Complaints

This profile includes complaints for Paramount Acceptance Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Paramount Acceptance Corporation

  4725 S Holladay Blvd Ste 100 Salt Lake City, UT 84117-5475

  
• 

  Paramount Acceptance Corporation

  PO Box 17317 Salt Lake City, UT 84117-0317

  
• 

  Paramount Acceptance Corporation

  PO Box 17317 Holladay, UT 84117

  
• 

  Paramount Acceptance Corporation

  3276 Buford Dr STE 1044 Buford, GA 30519-5702

• 

  Paramount Acceptance Corporation

  4725 Holladay Blvd Ste 100 Salt Lake City, UT 84117-5475

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  trufit gym advertised a 12 month membership that I paid for in advance. this was from 1/10/23 to 1/10/24 that I paid ****** for. In march 2024 they called me and claimed that I owed them *****. I called paramount to dispute this charge and they said that I did'nt cancel my membership as it was auto renew. I sent them an email according to the phone call I had with them on 3/18 with the acc. number to cancel. I have requested a copy of the contract 2 times and have yet to see it. This resulted in another email from a **** at paramount on 3/25 now saying I owe them ***** for another month and if I don't pay this new amount that they will continue to charge me and refuse to cancel. How can you advertise a 12 month membership when there is no such thing. I joined this gym in good faith according to their advertised deal. Now they are trying to extort more money from me for no service provided.

  

  Business Response

  Date: 03/29/2024

  Reviewing your membership with Tru Fit, I see that there was a contracted term of 15 months starting 01/10/2023 through 04/10/2024 and then the membership would be in auto renewal after that point. I do see that your final payment will come out on 04/10/2024 and then the membership will expire on 05/10/2024.

• Initial Complaint

  Date:03/20/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my account with Vasa Fitness in ********* in November 2023. I had been a member with **** for 6 months, paying $25/month. It was explained to me that this gym requires a 6-month minimum contract before you can cancel without any payment penalties. After my 6 months, I cancelled to avoid any cancellation penalties. I hadnt heard from them since I cancelled until March 20, 2024, when I received an email stating I owe $124.96. I called their billing department to explain my situation, and the support member explained they couldnt help me. I called & emailed **** to speak to a manager or supervisor and they couldnt help me out. Next step is to contact a local consumer protection agency to see if they can resolve this matter.

  

  Business Response

  Date: 03/29/2024

  Unfortunately, looking at your membership with VASA Fitness, there is no documentation of a previous cancellation. Do you have any confirmation of that cancellation? 

• Initial Complaint

  Date:03/07/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a Membership with Vasa Fitness which utilizes Paramount Acceptance for their billing and collections. On March 6th I was notified of a declined transaction and was billed $25. I spent the better part of that day trying to contact them to rectify the issue which stemmed from losing my credit card and failing to update the billing information on my account. After trying to contact them for the entire day, with zero success, I opted to pay the balance in good faith, hoping they would refund my $25. Needless to say, when I finally did get in touch with Paramount Acceptance I was informed that seeing I already paid, they could not or would not refund my $25. I feel that this is predatory in nature and unscrupulous for a business to not have any way of helping their clients after the fact. It’s impossible to contact them and they benefit greatly by offering poor service and a virtually impossible customer service department.

  

  Business Response

  Date: 03/08/2024

  Reviewing your account we are able to have the $25.00 credited to your account as a one time courtesy. Your next payment will be $4.48 on 04/06/2024

  Customer Answer

  Date: 03/11/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:03/06/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have attempted to close this account over the last 4 months and I simply cannot speak to a real human being. Every time I call I am placed on a 2-3 hour hold. I will request a call back and will receive a call, and then just be put on hold all over again.I terminated the contract after I was medically retired from the Army, and then disputed the charges after I was continuously billed. I attempted to finalize a payment and just be done with the company, but then was assessed late charges. This is a last resort, please just close this out and for god's sake call me back.

  

  Business Response

  Date: 03/08/2024

  Looking over your membership, it shows that payment were disputed twice in October. Each time it was disputed a $10 fee was added. The total balance due to close the cancel is $20.00. You can make that payment online at gympayment.com. 

  Customer Answer

  Date: 03/11/2024

   
  Complaint: 21395263
  
  I am rejecting this response because: I cannot access gympayment.com

  I think it's comical that you request me to pay $20 for a late fee for an account that should have been closed off. I cannot reach a human to create an account on gympayment.com and I will not be extorted to close an account. 

  
  Sincerely,
  
  Nour ******

  

  Business Response

  Date: 03/12/2024

  Here is a link to where you can make your payment. Once it has been paid, the membership will be closed. ********************************;

  Customer Answer

  Date: 03/12/2024

  I will not pay a late fee because I was disputing the charge.

   

  It is imperative that you call me at ************.

  

  Business Response

  Date: 03/14/2024

  The fees have been waived and the membership is closed. 

• Initial Complaint

  Date:03/06/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I worked with a personal trainer for a month and a half. Upon signing the contract, I paid $180 every two weeks. When I purchased my home, I had to budget to meet my everyday living needs. I cancelled, and the trainer told me he would waive my $250 cancellation fee and would let my cancel. Now they are charging me $900 out of nowhere for an account that was closed. I have called them and did the callback number thing. I never received a call back and I cannot contact them via email. I would really like for them to leave me alone and stop harassing me

  

  Business Response

  Date: 03/08/2024

  You can reach out to ************************ at ************ or email them at ********************** They handle all of their own cancellations

• Initial Complaint

  Date:02/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called Paramount Acceptance and spoke with ****, needing an update on the cancellation of my and my husbands gym membership with Fitness Now, as we moved and this has been on-going since early December 2023. My husband and I have been charged our memberships for December, January, and February. She told me that she doesnt see any notes regarding the cancellation request. I explained the dozens of times *** contacted Fitness Now about this issue and needing to get this resolved as my accounts keep getting drafted. Paramount informed me that my husband and I had to each send a certified letter explaining why we want our memberships cancelled and there has to be a 30 day notice before payments would stop being drafted. I explained that this has been going on since December and I cant afford another month of payments being drafted. I asked to be transferred to a manager or their office of the president or complaints team and was told she would be able to send my complaint over for review but they would have no way for contacting me back on my escalation, even though my phone number was provided. I asked for a direct phone number or email of that department and was told they dont have one. I asked how will this get resolved and was informed I would need to put my issue down in the letter that has to be certified mailed for a possible review. There was no follow up or resolution to this on-going issue. I cant afford these payments being drafted and my husband and I need to be refunded December-February and potentially March if not resolved.

  

  Business Response

  Date: 02/15/2024

  Reviewing your account with **********************, there is no record showing a call previous to February ****. If you have any documentation of previous communication, you may send that for review. However, unfortunately we do see that the policy for cancellation is a certified letter to Paramount Acceptance. It is a 30 day notice for cancellation which starts the postmarked date on the certified letter. You may send that letter to  *************************** E. **************, ** *****.

• Initial Complaint

  Date:02/14/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired a personal trainer at VASA back on 11/09/18 and had been paying VASA $80 per visit (2 per month). On March 17, 2020 covid shut everything down and I could no longer continue going. The trainer, Will F*** sent me texts about the shut down and said he would contact me when it opened back up again. On April 29, 2020, he contacted me asking if I wanted to continue and I said because of covid and all the financial changes, I wouldn't be continuing at this time. Since I had no message from Will since then (I still have all the messages and can forward them to you), I assumed I wouldn't be billed. Last month I went back to VASA and discovered that Paramount had been billing me for this ever since. I have contacted Paramount several times. They said I had a 1 year original contract but since I didn't contact and cancel, I still owe Paramount the money that has been added. They did say that out of kindness they would reduce the bill to about half. Still I don't believe that's right. I've asked for the signed contract because I have no recollection of signing one and have still not received it even though I was told I would receive it in an email. All this time, approximately 4 years, Paramount has not contacted me about having a bill or of being billed. It wasn't until I started going again last month I discovered this. I would appreciate anything you can do. I look forward to hearing from you. Sincerely, ****** ******

  

  Business Response

  Date: 02/15/2024

  With the information you provided, it pulls up an account for a ****** *****. Is that the correct account you are referring to? 

  Customer Answer

  Date: 02/15/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  They are only asking if the name on the account is ****** *****. That is correct.  The account number is: *******
  
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 02/23/2024

  It looks like your account was back dated and cancelled. Let us know if there is any additional concerns regarding the original issue. 

  Customer Answer

  Date: 02/26/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:02/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Joined at VASA. Canceled within 24 hours under the rescission clause on their contract. Trying to contact paramount to ensure I get a refund and used the option for holding your place in line for a callback. Never got one. Tried to chat. No reply. Look at the reviews. I dont know how this place is in business.

  

  Business Response

  Date: 02/15/2024

  I apologize for the frustration and wait. It looks like the payment that came out on 02/08 came back declined, so no refund in necessary. Your account has been cancelled with VASA Fitness so nothing further will be due. 

• Initial Complaint

  Date:01/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to cancel a Vasa membership for months to no avail. This all started when I signed up for a new location that I was never informed opened. Payments were charged successfully to my card which I have no problem with. Sept 2023 I lost my wallet while on vacation. Paramount was unable to process payments which is how I found out that the vasa location was now open because paramount started calling. Still no emails from **** but plenty of calls from paramount. Ive asked to cancel the membership but they tell me I need to do it from the app yet I dont have access to the app because my account is frozen for payments not processed- Ive called paramount again and again but the wait is over an hour and still end up requesting a call back, I request a call back and never get one, I text with a rep and they tell me to call member services, I called the club and same thing. Ive been trying to get this resolved for months and they are just horrible at helping. In the end they sent me to collections which I am now fighting. I did everything I could to resolve this issue even try to make a payment when the past due was $100 and still no one could help.

  

  Business Response

  Date: 01/25/2024

  Im sorry to hear about your experience. Looking at you account now, I see that it has been set to cancel and will expire on 02/19/2024. You should have received a cancellation confirmation email with the details in it. 

  Customer Answer

  Date: 01/27/2024

   
  Complaint: 21196787
  
  I am rejecting this response because:
  In order for the account to be cancelled and not sent to collections, I had to request a late start at work and call the member services right when they opened and pay $350 to terminate my membership. 6-7 months I was charged and billed for a membership I didnt use due to paramount not being open to assisting members. Their main focus is to take members money not to provide long lasting member relationships. I reached out to paramount when I owed $100 after they called me to notify me. That is i when I found out the club was open and I was open to keeping the membership for the new location at that time. However, I was basically sent back and forth between the club, billing and member services. I never received the emails confirming my payment or cancellation either. Paramount just lies and has no problem sending customers to collections without a negotiation. When I finally got through to someone - my amount owed went from $300 to well over $400 just overnight and ******* only lowered the amount owed to $350. I in the end paid for 6 full months of membership that I had no idea was even open until December. Ive made it a point to create content about paramount and **** to share my experience. 
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:01/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my gym membership with Shape 2 Tone and Paramount Acceptance is still deducting money from my banking account. I have asked them several times to stop deducting the funds yet they continue to do so.

  

  Business Response

  Date: 01/12/2024

  Reviewing your account, I see that the account has been cancelled and the money has been refunded as of yesterday 01/11/2024