Business Profile
Health Club
VASA FitnessThis business is NOT BBB Accredited.
Find BBB Accredited Businesses in Health Club.
Reviews
This profile includes reviews for VASA Fitness's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.17/5 stars
Average of 145 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromJosue P.
Date: 03/26/2024
1 starJosue P.
Date: 03/26/2024
I was very excited to treat a place like vasa but for a year I only went less than 20 times due to work and health so I called to talk to someone since we have membership my wife and I with care for children and I needed to cancel the care part I told the person to put my wife's membership the same as mine but she didn't do it she leave it as a studio which is more expensive and today I spoke to fix this but the manager candy's smith she was very rude and doesn't know how to treat customers she tell my to do what I wanted I told her that I would have to report with the bbb and the aj for her way of doing service and I have to talk to my bank to block this company doesn't really have customer service my name is josue p*******.VASA Fitness
Date: 03/28/2024
Hello,Thanks for reaching out. I apologize for the negative experience that you have had. I do see that your wife's membership was downgraded to the basic level yesterday. If there is anything else we can do to assist you, please email us at *********************************Review fromKat D
Date: 03/23/2024
1 starUnclear terms of *********************** Make sure you document promotions and payment!! BEWARE OF FEES and CHARGES to your checking!I enrolled with **** at the beginning of the year when there was a promotion of ZERO DOWN and FIRST MONTH FREE. I called **** to talk to a team member to understand exactly what I was signing up for - because we all know that there are hidden fees. There is an annual fee charged 90 days after enrollment and a cancellation fee if you cancel within 6 months; this is the info I got and was okay with.Low and behold, an UNEXPECTED CHARGE- I enrolled in FEB and should have been charged in MARCH per the promotion but I was charged in FEB.I called the third party billing and they said that I was wrong and that there was no promotion like that going on when I enrolled and because I didn't have "proof" of that promotion there is nothing that I could do... I felt very swindled. I even my contract/promissory note with **** indicating "$41.83/ month due on the 16 day of each month beginning MARCH 2024" but apparently a contract is not enough evidence for ******************** (****'s Billing) to correct the mistake of being charged on the wrong date. On a side note the billing is also very unpleasant to work with and I feel like they were just bullies and rude.This was a very unpleasant experience and it feels like **** is just trying to pull the wool over our eyes to make a profit. Be careful what you are agreeing to and watch charges to your checking account because they make you sign up for automatic ACH drafts to avoid extra fees... it feels like they do this so we can't dispute the charge with our credit card.Review fromHunter A
Date: 03/18/2024
3 starsHunter A
Date: 03/18/2024
As frustrating as the industry standard for hidden fees and obligations is in the current gym world, Vasa treated me well. The customer service took a few days to respond but helped me cancel my account and avoid fees. The gym itself was always clean and wasn't too busy compared to other gyms in the area.VASA Fitness
Date: 03/20/2024
Hi ******,Thank you for your positive review! I am happy to hear that you had a good experience with VASA Fitness.Review fromshane c
Date: 03/17/2024
1 starshane c
Date: 03/17/2024
they will ruin ur credit even after you cancel ur pass they will call you every month asking for money piece of **** *** place i hate vasaVASA Fitness
Date: 03/19/2024
Hello,I am so sorry to hear that this was your experience! I would be happy to look at your account to speak to more specifics, but I am unable to locate your membership with the information provided. Please email us at ******************************** if you are wanting further assistance.Review fromJeanne M
Date: 03/06/2024
1 starJeanne M
Date: 03/06/2024
I wish I could give a negative number! When trying to cancel your account they make it nearly impossible. When trying to reach anyone to talk about canceling you have to wait on hold for hours and never get a call back. They talk over you and don’t listen at all. The customer service representatives are rude and impatient. They charged me twice after cancelling did not offer a refund. Horrible experienceVASA Fitness
Date: 03/11/2024
Hello,I apologize for the negative experience you have had with your billing. If you have written proof of a prior request to cancel, we can review that but we are unable to refund any previous payments at this time. We do have a 30 day notice, so any payments set to draft within the next 30 days of request to cancel are owed.Review fromKim B
Date: 03/04/2024
1 starKim B
Date: 03/04/2024
I cancelled my membership, due to an illness. I have been really sick for 2 years and I am unable to work out or go to the gym. You can never get a hold of anyone at VASA or to call you back. One year later they sent me to a collection agency and the only way to get hold of someone is email they will remove me from collections if I pay $353.00. They are not getting any money from me they are a scammer and you can never end your membership they will continue to charge you. Worst customer **********************, Worst Gym I have ever been too! Would never recommend **** for a health club membership. The ******* one is All high school kids!VASA Fitness
Date: 03/11/2024
Hello,I apologize for the negative experience you have had. It looks like you spoke to one of our representatives and were able to get this resolved. Please contact us at ******************************** if you need any further assistance.Review fromKara D
Date: 02/27/2024
1 starKara D
Date: 02/27/2024
DO NOT JOIN VASA!!!! Worst gym!!! Money hungry people! The gym is dirty and the staff is not at all knowledgeable or helpful! I had to pay $200.00 to cancel membership to this sorry gym so it wouldn’t go on my credit yes I said they send you to the credit bureau if you don’t cancel your account then charge you 200.00 to cancel!!!! DO NOT JOIN VASA FITNESSVASA Fitness
Date: 03/11/2024
Hello,I apologize for any inconvenience this has caused. We attempted to contact you regarding your past due balance. After months of unpaid dues, your membership was written off to collections. At this point, it is your responsibility to pay that balance to them. I understand your frustration and apologize if this was not explained previously.Review fromTyler B
Date: 02/23/2024
1 starTyler B
Date: 02/23/2024
My wife used to have an account and cancelled 5 years ago. This last week a charge showed up from vasa on our card. My wife spent 2 hours on hold trying to get someone to talk to her about what was going on, she signed up for multiple callbacks. Finally someone called us back a day later and immediately put her on hold for another 30 minutes. We told them that we cancelled years ago but that we had a charge on our card from them and they told us they didn't charge us because we didn't have an account..... even though we had the screenshot of the charge that says "vasa fitness". I would not sign up with this company ever! apparently charging you years later and then saying they didn't do it because you dont have an Account is acceptable customer ***************************** impressed.VASA Fitness
Date: 03/11/2024
Hello,I would be happy to look into this so we can find where the charge is coming from. So your personal information is not posted here, please confirm the last 4 digits of your billing information by emailing ******************************** so we can run a skip trace.VASA Fitness
Date: 03/11/2024
Hello,I would be happy to look into this so we can find where the charge is coming from. So your personal information is not posted here, please confirm the last 4 digits of your billing information by emailing ******************************** so we can run a skip trace.Review fromJeff N
Date: 02/20/2024
1 starJeff N
Date: 02/20/2024
Started being billing me for a membership that I had cancelled four years ago. Paramount Acceptance also agreed that it had been cancelled. They wouldn't refund my charges unless I send them a bank statement with my account, card numbers and activity - which I didn't. If they have the information to bill me, they also have the information to reverse the charges. Paramount also just started billing my wife for a membership that had been cancelled for a year. If you get or have a membership with Vasa, keep your correspondence for seven years because they will try to cheat you at some point.VASA Fitness
Date: 02/22/2024
Hello,I apologize for any inconvenience this has caused. I have researched your account and it looks like both you and your wife's accounts have not been charged since 2020. To help us find where the charges are coming from, please send a copy of your bank statement showing these drafted payments to ******************************** so we can further assist you.Review fromTravis C
Date: 02/11/2024
1 starTravis C
Date: 02/11/2024
Right at the start of covid (vasa lafayette indiana) my daughter's mother passed away so I joined vasa because they had child care while I worked out. Then covid hit when they reopened they did not provide child care for awhile. Yet they kept charging me. I called and explained this to them they closed my account but still charged me up to that point. 300 + dollars was the bill they said I owed. For services they did not provide during the time there was no childcare and covid was the big scare. They sent this to collections and collections has stained my credit repot for some years now and they have yet to clear it. DEMANDING I PAY FOR SERVICE THEY DID NOT PROVIDE. I have called and tried to talk to management and they have done nothing.VASA Fitness
Date: 02/12/2024
Hello ******,The payments that continued to charge were for payments that were owed in March and April 2020. Those payments repeatedly declined, so they tried to charge until they could clear (even when the club was closed). As those payments were owed before the gym was closed, we were not charging for services that were not provided. After 4 months of those payments not clearing, your membership was written off to collections. At this point, you would be responsible for the balance owed to the collections agency.
VASA Fitness is NOT a BBB Accredited Business.
To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.