Reviews
This profile includes reviews for Blade HQ, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 2,378 Customer Reviews
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Review fromEliud M
Date: 01/29/2025
5 starsEliud M
Date: 01/29/2025
A great experience after a issue with an item.
I recently had a situation with an item, but after a call to CS at BHQ and a conversation about the opportunity, Dallas from CS was able to help me and it was resolved super quickly.
Blade HQ, LLC
Date: 01/30/2025
Glad to hear Dallas took great care of you! We know issues can pop up, but its how theyre handled that makes all the difference. Awesome to hear it was resolved quickly and smoothly! Thanks for sharing your experiencewe appreciate you!Review fromEdwin K
Date: 01/28/2025
5 starsEdwin K
Date: 01/28/2025
Top notch experience, great customer service fast response to emailsBlade HQ, LLC
Date: 01/29/2025
Thank you for your feedback! We're glad you had a top-notch experience with us. Providing fast responses and great customer service is what we strive for. We appreciate your support and look forward to serving you again!Review fromGunnar G
Date: 01/27/2025
5 starsGunnar G
Date: 01/27/2025
*** was very helpful and answered my question accurately and promptly.Blade HQ, LLC
Date: 01/28/2025
Thank you for your kind words! Were delighted to hear that *** was able to assist you promptly and provide accurate answers to your question. Well be sure to share your feedback with her. If you need anything else, were always here to help!Review fromChad J
Date: 01/27/2025
5 starsChad J
Date: 01/27/2025
Alyssa * at Blade HQ has earned my admiration, respect and most of all, my customer loyalty to **********************. Of course, they have great deals on amazing knives. What sets Blade HQ apart from their competitors is their dedication to customer service. When shopping online, returning merchandise can be a stressful endeavor. *his is not the case with Blade HQ. From the moment I initiated a return, ****** *. Made sure that I was comfortable throughout the entire process. She communicated clearly and consistently. Whats more, she did it in a way that set my mind at ease. In a world of online shopping, she let me know I mattered and that she was there to take care of me and my return. I received small town personal service that made me feel like I am part of the Blade HQ family. Great deals and great knives are in abundance online. Personal and friendly customer service sets ********************** apart from all other online knife stores. ****** * earned Blade HQ a customer for life. *hank you! **** *****Blade HQ, LLC
Date: 01/28/2025
Thank you for sharing your wonderful experience! Were truly honored to have earned your admiration, respect, and loyalty. ****** exemplifies the dedication we strive for in providing not just great deals on amazing knives, but also exceptional customer service that leaves a lasting impression.Were thrilled to hear that ****** made your return process smooth, stress-free, and personal. Its our goal to make every customer feel valued and cared for, just as youve described. Your kind words mean so much to us, and well be sure to share them with ****** and the team.Thank you for being part of the Blade HQ family we look forward to serving you again soon!Review fromAlan H
Date: 01/23/2025
5 starsAlan H
Date: 01/23/2025
My questions were answered promptly and didnt leave me wandering. I should have been more careful buying from a ******** advertisement. This is not a bad review for BladeHQ, just that some people have done a good job masking their scam.Blade HQ, LLC
Date: 01/27/2025
Thank you for sharing your experience! Were glad we could promptly answer your questions and provide clarity. Unfortunately, scams can be tricky to spot, and we appreciate your understanding that this situation wasnt reflective of Blade HQ. If you ever have concerns or need assistance verifying a seller in the future, dont hesitate to reach out. Were here to help and ensure you have the best experience possible!Review fromJason H
Date: 01/23/2025
5 starsJason H
Date: 01/23/2025
Blade HQ has a vast selection, competitive prices, fast shipping, and AMAZING customer service!Blade HQ, LLC
Date: 01/27/2025
Thank you for the glowing feedback! Were thrilled to hear youre enjoying our vast selection, competitive prices, fast shipping, and especially our AMAZING customer service. Providing an exceptional experience is what we strive for, and your kind words mean the world to us. We look forward to helping you find your next perfect knife!Review fromTodd H
Date: 01/22/2025
5 starsTodd H
Date: 01/22/2025
I recently received a knife from Blade HQ (bhq) that had a manufacturing defect. I contacted *** and they immediately emailed me a return label for returning the knife. They refunded the entire cost of the transaction in full when they received the knife back. Thank you *** customer service team ( ****** T and Mrs ******* for a painless return experience!****, **.Blade HQ, LLC
Date: 01/27/2025
Thank you for sharing your experience! While were sorry to hear about the manufacturing defect, were so glad ****** and Dallas were able to provide a smooth and painless return process for you. Ensuring our customers are taken care of is always our priority. We appreciate your trust in Blade HQ and look forward to serving you again in the future!Review fromDouglas S
Date: 01/21/2025
5 starsDouglas S
Date: 01/21/2025
***** and Alessa were very Curtisss. They made the return process easy on everyone. I like buying my knives at Blade HQ because I dont have to worry about someone sliding a clone in on me. Thanks everyone! ****Blade HQ, LLC
Date: 01/23/2025
Thank you, ****! Were thrilled to hear that ***** and ****** made the return process smooth for you. Its great to know that you feel confident shopping with **** take pride in offering genuine products and excellent customer service. We truly appreciate your loyalty and look forward to helping you with your next knife purchase!Review fromTrevor S
Date: 01/20/2025
5 starsTrevor S
Date: 01/20/2025
Sincere response - took my concept to heart. Answered me promptly too. ThanksBlade HQ, LLC
Date: 01/22/2025
Thank you so much for your kind words! We're so glad to hear that our response was helpful and that we could address your concerns. We truly value your feedback and strive to offer the best possible experience. If you need anything else, don't hesitate to reach out. Thanks again for choosing us!Review fromBryan F
Date: 01/20/2025
1 starBryan F
Date: 01/20/2025
Well my issue hasnt been resolved yet. As of right now I still havent received my order.Blade HQ, LLC
Date: 01/22/2025
Thank you for reaching out, and we apologize for the delay in receiving your order. According to the tracking information, your package is scheduled for delivery today. It appears there was a weather-related delay while in transit, but the package is now on its way. Please keep an eye on your tracking for the latest updates, and dont hesitate to contact us if you need further assistance. We appreciate your patience!
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