Complaints

This profile includes complaints for Hawx Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Hawx Services, LLC

  251 20th St Ste 200 Ogden, UT 84401-0451

  
• 

  Hawx Services, LLC

  550 S Depot Dr Unit 1 Farr West, UT 84404-1312

  
• 

  Hawx Services, LLC

  3201 Atlanta Industrial Pkwy NW Ste 303 Atlanta, GA 30331

  
• 

  Hawx Services LLC

  2850 S 36th St # A9 Phoenix, AZ 85034

  
• 

  Hawx Services, LLC

  725 Brea Canyon Rd #1 and #2 Walnut, CA 91789

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/23/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were mislead by the company representative **** ******. On April 15 2024 He informed us that Hawx could treat our lizzard problem, so we entered into a 1 year $40.00 per month contract. On April 17, 2024 a technician showed up to do the first scheduled treatment. On April 23, 2024 I called the company to inform them that after the first treatment, we still have the problem. I was told by the customer service representative that Hawx dose not treat for lizzards. I was completely mislead and wanted to cancel my contract. I was told that I signed a contract and would have to pay the $199.00 for early cancellation. I had one treatment that was paid for. I was charged $49.00 on the day I signed the contract.

  

  Business Response

  Date: 04/24/2025

  Dear ******,
  Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for any confusion or inconvenience this may have caused.
  According to our records, you enrolled in our ********************* which includes coverage for common general pests as outlined in the service agreement. At the time of enrollment, a copy of the agreement was emailed to you, along with a welcome letter. Both documents provide detailed information about the monthly service fee and the early termination policy.
  By signing and initialing the agreement, as well as reviewing the welcome letter, you acknowledged and accepted the terms and conditions of the service.
  Please note that your account is currently active. If you would like to make any changes or have further questions, feel free to contact us at ************. Our customer service representatives are available Monday through Friday, from 7:00 AM to 6:00 PM (MT).
  Thank you for choosing ****************************start="1144" data-end="1147">The Hawx Team

• Initial Complaint

  Date:04/23/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted hawx Smart Pest Control in 8/ 22 for a fire ant problem. I utilized them for a few years and they failed to control the problem after telling them that my fireant problem persisted. In December of 2024 they called me asking for a November payment that they did receive because of a problem with the card information. At that time in indicated to the caller that I wish to cancel and that I no longer wanted to use their services because they had ample time and did not control my fire ant problem. The caller then apologized and stated that he would wave the November payment he called about. He then proceeded to try and persuade me to continue with them by offering to lower the payments, I said that I was not interested because of their inability to control the fire ants. He then offered a complimentary treatment as an apologetic gesture, was my understanding of the offer.I told him if that's what he wanted to offer was fine with me, but my decision to cancel was firm. He apologize again and I thought that was the end of that as with that the call ended Now mind you hawx has an automatic billing process,and if they were expecting payment they would have gotten the information for receiving any payment owed.Then in January they called me stating that I owe them for the month of January, I disagreed going over the aforementioned conversation that took place in December and that is where the dispute begins.I feel as though since they couldn't persuade me into staying with them , they came up with this scheme to comp me something conveniently just past the due date of the next billing cycle, then try to charge me for it.Or else why didn't the caller just except my cancelation request which is what i was under the impression happened during that December call,and we can move on..That is my position on why I do not owe hawx the ***** they keep calling me about. I cancel with hawx in December 2024..And would like no further contact from hawx..

  

  Business Response

  Date: 04/24/2025

  Dear *******,
  Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for any inconvenience or confusion this may have caused.
  Please note that your account remained active until February 4th, and the charge in question was invoiced on January 26th, making it a valid billing. Additionally, we covered the December payment to schedule a service on January 7th to address the fire ant issue.
  However, as a gesture of goodwill, we have removed the outstanding balance. Your account is now closed and reflects a zero balance.
  If you have any further questions or concerns, please dont hesitate to contact us at ************. Our customer service team is available Monday through Friday from 7:00 AM to 6:00 PM (MT).
  Thank you for choosing ****************************start="930" data-end="933">The Hawx Team

  Customer Answer

  Date: 04/25/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:04/18/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a **** customer for 3+ years. Today, for the second time, HAWX failed to keep an appointment.I have not had service, or heard from HAWX since 12/06/24 but yet they have billed me every month.I have a wasp infestation and called HAWX last Friday, 11 Apr 25. I was told that it would be two weeks before you could send someone out to take care of it. That timeline was unacceptableso I spoke to ******, a manager. She got us scheduled for today, 18 Apr. **** was a no show, *********** at 4:55 PM, I called and spoke to a customer service representative and then to **** a manager. *** put me on hold and then after 2-3 min the line disconnected. I called back and **** was closed for the weekend.

  

  Business Response

  Date: 04/21/2025

  Dear ******,
  
  Thank you for bringing this matter to our attention. We apologize for any inconvenience this may have caused. You are on the schedule for today April 21 between 8AM-5PM. If you have any other questions or concerns please give us a call ************.
  
  Thanks,
  The Hawx Team

  Customer Answer

  Date: 04/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *********

• Initial Complaint

  Date:04/16/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The service for pest control was nice but. Just spent 20 minutes on the phone 4/16/2025 trying to cancel my contract after the contract had ended. The account manager refused to let me speak to anyone and tried to refuse my cancellation request, stating I needed to wait until I had another service then shed call again. I had to plead to cancel. I stated that I would email the request, call the number, text the number they text me from I said Im recording the line to prove Im requesting a cancellation (which is legal in ***** and also the recorded message on hold says Im being recorded on their end) So she argued and refused to talk to me then. I had to beg please maam dont take this personal Im not trying to take anything, I just want to cancel. She reluctantly said ok. I hope she really did cancel I never want to deal with that again.

  

  Business Response

  Date: 04/17/2025

  Dear *****,
  
  Thank you for reaching out to us. We sincerely apologize for the issues that you have been having. After reviewing your account, your account is closed and you will  no longer receive services. Once again we apologize for any inconvenience this may have caused you. If you have any other questions or concerns please give us a call ************.
  
  Thank you,
  The Hawx Team

• Initial Complaint

  Date:04/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I and a roommate got hawk pest control last year. At **************************************************************. But since December of 2024 i and ****** ***** have contacted and complained hawk to discontinue services but they refused even knowing we are np longer residences there. Im filing because my account has been deducted from since december. Id like funds refunded.

  

  Business Response

  Date: 04/17/2025

  Dear *******,
  
  Thank you for bringing this matter to our attention. We apologize for any inconvenience or confusion this may have caused.
  
  We are able to proceed with closing the account. Please note that, per the terms of your agreement, an early termination fee will be applied. However, if you have relocated to an area outside our service coverage, we can waive this fee upon receipt of approved documentation verifying your move.
  
  To proceed without the early termination fee, please have Lamila provide one of the following documents as proof of relocation:
  
  A utility bill
  
  A lease agreement (signed by both parties)
  
  Mortgage closing documentation

  The submitted document must clearly include:
  
  The name of the Hawx account holder (as listed on the service agreement)
  
  The new address
  
  Please send the required documentation to ******************************* at your earliest convenience. If you have any additional questions or need further assistance, feel free to contact us at ************.
  
  Thank you,
  The Hawx Team

• Initial Complaint

  Date:04/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had this service for almost a yr. We have had nothing but headaches when dealing with them. They were supposed to treat all around my property as well as inside my house and other structures. In a yr they never treated inside the house and only done the back yard once. The problem is they never set up anything. They would just show up unannounced while I was at work without scheduling the service. Several times I told the techs to stay and id come home from work to open everything. Id leave work and get home and the tech would spray the front and leave before I got there. I was paying 89$ a month, after complaining for months they lowered it to 69$ but nothing was done to fix the problem so I canceled it. I want the balance wiped out, a refund for what I spent for services they didnt do and for them to stop harassing me with phone calls. I have reported this to them over a dozen times and nothing is being done. I will file a harassment claim against them if it doesn't stop immediately. I also feel I should get refunded for the services that I paid for and didnt receive but I seriously doubt that will happen. I put a refund down as my desired resolution but mainly I want to balance wiped out and the harassment to stop

  

  Business Response

  Date: 04/14/2025

  Dear *****,
  Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience or confusion this may have caused.
  As part of our General Pest Control service, our primary focus is on treating the exterior of the home to establish a protective barrier that helps prevent pests from entering. Interior spot treatments are also available upon request.
  We have completed all required services outlined in your agreement. At this time, the outstanding balance represents the final payment necessary to fulfill the terms of the agreement. To avoid further reminders, we kindly encourage you to log in to your account or contact us directly to complete this payment.
  If you have any further questions or concerns, please dont hesitate to reach out to our team at ************.
  Thank you for choosing Hawx.
  Best regards,
  The Hawx Team

  Customer Answer

  Date: 04/15/2025

   
  Complaint: 23200443
  
  I am rejecting this response because: if you look at the pictures on file, you will see they never treated the full yard but once because of all the scheduling mishaps and how on earth can you say it was completed per my agreement when on several occasions,  I told the techs to wait and I would let them in to do the full service and they couldn't even do that. I want this balance wiped out and a refund for the services I didnt receive so I do not accept this. There is proof on your end showing they didnt do the full yard or inside the house and inside the house was also a part of my service 
  
  Sincerely,
  
  ***** *******

  

  Business Response

  Date: 04/15/2025

  Dear *****,
  
  We do apologize for any inconvenience this may have caused you. We have provided services on the scheduled dates. The interior is provided upon requests. We will be able to remove the outstanding balance, no refunds will be provided.  If you have any other questions or concerns please give us a call ************.
  
  Thanks,
  The Hawx Team

• Initial Complaint

  Date:04/11/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I asked **** to handle a nat pest issue in my garage in October and scheduled a service. They sent people to my home but never rang my doorbell to let me into the garage to do the requested service. I then asked to cancel my service because I had since learned my HOA had its own pest services. Since they wouldn't let me out of my contract, I just decided to cancel later on, which I tried to cancel in January, but then just chose not to auto-renew the contract. According to my contract, I am supposed to cancel no less than 30 days before the end of my contract to cancel automatic renewal. I tried to do just that and prepay for the final month, but they would not allow it. They are trying to make me call back in 30 days and remember to cancel. They also told me that after the 28th, I would still be charged monthly, which I informed them was an automatic renewal. Here is the verbiage on my contract for automatic renewal:Term of Agreement; Automatic Renewal:The initial term of the agreement is defined as a specific number of months (12 months in your case). Upon expiration of the initial term, the agreement automatically renews on a monthly basis. However, the customer may cancel the automatic renewal by notifying the company (Hawk) at least30 daysprior to the commencement of each monthly period. If this notice is not given within the required time, the agreement will continue, and failure to comply with this policy may result in the agreement not being canceled.

  

  Business Response

  Date: 04/14/2025

  Dear ********,
  
  Thank you for bringing this matter to our attention. We apologize for any inconvenience or confusion this may have caused.
  
  At this time, your account remains active. To fulfill the terms of your service agreement, the April payment for General Pest Control is currently due, along with one additional ************************ and its corresponding payment in May.
  
  To avoid early termination fees, we kindly ask that you contact us in May following the completion of the final Outdoor service.
  
  If you wish to make any changes to your account or have further questions, please dont hesitate to contact us at ************. Our customer service team is available Monday through Friday, from 7:00 AM to 6:00 PM (MT).
  
  Thank you for choosing Hawx.
  
  Best regards,

  The Hawx Team

   

• Initial Complaint

  Date:04/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** came to my door and pressured me into signing a contract. I was hesitant, but the man said I could cancel with no fee if I gave them a months notice. A few years later My husband got ill and we had to move in with my parents because of the medical bills. I called to cancel and they refused. They made me give them my parents address so they could spray their house, even though I told them my parents employ their own exterminators. They still sent someone out and are now harassing me daily about paying either the cancellation fee (nearly $500) or for their services until June. I have no money due to my husbands illness and no idea what to do. Im so scared.

  

  Business Response

  Date: 04/09/2025

  Dear ******,
  Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience this may have caused.
  Upon signing the service agreement, you were provided with a copy via email, as well as a welcome letter outlining the terms. Both documents clearly specify the monthly fee and early termination fee. By signing the agreement and acknowledging the welcome letter, you confirmed that you have reviewed and agreed to these terms.
  In the event that you wish to terminate the agreement prior to its completion, the early termination fee will apply. Should you need to make any adjustments to your account, please feel free to contact us at ************. Our customer service representatives are available Monday through Friday, from 7:00 AM to 6:00 PM (MT).
  Thank you for your understanding.
  Sincerely,
  The Hawx Team

  Customer Answer

  Date: 04/09/2025

   
  Complaint: 23179267
  
  I am rejecting this response because:

  1. I was lied to about what the contract entailed. (There definitely wont be a fee if you give us a months notice!)
  

  2.  I was coerced into signing the contract (your neighbors wont get the discount if you dont sign up!)

  3. Many other people have been scammed and harassed by this company. BBB has over ***** complaints alone. 

  4. There is a lawsuit against this company for predatory practices from LA County.

  5. I have been called and harassed multiple times a day by this company, even when I have repeatedly asked for an end to the calls.

  6. They refuse to end the contract without me paying nearly $500. My contract ends in June, and they claim you can refuse treatments, as they say they notify you before they come spray. However, they did not, and sprayed without asking. And charged me. 
  

  7. *** click to cancel law states that sellers that dont tell the truth must be held accountable. I was coerced AND lied to about the contract. 
  

  8. I am not asking for financial compensation for the harassment or violations of the law. I am only asking to be let out of the contract without the insanely high fee. 

  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 04/10/2025

  Dear ******,
  
  We apologize for any inconvenience or confusion this matter may have caused. As a company, we are committed to honoring the terms of the agreements that have been signed.
  
  However, in a gesture of goodwill, we are willing to waive one of the early termination fees and proceed with closing your account. Alternatively, if you prefer to continue your **************** your current agreement is set to conclude on June 20th.
  
  If you would like to discuss your options or make any changes to your account, please contact us at ************. Our customer service team is available Monday through Friday, from 7:00 AM to 6:00 PM (MT).
  
  Thank you,
  The Hawx Team

  Customer Answer

  Date: 04/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:03/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In the summer of 2024, my household while seeking pest control services discovered Hawx Pest Control Services through their door-to-door sales rep. ***** entering an agreement for services we enter into the outdoor package and General Pest control package. After our first service we were not pleased with the services and attempted to have them come back out to perform a warranty service which **** was unable to completed in reasonable time frame due to scheduling according to the customer service agents. We were informed that the next time services could be schedule was the following month which were when we schedule for our next scheduled monthly service. This was in direct violation for the contract we agreed, and we requested to get out because they were not holding up to their end of the agreement. After, speaking to someone in management, they cancelled our general pest control contract without penalty as long as we stayed in out Outdoor package otherwise, we would have to pay the entire $400 contract termination fee. The manager went over the Outdoor package details with us and explained that during the seasonal months we could use the package as few times as we like and that we would only be charged after a service was completed. Repeatedly each month we have been constantly added to the service schedule automatically without notice and when we cancel the system will schedule another instantly. We have spoken with customer service agent multiple times to address the issue and also notified them that service techs are not permitted on our property without our permission. I have spoken with service agents and had them look back at recorded calls to verify my statements about the services being scheduled at our discretion, which they have confirmed to be documented as I explained. I had to call today to cancel a service which I did not schedule and have been informed that I could be penalized for refusing service. I want out of this contract without penalty.

  

  Business Response

  Date: 04/01/2025

  Dear ******,
  Thank you for reaching out to us. We sincerely apologize for any confusion or inconvenience this may have caused.
  Our *************** is a seasonal, monthly service. In your area, the service is available from April through October, during which our system automatically schedules monthly service visits. If you wish to discontinue the service, an early termination fee will apply, as outlined in your agreement.
  If you would like to make any changes to your account, please contact us at ************. Our customer service representatives are available Monday through Friday, from 7:00 AM to 6:00 PM (MT) and would be happy to assist you.
  Thank you for your time, and we appreciate your business.
  Best regards,
  The Hawx Team

• Initial Complaint

  Date:03/31/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had signed up for Hawx services in July of 2023. We were really impressed with the services at first. I had called last year and tried to cancel services, but they tried to make it right with me. Things went well for awhile until this winter. They were supposed to provide services, but never showed up. I called this morning to cancel services because they didn't hold up to their agreement. The gentleman this morning not only didn't give me my 150$ back that was charged to me 2 days ago, but also charged me a 199$ cancelation fee. I explained that they're the ones that didn't hold up to the contract so no charge should be made.....

  

  Business Response

  Date: 03/31/2025

  Dear ***,
  
  Thank you for bringing this matter to our attention. We apologize for any inconvenience or confusion this may have caused.  We will be able to refund the early termination fee and the last payment made. Please keep in mind it could take five to seven business days to reach your account. Your account is closed and you will no longer receive services. If you have any other questions or concerns please give us a call ************.
  
  Thanks,
  The Hawx Team
  
  

  Customer Answer

  Date: 03/31/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** ********