Business Profile
Health Club
VASA FitnessThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for VASA Fitness's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.17/5 stars
Average of 145 Customer Reviews
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Review fromMarilyn V
Date: 01/31/2024
1 starMarilyn V
Date: 01/31/2024
Totally agree with others vasa fitness is a scam. They steal from customers by omitting information. I put the daycare on hold they didnt mention a fee for placing it on hold. Now they are charging $25 dollars plus the $10 fee for placing on hold the service. They say I have a hold on my account until I pay the fee. Well guess what I am canceling the whole thing and the will have loss a customer for life. I hope the break as a company they ****VASA Fitness
Date: 02/02/2024
Hello,Thank you for your feedback regarding your experience with VASA Fitness. I am so sorry to hear that this was your experience. It looks like we did advise you back in November and December that your payments had declined.Review fromOlivia F
Date: 01/22/2024
1 starOlivia F
Date: 01/22/2024
This business is built on scamming people. Someone needs to look into this business because they are s******* people over and bullying them out of their money. Hidden fees that were never disclosed, cant quit the gym without being charged, they claim there is no annual fees but there is a 50$ fee they charge you without your consent. It is an extremely over crowded gym and yet none of this money is going towards keeping these gyms clean and fixing all the broken equipmentVASA Fitness
Date: 01/24/2024
Hello,Thank you for your feedback ******. We value our members input to approve our facilities and employees. Our Rate Guarantee Fee and cancellation fees are outlined in the membership agreement.Review fromMarie M
Date: 01/19/2024
2 starsMarie M
Date: 01/19/2024
Most gym are fine. But the customer service is ridiculous bad!!!? I guess they don’t pay their employees what they deserves, nor seems to offer any customer service training!!! I have been waiting for a contact since 01/17!!! None of my emails were responded, call back was offered but No one ever called me and yet, another attempted to talk to someone lead to 43min waiting and NO RESPONSE!!? PLEASE! Have some decency and do not apologize, that will not change my opinion about this company!!!! INSTEAD, do something about it!!! Hire qualified people to do the job as it should be!!!! This is not only unacceptable but a HUGE LACK OF RESPECT FOR THE MEMBERS!!!!VASA Fitness
Date: 01/24/2024
Hello *******,This is a busy time of year and we are actively trying to respond to all of our members in a timely manner. I apologize for the delay in response. Our team does get adequate training in order to best resolve our members. That being said, I would love to help you in any way that I can. I do see that you were responded to on 1/19/24. If you are still needing assistance, please do not hesitate to reach out to *********************************Review fromAngelo H
Date: 01/17/2024
5 starsAngelo H
Date: 01/17/2024
This company has changed the way they do memberships and it is so much easier and flexible! I love that I can cancel at any time instead of writing a letter to some office and paying hundreds to cancel. Vasa makes it so easy!! The staff are always helpful and have walked me through any membership changes I needed.VASA Fitness
Date: 01/18/2024
Hi ******,Thank you so much for your review. I am glad to hear that you have had a positive experience at VASA Fitness.Review fromWill F
Date: 01/16/2024
1 starWill F
Date: 01/16/2024
Garbage billing practices. Signed up to be notified when the gym would open and interest in membership. Have never stepped foot in this gym and have found $1000 of dollars of charges on my bank statements from these crooks under paramount Acceptance. Even worse to cancel for a place I've never even stepped into had to spend almost $200 in fees. Will never recommend this scam company to anyone and will go out of my way to warn people of there ridiculous practices.VASA Fitness
Date: 01/18/2024
Hello,I apologize for any inconvenience this has caused! The membership agreement does state that our charges will come from our billing company, ********************. It do see that your membership is cancelled. I apologize for the negative experience you have had.Review fromDaniela V
Date: 01/15/2024
3 starsDaniela V
Date: 01/15/2024
Buenos ******* No vi la necesidad de esto no me he negado a pagar por un servicio que me cobraron y no me dieron, que fue un entrenamiento personal, lo acept SLO por 3 meses y se lo hice ver a la chica llamada SOL, no tengo la culpa que la chica no pas la informacin y aparte se fue del gimnasio Yo solo quera un tiempo de pago debido que haba quedado desempleada y que por supuesto me eliminaran ese cobro y solo me dejaran mi membresa. Quisiera solucionar esto pero no perdiendo yo ni ocasionando problemasVASA Fitness
Date: 01/16/2024
****,**** disculpas por cualquier malentendido e inconveniente que esto haya causado. Parece que le informamos que no pudimos cancelar con un saldo vencido y que se adeudar su saldo antes de que podamos cancelar. Nunca recibimos el pago de su cuenta, por lo que despus de meses de cuotas impagas, fue dado de baja como cobranza. En este punto, usted sera responsable del saldo adeudado a la agencia de cobros.Review fromJeffrey B.
Date: 01/09/2024
1 starJeffrey B.
Date: 01/09/2024
Avoid **** witnesses, all thru cate about is stealing ad much money as possible. They tried to charge my account the month after my cancellation. They are evil and fight you the whole way, now I have acharge for ***** to make sure THEY didn't get anymore I kept my account near 0, so it'll still cost me, but I'm filing charges against them we all have to stop letting companies like this just keep taking from people... my credit unions fraud **** knows first hand with other dealings and has given me plain instructions to "shut them down" from getting anymore free money from me. I emailed customer support, they can't find me in their system anywhere... but yet again they tried to charge me. *******, **** NEEDS TO BE SHUTDOWN FOR THEIR FRAUDULANT ACTIVITIES AGAINST SOCIETY. I BEEN TRYING TO WORK WITH THESE EVIL PEOPLE, THEY BELIEVE THEIR *********** TAKE WHAT THEY WANT AND ANSWER TO NO ONE. I WILL NOT HAVE IT. SHUTDOELWN ALL *****, THEYRE CORRUPT AND GREEDY, THATS ALL THEY CARE ABOUT!VASA Fitness
Date: 01/12/2024
Hello,I apologize that this has been your experience with VASA Fitness. We strive to be transparent regarding our fees and policies. It looks like your membership is cancelled with 1/6/23 as the last bill date.Review fromLane L
Date: 01/08/2024
1 starLane L
Date: 01/08/2024
I enjoyed going to the Vasa Fitness gym. It was a good service and value. Unfortunately I got injured and requested that my account be put on hold 6 months while I recovered. I got out of the habit of going and then called to cancel. Almost SIX years later I noticed I was being charged. Shame on me for not noticing earlier! I never received any notice that my account was being charged again. How hard would it be to send an email or text to inform me the account was being charged again, or an email saying our records show you havent used your account in over a year? I called them and they said unless I could provide an email from nearly six years ago confirming the account was cancelled there was nothing they could do. I definitely have fault in this However, I feel this is terrible to charge people for long periods with no communication at all, while their own data shows they have not used the facilities.VASA Fitness
Date: 01/12/2024
Hello ****,I apologize for any inconvenience this has caused! Our memberships are not based on usage, so we do not contact members if they are not using the gym. It is our member's responsibility to ensure their membership is cancelled. I am not seeing an active membership with the information you provided. If you are still needing to cancel your membership, you can reach out to ******************************** for assistance.Review fromMercy W
Date: 01/04/2024
1 starMercy W
Date: 01/04/2024
I tried to cancel my membership back in September, and my trainer said I needed to email someone about it. I did and never heard any follow up. I called, no one ever followed up. Automated systems are the worst. ** was continually charged, even after trying to freeze my account. I had to pay over $900 for it, even though I wasn't seeing a personal trainer anymore. I have tried calling AND I just saw that my account was charged again. I was told at the ****** location someone would call and clear this up with me and I have heard NOTHING. I am sorely disappointed, because this isn't about money, it's about principle. How can you tell someone to pay $100 to cancel when you've already charged them nearly a THOUSAND dollars? How do you expect people to continue with you when they've received nothing but difficulty? It's just really disappointing. I work for an antihuman trafficking nonprofit, and I don't make much as is. When I moved in July, I thought to get a personal trainer to gain a bit of community and get strong while I'm at it. After a few months, I injured myself on my own, and thought to take it slow, so I cancelled it to save money, and to free up my trainer's availability. I cannot afford all that I have spent to try to get in a place to cancel this. I'm hurting financially from this, and there's zero empathy felt from **** and their customer **********************. It's confusing and I can't keep shelling out money like this. If I pay it off and cancel, will I be able to use those sessions I've technically paid for after I asked to cancel it and it didn't? I live quite far from a Vasa now though, so ideally having some sort of compensation would be so appreciated. As a side note, I loved my trainer at Vasa. He did a great job making me feel strong, supported and safe. But the entire protocol for canceling and making people do backflips just to get out is not okay.VASA Fitness
Date: 01/05/2024
Hello,I apologize for any inconvenience this has caused. It looks like you still have 2 payments remaining under contract. The two ways to cancel while youre in contract are either due to relocation (if you've moved more than 25 miles from the nearest gym), or if you sell/transfer your training to someone else. We do not have a medical or financial hardship clause for cancellation.In order to cancel due to relocation, we'll need a proof of move, which would be a utility bill or lease/rental agreement in your name. There's also a $100 cancellation fee. Once we receive the proof of move and cancellation fee we can get the account canceled out. If you're not moving you can sell/transfer the account to someone else with a $100 transfer fee. The new person would pick up the contract where you left offReview fromNajee S
Date: 01/03/2024
1 starNajee S
Date: 01/03/2024
They don’t deserve any stars. I have asked to cancel my membership. Only to find out I was still being charged. I’ve been to this gym probably twice and then went on deployment. I’ve pcs’d to another state in which they don’t even have a vasa gym at and yet a year later vasa gym sent a 1,200 dollar bill to Collections for me to pay them back.VASA Fitness
Date: 01/05/2024
Hello,I apologize for any inconvenience. Please send your deployment orders to ******************************** for review.
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