Reviews

This profile includes reviews for Alder's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Alder

  450 N 1500 W Orem, UT 84057-2829

• 

  Alder

  2009 Macarthur Dr STE 4 Bldg 8 Alexandria, LA 71301-3774

• 

  Alder

  3135 Millbranch Rd Memphis, TN 38116-1917

Review Details

• Review fromJackee W

  Date: 08/05/2024

  1 star
  Worst service ever I do not recommend! I've been without service now for three weeks and who knows when it will be fixed. And in order to cancel my contract they want to charge me $2,000. Avoid this company it's not worth a dime spent!!!

• Review fromKENNETH R

  Date: 08/02/2024

  1 star
  I had been with Alder for about 8 years, when my wife died in 2021. Her name was on the account and I had a very difficult time getting it changed to me. When I decided to cancel the account in December of 2023, they told me that they would need to get approval. After 3 more months of receiving withdrawals from my bank I called again and they said they need approval. Well I went to the bank and put a stop payment from them period. That got there attention, after another month I received 2 refund checks for what they had billed me. I talked to them again and they told me how to disconnect the system etc. Then I get a passed due bill from ADT systems. They said the they picked up this from Alder, info and all. It seems that Alder did not cancel my account but continued to bill me each month for a service that was cancelled. I finally got ADT to cancel the account they had for this, but was told that I still owed the $177.49. They said they need a cancellation letter from Alder confirming this. Since then I talked to Alder and they said they would look into it....RIGHT

• Review fromLindsey M

  Date: 08/02/2024

  1 star
  The most bogus, horrible company I have ever had to deal with! When the original system was sold to me for my mothers home, the sales rep said it was a 2 year contract. When she moved and we tried to cancel I was informed it was actually a 5 year contract. The sales person boldly lied to me. Then they said I had to pay $1500 to cancel the contract if we were to leave early. Then they were supposed to send someone to move the system to her new home and no one ever returned my phone calls to set that up. Here we are 6 months later and they have sold her a new system (without consulting me) at the new residence, when the new rep told her it would cancel the contract for the old house, it did not and I am stuck paying $63 a month for a system that is no longer used. They want me to pay $1300 now to break the contract. After being lied to about the length of the original contract. It has been an absolute nightmare dealing with these people.

• Review fromSusan G

  Date: 07/29/2024

  1 star
  I have been with Alder for five years contract period. In the middle of the contract they increased the monthly payment from $45 to $48. Finally when my five years were completed, I sent written documentation in May asking to cancel the service in June. From then on I ended up calling them at least twice a week to ask about whats going on. Seems like nobody knows the answer to that. Finally by first week of July they said everything was finalized, my service was cancelled and I dont owe them anything, everything was settled. But I got a bill for $145 yesterday from ADT. When I called them, they said its rolled over from Alder for past due. I asked ADT to check the records of my supposedly recorded conversations with Alder. They said they couldnt find any. So the only information from Alder to ADT was the past due bill? which was all paid off when I cancelled. ADT said I have to pay the total bill and they will cancel my service on August 27. I dont see the justification in this. I also called Alder and talked to Mr * who said he cant give me his first or last name, which makes me think the whole company is scam. As per Mr *, Alder cant help with anything as they dont have me with them, I am with ADT. Its common courtesy to let the customers know beforehand if they are being tossed over to another company. Its a breach of privacy too. I would appreciate some help to get my money back.

• Review fromPamela A

  Date: 07/25/2024

  1 star
  Alder is the worst security company a person could get stuck in, their equipment never works correctly. I canceled & confirmed the cancellation. 7 months canceled and 7 months later they sent me a bill for almost $200 from ADT. Alder and ADT said they do not have the cancellation contract after I canceled from Alder 7 months earlier they sold my canceled account as an open account to ADT ********************** company and now ADT wants to Bill me almost $200 for something I never knew about.The acccount was canceled 7 months earlier. Alder refuses to send me my cancellation form they say they don't have any old accounts which is a lie everybody has paperwork to back themselves up in businesses.

• Review fromAleya C

  Date: 07/02/2024

  1 star
  The customer service, the contracts, equipment, auto renewal but cancellation through mail a SCAM. I world never recommend this security to anyone. They took advantage of my grandma and after researching the company, apparently they take advantage of all their customers. They also ignore all of the social sites that you can leave reviews on as well. 0/10 C.M -Account Manager was no help and an a****

• Review fromDiane S

  Date: 06/19/2024

  1 star
  Do not use this service. I have had nothing but problems with this system and do not trust it. Customer service was good initially, gave me his number to contact anytime. When I tried to contact him the number was no longer good. The system sent out alarms in middle of night & when I wasnt here. I do not trust the system and therefote do not use it. They will not let me cancel unless I pay over $2000.

• Review fromKerry L

  Date: 06/19/2024

  1 star
  I ordered a indoor camera for my autistic sons bedrm and a monitor. That's all I wanted when I contacted alder. They gonna try and sell you the moon and earth. And I still said all I want is the indoor camera. They said I will receive a indoor camera plus a door bell camera for free that I didn't ask for. And they charged me $120 I believe. When my package came all I got was they free doorbell camera that I didn't ask for and monitor, no indoor camera for my sons room. So I called they said they don't have the camera I wanted and the only reason I called them. I told them I wanted a return label and my refund. They took $50 for restocking fee for something I never received. And they are the worst on the phone. Always tryna sell you something ans asking you is adt contacted me. He'll yeah I went with adt and HAPPY about it. Tell everyone you know alder home security is a scam company. Look on ******* they was on the news for going door to door picking up people's adt security signs off they property. I swear go ******* Alder ssam. Supervisor (*****************************) was no help at all and kept reading from some paper instead of doing what right. E1

• Review fromDanny W

  Date: 06/12/2024

  1 star
  Alder has to be hands up the most crooked company ever. They sell security systems that are junk. I tried to cancel my contract just over 30 days but was told I only had a 3 day trial period. Who could possibly feel safe in just 3 days. As far as Im concerned they are scammers taking advantage of peoples concerns for safety in todays troubled times. Dont get involved with this company if you dont want to get screwed. Tell friends and family to steer clear.

• Review fromGertrude H

  Date: 06/06/2024

  1 star
  They have the worst service and customer service and the worst ******************** system. They dont fix anything. They trick you into a 5 year contract. If you see them in your neighborhood, dont let them scam you.