Business Profile

Pest Control Services

Hawx Services, LLC

Headquarters

Complaints

This profile includes complaints for Hawx Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

2,156 total complaints in the last 3 years.
327 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/27/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have had one issue after another with your company. First I had a salesman come to my door to sell me Hawx Services. The services he promised were not the services I found I was signed up for. When I contacted the company to ******, I was told I couldnt cancel until a month before the contract ended. I asked for notification the night before treatments 3 times but that was never done either. When I called to make it clear that I would honor the contract even though it was not what I had been told, but that I did not want to be on automatic renewal, I was told the company could not do that and that nothing could be done until a month before my contract expired. I tried to contact the company during business hours to pay off the contract in full even without services but the site chat feature said I had to call during business hours even though it was during that time. I have tried to fulfill my part of the contract but the company has been dishonest and difficult to work with.
Business Response
Date: 02/28/2025
Dear ***,

Thank you for reaching out. We apologize for any inconvenience.

Following your call on February 27, 2025, your account is now set to receive service reminders.

If you choose to pay off the remaining balance of your agreement, your account will still be within the first-year term. As a result, your account will remain active until you provide notice to close it after fulfilling the agreement terms.

If you wish to cancel before either party has fulfilled their obligations, an early termination fee of $199 will apply.

For any questions, please contact us at **************, MondayFriday, 8 AM5 PM.

Thank you,
Hawx Pest Control
Customer Answer
Date: 03/03/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ********
Initial Complaint
Date:02/27/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I contacted them for a quote. I did not accept the quote. I advised them I went with a a different company then they wanted me to tell them who I went with and how much they charged me. I advised them that I was not giving them this information, and ask them to stop calling me. The company continues to call me up to as many as 5 times a day. I ask them to remove me from any type of call list and I have reported them as spam and blocked them and they call from a different number repeatedly. I just want others to know that they will hound you over and over if you don't accept their quote.
Business Response
Date: 02/28/2025
Dear Ava,

Thank you for this information. We will send this to the sales team for resolution to this matter. Once again we apologize for the inconvenience this may have caused you. Your phone number has been removed from our call list. If you have any other questions or concerns please give us a call at ************.

Thank you,
The Hawx Team
Initial Complaint
Date:02/25/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 26, 2024 a salesman for Hawx Smart Pest Control located in ***********, **, rang my doorbell. At that time, I was seeing a few silverfish in my bathroom so I agreed to let the tech spray the house. He finished, around 6PM, and I signed the Service/Billing Summary. The sales *** told me the cost of the June 26, 2024 service was $49.99. The company would spray every 4 months and I would be billed $39.99/mo for the service. He said nothing about a Service Agreement. A week or so later, I saw a Welcome Letter text message from Hawx but I did not respond.On Oct 20, 2024 after paying 3 more payments of $39.99 and not seeing any silverfish, I decided I did not need *************** My acct *** was $0.00. I notified **** to cancel my acct and any appointments effective immediately.Hawx kept calling and sending me text messages and emails to submit payment. On Nov 19, 2024 I reminded Hawx of my Oct 20th acct cancellation. I was notified on Dec 3, 2024 that my acct was closed and I was charged an early termination fee. Hawx sent a total of 33 ph calls, 21 emails, and 11 texts until I blocked their number. On Dec 16, 2024 I again requested documentation of the signed Service Agreement so I could verify my signature. I'm still waiting.On January 24, 2025, Hawx sent me a letter stating I owed them $248.99. On February 23, 2025, Hawx sent me a letter stating I owed them $253.99 and additional fees will continue to accrue until the balance is resolved under the terms of my Service Agreement. On Feb 24, 2025, I retrieved my emails from ****: June 26, 2024 at 02:03 PM, email was addressed as ****************** Agreement is Ready to Sign via Panda Doc." June 26, 2024 at 02:06 PM, email was addressed as "Hawx General Pest Control Service Agreement" document has been completed by all participants. I'm 76 and not tech saavy. Task impossible to do in 3 min. Would not sign SA if I had seen it. Both emails and text are still unopened. I want a signed paper copy of the **.
Business Response
Date: 02/25/2025
Dear ******,

Thank you for reaching out, and we apologize for any inconvenience.

After reviewing your account and complaint, we have removed a portion of the balance. The remaining balance is valid. We have re-sent a copy of your signed agreement to your email on file, as well as a current statement reflecting the new balance. You did receive a copy of the signed agreement upon signing it, and our records indicate that email was opened 3 times.

Please call our office with any other questions or concerns, or to make a payment. We are open Monday-Friday 8AM-5PM and our number is **************. You can also visit the customer portal at *********************

Thank you,
Hawx Pest Control
Customer Answer
Date: 03/10/2025

Complaint: 22987249

I am rejecting this response because:
Hawx:

I appreciate the "re-sent" copy of the Service Agreement with an Electronic Signature so that I could view the Signature Certificate for the first time. And, YES, I probably opened it at least three times to examine it carefully for accuracy. Looking at the Signature Certificate, there are two glaring discrepancies: The Timestamp which states it took 2 min and 34 sec to receive, view, and sign or initial a five ************ Agreement. Also, the ** address on the Signature Certificate does not match the ** addresses on my computer or cell phone. The ** and Electronic Signature belong to an individual or business located in *****, **. I do not believe I owe Hawx anything. I paid Hawx $169.96 and received one treatment before cancelling my account. I am requesting that Hawx adjust the valid balance to $0.00 so that this matter can be resolved.

Sincerely,

Sincerely,

****** ******
Business Response
Date: 03/10/2025
Dear ******,
Thank you for bringing this matter to our attention. We apologize for any inconvenience or confusion this may have caused.
At the time of sale, you signed the agreement on the sales representatives tablet. Upon completion, the agreement was promptly sent to the email address you provided. Please note that the agreement includes a right of rescission, which is valid within a 3-day period. Unfortunately, as this window has passed, the early termination fee remains applicable.
Should you have any further questions or concerns, please dont hesitate to contact us at ************.
Kind regards,
The Hawx Team
Customer Answer
Date: 03/11/2025

Complaint: 22987249

I am rejecting this response because:
Hawx,
I want to see a copy of the document and agreement I actually signed on the representative's tablet, not an electronically generated PandaDoc. I would like to compare the original document to the Service Agreement you sent me later in an email stating, "Your ************ Agreement is Ready to Sign via PandaDoc" and another email stating, "Hawx General Pest Control Service Agreement' document has been completed by all participants" showing my Electronic Signature in full name as well as initials in several places on the document that I received three minutes after the first email. Also, I would have taken note if your sales rep ********* pointed out a right of rescission or if it was ****** on the tablet. Again, I am requesting that Hawx adjust the balance to $0.00 to resolve this matter.
Sincerely,

****** ******
Business Response
Date: 03/12/2025
Dear ******,
Thank you for your feedback and for giving us the opportunity to address your concerns. We would like to clarify that all of our agreements are signed electronically, as part of our standard business practice. When our representative met with you, the Service Agreement was presented for electronic signature via a tablet. This method ensures both security and efficiency, and the agreement was then sent to you via email for your review and records.
We understand your desire to compare the signed document with the Service Agreement sent via email. Please note that the document you received is the official signed version of the agreement, and the details of your electronic signaturealong with initials where requiredare part of this official record. As per our process, a copy of the agreement is always provided to the customer after it is electronically signed.
Regarding the right of rescission, it is included in the agreement itself, and we make it a point to inform all customers of this right during the signing process. While we cannot comment on the specific conversation held with our representative, rest assured that this important information is outlined in the agreement.
As the three-day right of rescission period has elapsed, we are unable to adjust the balance to $0.00. The charges remain valid, and we kindly ask that you contact us at ************** to arrange for payment.
We value your business and appreciate the opportunity to address your concerns. Please do not hesitate to reach out with any further questions.
Best regards,
Hawx Pest Control
Customer Answer
Date: 03/17/2025

Complaint: 22987249

I am rejecting this response because:
Hawx,

I believe we have come to an impasse. I don't think it is too much to ask for something, anything with my original signature on it to verify your claims. Unfortunately, it seems you have not been willing or able to provide such a document. Therefore, I cannot in good conscience pay your early termination fees. Furthermore, after reading numerous of the 2244 BBB complaints against Hawx, I see many similarities to my situation starting with your, "We apologize for any inconvenience or confusion this may have caused." salutation, implying that the customer is confused about your billing practices and disputable demands for money based on early termination fees that were not explained to them nor did they agree to when signing a reps ******* After receiving over two thousand plus complaints, I would think **** would change the way they presented their services to potential customers, emphasizing that the customer is signing a year long service contract with potential early termination fees. Leaving that information out of the presentation, whether intentional or not, then accusing people of being confused instead of uninformed, opens up the opportunity for **** to harrass "customers" for payment, over and over again. For some, I guess the money made off of this tactic can be more important than running an ethical business. End of comments.

Sincerely,

****** ******
Business Response
Date: 03/17/2025
Dear Ms. ******************** you for your feedback. We understand your concerns and appreciate the opportunity to address them.

We would like to clarify that our goal is always to provide clear and transparent information to our customers. We regret any misunderstanding that may have occurred. However, we would like to emphasize that you were presented with and had the opportunity to review the agreement, including the terms and conditions, at the time of service initiation.

We are happy to assist you in locating the specific section of the agreement where the early termination fee is outlined. Please note that all charges are valid according to the terms of the signed agreement.

This will be our final response regarding this matter. Should you have any further questions or need additional assistance, please feel free to contact our customer service team.

Thank you,
The Hawx Team
Initial Complaint
Date:02/25/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We informed Hawx Pest Control of cancellation of our service on December 30, 2024, when we had a $0 balance. By mid-January, they informed us that we had a final invoice of $51 which they required for payment. After haggling about this, the **** representative told us that paying the required $51 would mean we would receive one final service call, so we paid that final (so we thought) invoice, believing our obligations were finished. By mid-February, we received communications saying we had another required invoice of $51. Their customer service informed us that, because we agreed to that service call in January, the account was still open, and now we had another required payment of $51. We refused to pay it, but no amount of discussion of past events could convince their representative that perhaps Hawx was at fault. Since then, we have seen through multiple review sites that this is common behavior for the company, and many have fallen for this scam behavior and paid multiple invoices while trying to cancel the service.
Business Response
Date: 02/25/2025
Dear ******,

Thank you for reaching out. We apologize for any inconvenience.

In January, you called to cancel your account. Since you had a past-due balance and a service was due, we advised that paying the balance would allow us to complete a final service, after which you would need to call back to close the account. We cannot service closed accounts or pre-cancel them.

You made the payment, and your final service was completed on January 20, 2025. As we did not hear from you again until February 24, your account had already been billed and remained past due. Your account was closed with the remaining balance due.

For questions or to make a payment, call us at ************** MondayFriday, 8 AM5 PM or visit ********** to make a payment.

Thank you,
Hawx Pest Control
Customer Answer
Date: 02/27/2025

Complaint: 22987054

I am rejecting this response because: I was never informed that I had to call after the final service (which I paid for only to terminate my account - since I had sent an email a month before to cancel service). I would have declined that final service. I was assured that my account was closed and I would not be billed again. I refuse to pay this additional amount and feel that a class action law is in order to represent the many people that have been forced to pay additional fees.
Sincerely,

****** ****
Business Response
Date: 02/27/2025
Dear ******,

We apologize for any inconvenience. As noted, we cannot service closed accounts or pre-cancel them. When you called to cancel on January 13, the January 2 payment was due. You paid it and received service, and would have received instructions to call back afterward to complete the cancellation.

When you called on February 24, your account was closed with a past-due balance from February 2, which you declined to pay. Your payment due date has remained the 2nd of each month since you signed up in June 2023.

As a courtesy, we have removed the remaining balance. Your account is now closed, and no further services will be provided.

For any questions, please call us at **************, MondayFriday, 8 AM5 PM.

Thank you,
Hawx Pest Control
Customer Answer
Date: 02/28/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ****
Initial Complaint
Date:02/21/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In July a young man came to my house on behalf of Hawx Pest Control. At this time I was having problems with ants in my house. I decided to try their services so someone came July 11th to treat for ants. On July 14th I got a survey from them about the services I'm not sure what all the questions were but I know I was happy with the ****** who came, I was informed completely about where and when he treated, but I never gave a perfect review (in #s) because I hadn't had time to see if it worked. I got a call from some guy *** **** he asked me to change my # score or it'll look bad for the technician I explained that I didn't because there wasn't enough time for me to see my benefit of having him, but I did to be nice. On Aug. 20th a 2nd ****** came because I called telling them I still had ants and it wasn't any different after them treating. So he treated again. I never saw any change in my ant problem so on Oct. 27th I called and asked to stop services. Now today Feb.,2025 I received a bill for $157 so I called the number and spoke to 2 people the 2nd ****** said my account was still active and I do owe the $157 + $199 for ending early. I don't understand why I should pay for their services if I haven't had any since Aug and should I pay for ending early if they didn't help me with my problem, I paid for the services at the time. I should owe nothing and be left alone!!
Business Response
Date: 02/21/2025
Dear *****,

Thank you for reaching out, and we apologize for any inconvenience. After reviewing your account, we see that you signed up with us July 10, 2024. You were serviced on July 11 and August 20. Your next service would have been due around November 2024, but was unable to scheduled or performed, due to the unpaid payment due November 10, 2024.

Indeed, since the August 20, 2024 appointment, we have no record of contact from you, including on October 27, 2024, until today, February 21, 2025. We have attempted to contact you, many times to resolve the past due balance, and were unable to reach you. Your signed agreement also stipulates to call the office to cancel.

During the phone call on February 21, 2025, we reminded you of the past due balance, confirmed the account's active status, and offered to assist you in closing your account if you preferred. You did not wish to pay the early termination fee, or the remaining balance, and so the call ended with the account remaining active.

As a courtesy, at this time, we have closed your account without the early termination fee. The remainder of the balance will need to be paid. This can be done via your customer portal at ********** or via the phone. If you have any further questions, concerns, or to make your payment, please call our office at ************** Monday-Friday 8AM-5PM.

Thank you,
Hawx Pest Control
Initial Complaint
Date:02/20/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
*date of transaction: 2/20/2025 *the amount of money you paid the business: $39 + $127.93 = $166.93 *what the business committed to provide you: provide pest control to my home *what the nature of the dispute is: Ive made payments for services I did not received ($39 and $127.93). Near the end of October 2024, I paid $39 and was able to schedule the pest control service, but it was automatically cancelled without my knowledge. I called in the day of the service to cancel my subscription and the technician transferred me to another technician where the call was dropped. Since then, the business did not provide any services for the $39 that I paid and I did not contact the business; however, the business continued to bill me for services that were not provided at all. I ended up calling the business in December 2024 to try and cancel the service. The cancellation was successful; however, the business insisted I pay $127.93 for their services, which does not make sense because they automatically canceled my scheduled service in October 2024 and did not provide any additional services since then. Ive wasted 8 hours my vacation hours on the day that they automatically canceled my scheduled service in October 2024 without any prior notification. To summarize, I paid $39 for a service that was not provided in October 2024 and I paid an additional $127.93 in order to close/cancel my account.*whether or not the business has tried to resolve the problem: the business solutions were to continue the subscription with them or pay the $127.93 for their services (which were non-existent) upon requesting to cancel the account.
Business Response
Date: 02/21/2025
Dear ***,

We apologize for any inconvenience. You signed up in June 2023 with a recurring payment due on the 9th of each month, which remained unchanged throughout your accounts duration. The payment you made on October 7, 2024, covered the past-due September 9 payment, bringing your account current and allowing you to schedule service for October 17. However, since the October 9 payment was missed, the system canceled the appointment due to the new balance. We attempted to contact you regarding the past due amount but were unsuccessful.

On October 17, 2024, you called to cancel but did not wait to speak with an Account Manager, so the account remained active. As you mention in your complaint, you did not attempt to contact us again for assistance until December 23, 2024, when the account was closed with a remaining balance.

We continued efforts to reach you until February 20, 2025, and, during that call, we explained the balance and offered to cover a part of it as a courtesy. You agreed to this arrangement, we applied the coupon, and you paid the remainder. Your account has been closed since December 23, 2024, and your balance is clear.

If you have further questions, please call us at **************, MondayFriday, 8 AM5 PM.

Thank you,
Hawx Pest Control
Customer Answer
Date: 02/24/2025

Complaint: 22967820

I am rejecting this response because:
I made the payment online ($39) and was able to SUCCESSFULLY scheduled the service for the October 17. If your system was going to automatically cancel the appointment, then it should not allowed me to schedule the appointment in the first place. I received a text confirmation saying that the Oct 17 service was CONFIRMED, but I was NOT notified of its cancelation UNTIL I called on the day of serviceon Oct 17. After using up my vacation hours to prepare to meet your technician for the scheduled service on Oct 17, which was unknowingly canceled, I simply did not want to have any business with your company after I couldn't cancel my subscription with Hawx on the exact same day of Oct 17. I ended up paying an additional $128 just to "close" the account in Dec 2024. Simply put, I did not received any services for $128 + $39. In the end, the entire business feels like a scam due to poor online data management and customer service/ satisfaction.
If you can apply a "credit" that brings the payment down to $129, then you could have applied a credit of $129 to bring to payment down to $0, which would have accurately represent the services that your company provided, which was nonexistent.
Please be fair and refund ~$168 to accurately represent the services that you provided to this ex-customer.

Sincerely,

*** Au
Initial Complaint
Date:02/18/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The salesman that came to our house to sell us the service lied to us about the price, what we would be getting with the service that we bought. He told us there would be additional services that were not actually included just to get us to sign up. After our first service date, we realized we had been lied to and called the call center. The person we talked to said that they have been trying to train the salesman better because they do tend to lie. We tried to cancel service then but they would not allow it and gave us a discount. Then 4 months later, we had not had any additional service and they tried to charge my card for services not rendered. We yet again called and they told us we could not cancel again. Now today. They are trying to charge my card for $240 and mo services have been rendered again. The purple in customer service say there is no management to speak to and they cannot change the charge. They have been asked multiple times to remove the card they have on file and we have given them a different card to use and they did not remove the card and tried to charge it today. This company has been a nightmare to work with and we will never use them again.
Business Response
Date: 02/19/2025
Dear *******,
We do apologize for any inconvenience this may have caused you. We will need more information to locate your account like an account number or address. Once again we apologize for any inconvenience this may have caused you. If you have any other questions or concerns please give us a call ###-###-####.
Thank you,
The Hawx Team
Initial Complaint
Date:02/17/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We had Hawx pest service for a year starting July 2024 and the service was supposed to end July 2025. My husband called 3 times to make sure that was going to happen 2 twice before he was deployed and 1 time while he was. They are still insisting that our account is active and that we owe them money. They have not serviced our home since 8/30/25. We did not sign another contract with them.
Business Response
Date: 02/19/2025
Dear ****,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience or confusion this may have caused.
Please note that once the agreement is fulfilled, it will automatically continue on a month-to-month basis until we receive notice of any changes to the account. However, services have been suspended due to an outstanding balance, as we are unable to provide service with an open balance. We have made several attempts to contact you regarding this issue.
As of January 23, 2025, your account has been closed, and all charges remain valid. It appears you have already been in contact with one of our agents and have arranged a payment plan.
If you have any further questions or concerns, please do not hesitate to reach out to us at ###-###-####. Our office hours are Monday through Friday, from 7:00 AM to 6:00 PM (MT).
Thank you for your understanding.
Sincerely,
Hawx Pest Control
Initial Complaint
Date:02/15/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I started contracting the service of Hawx in July 2022. In July 2023, I stopped making payment since I was not satisfied with the value of the service. I called them to resign the contract. They said that the contract was for 2 years, and that I would have to pay for the 2 full years if I wanted to stop the contract.

They did not continue to provide the service, but the continued to charge me, though I did not have money to honor the charges with the payment method I had on file.

Around October 2024, they called me to see if we would make an arrangement to pay the balance they said that I owed them even if they did not provide the service. Since I has going through hardship, I told them I was not ready to make any commitment.

In the meantime starting in January 2025 they continue to call me almost every day and several times a day.

Yesterday, February 14th, I was surprised to see that they use the bank information stored on my account, not authorized to make payments, without my consent they charged me $368.79 leaving me account in the red, and causing the bank to charge me $40 overdraft fees, while I became unable to pay my rend that was scheduled to be paid a few hours later.

I called them to discuss the matter and ask them to reverse the charges, They refuse.

I consider this storming of my bank account without my authorization as a business mal practice. I am seeking remediation to that situation.
Business Response
Date: 02/17/2025
Dear ******,

Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience or confusion this may have caused.

We have made several attempts to contact you regarding the overdue balance, but unfortunately, we were unable to reach you. The last payment we received from you was in May 2023. However, we successfully received the outstanding balance on February 14, 2025.

Please note that we are unable to provide services when there is an outstanding balance. Monthly charges will continue to accrue until we receive notice that you no longer require the service. As of now, your account reflects a zero balance.

If you have any further questions or concerns, please feel free to contact us at ###-###-####.

Thank you,
The Hawx Team
Initial Complaint
Date:02/10/2025
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My problem is i signed a contract to have quarterly service and since Dec.23 by appointment keeps getting pushed out and now I am being told that I cannot cancel the contract and that they would issue a credit for "191.00" but I still do not have service and they are now two quarters behind in the service that I need. When I call they tell me there is nothing they can do and that they rescheduled me and I have to wait. I need pest service and they are charging me for services they are not doing. Pest service is needed and now I am at the mercy of a company who will not let me out of my contract or give me service. I just want to cancel the contract and move on. I need pest control.
Business Response
Date: 02/11/2025
Dear *****,
Thank you for bringing this matter to our attention. We apologize for any inconvenience this situation may have caused. A refund has been processed for the months of October, November, and December. Please allow 5-7 business days for the funds to appear in your account.
We have you scheduled for service on February 18th. Should you wish to make any adjustments to your account, please feel free to contact us at ###-###-####. Our customer service team is available Monday through Friday, from 7:00 AM to 6:00 PM (MT).
Thank you for your understanding.
Sincerely,
The Hawx Team
Business Response
Date: 02/14/2025
Dear *****,
We sincerely apologize for any inconvenience this may have caused. We have processed the closure of your account without applying the early termination fee, and a refund has been issued. Please allow 5 to 7 business days for the refund to reflect in your account.
As your account is now closed, no further services will be provided. If you have any additional questions or concerns, please feel free to contact us at ###-###-####.
Thank you,
The Hawx Team
Customer Answer
Date: 02/19/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
After writing to my congress representative and writing a one star review on google with threats to call Fox news Investigates. Hawxx responded with an email that I had to copy and paste and tell my story AGAIN in order to get a resolution that was satisfactory. Truly a ridiculous amount of work to have a company actually give you the customer service that should have been taken care of with one phone call. I know it is only Pest Control but necessary. I bet I have spent 40 hours to get to this point of resolution. It just goes to show you that unless you are relentless and push to get what is right as a consumer, companies will take advantage of contract and take your money all day long without any concern with why you signed the contract in the first place. Final thought- Hawxx should have given me a years worth of service for free for the trouble. But this shows you what they are about and have zero concern with building a business that actually wants to earn a customer for life and actually cares about the service that they provide. It's a get rich scheme- sell you a contract at a better price than all the other competitors and then when they fail on the service, there is zero accountability to the customer to deliver and hold up their end of the deal.

Sincerely,

***** *****

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Business Response

Customer Answer

Hawx Services, LLC is BBB Accredited.