to be automatically withdrawn. After we received the first monthly payment, the reoccurring payment was not paid again until we had received a partially payment on December 12. we had sent many text messages reminding to pay the outstanding balance. You did not receive any other services due to the account being over due. We ultimately closed your account and charged the early termination fee on November 10, 2023. We were able to successfully collect the balance owed on October 4, 2024. All charges are valid. Your account is closed and you will no longer receive services.   If you have any other questions or concerns please give us a call 855-527-2343.
  
  Thanks,
  The Hawx Team

• Initial Complaint

  Date:10/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We received Hawx Pest Control Treatments in 2019 and fully paid for all services at that time. On October 1, 2024, I was called by Hawx demanding that I still owed them money from 5 years ago. I have not received a paper bill in the mail or any phone call prior to this call on October 1, 2024. If I owed them money, why wasnt a bill mailed or a phone call made in 2019? Why do they call 5 years later demanding money? It wasnt a scam either as I called the number back and received their company. I am appalled that a company is so hard up for money that they are trying to scam previous customers for money they do not owe over the phone. Why would I give my payment info over the phone to a company that I havent had contact with in over 5 years! Looking back at my call log, they have tried calling me multiple times in September of *************************************************************** alone.