Business Profile

Pest Control Services

Hawx Services, LLC

Headquarters

Complaints

This profile includes complaints for Hawx Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

2,156 total complaints in the last 3 years.
326 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/10/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We have 2 houses we get serviced through Hawx pest control, **** **** ***** *** **** **** *****. They don’t come every month but still charge a monthly fee, plus their products don’t work, we still have pest issues. I called and spoke with someone in October and canceled their services at both addresses as it’s not helping. They haven’t come out to do any service since then but still constantly message and call to pay monthly fees. Why should we pay these? They charge before they come for service, they haven’t come for any services.
Business Response
Date: 02/10/2025
Dear *****
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience or confusion this may have caused.
Our services are provided on a quarterly basis, with warranty coverage available for any pest issues that may arise between scheduled visits. To offer more flexibility, we charge on a monthly basis rather than requiring a larger quarterly payment upfront. However, please note that we are unable to schedule services if there is an outstanding balance on the account. Both of the accounts in question currently have an outstanding balance.
We would like to confirm that your account remains active, and we have not received any requests to cancel the services. Should you wish to make any adjustments to your account or have any further inquiries, please do not hesitate to contact us at ###-###-####. Our customer service representatives are available Monday through Friday, from 7:00 AM to 6:00 PM (MT).
Thank you for your understanding and cooperation.
Sincerely,
The Hawx Team
Customer Answer
Date: 02/12/2025

Complaint: ********

I am rejecting this response because: I clearly called and canceled their accounts in October. Also, what outstanding balance. You charge before you come to do service and I have not had any service since October and I clearly paid the bills in September. I am not asking you to come out to do the service. I am asking you to honor the cancellation.

Sincerely,

****
Business Response
Date: 02/12/2025
Dear ****,

We sincerely apologize for any confusion or inconvenience this may have caused. Upon review, we have no records indicating a request to cancel or close your accounts. Both accounts remain active at this time.

If you would like to make any changes to your account, please do not hesitate to contact us at ###-###-####. Our customer service representatives are available Monday through Friday, from 7:00 AM to 6:00 PM (MT).

Thank you for your attention to this matter.

Kind regards,
The Hawx Team
Initial Complaint
Date:02/06/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The company did not tell us they were going to put us in a contract. They will charge us a ridiculous cancellation fee. They did not tell us it was $50.00 a month and if you cancel early it is $200. They are a bad company.
Business Response
Date: 02/06/2025
Dear *****,

Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience or confusion this may have caused. We understand the importance of clear and effective communication.

Upon signing your agreement, you were provided with a copy of the service agreement via email. The agreement clearly outlines the monthly fee as well as the early termination fee. By initialing and signing the agreement, you acknowledged that you had reviewed and agreed to these terms.

It appears you have been in contact with one of our account managers and have received a credit toward your next monthly fee. Should you wish to make any further changes to your account, please do not hesitate to contact us at ************. Our customer service team is available Monday through Friday, from 7:00 AM to 6:00 PM (MT).

Thank you for your understanding.

Best regards,
The Hawx Team
Initial Complaint
Date:02/04/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hawx pest control called me an excessive amount of times after I signed my contract upwards of 70 times in a 3 day span several times an hour, back to back and after call hours. They dont do the agreed upon services - the interior service was never completed to the point I needed to DIY handle it myself. They would also not book a time to come they would just show up. I work from home that doesnt work.- the exterior service was not handled well either. - they wouldnt let me cancel with out paying a $400 fee even though at best they would get $100 out of me based on contract. And they wouldnt allow me to speak to a manager.
Business Response
Date: 02/04/2025
Dear *******,
We sincerely apologize for any inconvenience this may have caused.
We do offer interior services upon request; however, our primary focus is on the exterior to create a barrier that prevents pests from entering the home. We automatically schedule services on a quarterly basis. If you are currently experiencing any pest issues, you may schedule a warranty service at your convenience. You can either call us directly or use our scheduling link: **************************.
If you wish to discontinue our services, please note that early termination fees will apply, as the terms of the agreement have not been fulfilled. Should you wish to make any changes to your account or have further questions, please feel free to contact us at ************. Our customer service representatives are available Monday through Friday, from 7:00 AM to 6:00 PM (MT).
Thank you for your understanding.
Best regards,
The Hawx Team
Customer Answer
Date: 02/05/2025

Complaint: 22896286

I am rejecting this response because:
there are 2 services I pay for ($199 each)- that is two contracts I would be ending early even though the exterior service is done for the year and the second the interior service should happen quarterly and has happened once. Again those need to be scheduled since I work from home and cant just leave whenever a tech decides to arrive at my home. There is also only 2 months of warranty service left that is a total of $100. - I want my contract ended without paying any additional fees.
the worst case scenario is Hawx is entitled to $100 from me even though they have not done the work they were to do. This contract should be ended
On top of the excessive calling which is not being addressed here.
or
This is a corrosive and unethical business that has broken the laws on customer contact with robo calls. that traps people In abusive contracts that never end. This is not legal or ok.

Sincerely,

******* *****
Business Response
Date: 02/06/2025
Dear *******,

We sincerely apologize for any confusion or inconvenience this may have caused.

To clarify, you currently have two active services: the General Pest Control service and the ************************* The General Pest Control service is provided quarterly and focuses on establishing a protective barrier around the exterior of your home to prevent pests from entering. If you experience any pest issues inside the home, please contact us to schedule a time that works best for you to address these concerns.
The Outdoor Mosquito Control service is a seasonal offering designed specifically for mosquito management.
We apologize for any repeated communication and assure you that all services have been rendered in accordance with the terms outlined in your service agreements. Should you choose to proceed with the cancellation, please be advised that early termination fees may apply.
If you would like to make any adjustments to your account, please feel free to contact us at ************. Our customer service team is available Monday through Friday, from 7:00 AM to 6:00 PM (MT).

Thank you for your understanding.

Best regards,
The Hawx Team
Initial Complaint
Date:02/04/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ive been using hawxs pest control for about two years however this is about billing me for a service they have not done. The last service was in June 2024 I lost my wallet and credit cards that was the last payment I paid. Hawxs has my credit card in monthly payment so no service since june.
Business Response
Date: 02/04/2025
Dear *******

We sincerely apologize for any inconvenience or frustration this may have caused. After a thorough review of your account, we found no record of a request to cancel your account or any prior communication regarding issues with the billing method on file.

Per the terms of the agreement, service continues until a request is made to modify or cancel the account. Charges and services accumulate until such a request is received. The last payment on your account was made in December 2024, and due to the outstanding balance, no services have been provided.

The charges on your account are valid. Your account is now closed, and you will no longer receive services. If you have any further questions or concerns, please don't hesitate to contact us at ###-###-####.

Thank you,
Hawx Pest Control
Initial Complaint
Date:02/03/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On January 24th, 2024, I contacted Hawx Pest Control to cancel my account and was verbally assured by a representative that my account was closed and any outstanding fees were waived. However, on February 3rd, 2024, I was repeatedly contacted and coerced into paying a $50 fee for a service that was never rendered. Despite my prior cancellation, Hawx continued to charge me and falsely claimed in their records that no fee had been waived.Hawx Pest Control proceeded to call me incessantly, including at 4:00 AM, disrupting my household and waking my child. Their representatives stated they would continue calling until I paid and insisted that the only way to resolve the issue was to reopen my account. Feeling harassed, I ultimately paid the disputed fee just to stop the relentless calls.I am filing this complaint to report their unethical billing practices, deceptive business conduct, and harassing collection tactics. I request a formal investigation and a refund for the unjustified charge.Thank you for your time and assistance.
Business Response
Date: 02/04/2025
Dear ******,

Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience or confusion this may have caused.

Your account was officially closed on January 24th. The payment made on February 3rd corresponds to the January monthly fee, which was issued on the 6th, prior to the closure of your account, thus making it a valid charge.

Please be assured that your account is now closed, and you will no longer receive services. Should you have any further questions or concerns, please do not hesitate to contact us at ************.

Thank you for your understanding.

Best regards,
The Hawx Team
Customer Answer
Date: 02/05/2025

Complaint: 22894413

I am rejecting this response because: they harassed me ant unreasonable hours and stated that to review the charges I would have to become a customer again. They also failed to provide service for the payment and said the harassment would no cease unless I paid or became a customer again. They also life not complete that ion as requested on Jan 24th and when I asked for the recording to state that they said they only monitor and do not record which means it is my word against theirs.

Sincerely,

****** ****
Business Response
Date: 02/06/2025
Dear ******,
We sincerely apologize for any inconvenience this may have caused. Please be assured that you will no longer receive calls as your account has been closed and the balance is now zero.
If you have any further questions or concerns, please do not hesitate to contact us at ************.
Thank you for your understanding.
Best regards,
The Hawx Team
Initial Complaint
Date:02/02/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We have notified Hawx Smart pest control on multiple occasions that we will no longer be using their services and have asked them to stop sending us invoices. We notified them on October 27, 2024 via email. We spoke to them on the phone and the customer *** continued to resist cancelling our services and said they would put us on Hold. Once again we notified them via email on January 18, 2025 and informed them that we would be lodging complaints with the BBB and the Attorney General of the state of Tennessee if they did not cease and desist sending invoices statement to us. So we are lodging this complaint. We do not wish to speak with them they do not listen to us when we say we want to cancel. The next step for us is to file a complaint with the attorney general of the state of tennessee.
Business Response
Date: 02/03/2025
Dear *****,
We sincerely apologize for any inconvenience this may have caused. In order to assist you further, we kindly request additional details, such as your account number or address, to help us locate your account.
Should you have any further questions or concerns, please feel free to contact us at ************. We are here to help and appreciate your understanding.
Thank you,
The Hawx Team
Customer Answer
Date: 02/03/2025

Complaint: 22888857

I am rejecting this response because:
We spoke with a representative today and they have finally cancelled our account. However, they are attempting to collect fees from past months starting in October 2024, which is the first time we notified them via email (of which we have a copy) to cancel our account. We expect all of these charges to be dropped. If **** continues to pursue this further we will report the business to the Attorney General of the State of *********.
Our account number for this service is: ******.

Sincerely,

***** ******
Business Response
Date: 02/04/2025
Dear *****,
Thank you for bringing this matter to our attention. We apologize for any inconvenience or confusion this may have caused.
We did receive your previous email and had advised that any account changes would require a phone call. However, we have now removed the outstanding balance from your account, and it is officially closed with a zero balance.
Should you have any further questions or concerns, please do not hesitate to contact us at ************.
Thank you for your understanding.
Best regards,
The Hawx Team
Customer Answer
Date: 02/05/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ******
Initial Complaint
Date:01/31/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was approached at my home by a sales representative for Hawx Pest Control. He provided me a quote of $49.99/month on a month to month agreement with no termination fees for their services. When I signed up, I was given an electronic signature box to sign with no readable contract, and, when I asked the representative about the signature, he simply told me it was an authorization for recurring billing.

Unfortunately, I am unable to budget this money moving forward, and I requested to cancel my account via Hawx's provided email address.

I received a response stating that in order to cancel, I would need to call their support line, so I did. I was then given the run-around about cancelling, and then told I would need to pay a $199 cancellation fee.

I stressed to the customer service representative that the only reason I agreed to the service was that the sales associate promised me it would be a month to month agreement with no cancellation fees. I then asked to be transferred to a supervisor and was told that wasn't an option.

I even initiated an online support chat with Hawx to get the sales associate's name and their supervisor so I could work this out and was simply directed to the same phone number as was in the response to my initial request.

I believe I was deceived into a contract by the sales representative and now being strong-armed into a termination fee I did not know I would have to pay due to the language used by the sales representative.
Business Response
Date: 02/03/2025
Dear Aaron,
Thank you for bringing this matter to our attention. We apologize for any inconvenience or confusion this may have caused. We recognize the importance of clear communication and aim to address your concerns promptly.
Upon signing the service agreement, you received a copy of the agreement via email, along with a welcome letter. Both documents outline the monthly fee and the early termination fee. By initialing and signing the agreement, as well as reviewing the welcome letter, you acknowledged that you have read and agreed to the terms specified.
While we can proceed with closing your account, please note that the early termination fee, as detailed in the agreement, will apply. Your account remains active at this time.
If you would like to discuss any changes to your account or have further questions, please don’t hesitate to contact our customer service team at ###-###-####. Our representatives are available Monday through Friday from 7:00 AM to 6:00 PM (MT).
Thank you for your understanding.
Best regards,
The Hawx Team
Customer Answer
Date: 02/03/2025

Complaint: 22882621

I am rejecting this response because the contract details were deceptively hidden from me. In the conversation I had with the sales representative, I was repeatedly ensured there would be no fees if I were to cancel the service. When asking what I was signing in a small e-signature box, I was told it was simply an authorization to automatically withdraw Hawx's monthly fees from my provided payment method.
If I were told, on the spot, that there would be termination fees should I need to cancel the service, I would not have agreed to the service. I asked repeatedly, and I was told there would be no fees.
Regardless of what is in the contract that was sent to me after the fact, your employee misrepresented the terms of the documents I initialed and signed.

Sincerely,

Aaron Campanella
Business Response
Date: 02/04/2025
Dear Aaron,
We sincerely apologize for any inconvenience or confusion this may have caused.
An agreement was sent to you via email, and upon review, it clearly outlines the application of an early termination fee. Additionally, the welcome letter you received further details this fee. To remain in compliance with the terms of the agreement, we must adhere to these provisions.
Please note that your account is still active. If you wish to make any changes or have additional questions, do not hesitate to contact us at ###-###-####. Our customer service representatives are available Monday through Friday, from 7:00 AM to 6:00 PM (MT).
Thank you for your understanding.
Best regards,
The Hawx Team
Initial Complaint
Date:01/30/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On November 29th, I requested the cancellation of my service. I received an email instructing me to call to process the cancellation, which I did. I spoke with a representative who assured me that my cancellation would be processed but informed me that I could schedule a final service, as I had already paid for it. I scheduled a service for December 4th, during which I explicitly mentioned that, while I was satisfied with the service, I needed to cancel due to rising costs, but I might rejoin in the summer.The representative assured me that my cancellation would be handled promptly. However, to my surprise, I was charged on December 28th and January 28thdespite being told my account had been cancelled.This situation is incredibly frustrating, and it feels as though I was misled. It seems like the representative may have been incentivized to save cancellations rather than ensure that customer requests are properly processed. I feel lied to and am deeply disappointed in how this matter has been handled.
Business Response
Date: 01/31/2025
Dear *****,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience or confusion this may have caused.
We will process a refund for the last two payments made. Please allow 5 to 7 business days for the funds to be credited to your account. Additionally, please note that your account has been closed, and you will no longer receive services.
If you have any further questions or concerns, please dont hesitate to contact us at ************.
Best regards,
The Hawx Team
Customer Answer
Date: 01/31/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *********
Initial Complaint
Date:01/28/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In November, they came out to do pest control services. I was harassed via texts and calls from their employee, Trevor and his wife - who they fired. Since then, they have continued to call me and to tell me to make a payment and to keep services with them. I am a single mom of two in this house, i do not feel comfortable having them in my home or having services with them after the harassment. I would like them to adjust my bill and close my account so that i can move on with my life. I want to hire another company who does not engage in harassment. I need BBB help because speaking to many people within the company hasnt gotten me anywhere other than 3 calls daily about keeping services and making another payment- which i refuse to do.
Business Response
Date: 01/29/2025
Dear Michelle,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience or confusion this may have caused.
In order to proceed with closing your account, the early termination fee, as outlined in the agreement, will need to be applied. Should you wish to move forward with the cancellation process, please contact us at ###-###-####. Our customer service team is available Monday through Friday, from 7:00 AM to 6:00 PM (MT).
Thank you for your understanding.
Best regards,
The Hawx Team
Initial Complaint
Date:01/24/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company has been harassing me for the better part of 2 years. I have been a customer for a long time, and during that time I have received as many as 4 phone calls in a day trying to sell me something, they have failed to fulfill their services multiple times, and have consistently harassed me with calls and emails. I terminated my relationship with this company and continue to get emails asking for money for services that were never rendered. This organization has been unprofessional for years. I have asked them to cease all communication but I consistently get calls and emails to the point that I have blocked their phone number. Their services provided were lazy and unsatisfactory. The fact that I lasted this long was a gigantic waste of money. I would like my account to be zered out due to the fact that services were not rendered and the experience has been terrible from the beginning. I also want to never hear from Hawx again in any form of communication. The charlotte office in particular has been rude and unhelpful.
Business Response
Date: 01/27/2025
Dear Joseph,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience or confusion this may have caused. Please note that your account was closed on January 3, 2025, after the monthly recurring bill payments ceased in November 2024. The account remained active until January, with charges for the monthly service fee being applied during that time. As outlined in our policy, we are unable to provide services while there is an outstanding balance.
All charges are valid, and we kindly ask that you contact us to arrange payment. Your account is closed, but we are happy to assist you with any questions or concerns. You can reach us at (855) 527-2343. Our customer service representatives are available Monday through Friday, from 7:00 AM to 6:00 PM (MT).
Thank you for your understanding.
Sincerely,
The Hawx Team
Customer Answer
Date: 01/28/2025

Complaint: 22853390

I am rejecting this response because:

Services were not rendered. I will not be paying the remaining balance. Your organization has harassed me for 6 months and provided inadequate and subpar service. Your response is shameful. I will not be paying for services that were not rendered.
Thank you

Sincerely,

Joseph Stanley

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