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Business Profile

Burglar Alarm Systems

Alder

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Burglar Alarm Systems.

Reviews

This profile includes reviews for Alder's headquarters and its corporate-owned locations. To view all corporate locations, see

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Alder has 3 locations, listed below.

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    • Alder

      450 N 1500 W Orem, UT 84057-2829

    • Alder

      3135 Millbranch Rd Memphis, TN 38116-1917

    • Alder

      2009 Macarthur Dr STE 4 Bldg 8 Alexandria, LA 71301-3774

    Customer Review Ratings

    1.03

    Average of 237 Customer Reviews

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    Review Details

    • Brian O

      Date: 08/01/2022

      This alarm company has my phone number wrong . Alder alarm also would not return my calls regarding discontinuing their service. They contend that I made a verbal contract with them for continued service after first five years. I made no such verbal agreement.

    • Jeri P

      Date: 08/01/2022

      Technician came to install twice was unable. Tech tried to call company both times to no avail. Company is holding me to a 5 year plan. Rip off. Do not buy.

    • Jason B

      Date: 07/28/2022

      Stuck in 5 yr contract that was never mentioned. Have to pay 90% of contract if I cancel. Product does not work like they claim. I'm charged more than what they said by 20%. Their costumer service lies and play games with you. I had to disconnect every thing myself because of the false alarms. And now that my contract is almost up they call every day trying to get me to take new equipment. I've asked them to stop calling. The result being the extended my contract by another yr. Which I can't disprove because I never signed a contract in the first place.

    • EDWARD B.

      Date: 07/28/2022

      This company does not even deserve one star!! They scammed my 87 year old mother into signing a 60 month contract renewal saying it was a system update!!! She doesn't even remember signing a new contract. She had no plans to sign a new contract because of the poor service and equipment. I have repeatedly ask for a copy of the contract but they have not provided it. The system has not been fully operational for a month now and they will not send out anyone to fix the system even after they scammed my eldery mother into a contract renewal!!

    • Phillip m

      Date: 07/27/2022

      Worst customer service I've ever had have called atleast 5 times system hasn't worked in a month and half finally after being on hold for an hour tech supposed to come next week

    • Hugh S

      Date: 07/27/2022

      We moved after our house situation fell through,finally got it up but it never worked,never connected to our internet, they lied saying they would send another portal which we had to pay shipping and handling after the technician couldn't get it to work over the phone,we called back two weeks later and the responded with we wouldn't have sent another portal, they would send a technician after holding on the phone for 20 minutes to speak to a technician to no avail ,the customer service guy said he would get intouch personally with them and email me back,that's after almost a week with no letter ,phone call,or email, now all I hear is contract, contract contract, your equipment didn't work and you refused to replace or send a technician to fix a problem so you "LOSE A CUSTOMER!" over poor customer service and I will never recommend this company

    • Rachael L

      Date: 07/26/2022

      Alder doesnt even deserve 1 star but I guess it needs some kind of rating. Alder Security is a JOKE! When I first started with them, I thought it was going to be a great investment because I'm a single female living on my own and wanted the extra secuirty. Boy, was i played like a fiddle. The alarms are CONSTANTLY going off for NO REASON at all! Saying my windows are broken, someone is trying to break in my house, and the fire alarms are going off ALL THE ***** Technical support can't seem to figure it out (shocker). I've tried canceling this service and I'm told I'm in a contract, which NO ONE said anything about a contract. Not to mention it's for 5 YEARS!!! In addition to that, I had to install all of my equipment. There wasnt a technician out here to install it. That alone should be SOMETHING to cancel this account. They tell me the only way I can get out of this contract is if I send it to a friend or family member. I WILL NEVER RECOMMEND THIS FAULTY SECURITY SYSTEM TO ANYONE EVER!!! They won't even tell me what price range I'm looking at to cancel my service. I will "get a cancelation letter in the mail". Seriously, such a joke. I've completely unplugged the panel. I'm better off just getting smoke alarms from somewhere else, having good guard dogs and firearms. Obviously Alder knows the company and equipment is GARBAGE otherwise you'd be able to leave reviews about them and their equipment right on ******* It also explains why there are these "contracts". They have to scam people out of their hard earned money somehow. I'll just have to cancel the payments from my financial institution since I can't cancel this ridiculous contract. Hopefully this helps someone in NOT choosing Alder. Go to ADT, or somewhere else.

    • ROBERT F

      Date: 07/26/2022

      if i could give no stars i would!! this company pulled money out of my account without even having a system i have contacted there customer service line on 5 different occasions with no luck of getting anything resolved i have asked for a refund they say they will take care of it and still nothing and charged my bank card again. do NOT DO BUISNESS WITH THESE PEOPLE there customer service is a joke!!!

    • Derek F

      Date: 07/25/2022

      I transferred a contract to the new home owner and they still charged my account afterward. Then when I called to get it corrected they said that department isn't receiving calls and I would have to wait for an email. 10 days still no email and multiple calls later I still have no resolution. If they come knocking send them packing and save yourself the headache.

    • Danielle N

      Date: 07/25/2022

      Worst customer service. Horrible, horrible, horrible customer. Do not use this company. Company is predatory. Do not be fooled by the low intro price. Run.

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