Reviews

This profile includes reviews for Alder's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Alder

  450 N 1500 W Orem, UT 84057-2829

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  Alder

  2009 Macarthur Dr STE 4 Bldg 8 Alexandria, LA 71301-3774

• 

  Alder

  3135 Millbranch Rd Memphis, TN 38116-1917

Review Details

• Review fromMalcolm A.

  Date: 10/05/2022

  1 star
  This company is using false advertisement to lure customers into their misleading contract promises. Agreed to pay off existing alarm company to sign with Alder. Been waiting since July 2022 for buy out check. As of now, nothing. Each time I call, the check is in the mail. I need help with this matter

• Review fromChristine B

  Date: 10/01/2022

  1 star
  I am in a DISASTER ZONE due to Hurricane *** on *********************. I LOST MY HOME on *********************. I spent almost 2 hours yesterday (the day after the hurricane) being put on hold and explaining to "the first step" in the Alder call center that I have no home and need to cancel service. One woman asked for an "incident report." ARE YOU KIDDING ME? It's awful how I never got to anyone who would actually cancel my service. I have so many things to do during a disaster than to be put on hold. I had to cancel my credit card so that they would not get another dime from me. How terrible that I had to do that under the worst stress of my life.Everything other company I contacted to stop payment/service was great. Alder was the only one that is trying to hide so they could still take my money each month. I think it's terrible that I could ALWAYS get to a person to help me "start service" yesterday - I was desperate and trying to find any human to talk to me. But when I wanted to cancel service, I was on ENDLESS HOLD.

• Review fromNavpreet K.

  Date: 09/29/2022

  1 star
  Dont ever have elder they have no service they are just doing contract for over and over renewing automatically they just dont want to cancel the contract even being them fault

• Review fromDavis C

  Date: 09/28/2022

  1 star
  This company has terrible customer service, no one wants to take the next step solving customer complaint or issues.My cameras have been out since 9/5/22, I tried to reboot or reset with no results, I finally got too speak with someone after 3 days of trying, I was giving an appointment for a tech to come out on 9/27/22, the evening of the 26th I received a phone call stating the tech and my additional cameras won't be out until 12/14/22. In the meantime I am still paying my bill of $81.00 for the 3 additional cameras and signed up for 60 months. But I can't get no service to fix or replace my outside cameras. This is a scam !!I will share my experience about Alder to social media and BBB, This an outrage.

• Review fromKathryn L

  Date: 09/26/2022

  1 star
  I've made multiple attempts to secure a technician to correct the problems with the panel, outdoor cameras front and back and front door camera. I've actually been told by a customer service rep that there is no one to service the equipment in my area? They put the equipment in but won't service it? I'm not going to pay for cameras that don't work. First it was oh a storm knock out the connection. I managed to get an appointment but they cancelled it. That's when I found out or was told no one was in my area for service. I'm a 69 year old woman that was completely bamboozled by their sales rep. He's putting it all on Alder stating that once there's a sale it's all on Alder. It's definitely apparent that this company is promoting subpar services and equipment. This sales rep even told me not to call customer services and to call him? For what? He's not helpful as well. My next step is a legal one. I may be an elderly person but I'm not stupid. There's really shady stuff going on here. This company doesn't even deserve one star!!!

• Review fromAlicia W.

  Date: 09/21/2022

  1 star
  This company is a a fraud, scam, or whatever you want to call it. They told me one thing and billed for another. They didn't send all the equipment that I ordered. So when I wanted to send back they offered to send the missing parts and lower my bill. Once the system was installed, I couldn't use the key pad. There was an error message that would not go away. The instructions and video weren't helpful. There were long hold times everytime I called. Tech support made a call back and when I answered the guy pretened not to hear me talking and then hung up on me. When I finally got through to someone she told me that that system was working fine and a strong signal on her end. I even had an agent mispronounce my name all the way through one call and another to make fun of how I pronounced my name not once but 3 times during another call. The system never worked. When I finally got the equipment sent back to them and they had it for 3 days, but still billed me again. Down payment to activate service was supposed to be $49.99 with free month of service to try it out or a $50 restock would be charged. $59.99 monthly there after. I was immediately charged $108.99. I was billed $62.99 after they already had their equipment. They owed me a $171.98 refund. The only refunded $121.98 and charged me a $50 restocking fee for faulty equipment, inexperienced agents, agents that are sarcastic and unwilling to help, long hold times, being denied the right to speak to an immediate supervisor, and my wasted time. This company sells security systems by being dishonest and deceptive. They say anything consumers want to hear to make the sell. After that, complete lies to get you to keep it. I was offered a lower monthly rate of $29.99 two different times to keep it. The system did NOT it work! I have made several calls to this company and every agent I talked to told me something different. I want the rest of my money back! Do NOT use this company. They are just taking people's money.

• Review fromAnthony H

  Date: 09/21/2022

  1 star
  Horrible company that's selling products that either don't work properly or don't work at all. The sales **********'t got a clue on the products they're selling, and the so-called tech support is worth less; I've been having problems with my back door camera for some time and the technician asked me was I charging the camera correctly... I'll let you deal with that one; but what really got me ****** was that I asked would the app on my phone go off if somebody comes in to the range of the camera, of course the trusty tech support said yes; it doesn't, so I would tell anybody stay away from this company all they want is your money!

• Review fromSandra B

  Date: 09/20/2022

  1 star
  On 9/15/22 my back door was opened and 1 minute later the alarm activated. I was across the country and had pulled up my camera system just to make sure kids had turned lights off and happened to hear my alarm sounding. It had been going off for over 4 minutes. I disarmed it from my app and checked cameras. I was not contacted nor was law enforcement. I have made 3 phone calls totaling nearly 2 hours with customer service and tech support. I have been told it's a faulty door sensor, faulty control panel, poor internet connection, and my kids' error in setting the alarm. I never complained about the equipment, my only question to them was why my alarm went off for over 4 minutes and no one was notified. They stated it has to sound for **** minutes before anyone is called. Seriously?!? My alarm was activated in the past due and I know for fact that I was called within 2 minutes and law enforcement was called immediately after when I was unable to be reached. Do they realize the amount of damage/harm an intruder can do in **** minutes? This is completely unacceptable. They offered little apology and no resolution to this problem. I used to feel safer with an alarm system but Alder and their lack of concern and blame game has definitely changed my mind.

• Review fromMaureen W

  Date: 09/19/2022

  1 star
  Interesting that I LOST my credit card which has an automatic payment on it and can't figure out how to restart it.I tried for 25 days to have my system transferred to my new home: nothing from Alder. On 8/22 I was threatened by a contractor I had fired so it was imperative that I had an alarm on my house, again, nothing from Alder. They were trying to find someone to install it. I told them they breach their contract with me and to send the cancellation notice to me. I am sending them a certified letter outlining how THEY were the ones that breached the contract by not being able to keep me safe.********************* is the *** of Alder Holdings- https://www.linkedin.com/in/*********************-282681b/ I am trying to reach out to him on LinkedIn. Not sure I will hear from him or not. They were also informed that I will take legal action against them if they turn me over to any credit agency or put it on my credit report. People, keep following up with Alder! Do not let them get away with any of this!!!!!

• Review fromMechelle A

  Date: 09/19/2022

  1 star
  This company is horrible there are threatening to not send me door sensors because I don't want to sign up for another 5 years of my life with a sorry company how am I supposed to secure my home if I don't have door and window sensors they told me that if I didn't upgrade inside a contract that they wouldn't send me Anything what kind of company does this I should have the option of whether I want to stay with the company or not this is the worst company I've ever seen in my life Better Business Bureau need to get behind and find out why are they able to do with