Complaints

This profile includes complaints for Blue Raven Solar, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Blue Raven Solar, LLC has 27 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Blue Raven Solar, LLC

  1403 Research Way Orem, UT 84097-6201

  
• 

  Blue Raven Solar, LLC

  3901 W 86th St Unit 124 Indianapolis, IN 46268

  
• 

  Blue Raven Solar, LLC

  8210 University Executive Park Dr Ste 160 Charlotte, NC 28262

  
• 

  Blue Raven Solar

  200 N Fairway Dr Ste 180 Vernon Hills, IL 60061

  
• 

  Blue Raven Solar

  3251 Landmark Dr STE 242 North Charleston, SC 29418

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/16/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Approx 4 years ago a Blue Raven representative knocked on my door and we scheduled a solar panel consult. At the consult I was quoted a price of $140,000 to install enough solar panels to save me approx $300 a month - ridiculous quote! I said no. Since then I continue to receive phone solicitations, each one coming from a different phone number. I have requested numerous times to be removed from the call list but the calls keep coming. This year the calls have increased where I am receive 3-4 every week. This is a clear violation of the Do Not Call List rules, which my phone is registered with.

  

  Business Response

  Date: 06/01/2025

  The customer’s phone number has been added to our Do Not Call list. If they continue to receive phone calls we ask they email ************************** so it can be addressed.

• Initial Complaint

  Date:05/02/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been receiving calls from Blue Raven solar weekly for a few months now (all different numbers). I want to be added to the do not call list but the people who call me haven't been able to do it.

  

  Business Response

  Date: 05/13/2025

  Blue Raven has added the customer to our Do Not Call list. If the phone calls persist please contact us at ************************** for further assistance.

• Initial Complaint

  Date:04/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Blue Raven Solar installed a system on our home in February of 2025. They weren't able to install immediately due to state licensing issues. When they did, it took a couple of weeks to commission and energize the system with our energy provider. On March 4th the energy provider came out and energized the system and told us everything was good. During the first month and a week I watched our collection come in. A couple of days ago I received a bill from our energy company expecting the collection to reflect on it. I then found out Blue Raven Solar said that the energy company did not grant a permission to turn on even though they turned it on. Our system meanwhile was collecting over 900 kW in energy, none which we got credited for. Now, they refuse to tell me where the energy they collected with our system went (even though we know it went to the electric company or back into the grid).

• Initial Complaint

  Date:04/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was first contacted by blue raven solar through a phone call and I talked with a sales *** that wouldn't take no for an answer on 4/11/25. He called me back from a different number twice more and kept pushing for me to get a quote. I said call me on 4/16. The called 3 times on Saturday 4/12 and i finally told the fellow on the other end I was filing a complaint with the BBB.

  

  Business Response

  Date: 04/22/2025

  Our representatives are trained to engage with customers respectfully and professionally at all times. The representative who was making these calls is not exhibiting the core values of our company. We kindly ask that any details regarding this interaction be sent to ********************************** so we can investigate further. Based on the information provided, we will address the situation directly and implement any necessary training to ensure this type of interaction does not occur in the future.

• Initial Complaint

  Date:04/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 29 2025 the installation crew was leaving my property and ran over a broke my mail box. I was told by **** ****** that they would reimburse me 250$ for damages. It has been 45 days and no monies have been received. The crew did not even tell me they did it. I noticed it when I went out to see if they were finished.

  

  Business Response

  Date: 04/19/2025

  The money owed to the customer for the damages is being expedited and the customer will receive updates when it will be sent out to them. Correcting the damages which happened during our installation is a priority for us and communication will be consistent until the issue is resolved.

• Initial Complaint

  Date:04/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been working with Blue Raven and ****** ******* since late December 2024. Full background below:1. Dec. 2024: we notice the leak is occurring again in the exact same spot (occurred 2 years ago). We again call Blue Raven who sent out a technician in early January and confirmed whoever did the "fix" a couple years ago simply patched it and the hole was back and causing new damage (we have pictures of the attic). 2. We are told to work with ****** ******* who will organize the roofers to come out. Panels were removed in January for the roofers.4. All assistance from ****** stopped. I kept reaching out on when roofers were going to be scheduled and was told "I am having trouble getting estimates". I offered to get estimates myself and was able to get 2 roofing companies to come out within 2 weeks (this was Feb. 26 and 27).5. I send the estimates to ****** on March 6, 2025. He responds he will review and get back to me.6. Since then I have sent multiple emails, multiple texts, and multiple calls with no response since March 10. My husband has called multiple times and reached out to Blue Raven directly (since we had no communication anymore from ******) 6 times in March and April.7. Over 4 months to clean up an issue that started a couple years ago from installation leak. No clue on why it's difficult for ****** to find roofers when I could find 2. At this point I don't care, we need this fixed, we have water in our bedroom. Spring rain is causing more damage to our ceiling. I don't feel that I should continue to live with this water coming into a bucket in my bedroom and paying for solar panels that are not even functioning. Panels are STILL off our roof to this day.We need a date on when this will be resolved and next steps as soon as possible. ***** promised a supervisor would call us back on 04/04/2025, this also did not happen.

  

  Business Response

  Date: 04/17/2025

  A new specialist has been assigned to the customers account and is actively working to resolve their concerns. The customer has provided a quote for the requested work, which Blue Raven is currently reviewing. We will communicate with the customer once the evaluation is complete. We remain committed to supporting the customer and ensuring their concerns are fully addressed.

• Initial Complaint

  Date:04/04/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have asked 4 times to have my phone number removed from the calling list and they have continued to call for 2 weeks now.

  

  Business Response

  Date: 04/14/2025

  The customer's phone number has been removed from all call lists. If they continue receiving calls from Blue Raven we ask they email us at ********************************** with the number the calls are originating from, this will allow us to investigate and ensure any remaining issues are fully resolved.

• Initial Complaint

  Date:04/03/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 31 I signed a contract with Blue Raven to get solar panels installed on my home. Blue Raven promptly charged the credit card I provided for the 50% deposit. After much contemplation, I decided to cancel this project and requested a refund. As of today, April 3, I have still not been refunded my deposit.

  

  Business Response

  Date: 04/11/2025

  We are working with our accounting department right now to refund the money and will update the customer with a timeline when this will be done. If they have any questions regarding this please email ********************************** and we can answer any questions they might have. This will be expedited and a priority for our accounting team to handle.

  Customer Answer

  Date: 04/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me once I receive the refund. 
  
  Sincerely,
  
  **** *************

• Initial Complaint

  Date:04/02/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Blue Heven Solar NEEDS to stop calling people RANDOM and calling people as Robo calls or what ever there EXCUSES they have to SOLICIT ! STOP CALLING RAMDOM PEOPLE. IF we did NOT ask for any service from your ! APPARENTLY THIS IS BLUE HAVEN SOLARS MO. I DO NOT WISH YOU TO EVER CALL US AGAIN AND REMOVE US FROM YOUR CALL LIST NOBODY LIKES ROBOCALLS ! STOP CALLING US LOSE OUR NUMBER its AGAIN ST THE ***** Why are you so DESPERATE you need to just call random people ? WE NEVER asked you to call us so stop calling and delete out phone # and info from your list @ once ! you can clearly see the NUMBER you called its in the complaint ! Shame on you and your business stop calling people just because you want some Business! WE didn't ask or want you to keep bothering us !

  

  Business Response

  Date: 04/11/2025

  Blue Raven has added the customer's phone number to our Do Not Call list to ensure they no longer receive further calls. If the calls persist for any reason, we kindly ask that the customer reach out to us at ********************************** so we can investigate and resolve the issue promptly.

  Customer Answer

  Date: 04/17/2025

   
  Complaint: 23153404
  
  I am rejecting this response because:
  

  Sincerely,
  
  ***** *****

  Why does Blue Raven Solar, LLC  take responsible for there actions? I have no issues filing another complain on Blue Raven Solar, LLC  furthermore  we are on the do not call list so why is Blue Raven Solar, LLC  contacting us? we never asked for you to contact me and I like Blue Raven Solar, LLC  to admit they are in the wrong and should not be calling us ! Also I may ad it is against the law when we are on the do not call ***************************************************************************** so we can investigate and resolve the issue promptly. and open investigate why they are calling us when we are on the do not call list. Clearly Blue Raven Solar, LLC thinks they are above the law and they need to respect people !  Why do I need to do anything you, Blue Raven Solar, LLC should take steps so this doesn't happen again ! Is that too much to ask of anyone ? I think NOT

• Initial Complaint

  Date:04/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bait and switch.. was told my solar panels would replace my energy bill 100%. Now my energy bill is higher than before I purchased the solar panel package. Was not told *** would take any residual energy stored at the end of the year and not give me credit. To date the panels have under produced requiring me to pay almost 100% of used energy from the power company.

  

  Business Response

  Date: 04/11/2025

  In the Home Improvement Contract signed by each Blue Raven customer, it is clearly stated that we cannot guarantee a specific energy offset due to variables beyond our control, such as changes in energy usage, weather conditions, and shading. However, we do guarantee that the system will produce energy within a specified range based on our production estimates. According to Enphase monitoring reports, this customer's system is currently exceeding the guaranteed production levels. 
  

  This customers ********************** system was designed based on an annual usage of ****** kWh. The customer reviewed, approved, and signed off on a system designed to produce ***** kWh annually. These specifications are documented in the signed contract.

  Additionally, we have no control over how utility companies manage excess energy produced by the customers ********************** system. We recommend that the customer contact their utility provider directly for any questions or concerns related to energy crediting or excess energy policies.