Reviews
This profile includes reviews for Hawx Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 720 Customer Reviews
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Review fromCarmen D
Date: 10/02/2024
1 starCarmen D
Date: 10/02/2024
They were very pushy hand ant cards through my neighborhood, and my husband fell for this and signed a contract. They came out once to treat a ***** problem that we had and their contract provides that we can call and ask them to come back if the issue was not resolved. So I called and scheduled an appointment. I was told that gentleman would call me to let me know when hes gonna be there. I took off the entire day from work and he never showed up and never called. I repeated that entire process when I called to schedule it again and again I took off of work all day and he never appeared and never called. So I hired another company that came out and did a great job. In the meantime Im trying to cancel the contract because they have me on automatic bill and you cannot speak to anybody that has any responsibility there. They want to charge $199 as a penalty fee to cancel the contract. Theres a very specific provision that says that they breach the contract by not providing services. The customer can cancel. But now Im in a legal dispute with them back-and-forth over this and theres nobody at that head office that you can ever speak to. I highly recommend not doing business with these people.
Hawx Services, LLC
Date: 10/03/2024
I want to look into this can you email me at ***************************************Review fromJoshua R
Date: 10/02/2024
1 starJoshua R
Date: 10/02/2024
This company is an absolute scam. Do NOT enter a contract with them. I entered a year contract with them and it was a hassle just to get them to come out for the initial treatment. They have only come out for the initial treatment and have canceled and rescheduled for a total of 7 times in the last 3 months. They will only come out for quarterly treatments, and will NOT do additional treatments as stated in contract. So good luck if your home is infested. They DONT care. Save your self some trouble and research pest controls before entering a contract so you dont make the same mistake I did.Hawx Services, LLC
Date: 10/03/2024
I want to look into this can you email me at ***************************************Review fromDerek F
Date: 10/01/2024
1 starDerek F
Date: 10/01/2024
Did not do service for a year still charged me for doing no service when trying cancel to cancel tried to force me to sign a new contract for 12 months or pay for the service and I can have have the year of no service forgiven beware of this company I have been with them since 2016Hawx Services, LLC
Date: 10/03/2024
I want to look into this can you email me at ***************************************Review fromJillian T
Date: 10/01/2024
1 starJillian T
Date: 10/01/2024
DO NOT SIGN A CONTRACT WITH HAWX, IT ISN'T WORTH YOUR HARD-EARNED MONEY!!!If I could give this company no stars, I would. It was my understanding that what I had signed up for was specifically $84.00 a month for April through October and then $42 a month for November through March. This is not the case at all. We actually get charged both every month. Do I take full responsibility for not reading the contract closer, yes I do, but it should also be illegal for sales **** to mislead you into what you are signing up for and quickly scrolling you through their contracts giving you the "gist" to get you to sign faster so you can't read it. As a first-time home buyer and someone planning their wedding, this company should be ashamed of themselves for conning people out of their hard-earned money that should go into savings because anyone can do their c*** work on their own including buying a mop and wiping down the sides of the house to get rid of the number of spiders. The work they state they do is mediocre at best. Besides being charged more than what was originally communicated, they want $199 per contract to cancel (mind you, these services are all marked as separate contracts so they can get you for more money). This company must ****** off their cancellation fees and is probably how they are still in business. If it wasn't for those fees, they wouldn't be making any money. Just so I don't have to pay $400 directly out of my pocket, I was able to discontinue only 1 service and by doing so I wouldn't be charged the cancellation fee since the other contract is still going. Believe me, once the contract is up (or even maybe beforehand if the wedding budget allows), I will be cancelling this service immediately. TAKE THIS AS YOUR WARNING, FIND A DIFFERENT COMPANY AND NEVER SIGN A CONTRACT WITH HAWX!!!Hawx Services, LLC
Date: 10/03/2024
I want to look into this can you email me at ***************************************Review fromLauren S
Date: 09/30/2024
1 starLauren S
Date: 09/30/2024
I highly do not recommend Hawx Pest Control for any homeowner. I was deceived by the sales person when I signed up who never initially mentioned it is a subscription based service. He also never mentioned that I would be billed every month, or the billing frequency at all for that matter. He just told me the services were $39.99. I told him that the current company I was with at the time Rocket Pest Control Services was about $85 per quarter and he stated that **** is cheaper. But he FAILED to mention that the $39.99 fee is a monthly fee, not just the service fee for whenever they come out to your house (therefore making it way more expensive than the previous company I was with). He said it was per pest control treatment/visit. He then had me quickly sign paper work while I was on the phone with him so I never never had a chance to read all of the lengthy paperwork. I had never been asked by a salesperson from any company to hurry up and sign during the actual phone call. Most other companies usually email the forms/contract so you can actually read it & then sign it. But that's not the way this company works I guess. But when you are sales-**** you are supposed to give full disclosure of what you are providing to the customer instead of leaving details out, and hoping they don't see THE ***** of their services while they are quickly asking you to sign during the actual call. He actually never emailed me anything! The only reason why I found out it was a subscription is because I called wondering when I was going to receive a bill for my first service I received (trying to be a law abiding citizen). And now I am stuck in a contract for an entire year and paying way more than I was with the previous company. I will be telling everybody I know to never sign up with Hawx & warning them about their sneaky sales tactics. I'll also make sure I warn people in ******** groups as well. I called the company to try to get out of the contract but the *** stated she couldn't.Hawx Services, LLC
Date: 10/01/2024
I want to look into this can you email me at ***************************************Review fromErin S
Date: 09/26/2024
1 starErin S
Date: 09/26/2024
I tried to cancel in July because we are moving. The agent said they service our new area and he talked me into giving me a few free months and we would pick back up in Oct once we arrived in **. After contacting them to cancel because for the past 2 months I have had nothing but phone calls and emails and charges saying they serviced the properties, they told me that they do NOT actually service our new home in ** and that in order to cancel without paying the early termination fee I would have to provide some type of documentation showing that we sold the property here in MD. I think that is ridiculous due to the fact that they tried to sign me up for an area that they do not even service in **.Hawx Services, LLC
Date: 10/01/2024
I want to look into this can you email me at ***************************************Review fromShannon L
Date: 09/25/2024
1 starShannon L
Date: 09/25/2024
I definitely wish I'd read reviews before getting sucked into a contract with this company. I ended up paying way more than expected in the contract first off. The service techs were fine but cancelling was a major feat in itself, and then they tried to force me to re-contract to get my final service in - DURING the last month of my paid contract - which I didn't agree to do, and had then charged my card. I had the charge returned since it was authorized, and have since received an invoice for the charge back and some new fee recently. The billing person even said that a supervisor would not call back when I requested, and that he's seen upwards of 20 calls a day to clients. I personally have had to block one number and will be blocking another for them today as they've called me 8 times just today, between the hours of 9am and 2pm. Absolutely horrendous and at this point, I'd rather they try to ding my credit so I can have a credit company have it removed with the cancellation back-up emails I have on hand than pay them a single cent more.Hawx Services, LLC
Date: 09/26/2024
I want to look into this can you email me at ***************************************Review fromInga H
Date: 09/21/2024
1 starInga H
Date: 09/21/2024
I wish I could give a half star. This company consistently provided half of the service I paid for because technicians would arrive unscheduled and not have access to my entire property. Even trying to reschedule didnt work. They would come without warning. When I complained and then canceled my contract, they had the audacity to bill me a $199 cancellation fee without providing full service. Just to get rid of them and not have a ding on my credit, I paid to get out. Dont do business with this company!!! Their technicians lie about providing full treatment service at your property and then railroad you for payment. Awful and deceptive business practices!Hawx Services, LLC
Date: 09/24/2024
I want to look into this can you email me at ***************************************Review fromTimothy A
Date: 09/16/2024
1 starTimothy A
Date: 09/16/2024
Absolutely the worst establishment I've dealt with in my life! Was misinformed in the sales pitch, and when I called disappointed in their services their **** were incredibly rude and disrespectful! When I asked to speak to a higher up manager it was apparently not possible and in their words they do not take phone calls.Without my authorization or request one of the *** snapped impatiently and closed my account! Charged me $200 and thus overdrawing my bank account! I called back furious and got absolutely nowhere with the same crappy/unprofessional customer service!Hawx Services, LLC
Date: 09/19/2024
I want to look into this can you email me at ***************************************Review fromLisa C
Date: 09/13/2024
1 starLisa C
Date: 09/13/2024
This company is a scam and even when I cancelled they continue to harass me by calling and calling.They mislead me about their cancellation policy which cost me over $300 because each service is a separate contract. This is a huge rip off.When I requested them to come out a spray in between the quarterly spays, they never show up and then they tell me I am the one who cancelled. Total ****** addition, they will not stop calling me to argue with me even after I tell them not call me anymore. Terrible company.Hawx Services, LLC
Date: 09/17/2024
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