Complaints

This profile includes complaints for Hawx Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Hawx Services, LLC

  251 20th St Ste 200 Ogden, UT 84401-0451

  
• 

  Hawx Pest Control

  11663 Lebanon Road Sharonville, OH 45241

  
• 

  Hawx Pest Control, LLC

  245 W Roosevelt Rd West Chicago, IL 60185

  
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  Hawx Pest Control

  3695 N 126th St Ste H Brookfield, WI 53005

  
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  Hawx Services, LLC

  9635 Dielman Rock Island Industrial Dr Saint Louis, MO 63132

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/30/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a one year contract with Hawx Pest Control in June, 2024. I called in April 2025 to cancel the contract. I was told I would have to call back 30 days before the end of the contract & do it then. I called back on May 27, within the 30 days, to cancel. I was told they had one more appointment scheduled and to call after that, on June 5. I called my son to see if he scheduled this since he lives in the house I own. He said no. This company schedules appointments without consulting the home owner or residents. I called again to cancel the appointment and the woman tried talking me into keeping the appointment and then canceling. I told her no. She said I had to talk to an account specialist. This man also tried talking me into keeping the appointment and to going month to month with them after my contract ends. I told him no, I want to cancel completely and asked if I have fulfilled my contract. He said yes, but my son would have to cancel it since his name is first on the account. (I put his name first because he lives there & I figured he would need to schedule appointments). The man said he would call my son if I gave him his number, which I did, but he DID NOT call. I called back to complain that ***** did not make the call to my son and the woman said to have my son call them. He did call them and the man just kept trying to sell him a new contract. After saying close the account at least five times, my son finally hung up in frustration. The account was finally closed but this is a warning to anyone looking for pest control. I would never recommend this company. They have over 300 complaints in the last year and over 2200 complaints in the last three years at the BBB. DO NOT GET INVOLVED WITH THIS COMPANY. They have bad business practices, as is obvious by the number of complaints.

  

  Business Response

  Date: 06/02/2025

  Dear *****,
  
  We’re very sorry for the frustration and confusion you experienced when trying to cancel your service. That’s not the experience we want for any of our customers.
  
  We can confirm that your account has been fully closed as of May 30, 2025, and no further services or charges will occur. We also apologize for the miscommunication about who needed to cancel and for any pressure you or your son felt during the process.
  
  Your feedback is important and has been shared with our team to help improve our service. If you have any further questions, please don’t hesitate to contact us at ************.
  
  Thanks,
  The Hawx Team

• Initial Complaint

  Date:05/29/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to cancel my subscription for Hawx Pest Control since October 2 of 2024. After their service being entirely ineffective to deal with my pest problems, I sought to cancel the agreement. I agreed to pay the remainder of the billing period through until April 3. I was told by a customer service representative on January 17 that my account would be cancelled after the initial 12 month period was over. I refused to give a new payment method because I wanted to make sure our relationship was officially terminated and not on the hook for more monthly bills. I was charged again on May 3 for a new month to month agreement. I received an email on May 12 confirming cancellation due to non-payment. I then received a message on May 29 that my account was still active and they were seeking additional monthly subscriptions. They called me every hour on the hour from December through until I blocked their number even after I requested that they call less frequently. They called me every hour while I was in the hospital with my wife going into labor and my first daughter being born. I am now paying the outstanding balance. A Hawx professional has not been on my property since 10/4/2024, yet I have been billed for 7 months beyond that.

  

  Business Response

  Date: 05/30/2025

  Dear *****,
  Thank you for bringing this matter to our attention. We sincerely apologize for any confusion or inconvenience this may have caused.
  The May invoice has been removed, and the remaining balance on your account is valid. Please note that we are unable to provide services while there is an outstanding balance. To resolve this, we kindly ask that you contact us at your earliest convenience to take care of the payment.
  At this time, your account is closed. If you have any questions or need further assistance, please don’t hesitate to reach out to us at ************.
  Thank you,
  The Hawx Team

  Customer Answer

  Date: 05/30/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  Hawx offered me two free months of service starting on 10/2/2024. Citing non-payment as the reason they did not send out personnel is inadequate and plainly false for this period. Their treatments never resolved the issues that I had on my property after they guaranteed to come out as often as necessary to resolve the issues. Their service people were rude to me, lied about conditions in my yard (citing termites present 3 ft from my house when the tech and I stood 20ft or more with no visible termites) all in an effort to bully me into purchasing more of their ineffectual services. This particular tech was telling me that I needed to purchase a $4000 termite protection because my house (just over a year old at the time) was likely on the verge of collapse due to advance termite problems.
  
  They did not send any more technicians for all of October or November and then began to harass me with hourly phone calls to tender new payment before they would send technicians. Hawx shows in their own records that no service technicians were sent out for the entirety of the two month period in which they were waiving fees. This gesture was empty at best.
  
  I believe Hawx's failure to provide services and inappropriate business practice should be more than adequate to remove all remaining balance they expect me to pay for services not rendered.
  
  
  
  Sincerely,
  
  
  
  ***** *****

  

  Business Response

  Date: 05/30/2025

  Dear *****,
  Thank you for bringing your concerns to our attention.
  Please note that payments were applied to cover the monthly invoices for October and November, in accordance with our quarterly service schedule. Your last visit in October was a warranty service. The next quarterly service was scheduled for December; however, due to the outstanding balance, we were unable to complete that appointment.
  The charges on your account are valid. To resolve the balance, we kindly ask that you contact us at your earliest convenience.
  At this time, your account is closed. Should you have any questions or need further assistance, please don’t hesitate to reach out to us at ************.
  Thank you,
  The Hawx Team

  Customer Answer

  Date: 06/02/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  Quarterly services should be rendered every three months. My initial services in May 5 would be the start leading to follow up in August 5 and November 5, but Hawx rescheduled the quarterly service to fall outside of their waiver period so they could refuse. They stated that this was because of warranty visits which continued to miss their intended target. Their promise to “come out as many times as necessary” was clearly not genuine because they would have maintained the original schedule to verify the voracity of the treatment.
  

  I will not be reaching out to Hawx directly as I have been trying to resolve this with them since October to no avail. They do not respect my time or my efforts and only want me to comply with no further questions.

  
  
  
  Sincerely,
  
  
  
  ***** *****

• Initial Complaint

  Date:05/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’m filling a complaint against Hawx Pest Control Service, Supervisor ******** ****** **** ************ ******* ******* ** ***** for not honoring my contract with them. The initial service for mosquito control as stated in the contract was $49. The technician came on the 2nd week of May, 2025 but he did not complete the service. He stopped spraying after 2 minutes and sat in his truck. When asked why he stopped, he said he’s done! He refused to complete the work, sitting in his truck working on his computer for 30 min. ** I called Hawx asking to terminate my contact. They said they cannot help me, but they can send another technician to do the job. I repeated told them that the charge should be $49 since the initial service was not done. The rep. said okay. She gave me a date for the 2nd technician to come. I later cancelled this. ** Yesterday. May 28th, their technician came while I was out of town. He sent pictures of the places around my house where he sprayed. My question is: I cancelled the 2nd appointment for service since I know that it’s going to rain heavily this week. Still, they sent someone to spray without my consent. Hawx sprayed during a heavy down pour. Then charged me $79.89 for the initial service as opposed to $49.00
  Dear BBB please help me terminate my contract with Hawx Pest Control as soon as possible. Thank you for your support.
  ******* ********

  

  Business Response

  Date: 05/30/2025

  Dear *******,
  Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience or confusion this may have caused.
  A refund has been issued, and your account has been closed. Please note that it may take five to seven business days for the refund to appear in your account. As your account is now closed, no further services will be provided.
  If you have any additional questions or concerns, please don’t hesitate to contact us at *************
  Thank you,
  The Hawx Team

• Initial Complaint

  Date:05/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First things first-- Hawx is predatory. I was heading out the door to be induced to give birth when I ran into a rep named ****** on my doorstep. I tried to explain multiple times that I needed to go, that I wasn’t interested, but he didn’t take no for an answer. I ended up signing a contract that was not adequately explained to me because I was in a hurry to go deliver my baby!
  
  When I got home from the hospital it seemed like the services weren’t rendered. The mosquitoes were terrible and our ant problem persisted. When we called to get them to come back out they never did, despite making appointments. Finally I requested to cancel and that’s when I realized how this was going to go. No matter who I spoke to they kept saying they were unable to waive the cancellation fees (which were $199x2 in my case). I tried to explain the situation, how the contract was not explained, it was a bad time for him to be persistent in asking, but no one cared. I spoke to about 5 people who all said the same thing— they couldn’t help me.

  

  Business Response

  Date: 05/29/2025

  Dear ********,
  Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience or confusion this situation may have caused.
  Upon signing the service agreements, copies were sent to you via email. These documents outline the monthly service fees as well as the early termination terms. Please note that we offer warranty services throughout the duration of the agreement whenever a pest issue arises.
  We are willing to waive the early termination fees if you choose to reinstate your account and fulfill the remaining terms of the agreement. At this time, your account is closed, and the associated fees remain valid.
  If you would like to make any changes or discuss your account further, please contact us at ************. Our customer service team is available Monday through Friday, from 7:00 AM to 6:00 PM (MT), and will be happy to assist you.
  Thank you,
  The Hawx Team

• Initial Complaint

  Date:05/28/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am requesting to cancel my services with Hawx Peat Control. I am being charged monthly for services not rendered.

  

  Business Response

  Date: 05/28/2025

  Dear *****,
  
  Thank you for reaching out and bringing this matter to our attention. We apologize for any confusion or inconvenience this may have caused.
  
  You are currently enrolled in our General Pest Control service, which operates on a quarterly schedule. Your next service appointment is scheduled for May 30.
  
  For your convenience, billing is processed monthly rather than as a single quarterly payment. Additionally, we offer warranty services between scheduled visits should any pest issues arise.
  
  If you have any questions or would like to make changes to your account, please don’t hesitate to contact us at ************* Our customer service representatives are available Monday through Friday, from 7:00 AM to 6:00 PM (MT).
  
  Thank you for choosing Hawx.
  
  Sincerely,
  The Hawx Team

• Initial Complaint

  Date:05/27/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In my attempt to cancel service I was placed on multiple holds. The sales person I was transferred to after multiple holds with the first line of contact gave me misleading information when I wanted to ensure I was not being renewed for another 12 months. The sales person told me I was on a month to month plan and assured me the account was in good shape. I had to press and continuity tell them I no longer wanted service and to pay for those services. They then placed me on 2 holds and then kept pressing me to continue service. I then was placed on another hold and told they would get back to me. They then tried to sell me services again and I was placed on another hold. This time the hold was to get some paperwork together and schedule a time for the technicians to pick up their bait boxes. At this point I was on hold at the 30 minute mark. Overall it took me 45 mins to resolve

  

  Business Response

  Date: 05/28/2025

  Dear ****,
  
  Thank you for bringing this matter to our attention. We apologize for any inconvenience or confusion this may have caused.
  
  Please be advised that your account has been closed, and no further services will be provided. If you have any additional questions or concerns, our team is here to assist you. You can reach us at ************.
  
  Thank you for choosing Hawx.
  
  Sincerely,
  The Hawx Team

• Initial Complaint

  Date:05/27/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been with them since December service went well at first after that i started noticing extreme spider population booms, the quality of service does NOT match the price I pay. The company advertises “smart” pest control but this is perchance the farthest thing from that. Keep in mind i pay about $114.75 a month. The last time they came out was May 16th and it is currently the 27th if that puts it into proper perspective. In their contact in section 5 it states “for if any reason the customer cancels this agreement under breach of agreement of service the customer will not be liable to pay the cancellation fee” they had missed a service therefore breaching the contract and are still attempting to have me pay a full $199 cancellation fee

  

  Business Response

  Date: 05/28/2025

  Dear *****,
  Thank you for reaching out and bringing this matter to our attention. We apologize for any confusion or inconvenience you may have experienced.
  Please note that your Outdoor service was completed on May 16, and your General Pest Control service is scheduled for May 30. Your next Outdoor service is not due until the end of June.
  We want to remind you that warranty services are available whenever a pest issue arises. However, please be aware that an early termination fee will apply to each subscription if the service agreement is not fulfilled.
  If you would like to make any changes to your account or have further questions, please don’t hesitate to contact us at ************. Our customer service team is available Monday through Friday, from 7:00 AM to 6:00 PM (MT).
  Thank you for choosing Hawx.
  Sincerely,
  The Hawx Team

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received initial service one time and was billed in April 2025. A month later we observed ants and spiders, and requested a follow up. The tech only did half of what they were supposed to do (outside but not inside), and when my wife got him on the phone he refused to come back to finish the job. Several attempts to fix this, and requests to have a different tech have led to more frustration, broken promises, etc. We are now being told we are in a contract (which was not made clear when we started) and will be charged $200 for early cancellation.

  

  Business Response

  Date: 05/27/2025

  Dear ****,
  Thank you for bringing this matter to our attention. We sincerely apologize for any confusion or inconvenience you may have experienced.
  Upon reviewing your account, it appears there have been multiple requests to reschedule appointments. Please note that we do offer interior treatments upon request; however, based on the notes associated with your most recent appointments, an exterior-only service was requested.
  Your account is currently active. Should you choose to cancel before the completion of your service agreement, an early termination fee will apply in accordance with the terms of your contract.
  If you would like to make any changes to your account or discuss your service options, please contact us at ************* Our customer service representatives are available Monday through Friday, from 7:00 AM to 6:00 PM (MT), and will be happy to assist you.
  Thank you,
  The Hawx Team

• Initial Complaint

  Date:05/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding repeated issues with Hawx Pest Control’s service and billing practices. Over the past several months, Hawx has failed to complete several scheduled treatments at my home. Despite numerous phone calls requesting that services be scheduled on days when someone is available to allow interior access, my requests were not honored.
  
  On May 2, 2025, I canceled my credit card due to fraudulent activity. Shortly thereafter, I began receiving multiple phone calls from different numbers demanding payment of $59 for a May service. When I asked a representative when the last treatment was completed at my property, I was informed that the last service occurred in January 2025. I was also told that a treatment was scheduled for April but was canceled by Hawx and not rescheduled.
  
  Now in May, Hawx claims they cannot perform service until I pay the $59 balance, even though no treatment was ever provided for that billing period. I requested to cancel my service and asked not to be charged for services not rendered. Hawx refused to remove the $59 charge unless I agreed to continue service. They then offered to waive the charge and lower my monthly rate to $45 if I stayed with them. I declined, citing dissatisfaction with the inconsistent and subpar service.
  
  I am simply asking Hawx to close my account and remove the $59 charge for services that were not provided. It is unfair and unreasonable to be billed for work that was never completed.
  
  Thank you for your assistance in resolving this matter.

  

  Business Response

  Date: 05/19/2025

  Dear ******, 
  
  We apologize for any inconvenience. We have removed the past due charge from your account. Your account is closed, and there will be no further services. If you have any further questions or concerns, or wish to receive our services in the future, please call our office at ***** ******** Monday-Friday 8AM-5PM.
  
  Thank you,
  Hawx Pest Control

  Customer Answer

  Date: 05/20/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** ******

• Initial Complaint

  Date:05/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hawk pest control has only been to our house twice and that's it. They are supposed to come once a month and they haven't been here in over 6 months. We have tried to cancel the service but keep giving my wife and I the runaround and also harassing phone calls 3 times a day every day wanting money for a service that hasn't been provided as well as charging us $55.00 a month for services not provided. We want the service canceled and the harassing phone calls to stop.If you look at the reviews for the ********** area you will see other customers have similar complaints, they have ruined my wifes credit and they are a rip off company and would like all interactions to stop before this turns into a legal matter.

  

  Business Response

  Date: 05/15/2025

  Dear ****,
  
  Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience or confusion this may have caused.
  
  Per our records, your wife enrolled in our General Pest Control service, which operates on a quarterly schedule. As part of this service, we offer warranty visits between scheduled appointments upon request, should any pest issues arise. For your convenience, we invoice monthly rather than issuing a larger quarterly charge.
  
  Please note, we are unable to provide services when there is an outstanding balance on the account. Your last completed service was on November 11, 2024, and your most recent payment was received on December 3, 2024. Unfortunately, we were unable to schedule the **************** due to the unpaid balance.
  
  As the 12-month agreement term has concluded, your account has now been closed. However, the outstanding balance remains valid. We kindly ask that you contact us to settle the remaining balance at your earliest convenience.
  
  You can reach our customer service team at ************, Monday through Friday, from 7:00 AM to 6:00 PM (MT). We are happy to assist you.

  Thank you for choosing Hawx.
  
  Sincerely,
  The Hawx Team
  
  

  Customer Answer

  Date: 05/15/2025

   
  Complaint: 23330614
  
  I am rejecting this response because:
  
  Sincerely,
  
  **** & ******** **********

  We are rejecting because they have not been to our house in over 6 months and still have been charging us $55.00 a month for services not provided as they promised to service our home once a month and if you read the reviews other customers have the same complaints,  all we want is to cancel this account and be free and clear or we will be forced to take legal action.......thank you

  

  Business Response

  Date: 05/16/2025

  Dear **** and ********,
  We sincerely apologize for any inconvenience this may have caused. Unfortunately, we have been unable to provide services due to an outstanding balance on your account.
  As outlined in our agreement, monthly payments are required in order to maintain quarterly service. We are unable to schedule further appointments while there is a remaining balance. Please note that all charges applied to your account are valid.
  If you have any questions or need assistance, feel free to contact us at ************. We are happy to help.
  Thank you,
  The Hawx Team

  Customer Answer

  Date: 05/16/2025

   
  Complaint: 23330614
  
  I am rejecting this response because:
  
  Sincerely,
  
  **** & ******** **********

  Customer Answer

  Date: 05/19/2025

  Ok like I have said before, They are are charging us for services not provided. They haven't been to our house in over 6 months and are charging us $55.00 a month for services not provided. 

  

  Business Response

  Date: 05/19/2025

  Dear **** and ********, 
  
  We apologize for any inconvenience. As mentioned previously, your account was set for monthly recurring payments, with services due seasonally. While you were due for service around February 2025, as you stopped making payments in January 2025, further services were not able to be completed as we cannot service accounts with a balance. 
  
  As with any subscription based service, service is not provided when payment is not made. For example, if you don't pay your Water Bill, your water is turned off, service is not provided without payment. 
  
  We attempted to reach out many times via phone, email, and text message, and were unable to come to a resolution. Your account was closed on May 15, 2025 per your request. All remaining charges are valid per your signed agreement. 
  
  To make a payment, please visit ********** or call our office at ************** Monday-Friday 8AM-5PM. If you wish to reactivate your account once the bill is paid to continue to receive services, our office is able to assist you with that. 
  
  Thank you, 
  Hawx Pest Control