Complaints

This profile includes complaints for Hawx Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Hawx Services, LLC

  251 20th St Ste 200 Ogden, UT 84401-0451

  
• 

  Hawx Pest Control

  11663 Lebanon Road Sharonville, OH 45241

  
• 

  Hawx Services, LLC

  4025 Pleasantdale Rd Ste 320 Atlanta, GA 30340

  
• 

  Hawx Pest Control

  3695 N 126th St Ste H Brookfield, WI 53005

  
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  Hawx Services, LLC

  4740 Northgate Blvd Ste 160 Sacramento, CA 95834

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/03/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Door to door ******** came, selling hawx pest services. He told us they would come monthly and spray the yard for any pests, ants, etc. We were told we could cancel at any time. He said the contract was to do the service, to be signed on his iPad. I asked if there were any fees to cancel, No, I could cancel any time. My wife had a conversation on the phone with Hawx, complaining about the service. She felt they didn't do an adequate job, as there were still ants around the pool and the rodent traps weren't checked or replaced. She told them she didn't want it anymore. They never said anything about a cancellation fee. Two guys came to the door the next day to perform service. I told them I thought my wife cancelled it. They left without doing anything. We started getting emails for payment of the cancellation fee. $199.00.

• Initial Complaint

  Date:10/03/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was misled by a high-pressure salesman. There was a bait and switch on a contract. I was charged a large fee of $199.00 to cancel a contract for results I was led to believe would happen and did not happen. When they could not deliver results, I was charged a cancelation fee, even though they could not fulfill their end of the contract.

  

  Business Response

  Date: 10/04/2024

  Dear ********,
  
  Thank you for bringing this matter to our attention. We apologize for any inconvenience or confusion this may have caused.  We understand the importance of clear communication. Upon signing the agreements, you had received a copy of the service agreement in an email and also received an emailed welcome letter.  In the agreement and the welcome letter it explains the monthly fee and the early termination fee, and by initializing the agreement and signing the welcome letter you are acknowledging that you have read and agree with the terms of the agreements. You have decide you no longer wanted the service. Therefor we had to charge the early termination fee. All charges are valid. Your account is closed and you will no longer receive services. If you have any other questions or concerns please give us a call ###-###-####.
  
  Thanks,
  The Hawx Team

  Customer Answer

  Date: 10/05/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  Your salesman was misleading making claims that were not in line what your contract states which is unethical  You have two law suits against you regarding this matter. In signing this contract I was misled to think that your company would be delivering the service/result it states, however, by putting all of the weight of the responsibility on me to pay to terminate a contract in witch YOU 
  
  
  
  Sincerely,
  
  
  
  ******** ******

• Initial Complaint

  Date:10/02/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 2nd 2024 a salesman was at our door selling pest control services. He explained that the charges would be $50 per Quarter when in fact we learned it is a monthly charge. I was not given anything written at this time, as it was all done on his IPad. There was no time to read anything and I was rushed to sign it and told they would send me a copy by email. I never received a copy by email. I have an email from the company from 7/2 but it was a welcome email to the business. Today I called to stop the service and was told there was a termination fee of $199. I told the account specialist there was no mention of this when I signed up. He said it’s in the contract which I told him I never received. The account manager was less than helpful and rude. After ending the phone call, I finally received a copy of the contract was sent to my email.

  

  Business Response

  Date: 10/03/2024

  Dear ****,
  
  Thank you for bringing this matter to our attention. We apologize for any inconvenience or confusion this may have caused.  We understand the importance of clear communication. Upon signing the agreement, you had received a copy of the service agreement in an email and also received an emailed welcome letter.  In the agreement and the welcome letter it explains the monthly fee and the early termination fee, and by initializing the agreement and signing the welcome letter you are acknowledging that you have read and agree with the terms of the agreements.  If you would like to cancel the service we will need to add the early termination fee. Your account is still active. If you would like to make any changes to your account please give us a call at ###-###-####. Our customer service representatives are available Monday through Friday, from 7:00 AM to 6:00 PM (MT).
  
  Thank you,
  The Hawx Team

• Initial Complaint

  Date:09/30/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I live in ********** and signed up for **** after a sales *** showed up at my doorstep on 06/01/24 selling me a monthly subscription service for general pest control. Since then, their technicians have visited my home twice; first at sign up in June and the second in September. Their field techs seem normal, no complaints. I cannot explain it but since they have been providing service, I have had an influx of bugs in my home (ants,bed bugs,fleas,flies) which is not covered under their general pest control. I have been very dissatisfied with them and attempted to cancel their service on their online dashboard and via customer service. When I called customer service, they immediately redirected me to their manager. My experience with their manager, ***** (probably not her real name) was nothing short of appalling:-She was rude, interrupted me frequently trying to get me to speak to bed bug experts instead of honoring my request to cancel my service account (constantly diverting conversation away from the topic of cancellation)-She was dismissive with my request threatening that I signed a legal agreement and it cannot be undone unless I pay them $199 cancellation fee -She insisted that she was my last resort to helping me or canceling my account ($199 fee), nobody else would address my request -She claimed that if I emailed her superiors (she gave me ******************************************** her superiors would contact her and she would tell them that I told her that their business had caused bugs to enter my house as part of their service. Wow!Her consistent reluctance to escalate and make this right for the customer was clearly non-existent and suspicious. They lied about easy cancellation upon sign-up, they are lying/ threatening to maintain business. They are not a professional outfit and are probably scamming others. Crooks!This, to say the least, is one of the most agonizing customer service experiences I have ever had. BBB, please help me resolve this.

  

  Business Response

  Date: 10/01/2024

  Dear *****,
  
  Thank you for bringing this matter to our attention. We apologize for any inconvenience or confusion this may have caused. We do provide unlimited warranty services when pest issues arise. We also service the interior when requested. Here is the scheduling link ************************** to set up an appointment online.  If you are no longer wanting the service we will have to add the early termination fee as outlined in the agreement . If you would like to proceed with the cancelation process please give us a call at ************. Our customer service representatives are available Monday through Friday, from 7:00 AM to 6:00 PM (MT).
  
  Thank you,
  The Hawx Team

  Customer Answer

  Date: 10/02/2024

   
  Complaint: 22362013
  
  I am rejecting this response because:

  Hawx misrepresented their terms verbally when signing agreement on my front porch. Their door to door salesman lied (they are cons) about my ability to cancel service at no cost if I was not happy with the service. He and his associates in the residential area are focused on persuading residents to sign agreements and lie about it. He lied to me as he was sitting next to me and as I continued to click on his iPad. I am not happy with their service and find their business deceitful. Their customer service is manipulative, does not recognize quality of service, and does not honor customer experience and loyalty which makes this nearly impossible to reconcile. Their business is designed to siphon as much of the customer as possible using the agreement as a basis. I have never seen anything like this before.   
  

  I would like my account cancelled immediately as I have a baby at home and do not want further intrusion from their staff (and Pests) around my home. I do not want to pay a cancellation fee for this horrible service. Theyve brought nothing but misery to my family and my home.

  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 10/03/2024

  Dear *****,
  
  We appreciate your understanding and patience as we work towards resolving this matter. We have not been aware of any dissatisfaction of the service. We do offer unlimited warranty service any time there is a pest issue. If you are no longer wanting the service we will need to add the early termination fee. As of right now your account is still active. If you would like to make any changes you will need to call ****** can reach us at  **************. Our office is open Monday through Friday from 7:00 AM to 6:00 PM (MT).
  
  Thank you,
  Hawx Pest Control

  Customer Answer

  Date: 10/03/2024

   
  Complaint: 22362013
  
  I am rejecting this response because:
  

  It is clear that even now your company continues to blatantly ignore the concerns raised regarding lying employees and unprofessional customer service. This is not an issue about warranty but rather customer experience. Your service and ***utation has soured and your continued reluctance to recognize a problem and honor what was agreed to when I signed up by your sales *** is driving the need to cancel my service. 
  

  I continue to pay $59 in June, then $49/mo a month since I signed up in June. Is your company not willing to recognize the concerns raised and concede to amicable resolution here? As upset as I am, I want to move on but this $199 cancellation is too high and is a curveball I was not expecting after what your sales *** sold me.

  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 10/03/2024

  Dear *****,
  
  We appreciate your understanding and patience as we work towards resolving this matter. We have to abide by the signed agreement we have on file. You had received the agreement in an email and also had to sign the welcome letter that was sent to your email. By initializing the agreement and signing the welcome letter you are acknowledging that you have read and agree with the terms of the agreements. In both documents it explains the monthly fee and the early termination fee. Your account is still active. If you would like to make any changes to your account please give us a call at ************. Our customer service representatives are available Monday through Friday, from 7:00 AM to 6:00 PM (MT).
  
  Thank you,
  The Hawx Team

• Initial Complaint

  Date:09/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have requested paper copies of my statements and to cancel service but the Team Member ****** refused to do either. I need assistance with both please.

  

  Business Response

  Date: 10/01/2024

  Dear *******,
  
  Thank you for bringing this matter to our attention. We apologize for any inconvenience or confusion this may have caused. We have sent an account statement to the email address on file. We will be able to close your account at this time. Please call in to pay the outstanding balance. If you have any other questions or concerns please give us a call ************.
  
  Thanks,
  The Hawx Team

• Initial Complaint

  Date:09/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed a contract for pesticide removal and it was failed to be mentioned to us prior to signing also not disclosed in the contract was that in order for us to activate the pesticide we would need to follow through spraying water in order for the pesticide to work. This was not informed to us until we spoke to one of there techs and they informed us of this bc we continually still seen spiders ants etc. We have tried canceling countless times only to be hung up on, placed on hold or avoided by the manager who signed us up and he has no response on why he did not inform us of having to spray with water had we been fully informed of this we would not have signed a contract. In the contract it also fails to mention this step. It defeats the purpose for us to have someone come and spray if we have to finish the job for them. WE WANT TO CANCEL AND WANT OUR MONEY BACK AND WILL NOT PAY ANY CANCELLATION FEES DUE TO FAILING TO MENTION THIS. YOU FAILED AT GIVING US ALL THE **** TO MAKE AN ****RMED DECISION.

  

  Business Response

  Date: 10/01/2024

  Dear *******,
  
  Thank you for bringing this matter to our attention. We apologize for any inconvenience or confusion this may have caused. We will have an account manager reach out to you to address your concerns. If you have any other questions or concerns please give us a call ************.
  
  Thanks,
  The Hawx Team

  Customer Answer

  Date: 10/03/2024

   
  Complaint: 22359847
  
  I am rejecting this response because: We have contacted Jazz and spoke to your manager. They both were very condescending wouldnt let us get a word in and tried to let us know the technician in which you hired/trained and informed us of spraying water after spraying pesticide to activate the solution that he was wrong and we were misinformed. Then they went on to explain the granules in the solution placed on the ground are helped by water but not that water needs to be sprayed on after. Which is basically stating water needs to be sprayed on it for the solution to work better. No where in your contract does it state this and when anyone is signing a contract prior to signing they need to be informed of all the information to make a decision. Lack of notice is a major problem for contractsespecially online agreements. If the person signing does not know exactly what they agree to, it can create an unenforceable contract. A court is likely to decide the agreement is not valid if the terms are buried or hidden in any way.
  

  Jazz and your manager let us know they would still be charging us a cancellation fee. So I let them know if we have to go to further measures we will. We were not informed of this and had we been informed of this WE WOULD HAVE NEVER SIGNED. This is not only fraud but youre allowing people to sign a contract w/o including this information and allowing a person to make an informed decision bc this detail was left out. Everyone needs to know about this bc this is a very important detail that was left out of the contract and was not informed to us prior to signing. If this is not handled correctly we will have to go through different measures bc it seems your account manager and high up manager cant resolve the situation for us in a proper way. We even offered to omit the previous charges and just completely cancel us and wipe are balance to zero and they would not do so. 

  Sincerely,
  
  ******* ********

  

  Business Response

  Date: 10/04/2024

  Dear *******,
  Thank you for reaching out to us. We sincerely apologize for any unprofessional behavior you may have experienced from our staff. We take these matters seriously and have involved the local general manager to help address your concerns.
  Regarding the product in question, the granules are indeed water-activated. While watering them shortly after application enhances activation, it is not mandatory; the natural humidity over time typically suffices for effective control.
  We also apologize for any confusion surrounding your service agreement. Our records indicate that you signed the agreement digitally and accessed it twice afterward. Per legal guidelines, you had three days to review and decide whether to proceed with the services, with the option to cancel without penalty. Additionally, you opened a digital welcome letter that outlines our services, including early termination fees and the billing schedule. You can review your personalized welcome letter again here: *****************************************************************************************
  We strive to provide excellent service and clear communication. If you have further questions or concerns, please dont hesitate to contact us or reach out to the local general manager directly at the number he provided in his voicemail.
  Thank you for your understanding.
  The Hawx Team
  
  

• Initial Complaint

  Date:09/24/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Hawx exterminators to treat my ninety year old mother ****** ******* house for roaches at *************************************. The initial deposit was $85.52 Aug-*******. The ************************ came out on Aug-******* the same day and treated her house. for what she needed. Once he had an opportunity to assess the type of roaches. He then advised us to contact the office in about three days or so and schedule another technician to come for an additional treatment, which was part of the package from what I understood. We did contact the office as advised and scheduled another technician ****** to come out on Sept-5-2024. He came to her house as scheduled and put out ***** sticky white strips, the ones you buy from the dollar stores or perhaps *******. We were advised that they don't treat german roaches. Now in that case I cancelled the contract, because if they can't treat the problem then what would be the purpose of their services. Upon talking to customer service my only option was to keep paying on a contract that DOES NOT service our needs or I can go up to the next contract level which is $600.00. As a result, I cancelled the contract because neither one of these options were beneficial to our needs. Then they charged my account on ************ $179.00 early termination fee. However, per **** company policy even if they don't offer the service we need we are required to pay for a service we won't be receiving. They stated that their company does not treat German roaches but will be treated for ants, and other insects etc. I believe this is a scam and they initially misled us knowing all along they were not going to be able to help us. Because two of their technicians came out And conveniently our only option is to move up to a more expensive plan or continue to pay for a service we will not be receiving because the company does not offer the service.

  

  Business Response

  Date: 09/25/2024

  Dear ******,
  
  Thank you for bringing this matter to our attention. We apologize for any inconvenience or confusion this may have caused.  We understand the importance of clear communication.  The service you had signed up for was for general pest. We do offer a **************** service it is a more aggressive service and a more costly service due to the pest being harder to treat. We will work with you and apply the early termination fee towards the German cockroach service. If that is something your are interested in doing please call in to our customer service representatives. As of right now the fees are valid and your account is closed.  If you would like to make any changes to the account please give us a call ************.
  
  Thank you,
  The Hawx Team

• Initial Complaint

  Date:09/23/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company was to notify us before they came to spray our property so we can bring pets inside and unlock the gate. They just showed up and sprayed only the front lawn. When my husband called to ask them to reschedule to spray backyard/inside, they told us no one was home when they stopped by and it was our problem. Company did not try to reach us via phone either. They charged us for the full amount. We I called to cancel they charged us 2 cancellation fees one for the inside spray and one for the outside for a total of $398

  

  Business Response

  Date: 09/24/2024

  Dear *********,
  
  Thank you for bringing this matter to our attention. We apologize for any inconvenience or confusion this may have caused. We do offer follow *** due to the backyard or inside missed. We don't always get notified by the service professionals as they are very busy, and any scheduling should be done by calling the office or using the online schedule option. Due to signing an agreement for the general pest and the outdoor service there is an early termination for both services. We can refund the early termination fees if you would like to reinstate the services. As of right now your account is closed and the charges are valid. If you would like to make any changes to your account please give us a call at ************. Our customer service representatives are available Monday through Friday, from 7:00 AM to 6:00 PM (MT).
  
  Thank you,
  The Hawx Team
  
  

• Initial Complaint

  Date:09/23/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The salesman was not truthful when offering a ONE TIME service, as it was in fact a subscription I did not agreed to. In summary, they charged $358.98 for what should be $99.99.On August 7th a salesman from Hawx Pest Control came to my door offering a ONE TIME pest control application for $99.99. According to him, the reason for this "special deal" was that the company's crew would be in the area on the next day, and they were offering this deal to the homes in the neighborhood. I agreed to the price and paid for the ONE TIME service. At no point he mentioned he was selling a monthly subscription. He only said that I would have to pay an additional fee of $59.99 if I needed to have it re-done after the warranty expired. One month later I received a charge of $59.99, without having requested any additional service. I called the company and they told me it was a monthly subscription fee I had agreed to. I insisted to have it cancelled because the salesman never mentioned a subscription and I didn't agree to it. However they said there is an agreement in my name and the only options were to continue with the subscription, or cancel it and they would charge me a $199 early termination fee. I told the account manager that I wanted to cancel it, but did not agree to the fee and wanted to be refunded of the $59.99 monthly fee already charged. I told him I would dispute the charges with the credit card company. So he cancelled my account, the fee was charged, and I am disputing both charges with the credit card.

  

  Business Response

  Date: 09/24/2024

  Dear ****,
  
  Thank you for bringing this matter to our attention. We apologize for any inconvenience or confusion this may have caused.  We understand the importance of clear communication. Upon signing the agreement, you had received a copy of the service agreement in an email and also received an emailed welcome letter.  In the agreement and the welcome letter it explains the monthly fee and the early termination fee, and by initializing the agreement and signing the welcome letter you are acknowledging that you have read and agree with the terms of the agreement. Therefore we had to charge the early termination fee due to no longer wanting the service. Due to disputing the charges we have had to add a fee. All charges are valid please call in to pay the fee. You can reach us at  **************. Our office is open Monday through Friday from 7:00 AM to 6:00 PM (MT).
  
  Thank you,
  Hawx Pest Control
  
  

  Customer Answer

  Date: 09/25/2024

   
  Complaint: 22325842
  
  I am rejecting this response because:
  As I said in the complaint, the salesman lied saying it was a ONE TIME service. If the company sees this as acceptable and insists in the charges, this looks more and more like a ****, and a serious company should not agree to it. If the sales person lies when making a sale, he lies in the name of the company. If the company agrees to the lie, it confirms that. He never mentioned a subscription or early termination fees, and the document he was filling out, according to him, was a work order for the service that would be done on the next day. And that's what I agreed to.

  
  Sincerely,
  
  **** *******

  

  Business Response

  Date: 09/27/2024

  Dear ****,
  
  Thank you for reaching out to us. We appreciate the opportunity to address your concerns. Upon signing the agreement and welcome letter. You had all the information about the services, and had agreed to the terms of the service. We have won the disputed charge. The outstanding balance is a fee from disputing the charge. Please call in to pay that fee. Your account is closed  and you will no longer receive services. If you have any other questions or concerns please give us a call at ************.
  
  Thank you,
  The Hawx Team

• Initial Complaint

  Date:09/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At the beginning of the contract things were going well and they said if we needed them, then we can book and they'll come within a day or two if needed then it became weeks and then it became nobody picking up the phone at all but they will harass you for a payment all day long. I just want out my contract since nobody will pick up the phone when I need services done. I already have no cards on file with them but I don't want them to continue calling trying to collect payment.

  

  Business Response

  Date: 09/23/2024

  Dear *******,
  
  Thank you for bringing this matter to our attention. We apologize for any inconvenience or confusion this may have caused. We do offer online scheduling at ***************************. In order to schedule an appointment you will need to take care of the balance on the account. We can close your account, you will still be responsible for the balance.  To make any change you will need to call in, you can reach us at **************. Our office is open Monday through Friday from 7:00 AM to 6:00 PM (MT).
  
  Thank you,
  Hawx Pest Control