Complaints

This profile includes complaints for Hawx Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Hawx Services, LLC has 19 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Hawx Services, LLC

  251 20th St Ste 200 Ogden, UT 84401-0451

  
• 

  Hawx Services, LLC

  550 S Depot Dr Unit 1 Farr West, UT 84404-1312

  
• 

  Hawx Services, LLC

  5602 Elmwood Ave Ste 208 Indianapolis, IN 46203

  
• 

  Hawx Services, LLC

  3201 Atlanta Industrial Pkwy NW Ste 303 Atlanta, GA 30331

  
• 

  Hawx Services, LLC

  5100 Reagan Dr Ste 12 Charlotte, NC 28206

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/17/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My contract started 4/29/24. I received 2 routine services on 4/30 and 7/20. A few weeks after the 7/20 service I was doing yardwork, disturbed a nest, and was stung by a wasp. I scheduled an additional service online and said that I needed a technician to spray for wasps. A tech came on 8/14 and I spoke with him directly reminding him of what I requested online. I was doing yardwork a week later, attempted to continue pulling weeds and got stung AGAIN. Furious at this point, I called Hawx to complain. I spoke with a woman named Destiny. She informed me that the tech on 8/14 didn't even use a product for wasps! I was very upset by this news and wanted to cancel then and there. Destiny told me that I would not be charged for August, that my monthly charge would be decreased by $10, and that she would have a Branch Manager contact me within 48 hrs to be certain the wasps would be taken care of. Given this I decided to give **** another chance. I was charged for August and I was never contacted by a manager. Instead, another tech was sent to my home on 8/26, which I was not present. After reading the service notes for 8/26 I learned that instead of spraying for wasps, the tech sprayed for mosquitos!!! ANOTHER FAILED ATTEMPT! I called Hawx again on 8/30 and spoke to *** this time. Explained the situation and wanted to cancel immediately. She told me that she'd cancel my account but I'd have to pay the $199 early termination fee. I was aware of the fee and told her that I felt I should not have to pay this due to the fact that Hawx FAILED on two separate occasions to address the issue I presented. She said she cancelled my account and would have a manager contact me to discuss further. Instead another tech was sent on 9/3. Again, no wasp product was used. After SPECIFICALLY stating that wasps are the problem, the Hawx techs did not use any wasp products on 3 separate visits. I want to be refunded for August ($40), to cancel my account, and to not pay the termination fee.

  

  Business Response

  Date: 09/18/2024

  Dear *****,
  
  Thank you for bringing this matter to our attention. We apologize for any inconvenience this may have caused. We scheduled a service for September 19th between the hours of 8AM-12PM, if there are certain areas you are having issues with wasps that would be helpful to let the service professional know. We are unable to treat certain areas like gardens. You have received a credit for the month of August. Your next monthly payment will be in September. If you wish to continue with the cancelation process we will have to add the early termination fee. If you would like to make any changes to your account please give us a call at ************. Our customer service representatives are available Monday through Friday, from 7:00 AM to 6:00 PM (MT).
  
  Thank you,
  The Hawx Team

  Customer Answer

  Date: 09/24/2024

   
  Complaint: 22299404
  
  I am rejecting this response because I don't believe I should have to pay the cancellation fee after so many failed attempts by Hawx. 

  I was able to speak with a supervisor today that cancelled my account and waived the cancellation fee, which was the right thing to do after all the hoops I was forced to jump through. He was the only one from Hawx that actually listened to me and understood where I was coming from.

  Sincerely,
  
  ***** *****

  

  Business Response

  Date: 09/27/2024

  Dear *****,
  
  We appreciate your understanding and patience as we worked towards resolving this matter.  Thank you for calling in to talk to an account manager.  If you have any other questions or concerns please give us a call ************.
  
  Thanks,
  The Hawx Team

  Customer Answer

  Date: 09/27/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:09/16/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was signed up for service to the outside of my home on a monthly basis. The service took place the first month, but I was not notified and two out of three customer service **** told me it was never serviced. Not but two weeks later and a bunch of calls to the service department, I was told it was not serviced. I then asked them to service because my air unit parts had to be replaced due to bugs, specifically ants, that had literally chewed through wires. No return call, no follow up service. I had to hire someone else to service the yard. I have paid at least two months, if not three of the monthly service cost. I have not had someone come out to the house since. I requested cancellation, as the job wasn't done. The representatives have told me I can't cancel and would be charged a $200 early termination fee. Not happening. I have already paid for services not rendered and will not be paying a cancellation fee. This company is one big scam.

  

  Business Response

  Date: 09/17/2024

  Dear *****,
  
  Thank you for bringing this matter to our attention. We apologize for any inconvenience or confusion this may have caused. Upon signing the agreement, you had received a copy of the service agreement in an email. We can see that the agreement was sent to a misspelled email address. So the agreement has not been viewed. We have removed the early termination fee. Your account is now closed with a zero balance. Your account is closed and you will no longer receive services. If you have any other questions or concerns please give us a call at ************.
  
  Thank you,
  The Hawx Team

  Customer Answer

  Date: 09/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:09/16/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against Hawx for unethical business practices and issues related to my contract with them. Below are the details of my experience:
  
  Contract Details:
  
  Date of Contract: June 4, 2024
  Monthly Agreed Amount: $64.94
  Early Termination Fee: $199 per contract
  
  Issue Summary:
  
  Misrepresentation of Services: I initially contacted Hawx for pest control services and explicitly stated that I was not interested in their additional mosquito package. The sales representative, Carter Poor, assured me that the mosquito package was a one-time complimentary service that would fall off and that I would only be charged for the General Package. Despite this, I later found out that the mosquito package was treated as a separate contract.
  
  Contract Discrepancies: I received only one contract via email on June 4, 2024. However, when I requested proof of two contracts, Hawx provided two PDF documents. The signatures on these documents appear different, leading me to suspect forgery.
  
  Early Termination Fees and Service Issues: When I attempted to cancel the mosquito package, I was informed that I would need to pay an early termination fee of $199. Although Hawx offered to waive this fee if I retained the General Package, the fact that I never agreed to the mosquito package was not addressed. Following this, I experienced significant life changes that might require me to move. I was then informed that I would be liable for early termination fees for both contracts, totaling $398. After raising the issue again, I was given a $100 credit but no satisfactory resolution.
  
  Service Cancellations: Recently, I have had multiple appointments cancelled due to “inclement weather,” despite it being sunny and with a low chance of precipitation. These cancellations have delayed the pest control service and continued to pose a hazard to my toddler. Hawx has rescheduled these appointments for two weeks later each time, exacerbating the problem.

  

  Business Response

  Date: 09/16/2024

  Dear Michael,
  
  Thank you for bringing this matter to our attention. We apologize for any inconvenience or confusion this may have caused. We have been able to get you on the schedule for tomorrow September 17th for your general pest service.  If you have any other questions or concerns please give us a call 855-527-2343.
  
  Thanks,
  The Hawx Team

  

  Business Response

  Date: 09/18/2024

  Dear Michael,
  
  Thank you for reaching out to us concerning your account. We do apologize that there was not a appointment available sooner when you had talked to a representative. We did have a spot that opened up so we were able to get you serviced sooner.  Your outdoor service was closed on June 17th. If you wish to close your account we would need to charge the early termination fee for the general pest service. If you would like to make any changes to your account please give us a call at 855-527-2343. Our customer service representatives are available Monday through Friday, from 7:00 AM to 6:00 PM (MT).
  
  Thank you,
  The Hawx Team

  Customer Answer

  Date: 09/19/2024

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 22290849, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Michael Crocker

• Initial Complaint

  Date:09/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Quarterly service was 8.15.24-- still had ants in my yard. Gave the benefit of the doubt and 2 weeks later 8.29.24 i called and requested to cancel my service. They told me it would be $200 cancellation fee even though their product does not work. They have encouraged to use their "warranty service" so that is what I have done so far. 8.30.34 and 9.13.24 they have come out to service my yard for the "warranty." Today, 9.16.24 I still have ants in my yard and have found ants now in my CAR. I have scheduled 9.21.24 for them to come out again to "warranty" service my yard, yet again. The only thing that they have done to help is credit a month for me.. That does not fix the problem in my yard. My child is highly allergic to ants. I am now here requesting to cancel my service with NO CANCELLATION FEE. PLEASE.
  
  When a product does not work after a months time, there should be an exception to the cancellation fee. I am sick and tired of dealing with the customer service that does not listen to you.

  

  Business Response

  Date: 09/16/2024

  Dear Katy,
  
   Thank you for bringing this matter to our attention. We apologize for any inconvenience or confusion this may have caused. You have signed an addendum for the next 36 months. We would need to add the early termination fee if you no longer wanted the service. You do have an upcoming appointment on September 21st. If you would like to make any changes to your account please give us a call at 855-527-2343. Our customer service representatives are available Monday through Friday, from 7:00 AM to 6:00 PM (MT).
  
  Thank you,
  The Hawx Team

  Customer Answer

  Date: 09/17/2024

   
  
  Complaint: 22290794
  
  
  
  I am rejecting this response because:

  This will be the 3rd warranty service within a month. The product doesn’t work. I shouldn’t have to be obligated to continue to have you service me if the product doesn’t work. It should not matter what I signed when your customer service team does not help in any kind of way. I want a cancellation with no fee. Nobody has called me as requested via email multiple times. I get a run around when I call the customer service number. When a product fails 3 times in a month, it should be an exception to a request for cancellation with no fee. Point blank. I am tired of fighting with you. 
  
  
  
  Sincerely,
  
  
  
  Katy Coulton

  

  Business Response

  Date: 09/19/2024

  Dear Katy,
  
  We appreciate your understanding and patience as we work towards resolving this matter to your satisfaction. We had a manager reach out to about your concerns and have scheduled a service for September 21st. With a follow up call from the manager after that service is completed. 
  
  If you have any further questions or concerns, please do not hesitate to contact us at 855-527-2343.
  
  Thank you for your understanding.
  
  Best regards,
  The Hawx Team

• Initial Complaint

  Date:09/15/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8/15/24
  Salesman came to our house and promised us a 1 time service and 1 time charge. I was adamant about not entering into a contract. One month later I’m being charged 65.00 for something I never wanted or signed up for! Salesman lied to me and used deceptive tactics. I want my $65 refunded and I want them to cancel my bogus subscription without paying their $199 cancellation fee. This company is a scam! Especially that salesman

  

  Business Response

  Date: 09/16/2024

  Dear Danielle,
  
  Thank you for bringing this matter to our attention. We apologize for any inconvenience or confusion this may have caused. Due to your email address being entered incorrectly you had not received the agreements. We have removed the early termination fees due to not receiving the agreements. No other refunds will be given since we had provided services. Your account is closed and you will no longer receive services. If you have any other questions or concerns please give us a call 855-527-2343.
  
  Thanks,
  The Hawx Team
  
  

  Customer Answer

  Date: 09/19/2024

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 22290079, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Danielle Demember

• Initial Complaint

  Date:09/13/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The date of the last transaction with this company was 19-May-24, where I was charged the $92. This amount was the final payment of a one-year service agreement signed with them on 19-Jun-2023 (see Attachment A).
  
  The service agreements (3 pest control services total) state in Item #1 that I need to provide 30-days notice if I did not want to continue service beyond the service termination date (19-Jun-2024).
  
  On May 14th, I spoke with a customer service rep that asked me to send an email to ************************* in order to submit my request to not "automatically" renew beyond the mentioned service termination date. I sent the email on May 16th, where I never received a response (see Attachment B).
  
  The final bill for the service agreement period, $92, was charged to my card via autopay on May 19th (see Attachment C). The next day, I called and spoke to another representative as a follow up to my email. She had no knowledge of the email I sent and proceeded to terminate my account that day instead of confirming it would be terminated on the ending date of the service agreements. I became aware of this only after the call via an email provided to me (see Attachment D).
  
  The upcoming services I had with the company were not honored. Hawx Pest Control stopped my service before the service agreement date, not me. Hence, I proceeded to dispute the charge with my credit card company. It was "resolved" and the $92 was credited back to my account (see Attachment E).
  
  However, that is when the harassment began. For the past several months, I have received texts, calls, emails, and letters to my home. Any attempts to call and settle the charges over the phone end up with no resolution (i.e. a big waste of time). The original $92 charge is now $132 with them adding fees and interest (see Attachment F).
  
  This company has done nothing in my opinion but demonstrate an extreme lack of integrity. And it is my goal to make sure anyone is aware before doing business with them.

  

  Business Response

  Date: 09/16/2024

  Dear Robert,
  
  Thank you for bringing this matter to our attention. We apologize for any inconvenience or confusion this may have caused. We have not received any email notifying us of no longer wanting the service. The first communication we had received from you was on May 20th. We were able to close your account on that day. However the charge was charged the day before you had called in to cancel. Making it a valid charge. Since you had disputed that charge we need to continue with the lengthy disputing process. You will receive calls to collect the outstanding balance until it has been resolved. If you have any other questions or concerns please give us a call 855-527-2343.
  
  Thanks,
  The Hawx Team

  

  Business Response

  Date: 09/20/2024

  Dear Robert,
  
  We do apologize for the confusion. All fees have been removed. Your account is now closed with a zero balance.  If you have any other questions or concerns please give us a call at 855-527-2343.
  
  Thank you,
  The Hawx Team

  Customer Answer

  Date: 09/20/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 22283524, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Robert Brown

• Initial Complaint

  Date:09/13/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was told by the person selling Hawx pest control that all pest would be covered and that we could terminate at any time and that it was not a year contract. After we signed up for the services found out there was additional charges for German coackroaches and scorpions. Also we where not told that we had two packages one for inside and one for outside. When the tech treated the outside for mosquitoes they are just spraying around the base of the house not the whole yard so it was not doing anything to remove the mosquitoes. We went to cancel today and where informed that it would be over $400 to cancel our services this is unacceptable as the business did not make us aware of the year contract and they did NOT deliver on services as stated by their sales person.

  

  Business Response

  Date: 09/13/2024

  Dear Christopher,
  
  Thank you for bringing this matter to our attention. We apologize for any inconvenience or confusion this may have caused.  We understand the importance of clear communication. Upon signing the agreements, you had received a copy of the service agreements in an email and also received an emailed welcome letter.  In the agreement and the welcome letter it explains the monthly fee and the early termination fee, and by initializing the agreement and signing the welcome letter you are acknowledging that you have read and agree with the terms of the agreements. Due to not fulfilling the agreements we had to add the early termination fees. If you are wanting to reinstate your account we will be able to remove the early termination fees. We will work with you on getting you set up with the services you are needing.  If you would like to make any changes to your account please give us a call at 855-527-2343. Our customer service representatives are available Monday through Friday, from 7:00 AM to 6:00 PM (MT).
  
  Thank you,
  The Hawx Team

• Initial Complaint

  Date:09/12/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is regards to Frank Chillis account with this company. My father has been misled with the agreement in the contract and was never told this was a monthly contract. He was told he only had to pay $69.99 every 3 months. It was never disclosed that it would be coming out as an ach. He handed the rep a check & it was put in incorrectly, by the company. There is a previous amount $94.99 that included a return check fee. For a check that was put in incorrectly. My dad wants to cancel the service He was told that it's passed the three days and he will be charged 199.99 plus 94.99 to cancel. We have called several billing managers in different states, and they say there is no one higher than them. They said can't cancel this contract without making him pay that. We don't understand why. He was misled by the service rep, also check information was put in wrong. I work in customer service and I have never heard of anything such as there's no one higher than the billing managers, than that means they are the owner of the company correct? Also information that was entered incorrectly by the Rep regarding a contract should make the contract void. He is willing to pay the $69.99. But every account manager keep saying that they will give a discount just keep the service. He doesn't want to keep it this service. He wants to stop the whole entire contract. Because of these discrepancies. We don't understand why this is less than thirty days which it is at the thirty day mark because of trying to resolve the issue for over a week. We have gotten hung up on, told that it didn't matter what the sales rep said only that the contract was sign. The contract dictates the correct banking info. But also too if this didn't happen, he wouldnt have realize that he was being charged monthly. Very very misleading. Please contact me or contact him back. His phone number is ************ or ************ 
  
  *********************

  

  Business Response

  Date: 09/13/2024

  Dear Natasha,
  
  Thank you for bringing this matter to our attention. We apologize for any inconvenience or confusion this may have caused.  We understand the importance of clear communication. We have closed the account with a zero balance. Your account is closed and you will no longer receive services. If you have any other questions or concerns please give us a call 855-527-2343.
  
  Thanks,
  The Hawx Team

• Initial Complaint

  Date:09/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a one year contract with Hawx Nashville, *** **** ******* ***** **** ****** ** *****. The contract was from June 2023 through June 2024. We were not allowed to cancel the contract (without paying a penalty) until July 1st of this year. Janice D******** is the contract holder (Janice is elderly, disabled, has Multiple Sclerosis and has issues speaking) so Spencer Hester is the contact for the account (the account is being paid through Janice D********'s credit card). The account has been cancelled three times, yet we keep getting billed. We have disputed the charges with Citibank and Citibank has advised us that it has to be canceled through the company. We spoke with the company again today and are told that we still have to pay another $70 even though it has been canceled several times. They sent the account to collections even though the bill that hasn't been paid is from August 29th not even 2 weeks old. We have been hung up on several times by account managers and the managers have been extremely rude to Janice, the disabled elderly account holder. We have been harassed to make this last payment even though the account is canceled. This contract is currently canceled yet they still want us to pay another $70 which I don't feel is legal. When you call this company you're bumped from department to department before you're treated rudely and hung up on. The initial office workers at the pest control location are nice but when they switch you to an account manager you're treated poorly and disconnected constantly. We want this noted so that it does not happen to anyone else and want a poor rating reflected on them so that no other elderly or disabled people are taking advantage of and treated poorly the way Janice has been. We also want this last bill removed since they have not been to the house since May or June. Why do they feel they can collect for July and August, since we have called and canceled three times since July and one more time today?

  

  Business Response

  Date: 09/13/2024

  Dear Janice,
  
  Thank you for bringing this matter to our attention. We apologize for any inconvenience or confusion this may have caused. We have removed the outstanding balance from your account. Your account is now closed with a zero balance. If you have any other questions or concerns please give us a call 855-527-2343.
  
  Thanks,
  The Hawx Team

• Initial Complaint

  Date:09/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered a year long contract w/ Hawx Atlanta East in Aug 2023 for payment of $59.99/ month they were to provide quarterly pest control and could be called out more often as needed. They auto drafted this payment every month. They showed up for the first service and proceeded to not show up for the next two services. I called them in June to report this and request my contract be cancelled or to be refunded for the missed services. They refused any refund and wanted to charge me an early cancellation fee. The acct manager offered to not charge me the July payment in order to let my acct remain active and to cancel on schedule in August. I provided them with written request to cancel my account at the end of the first year. I thought I would be done with them at that point. They did not cancel my account upon my written request and instead it autorenewed and they billed me in Aug and Sept. When I realized that I called repeatedly to request a refund and they 1st argued with me that I had not requested to cancel - so I resent the email from June. They cancelled my account that day but are refusing to refund me for the Aug and Sept payments bc "I did not cancel before the end of my contract" - but I did. The person I spoke with in June did not record our conversation honestly bc they read notes from his conversation that are not at all how it went. They refuse to even let me speak to a manager and just keep repeating that I did not cancel my account so they do not owe me a refund. Then why did they suddenly up and cancel it on the same day I resent the termination email and not charge me an early termination fee then if I supposedly had allowed my contract to auto renew. They quickly cancelled it when I resent that email, so why do they not owe me the two payments of $59.99 they took in Aug and Sept??? They have collected a total of $839.86 from me and provided me with ONE service of the four I was owed and have never even offered an apology. Crooks.

  

  Business Response

  Date: 09/13/2024

  Dear Kristin,
  
  Thank you for bringing this matter to our attention. We apologize for any inconvenience or confusion this may have caused. We have refund the payments made in August and September. Please keep in mind it could take five to seven business days to reach your account. Once again we apologize for the the inconvenience this may have caused. our account is closed and you will no longer receive services. If you have any other questions or concerns please give us a call 855-527-2343.
  
  Thanks,
  The Hawx Team