Reviews

This profile includes reviews for Alder's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Alder

  450 N 1500 W Orem, UT 84057-2829

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  Alder

  3135 Millbranch Rd Memphis, TN 38116-1917

• 

  Alder

  2009 Macarthur Dr STE 4 Bldg 8 Alexandria, LA 71301-3774

Review Details

• Review fromToni W.

  Date: 08/22/2022

  1 star
  First of all..what a nightmare. Do not go through this company for your home security needs. This is a DIY installation system, and if anything goes wrong, you're screwed and will not get reimbursed. I have had this service since June 15th 2022 and have not been able to use it. I got my equipment in 3 business days, no problem starting out. I went to set everything up and my communication panel wasn't working. I was told by a tech support it needed an update and a new SD card would be sent. Never came. Called back. They said instead a tech would be sent out, but didn't know when one would be available, could take weeks to months. I told them that was absurd. They ended up sending me a new SD Card, I put it in the panel, then my master code wasn't being accepted, spoke with multiple people over 3-4 week timeframe trying to get it completely reset so I could finish setting it up. no one was able to get it to reset on Alder's. Called them again today stating i'm through and want to cancel and I want my money back since i haven't been able to use the service not one day since i've had it. He kept telling me i have a contract and there will be a fee, yet could not answer any of my questions to justify the charges and cancelation fee for a service i haven't been able to use at all since i've had the equipment, and have called many many time over the last 2 months. At this point they have my bank acct info so I can't force them not to take my money, and I'm not sure what to do, but they haven't heard the last from me yet. I cannot believe this is how they operate. I wish I could leave a no star rating because this has been horrible.

• Review fromClifton W

  Date: 08/22/2022

  1 star
  We started service with Alder home security and the service is not working properly. Called the company to let them know the service wasn't working and they said they would send a technician. I told them I have had to many problems I do not want a technician to come out i want to cancel the service. They said we are in a 5 year contract. We did not sign 5 year contract and they said they would continue to take money from our account. How do we get the help we need to get away from this company that lied to us.

• Review fromRuby H

  Date: 08/18/2022

  1 star
  I entered into what I was told were a 2 year contract. When my back camera went off line I call tech support to send out a technician were told they would call me to set up an appointment I did remind the agent that I have no security protection in my back yard, I also reminded the agent I live in a high crime area and that illegal duping been going on my property i need to see who is doing this so i can report it to the police. I called on July 2, 2022, July 11, 2022, July 18, 2022, July 25, 2022, Aug 8, 2022, Aug 15, 2022 as of today day no call, no technician, I ask to cancel my service so I can get security all the rep keep saying is you have a 5 year contract. I reply I am not getting service. Please tell me how I can get out of my contract. I need security service.

• Review fromAnessa N.

  Date: 08/16/2022

  1 star
  ****** reviews have so many complaints I cant believe this is their first BBB review!! Salesman arrived at my door, did his pitch and sold the product. He offered same day installation. The technician arrived to install what I had purchased. He drilled a hole into wall which caused a spark, popping sound then I lost power to some of my things in my home. My light switch was in the on position, but my fixture had blown out after he drilled. I asked him if I should be concerned about this, but he assured me that he had everything under control. He got his electrical tape and toolbox and went to work. After he finished installing everything he told me he had fixed the electrical problem but for me not to attempt to turn the switch on for about 2-3 hours because things had overheated and needed to cool down ?????!! Of course it sounded fishy to me, but I was being trusting and unfortunately very naive! Of course my lights never came back on! Of course Ive learned that other outlets are not working now! Of course Ive reported it! Of course he didnt return after I was told he wouldalthough I dont want him touching anything else in my home! Of course Ive called the ***** number and have spoken with 4 different reps with absolutely no resolve. I wish I wouldnt have answered the door when the salesman came. This is a disaster! Spend your money elsewhere.

• Review fromArnita C

  Date: 08/15/2022

  1 star
  I have been with this company for 2020 and found out that my medical alert pendant has been inoperable. In addition to the faulty equipment I don't know how to end the service. When I call they tell me that I'm under a Five years contract that I never agreed to. I'm a senior citizen and under doctors care. Please if you can help me get out of this terrible company I will be eternally grateful. Thank you in advance.

• Review fromdillon b

  Date: 08/15/2022

  1 star
  Aggressive sales tactics, lies about contract length and termination clauses, horrible customer services. This company should be sued out of existence. How they are still in business blows my mind.

• Review fromCatherine S.

  Date: 08/15/2022

  1 star
  I have called Alder **************** 5 times in the past 2 weeks. All I needed was a service technician to come out and check a camera and doorbell. You speak to a representative ***** minutes without getting to the point of why you call. They want you to do all of these home test, and when you explain that you have done everything on your end they still don't make an appointment for a tech to come out. I am ready to cancel this service because I am paying for something we are not able to use.

• Review fromAndre L

  Date: 08/10/2022

  1 star
  Initially, we purchased a contract with Alder Holdings LLC/ Security alarm services. This was at our rental home in *********************************************. Then we canceled our services there and transferred them to our personal residence in Riverside, county **********. Once there, we realized our security services weren't working correctly. We called Alder to rectify the problem, but to avail, they couldn't solve the problem. Note: Alder would only release our contract if we would have another customer assume our contract if I understand that correctly. We contacted Alder's corporate office to try to explain our dilemma. They explained their sorrow for poor service but stressed to us to reconsider having another customer take our contract. Then is asked for a final balance to cancel to contract. They continued to give me the runaround. I don't recommend Alder Holdings LLC/ Security alarm services at all. ***********************

• Review fromKenneth M

  Date: 08/05/2022

  1 star
  Lack of customer service Lack of equipment repair Lack of monitoring of fire and smoke detectors On going problem with alder 4 week of Main control panel 2 nd occurrence of same problem Worthless security company Took 5 days to get any one on phone Company threatening using false information I am filing legal action against Alder Warning do not use Alder Buyer beware

• Review fromShannon G

  Date: 08/01/2022

  1 star
  Processed payment before I signed contract and ended up changing my mind. So since I never signed contract I asked them to reverse payment and to cancel the service and they agreed. Since I canceled they did not send the equipment and still have not refunded my money. I placed this order via phone on June 25,2022 and canceled this order on the same call. I was told I was going to be refunded but I have not been. Ive called several times but keep getting transferred and no one is resolving this issue. I am getting the run around and all I want is a refund and this account closed.