Reviews

This profile includes reviews for ION Solar, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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ION Solar, LLC has 7 locations, listed below.

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  ION Solar, LLC

  44 E 800 N Orem, UT 84057-3905

  
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  Ion Solar LLC

  2840 S 36th St Ste 6 Phoenix, AZ 85034

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  ION Solar - Oregon

  9425 SW Commerce Cir Ste B22 Wilsonville, OR 97070

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  ION Solar, LLC - Virginia

  2697 International Pkwy Virginia Beach, VA 23452

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  ION Solar

  12702 Toepperwein Rd Ste 230 Live Oak, TX 78233

Review Details

• Review fromKe L

  Date: 02/10/2023

  1 star
  This company is S***, do not buy from them. Wish I would have never considered this company. They feed you a good story, but the system is S***! Can not get anyone on the phone to fix the system that has not produced any energy for over 2 years and its only 5 years old. If you go with this company, you will regret it.

• Review fromAaron G

  Date: 02/09/2023

  5 stars
  Great spot - reps were kind and installers were great to work with. My neighbors went solar after they saw my panels and experience.

• Review fromSeth H

  Date: 02/09/2023

  5 stars
  We have had nothing but a positive experience with *** and our rep ****** Unfortunately, after our first setup was installed the energy prices when way up causing our bill to go up. They offered to help everyone that had a bill add more panels and increase system size to cover inflation cost. ******* was quick to contact us and as help out. Yes between our two sets of panels we pay about the same as our original energy bill but after we pay them off in a few years we won't be paying anything other than the service fee for the electrical company. Installers are always kind, informative and quick. Great communication from everyone.

• Review fromDavid W

  Date: 02/07/2023

  5 stars
  ******************************* came to my home at the scheduled time. I only say that because I was very impressed with him, his crew and their efficiency. It looks good also .

• Review fromCindy L

  Date: 02/06/2023

  5 stars
  Everyone I have worked with from ION have been very professional and nice. The process has went very smoothly so far.

• Review fromSterling J

  Date: 02/01/2023

  5 stars
  Installation was about 9 months ago, we have been really happy with ***. Our solar is producing 103% from what we were proposed, its been fun to see our bill each month go down.

• Review fromKate A

  Date: 01/21/2023

  1 star
  If I could give 0 I would!!! Old electric bill was at most $150. Now its $150 for the panels and still have an electric bill of $80 or more. Even if they tell you, it will replace your electric bill. They are lying. Promise!!

• Review fromMary K.

  Date: 01/11/2023

  1 star
  We have a **** square foot home. Their representative came to see us. My husband asked THREE times if they were sure the panels they were going to install would be adequate. He was assured, that it was plenty. When they came to install them, once again he asked about the adequacy and again was told, Yes. We have had them for over a year and despite keeping our home on an energy saving setting, washing all laundry in cold water, running the dishwasher on economy mode, using all energy efficient lighting and doing EVERYTHING we can, still receive large energy bills. The representative told us that after a few months, wed never receive another energy bill or when we did, it would be small. Our home is 6 years old, so the windows are sealed well. It took many many months to get someone to contact us about our issues and when we finally were, they offered to sell us MORE panels and were told thats all they would do. My husband called up ************************* and was told, that this isnt an uncommon phone call to receive about ION Solar. We are in the process of converting our home to wood heat to help mitigate the cost of these expensive worthless panels. So disgusted with this company.

• Review fromVivian L.

  Date: 01/08/2023

  1 star
  Do not choose this company!My sales rep was ****, and he came to my house in July 2022 to introduce Ion Solar as a full-service company and the benefits of solar. He pointed to one of my utility bills and stated the Energy Charge and Fuel Charge would show $0, and the only thing for which I had to be responsible was the tax, which Ion Solar could not void. In addition, he promised me that my utility bill would be less than $5 (tax) after my solar panels were activated. Unfortunately, my utility bill was much higher than his promise. I had been paying $70 to $85 every month to the utility company since the solar was activated. Compared to what my sales rep promised me, I had been paying $65 to $80 more every month. I had been calling the Ion Solar customer experience team, and I had spoken with many people, such as ****, ******, and *******. **** told me that his manager would take care of me if I could provide evidence about what my sales representative promised on my utility bill. I emailed my evidence to them long time ago, but no one could really solve my issue. The most ironic thing was that everyone kept repeating that the solar system produced 100% of its estimated output, which I had never questioned.Overall, I am so disappointed in the companys ability to solve problems. The salesperson represents Ion Solar, not me. So, Ion Solar should have been fully responsible for their employees. However, I have been fully responsible for his unprofessional behavior. The issue was that my utility company charged me a higher rate and credited me with a lower rate, but the root of this issue was my sales representative's overpromising, which caused this problem because he overpromised me the $5 on my utility bill that gave a good value for installing solar. It's immoral behavior to utilize such an unprofessional resort as cheating consumers to meet their sales goals. Be aware! Avoiding ion solar is an intelligent decision if you are deciding to install solar!

• Review fromMD H

  Date: 12/29/2022

  1 star
  This company came to possibly gain my business. I have asked some questions regarding the 30 years warranty and what would happen if a panel or a bunch of panels fail after 25+ years and the manufacturer does not produce these panels anymore as they would be obsolete technology by then, what would the warranty cover. They couldn't answer the question properly but instead said "honestly speaking if something like that happens, then it's best if you wait for a hurricane or thunderstorm to cause some damage to the roof and let the insurance pay for a new solar system." In other words they are basically telling me that I'll be screwed if the system doesn't work anymore. They refused to provide me the quote to think about it but instead kept pushing me to sign up for it right away. The rep said that he couldn't guarantee the price as soon he walks out of the door. The rep said they provide "price match guarantee" and of course they want proof, so when I said "since you are not providing the quote in writing to me, why do you think you can ask for some other company to provide a written quote?" he literally had nothing else to say, other than insisting that they are the best company and I should sign up with them.A piece of advice: Whoever forces you to sign up for something right there right then, don't do it. They are hiding something and you'll find out the hard way. Stay away from them.