Reviews

This profile includes reviews for JetBlue Airways Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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JetBlue Airways Corporation has 16 locations, listed below.

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  JetBlue Airways Corporation

  6322 S 3000 E Ste G20 Salt Lake City, UT 84121-6922

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  JetBlue Airways Corporation

  50 Terminal Dr Ft Lauderdale, FL 33315-3601

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  JetBlue Airways Corporation

  27-01 Queens Plaza North Long Island City, NY 11101-4020

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  JetBlue Airways Corporation

  Holladay Cottonwood, UT 84121-6922

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  Jet Blue Airways

  50 Terminal Dr Fort Lauderdale, FL 33315-3601

Review Details

• Review fromShaleina D

  Date: 12/30/2022

  1 star
  Upon check-in of our flight, I received a prompt that said, "skip the security line". Considering the all the circumstances of 2022 Christmas travel on the east coast, the $15 per person fee seemed reasonable to our dismay we have found that this is a complete fraud. #1. They took our money#2. We've never received a receipt for the purchase or instructions on what to expect or how to utilize the service#3. No indication of the perk on our boarding pass, as they say it was#4. The check-in agent failed to mention anything#5. Zero signage to indicate the service. Considering my experience, I contacted customer service using the chat because their message system says they have a $25 charge to speak with an agent. Through chat I wasn't treated as a human being, I consistently received canned statements from CS reps, and managers that my request was invalid due to their policy, and I am sorry you feel this way. Umm nice try but this issue has nothing to do with feelings. No resolution or culpability for missed actions was made, only blind statements of policy because they cannot help as it is noted on their website, they couldn't help me further and ended the conversation. I understand that clauses protect businesses as an operations director myself. However, if my company didn't provide a promised service that was paid for. I could not, with a clear conscious not even consider a refund for the terrible experience, poor representation of my brand and clear evidence of my company's inability to provide the service. In good faith we should be able to purchase services and assume that the company will do their part. I will save you the time, as you won't find this with Jet Blue. This company and the industry are allowed to take your money and have zero responsibility when they did not provide the service. It leads me to wonder, how many people are swindled by this daily, and how much money they in their pockets that was not earned honestly. Unethical at best.

• Review fromKristin G

  Date: 12/30/2022

  1 star
  . The airway that apparently has lost all 3 of our suitcases and no one seems to know where our luggage is. I feel like I should play wheres *****. Because hey- Im stranded in ************* with nothing. Mind you Im from *******. All my winter clothes are in my suitcases. We left ********* on 12/28 and our luggage did not. After doing so we not only got to our hotel 2 hours late, but due to this, they cancelled our 6 day stay because we could not get ahold of them because well our phone chargers were not with us. Can you guess where they are. Ding ding ding. Where ever the h*** our luggage is. So $4000 down the drain. Along with how ever much is in our luggage. @stevenrossum can you help? This is not ok. Active duty member on top of that trying to have a vacation and then all this money wasted. Fix this. ??

• Review fromKatelyn S.

  Date: 12/27/2022

  1 star
  JetBlue airlines I used to love flying the airline until they completely screwed over my fianc who is stuck in ******* from a historic storm & wont refund him or give flight credit for a flight from ***-*** on Friday 12/30/22 that he physically cant get on because he couldnt get to *** to begin with!! Gotta love when companies, airlines especially, enjoy benefiting from & taking advantage of people when they are literally stuck in a disaster. While on the phone with JetBlue trying to resolve the issue, my fianc told them he may need to contact BBB and they threatened to hang up the call on him for that!! Are you kidding me?!

• Review fromMichael L

  Date: 12/21/2022

  1 star
  I have flown quite a bit with different airlines and this one takes the cake of bad customer service, unorganized, and out of touch with reality! My brother and I were on our way ro *********** for our very first vacation. We flew from MSP to *** and got stuck on the tarmac for 38 minutes because someone gave our gate away twice! We finally got off the plane and my brother is a wheelchair assist because of his hip dysplasia no one at the gate to pick my brother to get him to the next gate to get on our connecting flight. ***** had to walk towards the next gate until I took a wheelchair from someone walking by with one! We got to the gate and the plane was still there thankfully the plane was there but they wouldn't let us on? They also had a dead head waiting at the gate to get on the plane undocked from the jet way and was taxied off. I came back from the help desk and ***** said they let the let the deadhead was let on! 6 of us had to wait for 3 hours! My brother sweating profusely from the about of pain he was in from walking trying to keep back the tears. The people at the help desk were rude no compensation for the inconvenience. After our vacation I tried to get some compensation for **** and I will tell you this the more people I talked to on the phone the ***** they got and definitely will not be using them again! I have never experienced such disrespect and rudeness from an airline like jet blue. The amount of pain my brother experienced in jetblues care is unexceptable and to be brushed off like we were is unhumanitarian. We will never fly with this airline again!! My brother's attorney will be contacted after the holidays to get legal action started. This airline is the bottom of the barrel for the airline industry. Do not fly this airline!

• Review fromGina P

  Date: 12/07/2022

  1 star
  I have had the WORST experience with JetBlue this year. Its always one problem after another. The customer service reps I spoke with were so rude and never empathic or understanding to the situation. Yesterday I was using chat to have my points transferred from one JetBlue account to another. The rep I spoke with, *******, updated the wrong email address so I received an email at 4am saying my account had the email updated to some random email. I asked her several times to verify that the correct email address was associated with my account but of course there was still a problem. I got that issue resolved only to find out that I was charged $378 to transfer points and I didnt authorize this charge on my card. The representative helping me on chat, ******, was rude and condescending when I asked for assistance on this issue. I was basically told that no one would help me and when I asked to be transferred to someone she sent me a link to the JetBlue website. I have saved all screenshots from this interaction to reference in the future if I need to dispute this. I have never had such a terrible customer experience in my life. I have been a customer for years but I will never fly ********************** again after this. I have told all of my friends and family about this and they agree that JetBlue is handling this extremely poorly and will no longer be customers. My next step is contacting the ************** attorney general to get this taken care of. From what I can see, Im not the only one being taken advantage of by this company.

• Review fromDerek Z.

  Date: 12/02/2022

  1 star
  I fly very often for work and for the first time I flew JetBlue. My baggage was lost. These things happen but little did I know the start of the hassle that would unfold. I went to the JetBlue baggage area in ***. I waited in the cue for 2 hours to file a report for my misplaced checked baggage. After some hostile interactions with the staff trying to resolve the problem I told them when they find my bag they can leave it at ****** and Ill ********* from their office on 12/1 upon my return. Just let me know it has been found. No response through the portal or any contact. Called the baggage help line. The gentleman told me my bags were in ******* and I could pick them up any time on my return to ****** (*******). Also, assured my receipts for items purchased would be covered. When I landed today no Jetblue baggage office exists. No Jetblue person at ticketing office. I waited on hold for 3 hours to talk to someone at the baggage hotline. They couldnt help me because they could not get ahold of anyone at the airport who works for *******. I then talked to 2 different people at customer service no one could help. I still dont have my bag. Not sure when I will. And now Im being told they might not cover my receipt costs for clothes I had to purchase as I waited for my bags. Insane customer service and worst airline Customer support I have ever had. Do not fly JetBlue! They are terrible to deal with. I wont ever fly them again. Stay tuned if I will receive my bags or the cost of clothes I needed will be covered by this joke of an airline.

• Review fromPhillip S

  Date: 12/01/2022

  1 star
  I booked a flight. On check in, they had no seats available except the $100+ upgrades. They refused me a regular seat. Why am I being sold a fight ticket when they have no seats? Why do I have to pay extra just to sit down for a fight?Worst flight company I have ever used. I want a seat without having to pay for one.

• Review fromSue C

  Date: 11/30/2022

  1 star
  Their website does not work! They released a cyber monday deal but everytime you look up a flight on the website, you get an error, can't even look at flights. This is not the first time I've had an issue with their website, just a week and a half ago, I was trying to change a flight and every time i selected Manage Flight it gave me an error. Their response was to delete the cookies on my web browser and try again, although on ******** multiple people were having the same issue! I love flying JetBlue, but if they don't invest in some technology experts to FIX their website instead of these bandaids updates they do, I may have no choice but to go with another airline. I mean if I can't even book a flight on their website, how can I fly with them. I'd love to talk to someone in their corporate office who can actually address these issues and work on fixing the problem as I would like to continue being a loyal JetBlue customer.

• Review fromNancy H

  Date: 11/30/2022

  1 star
  I had the first morning flight out we were loaded on the plane going towards the runway, the pilot announced there was a problem and we returned to the gate. We were told to stay put, then the pilot got on and told certain destinations to get off and go to rebook. I got off and went to rebooking, the attendant told me there was nothing that could be done even though there was a partner flight available which I showed her. I had to hurry over to another terminal and buy a new ticket from the partner airline and was able to make the flight (the attendant at the partner airline said JetBlue should have rebooked me so I wouldnt have incurred any additional cost). Jetblue ended up putting my refund in their bank (where I would have credit to use within a year). I called about a refund to my credit card. The customers service agents (I was disconnected once) started blaming me for missing the flight and stated each of the following below, which were all lies and I called them out on each one.-I was a no show (I questioned how this was possible since I checked in and boarded plane on time)-I disembarked plane voluntarily (The pilot actually told us to get off plane)-I used a third-party booking site so not a Jetblue issue (True I booked through Expedia, but what does that matter as Expedia is an approved booking platform for Jetblue)-Told me I missed connection because there was only 40 minutes between my flights (This was not true, connection time was over an hour, plane ended up being over 2 hours late so a mute point)JetBlue advertises as being a low cost airline however I had to pay extra fees and buy a new ticket because their plane had an mechanical issue. It was not weather or other act of god so they should be held accountable and not blame the customer. Partner ********************** are of no use if they dont attempt to assist their customers and rebook them.

• Review fromElsie Y

  Date: 11/16/2022

  1 star
  If I could give a 0 star review I would. I booked a JetBlue Vacations trip to **********, ****************** for 5 days and 4 nights. From the beginning of the trip it has been a disaster. The departing flight (flight ****) had to be emergency landed after less than 30 minutes in the air for a generator problem. Once we arrived in ********** at our resort (Barcelo Bvaro Beach) there was an issue with our reservation, only 2 names appeared on the reservation when there were 6 people in total. The resort front desk only offered two solutions; calling JetBlue Vacations customer service number or paying an extra $1500 to stay in the hotel room while we resolve the reservation problem. We spent 1 hour on hold and over an hour and a half dealing with a representative from JetBlue Vacations and eventually were able to get into our room over 4 hours after we had arrived at the resort. The only compensation from JetBlue we had received was a $150 credit for the flight and a $200 credit in total for the reservation mix up. Now on the departing flight home (flight ****) it has been delayed for over 4 hours because of a smoke detector sensor issue. Theres no other flight into *********** and after calling JetBlue Vacations again it is very clear that they are not willing to provide further compensation. JetBlue and JetBlue Vacations has ruined this vacation and has not done enough to recognize that this is a problem.