Complaints

This profile includes complaints for Blue Raven Solar, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Blue Raven Solar, LLC has 27 locations, listed below.

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• 

  Blue Raven Solar, LLC

  1403 Research Way Orem, UT 84097-6201

  
• 

  Blue Raven Solar

  200 N Fairway Dr Ste 180 Vernon Hills, IL 60061

  
• 

  Blue Raven Solar

  8000 W 78th St Suite 205 Edina, MN 55439

• 

  Blue Raven Solar

  3980 Quebec St Ste 120A Denver, CO 80207

  
• 

  Blue Raven Solar, LLC

  5319 SW Westgate Dr Ste 160 Portland, OR 97221

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed a contract with BLUE RAVEN SOLAR *****- 24 . Was told work should be done within 2 weeks no longer than 6 weeks at the very most. The work was started and a inspection was called for the inspection did not pass! the worker showed up again fixed the problem the inspection was called for again. AGAIN WE DID not pass .We still do not have a working system. IT is now 03-28-2025, We still are waiting for the install to be finished correctly.I have talked and talked and talked to the people at Blue Raven and promises are all I get . the work is not finished the inspection is not done and still we wait . I have ask to speak to someone who can at least tell me the truth as to when it will be finished.Even if you say next YEAR! .JUST ASKING FOR SOME HONEST TRUTH AND WORK.A question for you how did they get a a+ with the bbb? I am sorry I dont know how to upload things to you . BUT I am sure they know me and our contract. I got tired and told them I would not call again . I WOULD CONTACT YOU. So I hope someone can help . THANK YOU

  

  Business Response

  Date: 04/10/2025

  The customer's inspection did not pass due to required corrections related to wire management. We are currently coordinating closely with both our Inspections and Crew leadership teams to ensure that all necessary correction work is completed promptly and to standard. Our Field Manager has attempted to contact the customer to provide an update on the scheduling of the correction work. We are taking all necessary steps to ensure that the scheduled technicians are thoroughly prepared and properly equipped to complete the work efficiently. Additionally, feedback regarding this situation has been communicated to the appropriate teams to help prevent similar issues moving forward.

  Customer Answer

  Date: 04/11/2025

   
  Complaint: 23130570
  
  I am rejecting this response because:THEY HAVE NOT ACTED IN A TIMELY MATTER ! SUSPOISE TO BE OUT THIS WENESDAY  BUT THEY ALSO TOLD ME , THAT THEIR LEADER HAD CALLED ME! DIDNT HAPPEN 
  SO I AM WAITING UNTILL THURDAY, TO SEE IF WE FAIL AGAIN FOR THE 4 TIME OR PASS
  Sincerely,
  
  ****** **********

  

  Business Response

  Date: 04/17/2025

  As of today, April 17, 2025, the customer has successfully passed their inspection and is now progressing toward system activation. The next step in the process is obtaining Permission to Operate (PTO) from the utility company. We have initiated this process, and our ******************** will be handling all communication related to this phase.
  Should the customer have any questions, we kindly ask that they reach out directly to our Utilities team at *************************************** They are best equipped to provide updates and address any inquiries related to system activation.

• Initial Complaint

  Date:03/28/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In January 2025, I entered into a solar agreement with Blue Raven Solar. The sales representative, arrived late to our appointment and rushed through the signing process, repeatedly assuring me that there would be no financial obligation until installation. At no point was I told there would be a $1,215 cancellation penalty.Over the following 10 days, there were multiple delays, revisions, and paperwork changes. I signed a change order in good faith on January 16, 2025. Then, on February 14, I was told via text that my solar loan had prematurely expired due to an issue with the lender (Mosaic). I was told this was "nothing on Blue Ravens end" and that we would need to reinitiate financing if I wanted to proceed.I later discovered, through public BBB complaints, that Blue Raven's parent company had filed for bankruptcy, which caused the loan termination a material fact that was never disclosed to me and instead blamed on the ********* that point, I chose not to proceed with the project. No installation had occurred and the financing had lapsed. Still, I was charged a $1,215 cancellation fee. When I disputed it, Blue Raven admitted that the only actual incurred cost was $408.24 (permit fees) yet they continue to pursue payment and refuse to waive it.This fee was never disclosed at signing or upon cancellation. I acted in good faith based on the information provided which turned out to be inaccurate or incomplete. Im requesting a full waiver of the cancellation fee based on this misrepresentation and lack of transparency.

  

  Business Response

  Date: 04/07/2025

  Blue Raven will be waiving this fee for the customer. The appropriate departments have been contacted and will no longer pursue payment.

  Customer Answer

  Date: 04/08/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ** *********

• Initial Complaint

  Date:03/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased solar from Blue Raven April 2023. Around May 2024 my panels stopped working. It took over 9 months for blue raven to come out and fix any problems. December 2024, blue raven sent a technician to look at the panels. The problem isnt solved, the panels are not producing the right amount of energy they should be producing. ****** **** who I was talking to the whole time trying to fix the panels, stated I will be compensating for the lost power that was not produced. After 8 months of lost energy, he only quoted me for $550. That was back in December 2024. As to this day March 18th, no check was produced or sent out. I believe the amount he quoted should be incorrect and much higher. Every time I call and ask about the check Im missing, he stated that it will be 2 more weeks for the check to be distributed. 2 weeks have gone on 5 months now. I have emails of him stating I will be compensated for the lost power the panels did not produced.

  

  Business Response

  Date: 03/28/2025

  The check will be sent shortly through coordination with our ********************* to ensure timely delivery. While we are unable to confirm an exact execution/delivery date at this time, we will notify the customer as soon as a date is established. Our ********************** carefully calculates lost production using a variety of factors. To ensure accuracy, the calculated amount will be reviewed. If any discrepancies are identified, we will promptly revise the amount and provide the customer with an updated quote. If the original calculation is confirmed to be accurate, they will receive communication to that effect.
  
  

• Initial Complaint

  Date:03/19/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought solar panels from Blue Raven in late 2018 and by 2020 I having issues. One after another, with the system being down. It always took weeks for a tech to come out, always telling me that the electrical was not done right. Over the years the system has been up and down and it has been a battle. The company has never figured out what was creating constant issue. Now as of late the breakers are tripping and after multiple visits it is still an issue. AND they want to start charging me a $350.00 fee to come out to look at/possibly fix this ongoing issue. They think it will be fixed , if not and they have to come back out, it is another fee -??? ridiculous. The supervisor refused to escalate my case any higher. My system has been down now 5 months. I am disgusted. I want it fixed permanently or all my money returned.

  

  Business Response

  Date: 03/28/2025

  Blue Raven provides a two-year service warranty for our customers. Beyond this period, any service requiring a technician visit will incur a fee. Our work orders team determined breaker issues did not start until after our service warranty had expired. 
  Our service fees are determined based on multiple factors, carefully considered to ensure a fair and reasonable price for the expertise and work required. This fee, however, will be waived so the customer will not be required to pay. This has been communicated to the team involved.
  

  Customer Answer

  Date: 03/31/2025

   
  Complaint: 23088503
  
  I am rejecting this response because:

  The system has had problem after problem and it has always been the electrical as the source.  Blue Raven also stated if they dont fix it they would charge me additional fees to return.   

  
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 04/07/2025

  Blue Raven will not be charging for the repairs to the customers system. This has been communicated to the appropriate department and they should be in touch with the customer this week to discuss steps moving forward. To amend this specific issue Blue Raven will not be charging until it is cleared up and no longer causing problems.

  Customer Answer

  Date: 04/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. It is frustrating to have  had a system not work well since installed. The company has not reached out to me as of today. 
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:03/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There hole spiel is finding what your average power bill is and led you to believe they are going to setup solar panels that will generate electricity to cover that average. Just got of the phone with Idaho Power trying to find out why my power bills are still so high. He upped up my place looked at it asked me how many panels I have told him 16 he said that is not enough to do what they told me they would do. So now Im making a payment for the solar panels and making allmost average payment to the power company. Bottom line making twice the power bill payments. I have noticed online a lot of complaints similar or same. And yet they claim a BBB rating as very high. Someone be it you guys or AG needs to look into this solar scam BS.

  

  Business Response

  Date: 03/28/2025

  The customer's ********************** system was designed based on the energy usage data provided to us. The reported annual usage was ****** kWh, and the system was engineered to produce ***** kWh per year. This design was reviewed and approved by the customer.
  As outlined in the Home Improvement Contract signed by each customer, ********************** does not guarantee a specific energy offset but does guarantee the system's production. According to ******* reports, the customer's system is currently producing 102% of the estimated output, exceeding our performance guarantees. Customers interested in increasing their energy offset have additional options available, which can be explored in consultation with our Support Team.

• Initial Complaint

  Date:03/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contract Breach.They were supposed to withdraw a certain amount of money from my bank account and then reimburse me by sandig check for the same amount, but they missed at least 4 payments.

  

  Business Response

  Date: 03/21/2025

  The customer will be sent all missing payments and any future payments in one lump sum. This will be sent to the customer in the next week with a tracking number so they can watch it and stay notified of it's progress.

• Initial Complaint

  Date:03/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had Blue Raven install solar panels on our house. The contract we signed with them would have them send us checks to offset the cost for several years. We have paid of the Solar panels and completed our end of the contract. They still own us roughly $1400 in checks. They have stopped paying us. We called and asked them and they gave us a story about a parent company and that they are struggling and not able to pay at this time. They said payments would resume in ***** days. 60 days have passed and no payments. We called again and it was much different tone. We were told only one person is manually doing checks. We were not on the list to receive our money. You cannot talk to a manager. We have no other information for you. You may get your money when ever business improves. We upheld our end of the contract, this business has not. They refuse to pay us what they owe.

  

  Business Response

  Date: 03/21/2025

  Following our recent acquisition, Blue Raven has experienced some challenges with our banking partners. However, we have resolved the issue, and the customer will receive a check covering all outstanding payments, along with future payments. We will begin processing this payment today and will provide the customer with a tracking number to ensure transparency and confidence. The check is scheduled to be sent next week, and we will proactively communicate with the customer to inform them when the payment is on its way.

• Initial Complaint

  Date:03/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They're supposed to pay me back monthly and refuse to inform me they aren't even going to pay me. I've paid them on time since the beginning.

  

  Business Response

  Date: 03/14/2025

  Blue Raven was recently acquired by a new company after our previous parent company declared bankruptcy. This acquisition caused our funds to be halted for a short time which didn't allow us to send checks to our customers. We needed to set up a new bank and when we did we found out they didn't have the capacity to send the checks our customers needed. This caused us to find a new bank which we are in the tail end of finalizing so we can get these checks sent regularly to our customers again. The obligation blue ********************** has with the customer will be upheld, a check will be issues in the coming weeks with a tracking number for the customer to monitor. this check will include all missed checks as well as any checks left to be sent to alleviate any stress in the future.

• Initial Complaint

  Date:03/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Blue Raven technician has drilled a whole into my outside wall resulting in damage to electrical wire inside my Sun Room, I am without power in Sunroom and dinette for over a month.

  

  Business Response

  Date: 03/13/2025

  Our Work Orders team has reviewed and addressed the issues and confirmed that the work has been completed. If the customer encounters any further issues or has additional questions, we kindly ask that you contact our Work Orders team directly. This will allow us to provide the quickest and most effective support possible.

• Initial Complaint

  Date:02/25/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made the mistake of getting Solar through them in 2023. The company is untrustworthy. My contract has a provision where ***, as a condition of the contract, would cover the first 18 months of solar loan payments. First payment received Jan/2024 - Payments ceased being reliable in Jul/2024.. Currently I have not recieved the agreed payment since end of November/2024... with several missing in between. Based on CALENDER, I should have recieved 14 payments to date (Feb/2025), to day I have only recieved nine (9). I call and the company lies that checks were processed.. then two weeks later say they were delayed in the mail. Calling **************** only continues to aggravate because they are incompetent and will have the accounting department contact you - which I have never received a call back.STAY AWAY FROM THIS COMPANY AT ALL COSTS!!! I WISH I HAD NEVER DONE BUSINESS WITH THEM. I AM FILING COMPLAINTS WITH THE BBB AND *******************************.

  

  Business Response

  Date: 03/06/2025

  Blue Raven has encountered challenges in issuing checks following the bankruptcy of our previous parent company. We are in the final stages of establishing a banking partnership that will enable us to resume timely payments to our customers. While this process has taken longer than anticipated, we are committed to resolving the issue. We will be sending the customer all outstanding payments, along with any future-dated checks, in a single lump sum to fully resolve the matter and alleviate any future associated concerns.