Health Club
VASA FitnessThis business is NOT BBB Accredited.
Find BBB Accredited Businesses in Health Club.
Reviews
This profile includes reviews for VASA Fitness's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 145 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromKatie K
Date: 12/29/2023
1 starKatie K
Date: 12/29/2023
I was denied having thr fans turned on. The manager ***** said others were too cold. It's a gym get moving! I one day hope to pass out so I can *** themVASA Fitness
Date: 01/02/2024
Hello,I apologize for any negative experience you have had! We strive to make sure all of our members and employees are comfortable. We encourage you to work out in an area in the gym where you feel the most comfortable.Review fromKrystal S
Date: 12/19/2023
1 starKrystal S
Date: 12/19/2023
I just recently found out that I have a $200 something amount owed and it is on my Credit report. I havent been to **** in over a year I stopped going to VASA due to not feeling safe, I would pull up to the gym and One Time a guy was sitting in the parking watching me and Masturbating. I reported it to the front desk but I never received a follow up from management. I tried calling serveral times to cancel my membership, but could never get a full answer on how to do so. I even went up to the building and asked and they told me it was online, their WiFi had horrible service and wasnt able to do it that way neither. They told me they would take care of it, and I never thought anything about it, until I checked my credit (RECENTLY) and its on my credit Report. I havent been to VASA in over and year, and this is a Fraud/ ScamVASA Fitness
Date: 01/03/2024
Hello,I have located your membership and it looks like we received no prior request to cancel your membership. As a resolve, we would be happy to have you pay ** directly for the amount you were written off for, $174.68. Once that payment has been made to us, we can pull your membership from collections and cancel out your account. Please email us at ******************************** so we can assist you with getting this payment processed.Review fromClaude G
Date: 12/08/2023
1 starClaude G
Date: 12/08/2023
This company is absolute TRASH. They will charge you and charge you for who knows what and when you’re trying to get a resolution no one cares and they throw you around like a football. When I initially set up my membership I had used a Credit Card, a few years later I had them pull directly from my checking account. I was checking my credit score one day and I saw that it dropped 50plus points. After looking into it I realized that VASA was charging small fees to the credit card I had used initially. I inquired so many late fees and the delinquency was reported to the credit bureaus because I had no idea I had a balance on that card. Tried calling in spoke to a Jesus which gave me a pathetic - yeah there’s nothing we can do about it. What a nightmare.VASA Fitness
Date: 12/11/2023
Hello,I apologize for any inconvenience. The credit card fee is outlined when signing up. It looks like your membership charges continually declined, and we attempted to contact you regarding the past due balance. After months of unpaid dues, your membership was written off to ****** and Associates.Review fromAmellia B
Date: 12/06/2023
5 starsAmellia B
Date: 12/06/2023
I enrolled last January online during a $19.99 special. When the contract was emailed to me and every month since, Ive been charged $24.99. When I tried to cancel they stated I didnt enroll in the special and I would be charged $24.99 to cancel. I regret my decision to use their gym as Ive only been there twice.VASA Fitness
Date: 12/07/2023
Hello ******,I apologize for any inconvenience this has caused. I have gone ahead and cancelled your membership with 12/4/23 as the last bill date. You will have access to the facility until 1/4/24.Review fromBrandon F
Date: 12/05/2023
1 starBrandon F
Date: 12/05/2023
This company is stealing from people whonarent satisfied with how dirty and unclean the gym is. I used the gym once and then they are trying to me me pay 350 dollars for breaching a contract I never agreed to. They never fulfilled there promise so why should I pay if they never kept their promise? Their gym is filthy and they are now making me pay 350 for never going back again? This company is making millions off of people who aren't satisfied. They need to be stopped.VASA Fitness
Date: 12/06/2023
Hi *******,We do require a formal written request to process a cancellation. I am not seeing that we ever received a previous request to cancel on your membership. We did attempt to contact you regarding the past due balance before it was written off. After months of unpaid dues, your membership was written off to our collections agency (****** and Associates). At this point, you would be responsible for the balance owed to them.Review fromJOYCE M
Date: 12/04/2023
1 starJOYCE M
Date: 12/04/2023
I called the Vasa fitness center to cancel my membership immediately after my 3rd month of membership. This was not done so i called when i noticed it still.coming out of my account asking for the corporate number. I have been calling **** for and no one ever answers and the automated systems asks tells you that they are experiencing a high volume of calls and asks you if you would like to hold place in line please press 1. This has been to no avail. I have not received a call back at all and has been on hold waiting to speak with someone for over 2hrs at a time. What type of company is this? If I could rate a zero star I would.VASA Fitness
Date: 12/05/2023
Hello *****,I apologize for any inconvenience! I have gone ahead and cancelled your membership. Your last bill date will be 12/4/23 and you will have access until 1/4/24.Review fromPaige A
Date: 11/29/2023
1 starPaige A
Date: 11/29/2023
This company is dishonest. I cancelled mine and my husband's accounts 6 months ago through the Ap. I assumed it was taken care of. I got charged 200.00 for annual fees and then they continued to charge us each 44.00 dollars a month. I had originally signed up for two 20.00-a-month memberships and without my knowledge, my account was upgraded. Not only was I being charged for something I canceled, but I was charged even more than agreed upon. I asked that they work with me on a refund and I was treated very rudely and then they hung up on me. I was told my account was indeed canceled and I have not received a confirmation of Cancellation. In addition, this gym is dirty and gross.VASA Fitness
Date: 11/30/2023
Hi *****,I apologize for any inconvenience this has caused! I am not seeing a previous request to cancel on your membership. I do see that you placed your membership on hold via the VASA Fitness app back in March of this year. The membership agreement does state that we need written request to cancel. Unfortunately, without proof of a prior request we are unable to refund any previous payments.Review fromKaden L
Date: 11/26/2023
5 starsI love this place. I literally have bucked up, ********** ***********************, *********************** and bunch of famous people watching my gym content. Everything is super clean organized and friendly for people of all ages. ****, *****, **** from ************* all say amazing things about ****** and *******. ******* told me happy birthday in the morning when *********************** came into town. They all use clean language, theyre very respectful of me being a suicide attempt survivor, my Hispanic cousin, family members and they also are super friendly to other and all members. Thanks for fixing the machines, a great safe dance class with ************************ those two are such great teachers and examples. I love being around good examples.Review fromKaela R
Date: 11/13/2023
1 starKaela R
Date: 11/13/2023
I started a membership with Vasa on October 31st, during the 0$ down deal. I figured the 1st month should have been free? Anyway, I've been going for 2 weeks now, and all of a sudden I can't go in anymore because they're saying my "payment didn't go through". I checked my Vasa app, and it's saying I owe $81.96, and I'm not understanding how that's possible because 1) I got my membership during the $0 down deal. 2) My membership is only supposed to be $40.98 a month w/ the guest add on. 3) I've only been there 2 weeks, how am I being charged so much already? Please help, I really love this gym and want to stay.VASA Fitness
Date: 11/16/2023
Hello,I apologize for the confusion! The $0 down promotion you signed up for means that the enrollment fee was 0, not the first month free. I do see that you spoke to one of our representatives yesterday and got this resolved. Please do not hesitate to reach back out at ******************************** if you need further assistance.Review fromAndrei D
Date: 11/13/2023
1 starAndrei D
Date: 11/13/2023
What a terrible company. I joined Vasa because I wanted an affordable gym that didn't use predatory tactics like EOS but I fell into the same trap. A week ago I got an email saying I could put $0 down and save $99 dollars if I joined the gym. Having done a day pass before, I enjoyed the gym itself and thought it couldn't hurt to try it out for free. READ EVERYTHING THEY PUT IN FRONT OF YOU. I didn't do my due diligence and had friends who go to that gym so I joined right away and of course the "best deal" was the most expensive membership. Well I didn't get any charges until a week later for the full monthly amount. I went back and read everything on the billing page and sure enough in a corner, small as can be it tells you that it will be charged right away. I tried to cut my loses and just cancel the membership so that I wouldn't be charged another month but of course now there's also cancelation fees. As a broke college student it's ridiculous that I'm being forced to pay over $100 to a predatory gym that I literally joined less than a week ago. What a ***** contrast from that "$0 Dollars Down" email I got. I have no idea how this "business" has an A rating but for all that is good and holy please stay away from this company. In the meantime I'll do my best to figure out how to pay off these charges.VASA Fitness
Date: 11/14/2023
Hello ******,I apologize for any misunderstanding regarding our fees. When signing up for the $0 down promotion, that means that the enrollment fee is waived. This did not waive the first month dues.
VASA Fitness is NOT a BBB Accredited Business.
To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.