Complaints

This profile includes complaints for Hawx Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Hawx Services, LLC has 19 locations, listed below.

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  Hawx Services, LLC

  251 20th St Ste 200 Ogden, UT 84401-0451

  
• 

  Hawx Pest Control

  11663 Lebanon Road Sharonville, OH 45241

  
• 

  Hawx Pest Control, LLC

  245 W Roosevelt Rd West Chicago, IL 60185

  
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  Hawx Pest Control

  3695 N 126th St Ste H Brookfield, WI 53005

  
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  Hawx Services, LLC

  9635 Dielman Rock Island Industrial Dr Saint Louis, MO 63132

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i had signed up with this company after i very explicitly told the person on phone i wanted to be sprayed for german roaches- i was moving and the other house had an issues. I made it very clear all i cared about were German Roaches- the salesperson promised me that my contract was specifically for german roaches and that i could cancel anytime. i had them spray the new rental before i moved in on 4/15/2025 . I asked the guy spraying- you sprayed for german roaches right? he said yes. I called for a maintenance service 2 months later with no worries- and told them on phone i saw a roach so i wanted a maintenance visit early- they said ok no prob- guy came and when i told him where i saw a roach he told me - my service didnt cover that and would reqquire a 600$ upcharge. The first manager i spoke to told me i was shit out of luck and absolutely frustrated me to the point i asked for someone else. The next person told me- that my initial phone call was recorder and they could find out who misled me into a useless contract.we will work out a dela with you but he'll call me back- i texted him repeatedly. Never heard back- i blocked them from my account and now they are calling me like crazy. They destroyed my plan to debugg my house effectively by not doing anything i actually called for. I am filing a small claims suit against them to relinquish this faulty contract.

  

  Business Response

  Date: 05/14/2025

  Dear *****,
  Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for any confusion or inconvenience this may have caused.
  Your account is currently set up for our General Pest Control service, which includes treatment for a wide range of common pests. However, the German Cockroach requires a specialized treatment plan involving different products and techniques, and is therefore not included under the standard service.
  During your recent inspection, our technician provided details about our German Cockroach treatment and associated costs. If you would like to proceed with this specialized service, we are more than happy to assist you. Please note that this treatment specifically targets German Cockroaches and does not cover other pests.
  Should you wish to make any changes to your account or have additional questions, feel free to contact us at 855-527-2343. Our customer service team is available Monday through Friday, from 7:00 AM to 6:00 PM (MT), and will be glad to assist you.
  Thank you for choosing Hawx.
  Warm regards,
  The Hawx Team

• Initial Complaint

  Date:05/10/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Employee of the company came to solicit in a no soliciting marked neighborhood, and refused to left and was rude and argued after being told to leave the property multiple times.

  

  Business Response

  Date: 05/12/2025

  Dear *****,
  We sincerely apologize for any inconvenience caused. I assure you that we are looking into this matter and will be speaking with all sales representatives to ensure they are being respectful. I have notified the local Sales Managers in your area who will determine which sales rep was at your home and correct this behavior. If you have any other questions or concerns, please feel free to reach out to me directly. 
  Thank you,
  The Hawx Team
  
  

• Initial Complaint

  Date:05/07/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2/13/2025 I received pest control services from Hawx Pest Control Company. I requested a one time treatment to my rental property. The service technician came and exterminated after completing the service asked if I was satisfied and had me sign that services where completed. Little did I know they had me sign a contract, I did NOT wish to enter into a contract with this company. Unknown to me, I received a reoccurring charge to my business account March, April and May. May 7th I called asking why am I being continuously billed and was advised I have a contract and would be charged $199 for canceling before a 12 month period. I advised I never signed up for this nor did the service tech advised of any contract. Now I have been out of $55 for 3 months ($165) plus a overdraft fee from the April and May debit ($72) plus the $199 cancellation charge for a total of $436. This company is a complete SCAM!!!!!!!!!!!!!!!!!!!!

  

  Business Response

  Date: 05/07/2025

  Dear *******,
  Thank you for contacting us. We appreciate the opportunity to address your concerns and apologize for any inconvenience or confusion this situation may have caused.
  According to our records, the service agreement was signed on February 13, at which time a copy of the agreement was also sent to you via email. The agreement outlines the monthly service fee and the applicable early termination fee. By initializing and signing the document, you acknowledged that you had reviewed and accepted these terms.
  Your initial service was completed on February 14. As the account was canceled in May, an early termination fee was applied in accordance with the agreement. All charges associated with your account are valid, and the account has since been closed.
  If you have any further questions or concerns, please don’t hesitate to contact us at 855-527-2343. Our customer service team is available and ready to assist you.
  Sincerely,
  The Hawx Team

• Initial Complaint

  Date:05/06/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wanted a one time service, which I was clear about. It cost me 115 dollars. They signed me up for a 24 mo agreement without telling me. Also, their service did nothing about the pests. They have charged me 50 a month since February and have not come by since. I was on hold for hours and then told that I had to pay 200 dollars to get out of it. I chose them because their salesman seemed honest. It is utterly deceptive business practices.

  

  Business Response

  Date: 05/07/2025

  Dear *****,
  Thank you for reaching out and bringing this matter to our attention. We apologize for any confusion or inconvenience this may have caused.
  At the time of signing, a copy of the service agreement was sent to you via email. This agreement outlines the monthly service fee as well as the early termination policy. By initializing and signing the document, you confirmed that you had reviewed and accepted these terms.
  Please note that we do not offer one-time services. If you would like to make any changes to your account, we encourage you to contact us at 855-527-2343. Our customer service team is available Monday through Friday, from 7:00 AM to 6:00 PM (MT), and will be happy to assist you.
  Thank you for choosing Hawx.
  Sincerely,
  The Hawx Team

• Initial Complaint

  Date:05/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for pest services about a year ago. Inadequacy of service, and they kept never telling me when they were coming until like 30 minutes before arrival and of course I’m at work and lock on gate so only 1/2 services. Repeatedly gave feedback and they continued to do this.
  
  Then I tried to cancel many times. They still have not cancelled and keep raising bill outstanding for services not rendered. It went from like $70 to $300 plus and zero services rendered.
  
  Disappointing service all around. I simply want account cancelled. I will pay $70 not $300 no services rendered just ridiculous penalties when I’ve said I want to cancel. It feels like a scam or shakedown.
  
  
  Thanks, **** *****

  

  Business Response

  Date: 05/05/2025

  Dear ****,
  Thank you for bringing this matter to our attention. We apologize for any inconvenience or confusion this may have caused.
  After reviewing your account, we found no prior notification regarding the backyard not being serviced. According to our records, you are currently enrolled in both General Pest Control and Outdoor services. Additionally, we did not receive any formal request to cancel your services until a text message was received on February 1, 2025. Please note that we are unable to process cancellations via text message, and as a result, your account remains active.
  If you wish to make any changes to your account or cancel your services, please contact us directly at 855-527-2343. Our customer service team is available Monday through Friday, from 7:00 AM to 6:00 PM (MT), and will be happy to assist you.
  Thank you,
  The Hawx Team

• Initial Complaint

  Date:05/02/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 26, 2025 I signed a 12 month agreement to have pest control. They're Account Manager ****** had me a sign a 12 month agreement and a 36 month agreement stating that all of the documents said "36 months" and to assured I would only be in a 12 month agreement. Now Hawx is saying they have no recollection of the signed 12 month agreement and that I am binded for 12 months. I currently live in an apartment-therefore it makes no sense why I would sign a 36 months document when I only have a 12 month lease. They are now claiming the phone calls are no longer recorded when on the line it said many times this line will be recorded. They are trying to say my only optin is to transfer or pay a early termination fee. This is unethical and I would like the adjustment to be just to me original 12 months contract.

  

  Business Response

  Date: 05/05/2025

  Dear ********,
  
  We do apologize for any inconvenience this may have caused you. Your account has been closed with out the early termination fee. If you have any other questions or concerns please give us a call 855-527-2343.
  
  Thanks,
  The Hawx Team
  
  

• Initial Complaint

  Date:04/30/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This outlines the breach of contract by Hawk Pest Control Service regarding the service agreement signed in June 2024. I am writing to formally dispute the claims made by Hawk Pest Control Service and to demand a WAIVER of the termination fee due to their FAILURE to fulfill the terms of our service agreement. The service agreement, signed in June 2024, stipulated that General Pest Hawx Pest Control's claim of providing services five times is unequivocally incorrect. Records indicate that only three service visits occurred during the nine-month contract period. The assertion by **** that eleven automatic payments were made is demonstrably false. The service agreement was active for only nine months and was officially cancelled in March 2025.The Breach of Contract: Explicitly state that ****** actions constitute a breach. By failing to provide the agreed-upon quarterly services, Hawk Pest Control Service is in clear breach of the service agreement." The claim of eleven automatic payments is illogical given that the contract was in effect for only nine months, from June 2024 to March 2025.Despite the dispute, Hawk Pest Control has failed to provide any evidence or documentation to support their claim of five service visits or the alleged eleven automatic payments. ******* agreed and issued resolution in my favor. Furthermore, they have not provided confirmation of the service cancellation.A Hawk representative acknowledged in February 2025 that one scheduled service was not completed, further demonstrating their failure to adhere to the contract terms.Due to Hawk Pest Control's failure to uphold their contractual obligations, I demand a full waiver of any termination fees and a cessation of all further actions or claims related to this matter."Hawx Pest Control has also been known to violate these terms according to numerous YELP reviews and definitely do not deserve a positive review by the BETTER BUSINESS BUREAU (BBB).

  

  Business Response

  Date: 05/01/2025

  Dear ****,
  Thank you for reaching out and giving us the opportunity to address your concerns. We sincerely apologize for any inconvenience or confusion this situation may have caused.
  According to the terms outlined in your signed agreement, an early termination fee applies when the service agreement is not fulfilled in its entirety. Our records indicate that you have made nine monthly payments and received four scheduled services. In light of this, the early termination fee remains valid.
  As a courtesy, we are able to remove the late fee and dispute fee from your account. To resolve the remaining balance, please contact our office at ************ to make a payment.
  If you have any additional questions or need further assistance, we are happy to help.
  Sincerely,
  The Hawx Team

  Customer Answer

  Date: 05/01/2025

   
  Complaint: 23269005
  
  
  I am rejecting this response because the clarification provided conflicts with the original letter issued by Mr. **** ******, ************* Service Manager, in his letter dated March 27, 2025, addressed to the Golden 1 ************ resolution team.
  
  In that original letter, Hawx claimed that 11 automatic payments were made and 5 services were rendered over the life of the account.
  However, the current response submitted to the BBB once again demonstrates POOR record-keeping, and it appears Hawx is now backpedaling to cover gaps in their knowledge.
  
  This inconsistency raises a serious concern: which version of the information is accurate and should be relied upon?
  
  Considering all the facts, I maintain that my dispute is valid as originally filed. Therefore, I respectfully request that ALL fees associated with this dispute be resolved immediately and that ALL 
  charges, including any TERMINATION fee, be waived without further delay.
  
  Thank you for your prompt attention to this matter.
  
  Sincerely,
  **** ********
  
  

• Initial Complaint

  Date:04/26/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a contract with Hawx before 2020 (possibly 2018) and never agreed to any new contracts.
  The last service was performed on November 4, 2024. I was billed and paid through January 2025, no services were performed after November.
  
  Starting in March 2025, I made multiple requests to cancel. Hawx responded with multiple calls, texts, and emails. They eventually agreed to cancel but are now falsely claiming I owe a balance.
  
  There is no valid contract, no services rendered, and no balance owed. I am requesting immediate account closure, (which I recently received this confirmation by email) and most importantly confirmation of a $0 balance, and an end to all further contact.

  

  Business Response

  Date: 04/28/2025

  Dear *******,
  Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience or confusion this may have caused.
  According to the terms of your agreement, service continues until formal notice of cancellation is received. Our records show that we did not receive your cancellation request until March 24, 2025. Despite multiple attempts to reach you, we were unable to establish contact. As a result, your account remained active and was officially closed on April 22, 2025.
  The charges incurred during this period are valid, as the invoice was generated prior to the receipt of your cancellation request.
  If you have any further questions or need additional assistance, please don’t hesitate to contact us at 855-527-2343.
  Sincerely,
  The Hawx Team

  Customer Answer

  Date: 05/02/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  Thank you for your response.
  
  
      1.    Quarterly Service / Monthly Payments
  My recent service with Hawx has been for quarterly service and billed monthly. The last service performed was on November 4, 2024. Payments continued through December and January, no service was rendered in February or March.
      2.    No Active Contract / Request for Agreement Copy
  The only contract I ever signed was prior to 2019. I have NOT signed any renewed or updated agreements since that time. If Hawx is asserting that I remain under contract, I request a dated copy of the active agreement showing my signature and clear consent to ongoing service beyond the original term.
      3.  I submitted a formal cancellation request in March 2025. If your policy states service continues until notice is received, then one final service could reasonably be expected with account closure immediately following. If you plan to complete the service I will pay February and March by check at the time of service. I am aware of Hawx reopening  accounts, and then continued billing in other instances , which is inappropriate and unethical. As such, I will not provide any credit card or recurring billing information.
  
  Sincerely,
  
  
  
  ******* *******

  

  Business Response

  Date: 05/02/2025

  Dear *******,
  
  We sincerely apologize for any inconvenience this may have caused.
  
  As outlined in the terms of your agreement, once the initial term is fulfilled, the service continues on a month-to-month basis until we receive notice of cancellation or changes. We will remove the charges that occurred after the date of your initial email. However, any charges incurred prior to March 24, 2025, are valid.
  
  If you have any further questions or concerns, please don’t hesitate to contact us at 855-527-2343.
  
  Sincerely,
  The Hawx Team

  

  Business Response

  Date: 05/02/2025

  Dear *******,
  
  We sincerely apologize for any inconvenience this may have caused.
  
  As outlined in the terms of your agreement, once the initial term is fulfilled, the service continues on a month-to-month basis until we receive notice of cancellation or changes. We will remove the charges that occurred after the date of your initial email. However, any charges incurred prior to March 24, 2025, are valid.
  
  If you have any further questions or concerns, please don’t hesitate to contact us at 855-527-2343.
  
  Sincerely,
  The Hawx Team

  Customer Answer

  Date: 05/06/2025

  
  
  Complaint: ********
  
  
  I am rejecting the business’s response because I am not satisfied with how the situation was handled. That said, I also recognize that  by not responding sooner to verify the closure of  the account has affected the situation. I would like to resolve this and send in a final payment by check. I am requesting that the business provide a mailing address where I can send the payment. Once that is complete, I consider the matter close
  
  
  
  Sincerely,
  
  
  
  ******* *******

  

  Business Response

  Date: 05/06/2025

  Dear *******,
  We sincerely apologize for any inconvenience this may have caused. Our billing address has been sent to the email address we have on file.
  If you have any further questions or concerns, please don’t hesitate to contact us at 855-527-2343.
  Thank you,
  The Hawx Team

  

  Business Response

  Date: 05/06/2025

  Dear *******,
  We sincerely apologize for any inconvenience this may have caused. Our billing address has been sent to the email address we have on file.
  If you have any further questions or concerns, please don’t hesitate to contact us at 855-527-2343.
  Thank you,
  The Hawx Team

• Initial Complaint

  Date:04/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for Mouse and rat services for years actually had a worse issue by the end than when I started and come to find out from the mouths of the technicians who came to my house to provide service was because there hasn't been bait in any of these boxes in well over a year plus not only that but I was recommended to call and get a refund from the employ themselves I was treated like a liar and criminal when I called in like all this was my own fault. When I did finally catch a tech and tell him to get all the stuff out of my property that belongs to them He was able to find just 2 bait boxes to take with him when I asked where the rest were it was a shrug and " If you see one I missed just throw it away none of them have bait in them anyways havent for a while" I paid for a service that was never provided I just want my money back So I can give it to a company that will handle my issue as this what business are supposed to do Provide sertvice for money rendered not steal and yell at you when you want to cancel.

  

  Business Response

  Date: 04/28/2025

  Dear ***,
  
  Thank you for bringing this matter to our attention. We apologize for any inconvenience or confusion this may have caused. We have provided services and will not be able to issue a refund. Your account is closed and you will no longer receive services. If you have any other questions or concerns please give us a call ************.
  
  Thanks,
  The Hawx Team
  
  

  Customer Answer

  Date: 05/06/2025

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because: There has been no attempt at resolution, Just cancelling my service after receiving money for services never performed or even attempted to come to a resolution after your own employees are the ones who urged me to reach out is extremely unprofessional  and downright childish just as the phone conversation I had with your leadership was. Little lesson for you as a business owner myself (much larger than this clown show you run) belittling and arguing with a customer to avoid taking any ownership or responsibility is terrible practice. But this must be the process for when you get caught trying to take advantage of what you probably assumed was a single stay at home mom until the man shows up and your tone and dialogue changes entirely shows me the kind of man and company you are.
  
  
  
  Sincerely,
  
  
  *** *****

• Initial Complaint

  Date:04/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last year I was given the run around and was constantly told that they would come out. I came here to file a complaint and review. Apparently it has since been deleted. The “owner” contacted me and told me he apologized and would directly contact me for anything and everything from then on. I have not heard from him not once since. They want to continue to charge me monthly with late fees when I have specifically asked to cancel my contract. I am still waiting for them to bill me for my cancelation. And ONCE again they did not once call me for their field “technician” to come out. I have specifically asked that they call me BEFORE my set time that they come out and not once have gotten a phone call.

  

  Business Response

  Date: 04/28/2025

  Dear ****,
  
  Thank you for bringing this matter to our attention. We apologize for any inconvenience or confusion this may have caused. We will have an account manager reach out to you about your concerns.  If you have any other questions please give us a call ************.
  
  Thanks,
  The Hawx Team