Reviews

This profile includes reviews for Alder's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Alder

  450 N 1500 W Orem, UT 84057-2829

• 

  Alder

  2009 Macarthur Dr STE 4 Bldg 8 Alexandria, LA 71301-3774

• 

  Alder

  3135 Millbranch Rd Memphis, TN 38116-1917

Review Details

• Review fromJason L

  Date: 12/12/2024

  1 star
  Would give zero stars if I could. When cancelling service you are told to call a number, fine. Call the number and then get told I need to fill out a form and submit via email. Get the form, return and receive acknowledgment and am told I have to call an account representative. Call the account representative and then get told I need to fill out and return another form. Fill out the form, receive acknowledgment and am told I have to call their cancellation department. Called their department and was on hold for over an hour despite being told my wait time was 5 minutes or less, and never got picked up. Called back and opted in to get a call , never received a call back. Called back and opted in for text messaging, never got a response. Called back and am now on hold again for over an hour. I just want to cancel service but it seems like this is a deliberate attempt to just get you so frustrated that you quit trying.

• Review fromJoyce H

  Date: 11/18/2024

  1 star
  My system has been off line since June 6, ************************************************************************* know the system is offline. If they were supposed to be monitoring my house is what I am paying for, why wouldn't they call me to let me know the system was offline and or not working and send the police out. On August 16, 2024 when they called I informed them of this they had no answered all they wanted is to collect the money. I would tell anyone they talk nice to you until the contract is signed and very nasty when you tell them you don't want their business. Please let other people know about this company THEY ARE A SCAM!!!

• Review fromKatie C

  Date: 10/28/2024

  1 star
  I will be forwarding this on to a lawyer following this review. I presumed I had canceled with Alder in 2023 when receiving my last bill by mail (receiving bills by mail over the entirety of the services. I had asked the gentlemen who I made my "last payment" with to cancel services. I called and made my "last payment" using my card over the phone. No calls nor bill sent to my home. A year later I received a RANDOM CALL saying I owed over $800. I thought it was a scammer who had gotten ahold of my account just trying to tell me I have outstanding credit (Knowing I had already canceled and received the terms of cancelation through the mail). Notice they apparently JUST SENT ME THE ***** OF CANCELATION LETTER AND INDEED DID NOT CANCEL MY SERVICE. Not even sending me a bill for over a year!!! I called and spoke with several representatives who stated I had been billed this entire time and the card that I used to make my "last payment" was the card they had been attempting to bill. So apparently the bill was "racking up" without my knowledge and NOT using their services. I took in possibilities of switching back to Alder to avoid the $800 I felt they were trying to scam me out of (meet in the middle due when I had their services it WAS great customer service. Notice I had not been using their services for over a year and half due to switching security companies and being informed in a way that my services with Alder had been canceled. I called back a week later and they told me my outstanding balance was not over $1,000. I want my account officially cancelled so it can NO LONGER continue going up (I do not have an extra $1000 sitting around due to being a mother of 4 kids and barely making ends meet, nor do I feel I can afford to extend services), and my last bill sent to me. The employees are telling me they cannot cancel my account until I pay the $1000 and it will just continue going up. This is and can be proven unethical in a court of law.

• Review fromKaren B

  Date: 10/20/2024

  1 star
  I had my services disconnected in January of 2024. I sold the house and haven't lived there since December of 2023 they continue to charge me they say they never discontinued my service. And then assure me I won't be charged again. They have charged me almost ****** $ since the 2nd call 4 months ago ***** $ a month for 4 months. ******. Find another security system company. I was with them for years to be charged 10 months later. It's not acceptable !

• Review fromJuan C

  Date: 09/27/2024

  1 star
  Their customer service is not very good. Ive called phone numbers that were on their website or given to me by one of their **** and the number is either disconnected or directs me me to another company.

• Review fromJohn L

  Date: 09/17/2024

  1 star
  The biggest rip off of any home security companies! When they installed their equipment in 2010, they promised a sign to put in front of my house. It never showed up. For about six years we haven't been able to contact them, and we cancelled our house phone and they couldn't contact us. I tried to call them in 2024, when they raised my bill and called Vivint and for the same price they would install all new equipment. The Alder equipment was out dated anyway. When I called Alder to cancel my agreement they said I was too late, it would cost me over $600 to cancel because by contract you had to cancel on or before the month of original installation or you would charged for a whole year. They lie, and they try to rob people, why would anyone want a security company like that. I have talked to four different people at Alder and keep getting the same run around. I finally told them to keep wasting their paper by sending me bills for service not rendered; because they have received their last ***** from me.

• Review fromSarah J

  Date: 09/16/2024

  1 star
  This company is a scam, their products and services do not work. When you call to cancel they give you the run around and refuse. Their **** poor customer service says it all. Do not use this service.!

• Review fromTylisha C

  Date: 08/17/2024

  1 star
  I DO NOT recommend this company to anyone looking for home security service! They say you have 3 days to cancel the service without issue after installation ( not told to you ). However, the service starts to mess up after the first week. But do they care? No, because you now have to pay the 5 years in full to cancel it! And apparently, it's legal! I've had this service for less than a month and they want me to pay them for five years because it *****, the reps are horrible, and I want to cancel it. Needless to say, when I called about an issue with my equipment ( on multiple occasions, of which were not document by none of the out sourced customer service ****** they would put me on hold and then hang up. When you finally get someone on the phone other than the automated survey, they're conveniently having issues with the system. All they do is apologize and remind you that no matter how long you've had this horrible service, you owe them five years worth of payments so they won't cancel your service until you pay it. Thank you, but no thank you for your service, Judas!

• Review fromAnthony H

  Date: 08/15/2024

  1 star
  The worse company Ive ever seen when it comes to customer support and cancellations. I got the service Saturday 8-10-24 after reading reviews on how bad it was I then call Monday to cancel they have given me the run around begging for me to keep the account to finally pushing my cancellation forward which I havent got a confirmation for so I most likely going to have to call again tomorrow. STAY AWAY FROM THEM just get you a security system on Amazon and set it up yourself

• Review fromJamella H

  Date: 08/06/2024

  1 star
  I believe this company is a scam. Unbelievable the way they conduct business! They will not let you cancel the service! Crooks! We have had Alder for over 8 years. We weren't satisfied with their company but continued using them. When we sold our house and moved we TRIED to cancel, but they REFUSED to cancel our contract! They insisted that we go to our old house and convince the new owners to take over our contract! I spent 4 hours on the phone yesterday trying to pay out our contract and Cancel the service! Still I was transferred to rep after rep and got nowhere! All were speaking too fast and had thick accents. All said the same thing, that we needed to go to a strangers home and sell our contract to them! Unbelievable! Or they could transfer to our new address. I wouldn't ask anyone to use this farce of a company! They are scammers and will not let you out of their grasp, even after paying $420.00 to cancel the contract! I'm looking into a class action law suit, especially after reading all the reviews on Alder, all stating the exact same issues that we had with them! They need to be put out of business at all costs! I want my money back!