Reviews

This profile includes reviews for Alder's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Alder

  450 N 1500 W Orem, UT 84057-2829

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  Alder

  2009 Macarthur Dr STE 4 Bldg 8 Alexandria, LA 71301-3774

• 

  Alder

  3135 Millbranch Rd Memphis, TN 38116-1917

Review Details

• Review fromRenita J

  Date: 06/04/2024

  1 star
  I have been under a 48 month (4 year) contract with Alder Security since October 20, 2019. My contract has ended and they are still taken money out of my account. Spoke with a customer service person and was told over a year ago that once the contract ended no more money would come out and the person did not tell me that I had to call back in to cancel or send a letter. I spoke with a customer service person today and was told the contract automatically renewed itself without my signature. Alder has not been helpful in assisting me and I have been trying to get assistance in this matter for a while. Alder is all about the money and not the customer. I have not been late on any of my payments the entire time. I am sad and disappointed in this company and how I have been treated. They only care about the money. If I could give a rating lower than a one star I would. What I am looking for is my re-imbursement for 8 months.

• Review fromIsaac M

  Date: 05/24/2024

  5 stars
  Equipment was free no upfront costs, Love the system, works even when WiFi is off. Price definitely is better than other companies!

• Review fromRose G

  Date: 05/17/2024

  1 star
  This company is terrible. My father passed away, and I notified them that we needed to cancel the service. They continue to push for someone to take over the contract - which is a hard NO. I told them the property was sold, we no longer had access to it, and the service needed to be canceled. I told them this back in April and again this month. They insist the contract be paid out. I have asked for a copy of the contract with my father's signature and what this so-called contract states if the account holder dies. I was then told they would come after his estate. This is the most upsetting thing to hear - any other company would cancel service upon the death of the account holder. I will file a dispute with the credit card company to request a chargeback if they continue to bill us, and I plan to file an official complaint with the BBB. This company has no ethics. DO NOT USE THIS COMPANY!

• Review fromLoretta W

  Date: 05/01/2024

  1 star
  Unethical business practices and harassment. We tried to pay our contract off 1.5 years early. We were told there would be a large penalty. We continued to pay our contract and verbally canceled one day after completion. They sent a form letter confirming cancelation, requested a signature and returned. They deducted the final payment. Now they are telephoning daily, stating our account is still active, that we owe money and want us to pay to close the account. They were not responsive to problems. The alarm went off 1 day and we couldn't get it to stop. We called the company and waited on hold for over 1 hour. We finally removed it from the wall and buried it in pillows to mute the sound. I will never recommend this company to anyone.

• Review fromBettie C

  Date: 04/29/2024

  1 star
  I am an elderly women who lives along. A year ago I signed up for Alder's alarm system which did not include cameras. About a week ago an Alder's representative came to my house and told me that I could get the cameras free because Alder was running a special. The special was based on me allowing their signs to be placed in my front yard. He called it "free" advertisement for Alders. This was a total lie which I discovered days later when I received an email containing another contract from Alders indicating that I would be charged an additional monthly rate for the cameras.Fortunately, I saw the contact in time (the law gives us 3 days) to cancel it before it went into effect. Understand that there is no way to cancel after the 3 days, they have you on the hook for 5 YEARS. PLEASE DO NOT DO BUSINESS WITH THE COMPANY THEY LIE AND CHEAT YOU OUT OF YOUR MONEY. I WILL NEVER DO BUSINESS WITH THIS COMPANY AGAIN!

• Review fromPATRICIA M

  Date: 04/18/2024

  1 star
  I have been dealing with this company since ****************************************************************** the option to not renew. Without our knowledge or authorization, they renewed a contract in 2022 due to expire in 2027. They have been taking $50 a month from our account and we have not been able to set our alarm system for the last 3-4 years. They want to take your money by auto draft without providing any real customer or technician services. Our panel goes off periodically naming our different sensor locations then says, "not adult supervised"!! What does that even mean?? I have called them twice to see if a technician can come out and take a look (hands on) at our system to see what is going on and they just say they can't put me on a schedule until there is a technician in the area. In my opinion, anyone selling a product should have tech services in the area at all times, even if it is a third-party company. I think I have tolerated this longer than I should have.

• Review fromAlicia N

  Date: 04/15/2024

  1 star
  Non ethical business. They will get their money no matter what with the wording of their door to door contact selling. You will absolutely pay for 5 years of service and then that will automatically renew if you miss the 15 day window to cancel. They word it so they can do this to you for 12 periods which will end up being ************************************************************************* sell your contract to someone else. Why would anyone sell a rolling contract to a new unsuspecting person? Bad business practice. DO NOT RECOMMEND.

• Review fromYvonne C

  Date: 04/11/2024

  1 star
  My mom passed away and I called to cancel in July 2023. I sent death certificate as requested. I was told they had to review the account and it would take 30 days. I forgot to check back after the 30 days. I emailed again in February 2024. I was told, once again, it would take 30 days to review the account. I emailed after two weeks to check status. I was then told a cancelation letter would be mailed after account review was completed. Here we are, April ********************************************************** for service that I don't want or use. Next resort is canceling payment through bank. Very disappointed that you can't get out of a contract with death of person who signed contract!!

• Review fromAnthony R.

  Date: 04/02/2024

  1 star
  They supposedly took over a contract from Edge our previous alarm service provider and will not cancel our service even though we are not under contract. They keep charging us each month for service we don't have and threatening to *** us if we don't pay the balance.

• Review fromCorbin R

  Date: 03/11/2024

  1 star
  They will leave you hanging and charge you for their own mistakes. Do not ever use them. Sketchy people.