Reviews

This profile includes reviews for JetBlue Airways Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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JetBlue Airways Corporation has 16 locations, listed below.

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  JetBlue Airways Corporation

  6322 S 3000 E Ste G20 Salt Lake City, UT 84121-6922

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  JetBlue Airways Corporation

  50 Terminal Dr Ft Lauderdale, FL 33315-3601

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  JetBlue Airways Corporation

  27-01 Queens Plaza North Long Island City, NY 11101-4020

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  JetBlue Airways Corporation

  Holladay Cottonwood, UT 84121-6922

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  Jet Blue Baggage Claim

  Newark, NJ 08690

Review Details

• Review fromPhilip F

  Date: 03/24/2025

  1 star
  JetBlue lost my bags for 3 daysthen gave me a 6-month credit that expired before I could use it Im extremely frustrated with how JetBlue handled a recent issue. I flew with them on a 4-day golf trip, checked my bags 1.5 hours before departure, and somehow they failed to load them onto the flight. As a result, I was without all of my belongings for 3 out of the 4 days, including my golf clubswhich didnt arrive until after I had already left.I had to spend a significant amount of money buying clothing and golf gear just to get through the trip. JetBlue eventually issued me a travel credit, but it expired after only 6 months, not the 12 I expected. Because of work and personal obligations, I wasnt able to fly within that timeframeand now the credit is useless.I tried working with customer service, but they were unhelpful. Ive reached out to JetBlue execs, and Im also posting this here to ask:Has anyone else had luck getting an expired JetBlue credit reinstated?Also, is this 6-month expiration a standard policy now? Seems like a slap in the face after their mistake.

• Review fromAleyah S

  Date: 03/17/2025

  1 star
  I just wanted to write and say that you guys have to be the worst airline and your reviews show it. I was stranded at *********** from Sunday at 9am to Monday at 11am (over 26 hours) with all flights grounded. I bought two tickets to try and get home to my sister who had a miscarriage while on a cruise ship . I bought a JetBlue ticket to ********* and a Delta ticket to SLC . I bought your ticket same day & tried to cancel same day and you would not allow a ************* customer service people are not compassionate. I lost $293.29 from you guys that I needed to be able to see my sister and get home TO ***. The only reason I bought a ticket from you from *** to ***** is I was so desperate I was willing to drive from ***** to SLC. Delta was so compassionate and offered me a full same day refund back to my card and even helped me find a new connecting flight . You guys are awful and need to be way more clear on your 24 Hour Cancellation policy its a false advertisement and not clear when you press purchase all it says is 24 hour guarantee I will never fly with you guys especially due to your treatment and no compassion for a medical emergency. You need to train your workers to be customer service oriented. I bought the ticket on March 17 at *** tried to cancel 3 hours after buying and told NO REFUND for same day buying. Unbelievable during such a big shutdown at *********** and so many grounded flights. Read the fine print carefully as you dont get anything back not even in a medical emergency of your flight is already 7 days to take off . Basically you have to cancel a week in advance and predict your emergency . Southwest and ***** are the BEST . Do not fly JetBlue

• Review fromRose O

  Date: 03/10/2025

  1 star
  Jet blue web site is robbing customers. It only properly works if it's in Jet Blue's favor, if it's a credit or a change with customer conveniently it always says it can't process and charges the higher amount. Their sight was not working and I had to keep canceling because I couldn't get the correct items to process. Then I was charged on my credit card for all the cancelled flights from their website mess. I filed a dispute and while in dispute they came off my card, they then contacted me saying all were justified and recharged by account with a partial travel bank. Just tried to process again a flight- due to them cancelling a fight and changing a 4 hr flight to 9 hours with lay over. AGAIN I tried to just "change" it - it said NO OTHER FLIGHTS AVAILABLE. Yet if I went in like booking for first time there were 2 other flights. so AGAIN it only would book if you canceled. So I canceled and checked to use my travel bank. Of course didn't go through charged entire price. Called waited on hold for 10 minutes them stating I'd be charged ***** for them helping to say- my account it no hold because of above- when they are the ones that took the money from my credit card. They are AWFUL and should be investigated by the BBB.

• Review fromReynaldo C

  Date: 03/05/2025

  1 star
  Booked R/T flights for my son and I on Jetblue on Feb 8th 2025, on Feb 27th they changed our departure flight and failed to give me a courtesy call to offer any options if the change didn't work for us. Today I noticed I had an email from them about the change of schedule, I called today to cancel the flights and book with Delta, I was told by a Jetblue **** supervisor and a rude manager that kept talking over me that if I cancel they will not refund the money to my card as I can canceling past the 24 hours window. I tried to state my case that it was your company that changed my itinerary well past the 24 hour window for me to cancel within 24 hours. I am not being offered any relief from the situation they created.

• Review fromRay M

  Date: 03/03/2025

  1 star
  JetBlue really let me down this time around when I attempted to book a flight on the JetBlue app. I used the JetBlue app to book a round trip flight for *************** to ******** for the next day. I supplied my payment information and should have received an email confirmation for the flight. Unfortunately , no email was sent from JetBlue confirming the flight/booking information. When I returned to the JetBlue app, there was no record of the flight being booked. It seems like the app was not working properly at the time. Nonetheless, with no email confirmation and no record of the flight being booked on the app; I figured the payment didnt go through. However, that was not the case. I noticed later on my bank statement that JetBlue had indeed charged my card/account. I called customer service and wrote a complaint to the corporate office to request a refund or credit, but was denied. I was quite disappointed in the outcome. JetBlues booking system process was not working properly; yet they chose to deny me any restitution and not take any accountability/responsibility for this technical issues. This situation was disheartening and the * grade by the BBB isnt a good sign.

• Review fromPeter G

  Date: 02/25/2025

  1 star
  **************** not based in this country. They speak poor English and are very rude and anti American. I will never fly JetBlue again.

• Review fromDan J

  Date: 02/18/2025

  1 star
  We have a flight on JetBlue airlines and we called and got the salute package for veterans. We were told we could use the benefits the flight that we had booked. Once we bought the package and try to use it, we were told that we could not use it either at the airport or online. The person helping us was either incompetent or its a scam and they just set it up to take our money. Someone should be held accountable.

• Review fromNina T

  Date: 02/17/2025

  1 star
  Absolute worst phone customer service of any business I have ever dealt with. Horrible. I have three travel banks so I called to speak to someone about booking a flight. The person who answered was extremely rude. I askedhim how are you? He says fine. What can I do for you? Then I explained my situation give him all the true blue numbers and he hangs up on me. After an hour and a half wait to get on the phone with them. And another 20 minutes while I was on the phone with him. And this is not the first time that it happened.JetBlue really better do something about the customer service. It is absolutely awful.

• Review fromRobert I

  Date: 01/22/2025

  1 star
  I was on a four and a half hour flight from ***** to *** on Saturday, January 18th. I had seat 14B (*****). My Media Screen was not working, no video or music was available to me for the entire flight. I informed the flight attendant of the situation and she responded that there is nothing she can do about it. I just spent 25 minutes on hold with Jet Blue and the escalation ***** I was told that they used to give out credit for $15 dollars but that was no longer the policy, I was entitled to nothing. The representative then had the audacity to thank me for being a loyal Jet Blue customer!! I told her yes I am loyal to you, but you are not loyal to me!! ******** customer service!! My wife and I fly Jet Blue all the time, we are now looking into ***** as our airline of choice. Good Bye Jet Blue!!

• Review fromAlexa D

  Date: 01/21/2025

  1 star
  Jet blue canceled our flight off an island leaving us stranded with no other options or flights off and wont compensate the united flights we did find off the island. **** customer service too I asked if their policy was to leave customers stranded on an island with no way off and she said yes.