Reviews
This profile includes reviews for Blade HQ, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 2,378 Customer Reviews
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Review fromAlex K
Date: 02/11/2025
5 starsAlex K
Date: 02/11/2025
Amazing customer service! I had purchased a knife and lost it a week later. They worked with me and provided a discount on a replacement! Ill be using them for all future purchases!
Blade HQ, LLC
Date: 02/13/2025
Thank you for your kind words! We're glad we could assist you in replacing your knife and ensure you had a great experience. We truly appreciate your support and look forward to serving you for all your future purchases!Review fromMatt J
Date: 02/10/2025
5 starsMatt J
Date: 02/10/2025
*** at customer support was great at fully resolving a product issue. Really exceeded my expectations and a fast refund. The rest of my order was excellent and well-shipped.Blade HQ, LLC
Date: 02/13/2025
Were thrilled to hear that *** provided such excellent support and exceeded your expectations! Customer satisfaction is our top priority, and we're glad your issue was resolved quickly. Thank you for your kind wordswe appreciate your support!Review fromJason R
Date: 02/10/2025
4 starsJason R
Date: 02/10/2025
Recently emailed BladeHQ with questions concerning a pre-order I am participating in for a new product they are offering. I emailed on Saturday not expecting an answer until Monday but I received an answer on Sunday from *** in their support department. Unfortunately *** couldn't answer either of my questions due to the vendor/ manufacturer not provided BladeHQ with information pertaining to the product they agreed to offer for pre-order on their website. This was still a pleasant interaction but I don't know any more than I did when I put down my deposit.Blade HQ, LLC
Date: 02/13/2025
We appreciate you reaching out and sharing your experience! While were glad *** was able to respond so quickly and provide great support, we understand how frustrating it can be not having the information you need. Were always working to get the most up-to-date details about preordered items. Thank you for your patience and for being a valued customer!Review fromMichael S
Date: 02/10/2025
5 starsMichael S
Date: 02/10/2025
The ease of purchase (and returns if necessary) is outstanding. The communication of customer service is immediate. ****** *. was super helpful! Very good place to buy knives.Blade HQ, LLC
Date: 02/13/2025
Thank you for your kind words! We're thrilled to hear that your experiencefrom purchase to potential returnswas seamless. ****** *. is a fantastic part of our team, and we're glad she could assist you! We appreciate your support and look forward to serving you again!Review fromRichard C
Date: 02/05/2025
5 starsRichard C
Date: 02/05/2025
Ordered a new knife from Blade HQ online. It was too large for me and needed to return it. The representative ****** *. made the return process easy and effortless. Good customer service is hard to find....Blade HQ, LLC
Date: 02/07/2025
Thank you for sharing your experience! We understand that sometimes a knife might not be the perfect fit, and were so glad ****** made the return process smooth and hassle-free for you. We couldnt agree moregood customer service is essential, and were proud to have a team that makes it a priority. We appreciate your support and look forward to serving you again in the future!Review fromAlex B
Date: 02/05/2025
5 starsAlex B
Date: 02/05/2025
*** answered my simple question with expedience. Thank you for your help in this.Blade HQ, LLC
Date: 02/06/2025
Thank you for your feedback! Were glad *** was able to provide you with a quick and helpful response. If you ever have more questions, were always here to help!Review fromDarryl C
Date: 02/04/2025
5 starsDarryl C
Date: 02/04/2025
I had a problem with an expensive OTF knitwear and reached out to Blade HQ for help. ****** promptly responded with a detailed email of possible causes and a number of ways to resolve the issues. I dont think I ever got a better or faster level of customer service from and gun or knife company or for that matter any company. I plan on trouble shooting AGS per her recommendations. Thank you Blade HQ and especially ******.Blade HQ, LLC
Date: 02/06/2025
Thank you for sharing your experience! Were sorry to hear you had an issue with your OTF knife, but were thrilled that ****** was able to provide such prompt and detailed support. Its great to know her recommendations are helping you troubleshoot the issue. We take pride in delivering top-notch customer service, and your kind words mean the world to us. If you need any further assistance, dont hesitate to reach out. Were always here to help!Review fromAndrew C
Date: 01/31/2025
5 starsAndrew C
Date: 01/31/2025
***** *. Is the best!! She answered my question quickly and updated my account with my military retired status for my discount to take effect. She was great, you should give her a raise!! ??Blade HQ, LLC
Date: 02/03/2025
Thats awesome to hear! ***** *. is truly a rockstar, and were lucky to have her on the team! We appreciate your service and are glad she could get everything squared away for you quickly. While we cant promise a raise (well definitely pass along the suggestion! ), we can promise shell get the recognition she deserves. Thanks for being part of the *** family!Review fromAndre B
Date: 01/31/2025
5 starsAndre B
Date: 01/31/2025
The best customer service I have received from any website not to mention knife websites. *** at Blade HQ helped me moments after I emailed them about an order. She gave me solutions and my issue was solved super fast. She listened and was more than happy to help. Blade HQ is one of the very few knife websites I order from and that helped conformed why. Thanks ***Blade HQ, LLC
Date: 02/03/2025
Thats incredible to hear! *** is a rockstar, and were so glad she was able to take care of your issue quickly and efficiently. We truly appreciate your support and are honored to be one of your go-to knife websites. Well be sure to pass along your kind words to Jenshe deserves the recognition! Thanks for being a part of the Blade HQ family!Review fromRicky V
Date: 01/29/2025
5 starsRicky V
Date: 01/29/2025
Alyssa T at Blade HQ really deserves some props! She handled my return and is keeping me in the loop regarding my refund. No hassles, very efficient. This is why I do business with BHQ on a regular basis.Blade HQ, LLC
Date: 01/30/2025
Thats awesome to hear! ****** is a rockstar, and were lucky to have her on the team. Were glad she made your return process smooth and kept you updated along the way. Thanks for being a loyal Blade HQ customerwe appreciate you! If you ever need anything else, weve got your back. ????Blade HQ, LLC
Date: 02/03/2025
We love hearing that! ****** *. is an all-star, and were so glad she made your return process smooth and hassle-free. Keeping our customers in the loop is what we do, and its awesome to know thats part of why you keep coming back. Well make sure ****** gets the recognition she deserves! Thanks for being a part of the *** family!
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