Reviews

This profile includes reviews for Alder's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Alder

  450 N 1500 W Orem, UT 84057-2829

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  Alder

  3135 Millbranch Rd Memphis, TN 38116-1917

• 

  Alder

  2009 Macarthur Dr STE 4 Bldg 8 Alexandria, LA 71301-3774

Review Details

• Review fromShelia W

  Date: 01/06/2024

  1 star
  This company set up alarm at my former residence for a new customer under my name. When the bill was not paid, they turned it in to collections, and it subsequently ended up on my credit report. My signature was forged, and I am still trying to clear my name and credit. I would not have known if I had not applied for an auto loan. I have filed a fraud case at my local police department.

• Review fromChiquita J

  Date: 12/18/2023

  1 star
  This is far the worst alarm system a company can offer. These people just lie and try to manipulate people. How in the world can you be on contract for 5 years and you dont cancel into , it automatically renew under contract for 5 more years. The contract started in 2018. I tried canceling in June. Call again in September to cancel. Email paper and still took monthly notes out my account. So today I hear that I am still under contract when I never was informed the times I called. This company needs to be closed. Permanently for him informing people. False information. I am requesting my contract and by all means getting me an attorney. I will not let this company threaten me with this. Nor will they mess up my credit with this. I had the system and wasn't utilized it at all. Waiting patiently 5 years to cancel. I see why they aren't accredited

• Review fromVictor D

  Date: 12/18/2023

  1 star
  Terrible company with terrible customer service, and deceptive practices. DO NOT USE THIS COMPANY for your home security. Nothing works!!!

• Review fromAlfred G

  Date: 12/15/2023

  1 star
  I don't want to give them a star at all. For the past few months I've noticed that my cameras would not record any history. They say i need to purchase more cloud space. You can only view live mode. I contacted them they said I was using the wrong app. I signed a ******************** 2020 which I completed. In 2022 they tried to sell me new cameras which I turned down because I didn't want to extend my contract. Told them I want to stay month by month. Now I'm told that they refuse to cancel my service unless I pay 250 dollar early termination fee. I will be billed each month and they will automatically renew the contract without my permission. As of today they tell me I'm not allowed to cancel my service until I pay them in full. I refuse to give them another dime

• Review fromKatie H

  Date: 12/12/2023

  1 star
  Returned equipment back in Aug 2022, I talked to a very nice young lady on that day. Explained to her that I want to return because I wouldnt use it and that my mother was recently diagnosed with Huntingtons disease and would be moving in with me. Because of this I would be working from home and no longer had a need for the system.Today I missed a call from them (they left no message) I called back and was hung up on 3x before I had to search for an 800 number. They say there are no notes on my account or record of cancellation. Apparently its my fault someone didnt do their job. I didnt even know I had an account. Ive received NOTHING by mail, email or phone up until today. I dont have the equipment I didnt even open the box that I returned and am not receiving any services. Theyve charged me over $1,000 in ***************************************************************************** I pay 90% of a said 60 month contract NO WAY I agreed to 5 years! I dont care if they come back at me saying I verbally or electronically agreed to it. Its a lie. I dont do contracts and in the rare cases that I do its most definitely not for five years. I do, however, have an UNOPENED eSign request in my email.Wow is all I can say right now. This company makes their money off of *******.

• Review fromCelia G

  Date: 12/09/2023

  1 star
  The worst company Ive ever dealt with. When I first joined I was tricked into thinking that the prior owner having equipment meant I could get a discount but after being tricked into signing a 3.5 year contract I discovered they would bring all new equipment they would not support. Of which they charged me for 3 cameras. One has not worked for months and they refuse to send a tech to support until I climb on a 12+ foot ladders to troubleshoot live. And tonight when I called to cancel I was told I had to call another number during M-F hours. They dont even take your number for the boss to call back. The company is a fraud. The man who sold me the contract is a fraud. Stay far away from this disgrace of a company

• Review fromRachel D

  Date: 12/09/2023

  1 star
  Weve been with Alder for 7 plus years. A technician came to our home in May 2023 to update our system and install a new camera, since ours hadnt been working. The technician stayed about 30 minutes. He stated that it was getting late and he would be back the next day. He laid two WiFi cameras on our table, as if we should know what to do with them. Its been 7 months and we still havent had a technician show up. There have been multiple times where they have rescheduled. We also had a no call, no show. On another occasion, a technician showed up at our house unannounced while we were both at work. My husband told him we could be there in ***** minutes and he refused to wait. My husband talked to a gentleman back in the summer and wanted to cancel our service with Alder. He informed us that we were still under contract because we didnt cancel our contract after the original 5 year contract. My husband requested a cancelation form that he never received. The employee, *******, stated that due to that information, he would allow us to continue our services with Alder, without being under contract. My husband asked ******* to document that information in our file, so he didnt have to keep going over it with other employees. They are now trying to tell us that we are still under contract even though we havent had a fully functional alarm system for 7 months now and we have tried, without fail, to cancer our services. If there was any breach in a contract, it was Alder, for not upholding their end when we have paid in full every month. A supervisor has been requested two different times. They will make another fake promise that they will call back within a day and the call never comes. HORRIBLE customer service. Company does not have ethics.

• Review fromYudel R

  Date: 12/07/2023

  1 star
  They say I have a contract of 5 years now when at the moment of signing up with this service they dont mention nothing about contract to bite you. They only sent me 2 door sensors and a mounted tablet, I have never used the service, is not even activated. They say the only solution is to fulfill the 5 year contract or pass on the service to someone I know. I will not pay anything to this company, theyll have to send the bills to collection, we dont care. Worst idea in the world to even try to work with them. I dont recommend it.

• Review fromJordynne R

  Date: 12/06/2023

  1 star
  Seriously the worst security system ever. When I signed up right after setting up my electric bill to be put in my name, they signed me up for a 5 year contract. I kept telling them we couldnt afford it, so they told me theyd lower the price down to $19.99/month. I wanted them to stop pestering me so stupidly I said sure. They still charge me $39.99 every month. Everything was fine with the system for about a month then my sensors started disconnecting out of nowhere. The app BARELY ever works, it always says my back door is open even when the door is closed and the system is armed. Also, sometimes when we get home well disarm the system and then well get a call 5 min later from Alder saying that the alarm was going off when it really wasnt. If youre needing a security system, DO NOT go with Alder. Their customer service is also the worst Ive ever experienced.

• Review fromIsaac G

  Date: 11/16/2023

  1 star
  I canceled service with alder security systems within 3 days of signing up for a security system. I sent all equipment back within 4 days. They are still sending me bills for service 4 months later.