Complaints

This profile includes complaints for Blue Raven Solar, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Blue Raven Solar, LLC has 27 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Blue Raven Solar, LLC

  1403 Research Way Orem, UT 84097-6201

  
• 

  Blue Raven Solar

  5535 Fair Ln Ste A Cincinnati, OH 45227

  
• 

  Blue Raven Solar LLC

  10503 Timberwood Cir Ste 114 Louisville, KY 40223

  
• 

  Blue Raven Solar, LLC

  8210 University Executive Park Dr Ste 160 Charlotte, NC 28262

  
• 

  Blue Raven Solar

  Greensboro, NC 27408

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I agreed to purchase solar through Blue Raven for a few reasons: they were going to be quick to install and turn on, the plan they proposed had a minimum production guarantee (or payback if it failed to meet it), and I was promised either 3 Ecobee thermostats or a referral that would cover the cost of me getting the thermostats.Since purchasing, they took from February to July to get turned on after having been installed in Feb/March. I was told that I was getting a referral for the amount of $1,000 on 4/8 by the salesman on behalf of Blue Raven. It is now October, and the salesman is no longer with them. Because of this, Blue Raven is claiming no responsibility to fulfill what was promised to me.Additionally, this has been a nightmare to get it installed and resulted in 4-5 months of warranty on the product which was worthless to me as a consumer. Because of this and the additional cost I incurred due to operating without having the pannels turned on, and the opportunity cost of the downpayment, they agreed to send me a check in the amount of $702 on 7/31. Blue Raven has failed at every opportunity to uphold the agreements in place. I have paper trails of everything between myself and the company representatives-- to claim no responsibility on their INTERNAL paper trails is unacceptable to a customer who is not at fault. I am withholding payment of the final installment until this has been realized. I owe $11,955.50. The net that I owe them will be $10,253.50. I want to be done with this relationship as they have continually failed me.

  

  Business Response

  Date: 10/17/2024

  We are aware of this customers situation and recognize that our goal of delivering a world-class customer experience was not met here. In recognition of this, we have agreed to reimburse the customer for delays in finalizing their project. Unfortunately, delivering on this reimbursement has been delayed as we navigated the Chapter 11 bankruptcy filing by our parent company, ********, and the legal obligations that accompanied that filing. Now that the sale of Blue Raven Solar has been completed, we are set to finalize this customers reimbursement.
  It is important to note that Blue Raven Solar guarantees only what is within the written agreement. We ensure that customers are made aware that ********************** does not guarantee anything outside of the written agreement, including any promises made by the sales representative during the customers introductory call. Upon investigating this call, I can confirm that our support coordinator informed the customer of this policy, and the customer responded in agreement. ********************** does guarantee a minimum production of energy from the installed solar panels, and I am happy to report that the customers system has produced 102% of what was estimated.

• Initial Complaint

  Date:10/08/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company keeps calling all my neighbors and myself after we told their sales reps were not interested. Most of us have blocked their numbers but they just call on new numbers. We are currently in the process from getting them removed from the Skye Meadows area in Rogers MN. Hopefully this review gets them audited on how they conduct business.

  

  Business Response

  Date: 10/16/2024

  After reviewing this customer's information, we found that the outreach was not coming internally from Blue Raven Solar, the calls are likely coming from a third-party. This homeowner was added to ours, and any of our partners', Do Not Contact lists. If the homeowner experiences any further contact from us, we ask that they reach out to us directly at ###-###-####.

  Customer Answer

  Date: 10/16/2024

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** ********

• Initial Complaint

  Date:10/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Shortly after 5pm, I received a phone call from this company. After the representative introduced himself as being from Blue Raven Solar, I told him I wasnt interested in buying solar. The representative asked me why I thought he was from a solar company and I told him that he introduced himself as such. He then proceeded to try to sell me solar. I asked him to remove me from his list and he began arguing with me. I reinforced him that he needed to remove me from his list and hung up.

  

  Business Response

  Date: 10/09/2024

  Upon the customer’s initial request, their information has been removed from our outreach teams. They should no longer receive any calls from Blue Raven Solar. If they are contacted by us again, I ask that they let us know at [email protected] so we can conduct further investigation into the matter.

• Initial Complaint

  Date:09/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 25th, Blue Raven installed solar panels. I reviewed the panels being installed 420V with the installer, who believed they were installing 460V panels. We confirmed together. Upon coming home, my son tells me he overheard the installers say "We are getting *#&*!@% fired for this one". From the ground you can see the panel are not uniform. I hop on the roof and there is obvious damage to the NEW roof AND 2X- 3X as many mounts per panel as required for the install. The damage appears to be from panel corners impacting the tiles and stepping on debris left on the roof. I contacted my sales representative. He came out the next day and was appalled by the work performed. Took some pictures, apologized profusely, and advised me they would make this right. The PRIMARY reason I went with Blue Raven was because they don't use contractors and "quality" of their installs. On July 31st we were notified that the extra attachments and roof damage/"concerns" were "aesthetic" and would not be repaired. On August 15th a Blue Raven representative came out with the city inspector. He too was appalled by the installation and contacted corporate to help facilitate resolution and was advised they would not be repairing any of the damage to the roof or addressing the extra panel mounts. I did receive an estimate to repair the roof damage ($1400), with a caveat that the panels would need to be removed for repairs and further inspection for damage concealed by the panels. I had provided this information to Blue Raven and they are standing firm on their decision to do nothing to correct the negligence and damage caused by their installers. Upon further inspection and review of the installation instruction from the mount manufacturer, the mounting brackets appear they were not installed per the manufacturer specifications. The quality of work is atrocious and the only person from Blue Raven that came out to inspect it was not even a Blue Raven employee (1099 Sales *****

  

  Business Response

  Date: 10/06/2024

  We are aware of this customer's situation, and ********************** has been in communication with them to further review the project as a whole. We have discussed the damage to the shingles, the number of extra brackets that were installed but remain exposed and unused, and the concerns regarding the quality of workmanship during the installation. We remain determined to come to a resolution deemed agreeable to both parties. 

  Customer Answer

  Date: 10/07/2024

   
  Complaint: 22350626
  
  I am rejecting this response because: We have a call scheduled later this week to further review the details.
  
  Sincerely,
  **** ******

  

  Business Response

  Date: 10/13/2024

  I contacted the customer on Friday, October 11th, to discuss a proposed compensation. I will be working with our National Installation Manager to further assess the roof damage. We remain in contact with the customer and are keeping the conversation ongoing to reach an outcome that is agreeable to all parties.

  Customer Answer

  Date: 10/15/2024

   
  Complaint: 22350626
  
  I am rejecting this response because: we are in communication to determine the resolution.
  
  Sincerely,
  **** ******

  

  Business Response

  Date: 10/22/2024

  We are still in discussion with this customer to come to a complete resolution of the situation. As of now, we have offered waive the outstanding balance of the customer's system to apply that money to the repair of the shingle damage. We remain in communication with the customer and have a scheduled call this coming Thursday, October 24th, 2024 with Blue Raven Solar's National Installation Manager to go over the workmanship concerns of the installation. 

  Customer Answer

  Date: 10/28/2024

   
  Complaint: 22350626
  
  I am rejecting this response because: We are still in communication to address the damages caused during installation and extra mounting brackets installed on the roof but not used for the panels purchased. Blue Raven will be sending a regional install manager to evalute their install work this week.

  I do appreciate the offer to waive the remaining balance which was withheld in order to facilitate a conversation with their management, but does not fully address or cover the costs associated with removing and reinstalling the solar panels for repair of damages to roof shingles or concerns regarding additional mounting brackets.

  Sincerely,
  
  **** ******

  

  Business Response

  Date: 11/05/2024

  Our Regional Installation Manager went to the customers home last week and provided us with more pictures of the workmanship and damage to the roof. After further inspection of the damage by the Divisional Installation, he agreed that the equipment was not installed to a quality suitable for the standard that we hold and we have agreed to a partial reroof for the customer to repair the damage.  
  Currently, we are gathering quotes from multiple roofing companies, including the one provided by the customer, before coordinating the repairs with the customers schedule. Our specialist will remain in contact with the customer to ensure that repairs are satisfactory to all parties.  

  Customer Answer

  Date: 11/11/2024

   
  Complaint: 22350626
  
  I am rejecting this response because: We are working through the details of addressing the installation issues and damages. Keeping thread open until resolution has been reached.
  
  Sincerely,
  
  **** ******

  

  Business Response

  Date: 11/15/2024

  We are responding as well to keep the thread open. Quotes have been approved and we are working on scheduling the work with the roofing company. 

  Customer Answer

  Date: 11/27/2024

   
  Complaint: 22350626
  
  I am rejecting this response because:We do not accept this yet as work hasn't been scheduled with us or the roofing contractor. I did speak to the company today to follow up and they are working on scheduling. Would like to keep this open until resolved.
  Sincerely,
  
  **** ******

  

  Business Response

  Date: 12/04/2024

  Panel Removal has been scheduled for Early January as well as the roof repair with the customer's preferred roofer. We'll happily keep this thread open until repairs have been completed to both party's satisfaction. 

• Initial Complaint

  Date:09/16/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June 2024, we worked with Blue Raven Solar to install solar panels on our house. We signed all required documentation and on June 21, 2024, we received an email stating that everything had been finalized and all we needed to do was schedule our installation. Per the email we received on 6/21/24, "your permits have been approved and we are ready to schedule your solar system installation. One of our team members will be reaching out to get your installation date on the calendar. You can also call **************... if you're feeling eager to lock in your installation date."When we did not hear from them after a week, we called the number provided and we were told that we could not schedule our installation at that time because there was no available electrician but we could call back in 1 week. We continued to do this, and continued to receive differing information regarding an electrician, either they did not have one, one was hired but needed to be trained, etc. There was zero communication between us and the company regarding these delays, unless initiated by us. We tried to end our contract and have the money we paid refunded, but we were told there would be a cancellation fee for $1215, "for all the work they have done". We reached out to our local energy company to ask if they had any information. We were told permits had been started and a few fees had been paid, for around $100s. They have also reached out to Blue Raven regarding the work that was started but have not heard anything back from them. We have continued reaching out to Blue Raven and received no help and only vague answers without any definitive dates. We have paid half of the total bill and would like this returned without any cancellation fee as very little work has been completed behind the scenes and absolutely no work has been started at our home. The total cost is $16079 - so we have paid $8039.50

  

  Business Response

  Date: 09/23/2024

  We appreciate the opportunity to address this matter and are committed to resolving the situation. We acknowledge the concerns raised by the customer regarding the delays in their ********************** panel installation. 
  We have been actively working to complete their project while adhering to the guidelines established by We Energies. Our in-house design team has been collaborating closely with them to ensure compliance, particularly as we establish our operations in *********. During this process, it became clear that most installations in ********* require a main service panel upgrade, which has contributed to the delays. 
  
  Additionally, we faced unexpected turnover with our licensed electricians, which has impacted our scheduling capabilities. It is important to note that we cannot proceed with installations without a licensed electrician.
  
  Regarding the cancellation fee, this charge reflects not only the fees associated with permits and interconnection applications but also the significant engineering work our team has completed in designing the customer's ********************** system. We value all our customers and are dedicated to resolving this issue. We encourage any affected parties to reach out to us directly so we can work toward a satisfactory resolution.

  Customer Answer

  Date: 09/25/2024

   
  Complaint: 22282040
  
  I am rejecting this response because:

  I understand the red tape that is needed to be addressed during this process, however, the scant communication we've received through this process is unacceptable. We have reached out many times over the course of the summer requesting more frequent updates, which has not happened. We have been told we would receive a call back with more information within the hour and this was not completed. More recently, we were told we would be called the next day to schedule our installation, still waiting on that call. We have also been told that the upgraded panel that we were told was required, is no longer required for installation. Lastly, to address that this complaint was made through the Better Business Bureau rather than with our customer service representative, we have been in communication with all these concerns and nothing has been done. We were told months ago that as an act of goodwill we would receive $1000 off of our total bill. Because of the lack of action, we requested this as a check rather than deducted from our final bill. We were assured it was in the mail, we have still not seen this, but again assured it has been issued and in the mail. Last week, we sent an email to our representative and still have not heard a response from this. We have however, received a new contract that needs to be signed from a different person, who seems to be unaware of our concerns. As I mentioned in the email to our customer service representative, we understand that this can be a process. However, when we are repeatedly told we can schedule our installation only to have that fall through with no follow up, unless we reach out, is why we are frustrated.

  
  Sincerely,
  
  *** *******

  

  Business Response

  Date: 10/01/2024

  Again, we are very grateful for this feedback, as it ultimately helps identify gaps in our customer experience that we can work to address. In reviewing the communication from the time of the initial complaint to this rejection, I agree with the customer that our communication has been subpar.
  I was unable to find any communication past 9/16 where we made claims that the main panel upgrade was no longer needed. As I stated previously, we had been establishing these requirements with We Energies and had since finalized that main service panel upgrades are a requirement. Scheduling our new electrician for this upgrade was dependent on the approval of the We Energies Interconnection Application, which we were still discussing directly with We Energies. The customer was looped into the status of these conversations with We Energies via email. However, one of our coordinators did give the customer information that directly contradicted this point. I have provided that coordinator with feedback on how to find the correct information to avoid this miscommunication in the future. I am glad to state that, as of today, the customers main service panel upgrade is scheduled. Once that is completed, the solar installation can be scheduled.
  Regarding the goodwill check, I can confirm that we agreed to send the payment as a check rather than a discount off the total. I also reviewed the communication regarding this check that was sent to the customer, and it was stated that the check would be sent ***** days after the solar installation is completed.
  Additionally, after reaching out to our customer support manager, customer advocacy manager, Utilities manager, and MPU scheduling manager, I was unable to find any evidence that an additional Blue Raven Solar contract was sent to the customer in recent weeks. The closest I have found is an additional document sent to us by We Energies, which we then forwarded to the customer to sign, only for We Energies to tell us it was no longer required.
  Lastly, we want to ensure that we remain open to feedback from our customers and ask that the customer send in evidence of some of these claims that I was unable to verify, so we can provide further feedback and continuously improve our processes to provide customers with the world-class experience that we strive for. Please send any supporting evidence to the BBB in this thread, or to our feedback inbox at **********************************

  Customer Answer

  Date: 10/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** *******

• Initial Complaint

  Date:08/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Blue Raven representative visited us shortly after we moved into our home in April 2022 to sell us a solar energy system. He represented to us that the system would produce enough energy to meet our needs and that loan payments for the system would be significantly less than our monthly electric bill. He returned later with the specific figures that did indeed show a significant monthly savings, and we agreed to the purchase. As it turned out, our electric bills dropped very little once the panels were operational and our total monthly electricity costs exceed what we were paying previously as an electric bill by over $100. We contacted the company who admitted they underbuilt the system but had a ready a solution to sell us more panels. We cannot afford more panels. The customer service representative agreed to get back to us with a more reasonable proposal, but nothing has been forthcoming despite repeated requests. It is the company's unresponsiveness to our follow-ups that has caused the delay in seeking help through the BBB. We have provided the company with all the documentation they have requested to resolve this issue. If Blue Raven cannot deliver the product represented at the cost represented it should retrieve their panels and refund to us the money we have paid, just like any other reputable company would. They now state that their contract says results are not guaranteed. That is at best sleezy, and at worst fraud for representing one thing, and slipping something else into the contract that they know most people don't read.

  

  Business Response

  Date: 09/05/2024

  The customer's proposal was based on
  the square footage of their home, as no complete utility bill was provided at
  the time. The customer signed a contract for 16 panels, with an estimated
  annual production of 7,269 kWh. According to Enphase, the system has produced
  5,309 kWh this year and 7,357 kWh throughout 2023. Overall, the system has
  delivered 101% of the guaranteed production. While Blue Raven Solar cannot
  guarantee significant changes to a customer’s utility bills—something beyond
  our control—we do guarantee the production of the solar system. This information
  is detailed in the customer’s Home Improvement Contract and highlighted in the
  proposal. The customer paid for 16 panels and received 16 panels that are
  exceeding expectations.

• Initial Complaint

  Date:08/29/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been on the phone with DTE for over three weeks trying to get answers my outflow accordingly to DTE in one of the pay circles was 1102KWH my outflow from the app was around 759KWH they stated I only was credited for 206 KWH. They told me that they add 1102+759=1858 which is what they are saying we used totally. Then they subtract the 1858-206=1652 which is the total that we used. We have not done anything different this year from last year. Our bill from last year the same time frame was ****** this year it was ******.They are saying for the size of our house and the number of panels is not even close to enough to supply what we need for the time frame that was explained to ****** and myself. We were told by you *********************** that these panels would reduce our bills and energy usage from DTE by a significant amount. The original plan had all the panels on one side of my roof to optimize the solar production. Blue raven had to change that plan due to an easement and had to move three panels onto another roof.You stated that my first 18 months would be paid for and now I am having to pay for the panels due to blue raven. They stated that the checks would be continuing at a later date but that date is unknown at this time.

  

  Business Response

  Date: 09/05/2024

  Prior to the customer starting the ********************** process, the customer did not provide a full electrical bill to show their total annual usage. Therefore, Blue Raven Solar created a proposal based off the square footage of the customer's home to estimate their yearly electrical consumption. The customer signed a contract for 14 panels, with an estimated annual production of ***** kWh. Using Enphase, we can confirm that the customers system has produced 100% of what was guaranteed. Blue Raven Solar does not guarantee the customer will not have an electrical bill, as this is something out of our control. The customer is also informed during their introductory call that they would still be receiving a bill from their electric company. We guarantee the production of the solar system since this is a variable we can control. This information is included within the customer's Home Improvement Contract and highlighted in the proposal as well. 
  Due to the legal obligations surrounding our parent companys Chapter 11 filing, there was a delay caused to the customers August promotion check. Those checks were sent out August 30th, 2024. 

  Customer Answer

  Date: 09/05/2024

  The company *** *********************** requested only one bill which was our highest bill. They based the solar system on this data and this data alone. Their ***resentative informed my wife and I that the power we will produce would I fact produce us a credit for multiple months which has yet to happen and once winter hits will never happen when snow covered. The company **** and their affiliates are telling people miss information to get them to sign up for solar programs. This is in fact false advertisement on their behalf. I gave them a chance to fix the issue and they continue to come back and say it is the home owners problem and not theirs. They will not rectify the current issues to make the agreeable power production that their *** informed my wife and I of. 
  Complaint: 22213421
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/23/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 24 April 2024 Blue Raven Solar installed a solar panel system at my residence to supply electric power to my home. As of today, 23 August 2024, the solar panel system Blue Raven Solar installed does not work (is not supplying electric power to my home). Blue Raven Solar has been slow and unsuccessful in identifying and correcting the issue. According to my records Blue Raven Solar made 3 attempts to correct the issue during the month of April, no attempt to correct the issue during the month of May, no attempt to correct the issue during the month of June (though 1 appointment was scheduled by Blue Raven Solar then cancelled by me due to my leaving town for a week), 1 attempt during the month of July, no attempt to correct the issue during the month of August (though 1 appointment was scheduled by Blue Raven Solar then cancelled by Blue Raven Solar without notifying me of the cancellation). As of today (23 August) another appointment to correct the issue has been scheduled for 03 September 2024.

  

  Business Response

  Date: 08/29/2024

  We have been in contact with this customer and are working to resolve the error with their system. The customers system was installed on April 27, 2024, but was not activated until May 29, 2024, as we received permission to operate from their utility company at that time. Although we attempted to resolve the issue in June, that effort had to be canceled. Our technician was finally able to access the system and diagnose the issue during our visit in July. Unfortunately, we failed to communicate the rescheduling of the customers appointment on August 22nd, and feedback regarding this has been given directly to the team responsible. Their next appointment is currently scheduled for September 3rd. Additionally, we have requested compensation for the customers lost production during this period. The final amount will be determined once the repair is complete.

  Customer Answer

  Date: 08/29/2024

   
  Complaint: 22186802
  
  I will accept this response when the issue with the solar panels installed at my home by Blue Raven Solar is resolved and the solar panel system is fully operational. 
  
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 09/04/2024

  We informed the customer this morning that our technician needs to order additional parts for the repair. Our field leadership and corporate management are closely monitoring the situation to ensure that we prioritize and complete the repair as soon as possible.

  Customer Answer

  Date: 09/05/2024

   
  Complaint: 22186802
  
  I am rejecting this response because:

  I was not contacted by Blue Raven Solar regarding the cancellation of my September 4th appointment. I learned of the cancellation by calling Blue Raven Solar Work Orders.

  
  I will consider this complaint fully resolved when all issues with my solar panel system have been fixed and the system is producing electric power for my home.
  
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 09/11/2024

  We are currently awaiting the delivery of essential parts to our warehouse before we can complete the repair. The customer contacted us on September 9th, and we informed them that, as of then, we had no record of the parts being delivered. We assured them that we would provide an update as soon as the parts arrived. We will reach out to the customer promptly once the parts are in our possession to expedite the repair process.

  Customer Answer

  Date: 09/12/2024

   
  Complaint: 22186802
  
  I am appreciate the update. 

  I will close out this complaint upon successful repair of my solar panel system. 
  
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 09/20/2024

  We have received confirmation that the parts have been received and our team will be reaching out to schedule a time with the customer. We continue to keep a close eye on this project to ensure the repair is completed as quickly as possible. 

  Customer Answer

  Date: 09/21/2024

   
  Complaint: 22186802
  
  Thank you for the update.

  I will close out this complaint when upon completion of the work needed to get my solar panels to supply electric power to my house.
  
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 09/30/2024

  Spoke with the customer on Friday as our technician did not make it to the customer's home to complete the repair. This is not the level of service we strive to provide and will continue to work with the customer to get this repair completed. 

  Customer Answer

  Date: 10/01/2024

   
  Complaint: 22186802
  
  I am rejecting this response because:

  It has not resolved the issue. The primary issue is as follows:

  1) These solar panels have never been operational. The company initially install solar panels on my home in April of 2024. We have now entered the month of October 2024, closing in on 6 months since the solar panels were installed.

  2) I am being charged for these solar panels even though they have never been operational.

  
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 10/08/2024

  We were able to arrange for our crew to go to this repair today and should be completing the work as I write this message. I will be following up with the customer later today to ensure that the repair was completed and satisfactory. 

  Customer Answer

  Date: 10/13/2024

   
  Complaint: 22186802
  
  I am rejecting this response because:

  To the best of my knowledge, no one from Blue Raven Solar was at my house on O9 October to repair my solar panel system. Also,, to the best of my knowledge Blue Raven Solar did not keep their 11 October appointment. To date my solar panel system remains nonoperational.
  
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 10/17/2024

  The customer is correct, our technician was unable to make it to the customer's repair on October 9th, However, I have confirmed that the repair was completed today and the customer notified. We will be reaching out to the customer next week to ensure we have addressed all of their concerns. 

  Customer Answer

  Date: 10/22/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********.

  When accessing my solar panel status on via the Enlighten app on my cell phone, it appears that my solar system is producing power now. Therefore, i am accepting Blue Raven's resolution to my complaint.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:08/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid an $11,000 deposit to get a battery installation going in February. Today is Aug 15. They've had over 6 months to get the project going. After repeatedly blaming the power company (Blue Raven filed the wrong paperwork with them twice) and then blaming the county permit process, all progress on this project appears to have halted about 2 months ago. Blue Raven does not give any meaningful replies to email inquiries ("that's not my department, so I forwarded it to the other department and they'll get back to you" - which they never did). Now they've simply stopped replying to me in any way at all. Yesterday I threatened to cancel the project altogether if they didn't send me a status update. Blue Raven couldn't even be bothered to reply to that email at all. There doesn't seem to be any way to get them to work on this project. Maybe $11,000 is not enough money to make them work beyond 3 months on a project, but it's a heck of a lot of money to me and I'm very disappointed in Blue Raven. The first time we used them to install solar panels, they did an timely and excellent job. But now they seem to have gone into a downward spiral.

  

  Business Response

  Date: 08/21/2024

  We strive to provide a world-class customer experience and recognize that this was not reflected in our recent communication with this customer. We take feedback such as this very seriously, and the information has been forwarded to the appropriate managers for direct follow-up.
  We have received approval for their interconnection application as of July 23, 2024, and expect to receive permit approval from their Authority Having Jurisdiction (AHJ) by August 22, 2024. As we are installing innovative new equipment nationwide, Blue Raven Solar, ****, and utility companies are working together to develop policies to integrate this technology. This process has introduced some unexpected delays due to differences from standard solar systems. We are working diligently with the **** to complete the customer's project and ensure compliance with their policies.

• Initial Complaint

  Date:08/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've asked repeatedly to remove our number from their call list and they are bordering on harassment. Mocking me and acting like a child repeatedly asking why we want removed and why we don't want their panels on our home! Third party or not, this is harassing and they are doing it under your name! Do better!

  

  Business Response

  Date: 08/20/2024

  We sincerely apologize for the frustration this customer has experienced. After reviewing the information, we found that the customer was added to both *********************** and our partners' Do Not Contact lists around July 13, 2024, following their previous request. If the customer receives any further contact from someone claiming to be with Blue Raven Solar, we ask that they reach out directly at ********************************** so we can investigate the issue thoroughly and ensure that no additional contact information was overlooked.