Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/18/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want this UCC off my company. I don't want to to do buisness with these people and haven't even given them the supporting documents needed to enter in to such a contract. As soon as they got a "online signature" from what was suppose to be a application to give me a "quote" on insurance they went right ahead and filed a UCC. This is bad buisness and I would never ever recommend anybody to this sheisty company full of scammers and con artists. I will be hiring an attorney and going after these guys .

  Business Response

  Date: 08/19/2023

  UCC filings are for companies to announce there intend to do business with you if there is any interest shown and you are approved. We specialize in giving loans and helping small trucking companies get started and dont do credit checks. You qualified with us, showed some interest, so we filed to show our intent to work with you. 
    That being said. Sorry to hear you dont want to try us. This process might now have gone smooth for you, but we are the best in the business and save customer thousands with 0 interest loans for fuel, and cheep but excellent programs.  
    To remove the filing, you can call our customer service at ************. If you have any problems with them, just email you business info over to me and Ill have someone reach out to you to get it removed. 

  Customer Answer

  Date: 08/19/2023

   
  Complaint: 20493607
  
  I am rejecting this response because:

  I showed intrest yes and I was suppose to recieve a quote from your insurance guy before I agreed to anything is what we talked about on the phone. Hence why I never sent over my documents (w9) (DRIVERS LISCENCE) (PROOF OF INSURANCE)the insurance I got quoted through ******'s was through the roof I would be working to pay insurance I got quotes from other companies averaging 5 to 7k cheaper and your fuel card yall told me over the phone that I was going to save 60- 1$ on every gallon. This here is just a credit line card I looked in to it with a 2 cent saving per gallon. I don't need credit on a gas card like I explained to tour people this is my second buisness venture already having a successful first company doing pools waterfalls and fountains.  But you didn't even send me a direct phone number to get ahold of you or a direct email . Why ? I've tried to contact customer service multiple times and no response no one answers my texts or emails I've wrote. I will try again Monday but please instead of wasting my time and you can do something about this give me your direct number or email. I don't never have to run this buisness to be successful it was more or a side buisness. I really would love yall to take the *** off and I will approve your comments and remove this off your **** ess ASAP I don't want neither of us being effected negatively through our buisness. Let's work together to get this removed for you from the BBB and you temove MY *** and we go our separate ways . I won't have nothing against yall it was just a little mishap is all. Please and thank you sorry all this had to come to this .
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 08/21/2023

  Fair.  Get me you company name and *** number, and the best email to send the release Ucc letter and Ill have it done at once

  Customer Answer

  Date: 08/22/2023

   
  Complaint: 20493607
  
  I am rejecting this response because: until this UCC is off I will reject . Name is Ready & Reliable trucking , *** number is ******* and email is *****************.  I've sent in a email and a ucc removal request already and spoke to your representatives at customer service and they told me it would be taken care of. Thank you for handling this . As soon as it is off my company all this BBB will be gone. Thank you
  
  Sincerely,
  
  ***********************

  Customer Answer

  Date: 08/22/2023

   
  Complaint: 20493607
  
  I am rejecting this response because: until this UCC is off I will reject . Name is Ready & Reliable trucking , *** number is ******* and email is *****************.  I've sent in a email and a ucc removal request already and spoke to your representatives at customer service and they told me it would be taken care of. Thank you for handling this . As soon as it is off my company all this BBB will be gone. Thank you
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 08/22/2023

  Great. A girl named ******** is going to reach out to you.  She is going to verify you dont owe us any money, and then remove the Ucc and send you the release letter. 
  

  thank you 

  Customer Answer

  Date: 08/23/2023

   
  Complaint: 20493607
  
  I am rejecting this response because:

  Thank you so much ******** got in contact with me and it seems like she is doing her best to get this handled. Thank you so much for diligently working to get this resolved. I promise yall and give you my word as a man as soon as I look on the ******* secretary of state UCC filing division and this is gone off my company. You will never have a negative comment again from me and I myself guarantee you that me and my family ***************** your company with nothing but positive comments on ****** and great reviews as a company. Thank you sir 
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 08/23/2023

  Your welcome. Thank you for your patience, and hopefully one day I can earn your business. Be safe out there

  Customer Answer

  Date: 08/25/2023

   
  Better Business Bureau:
  Fleetsmarts came through in the end and took care of all my issues, we initially had. I have nothing but kind words to say about this company.

  No issues no complaints. All my negative comments i would like removed. They did what they said they were going to do. Company of their word.

  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  What this company is doing is super illegal. They put a ucc filing under my company without any authorization. I have been calling them for over a week to get a letter of release and nobody gives us an answer. We are literally trapped since no company wants to factor us without this letter of release. We opened in may 19 Nitro transportation LLC and they put a ucc on our company in may 22 without any signature; even sent out fuel cards that were never activated. And you call them and nobody can transfer to a manager or give you an extension for someone to call. I already did the ucc termination request and still have not heard back from them. They literally have us trapped.

  Business Response

  Date: 08/18/2023

  First off, I am sorry this has been a struggle for you. If you can give me dates, times, and or a name of who you have talked to I will look into it. 
  second, UCC filing is a notice that we intend to do business with you, it not a contract.  
  third if you will send me your company info I will make sure that the release was issued. 

• Initial Complaint

  Date:08/14/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been trying to get in contact with fleet smart to take the Ucc off me for 3 or more weeks...I've spoken with the same representative over and over again who can't help me with anything..I am tired of hearing the same thing over and over again they emailed me a release form I filled it out and sent it right back to them and I still haven't gotten a phone call back thts all I keep hearing...I ASK who is the person I need to speak with they said Michelle but can never get a whole of them.
  ..I've called them on 3 way with the company I'm trying to handle my factoring with told them they sent out a email of release to them and never got a response back so we both talk to fleet smart representative to get this taken care of ...I don't want your business nor your fuel cards...and it's funny how I'm reading all these complaints and I see nothing being resolved....what is the next step we have to go to to make this go away this is holding up alot of money for me....we need this done asap

  Business Response

  Date: 08/14/2023

  Sorry that has happened. Normally our customer service is excellent.  If you will give me the customer service persons name I’ll have it dealt with ASAP.  Also, if you give me your company name the account is under and a good email and phone number, I’ll have someone reach out to you to get this rectified.   That being said, I even though the customer service hasn’t been great for you. If you try the products and credit line that you are all set up with, you will find it is the best out there.  

  Customer Answer

  Date: 08/14/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** *****

  My business name is ******* **** *** ******* ***

  my email is ******************** 

  My phone number ###-###-#### 

  please give me a call so we can take care of this matter and I can move on with getting my money and my business running like it needs to

  I'll be awaiting your call and email response 

  I am not satisfied until the Ucc is off of my account and send me my termination letter of contract 

• Initial Complaint

  Date:08/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fleet smart sent a email to me 3 times I never responded I recently found out this company filed a ucc on my company with out my permission on July 3of 2023 I’m now going to see if I can sue them penalties 9-625 I have never spoken to anybody at this company about doing business with them and I have no interest in doing business with them they have stolen my information and filled a ucc on me this is fraud and this company should be closed

  Business Response

  Date: 08/08/2023

  First off I’m sorry if there has been any confusion, however we don’t file with any company we haven’t spoken with. We keep all voice records to be sure. Second, if you are no longer interested in doing business with us. Please call customer service at ###-###-#### and they can get you a letter of release same day and file for removal and close your credit line with us.  

• Initial Complaint

  Date:08/04/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company Bluewater capital Fleetsmart is a scam! They are affiliated with US Business service and has put a ucc lein on my company before it has a chance to run. I need a release document of ucc to start working. It has been nothing but round abouts. No one can help, no manager is ever on duty when you ask for employees ID they don't have one. They said there is only one person and has no authority for nothing.

  Business Response

  Date: 08/04/2023

  First off, I don’t see you in our data base anywhere. If there has been a problem, then let’s get it fixed. Please respond with the company name or info that it’s under so we can investigate it and get it corrected if it is with us.   That being said, we only file UCCs on companies that show interest in doing business with us and will need credit from us. I can also assure you that our services are the best out there, and given a chance will prove it. 

• Initial Complaint

  Date:07/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are a new trucking business and were contacted by Fleetsmart back in March 2023. We agreed to receive INFORMATION from them, however never agreed to do business with them. They sent ** a fuel card that has never been activated or used. On June 21, 2023 we signed a contract with a factoring company and were not able to complete our set-up process. We were informed that they put a UCC lien 1 on our business. We have called them multiple times and every customer service rep that answers says that there is only one person in the entire company named ******** from account services that can remove this lien and provide us with a Letter of Release. We have sent numerous emails and called on a daily basis. At one point, we actually spoke with ******** and were informed that we would receive our letter of release the week of July 3rd. Shocker, still nothing. We have tried to get in contact with ******** multiple times and got the run around each time. No one has a direct contact phone number or email for her. This company is a fraud! They are hindering my business with this lien. They should never have placed a lien on our business.

  Business Response

  Date: 07/12/2023

  Sorry to hear that this caused a problem for you. The *** filing is for us to report that we are intending to do business with you, and not that we have entered into an agreement. Please contact our customer service at ************ and they will submit the removal that day. Please keep in mind that the state might take up to 14 days to change it. Again sorry for the inconvenience, but as long as you show interest and if we intend to loan you money we are suppose to file it. 

  Customer Answer

  Date: 07/13/2023

   
  Complaint: 20311812
  
  I am rejecting this response because: I have been attempting to have this resolved since June 22nd via email and by phone.  Nothing has been resolved and it is a continuous run around.
  
  Sincerely,
  
  *******************

  Business Response

  Date: 07/13/2023

  Thats not good. Im sorry, its definitely not how its suppose to go. First off give me your company info and Ill have it addressed. Also, if you can get me dates and time you called in and Ill have the phone recordings pulled and have the people handling the calls dealt with. 

• Initial Complaint

  Date:06/06/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This place is a scam!! There should be a law in place to protect new businesses. I answered their call and agreed to nothing. I even told them not to send me anything because my company wasn't up and running yet However just like everyone said, 2 days later we got fuel cards in the mail. We didn't think nothing of it just threw them in the trash. We went to get factoring services and we can't because Fleet Smarts states that we signed with them. We signed nothing, we agreed to nothing, how can they do this to a newly formed company? They should be arrested and thrown in jail for fraud. We have emailed and called. They state they will email ** the needed release form, but we never get it. STAY AWAY FROM FLEET SMARTS, THEY HURT YOUR NEW BUSINESS BADLY.

  Business Response

  Date: 06/07/2023

  First off. All of our services are legit and work as stated. Our factoring and fuel programs are second to none, and sense you never tried our services there is no way to no if we are a scam.  (Which we are not)
  

  second, on  05/16/23 16:38 your company requested the following.  
  
  2 cards requested. Will still decide on the payment terms currently under Preload - Offered 0% factoring and Insurance 

  this shows interest in doing business with **, and our Ucc was informing of our intentions to do business with you all of which is legal and properly done.  Im sorry you felt that you showed no interest, but the call indicated otherwise.

  3.  If you had followed through with your original intent you would have found that not only did all the services work as advertised, but are industry leading, and the best service to help new trucking companies save money, and quickly get funding and fuel savings same day.  
  

  4.  If your interest in doing business with us has changed, all you needed to do was call us ************ and we will remove it same day as long as you dont owe us any money at the time.    Sorry again you feel misunderstand we would love the opportunity to show you that we are not a scam and how much better we are then any other service.  We can still provide 0% factoring to you today if you are in need.

• Initial Complaint

  Date:04/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started a trucking company Trbula Transport LLC and was looking for a fuel savings card. I came across FleetSmart and did end up filling out an application through them for a fuel card without any knowledge that ******************** would file a blanket UCC on my company keeping me from factoring with ANY company. In this market, I cannot operate without a factoring company. The factoring company I signed up with contacted ******************** with a legal Demand Letter to remove this UCC filing 30 days ago, and have heard nothing back. This should be completely illegal for a company to blindly do and then not reply to the demand letter. I want this UCC removed NOW. Do not ever do business with a company that has no value in honesty and no value in the customer. How could anyone live with themselves knowing they are keeping a company from operating in these hard times?

  Business Response

  Date: 04/26/2023

  We are sorry to hear that this has caused a problem. Couple things. 1.  Any loan with collection procedures to be given to a company is to be reported and filed. 
  2.  Any factoring company can request us to move to second position of which we will happily do so and you keep the fuel program. 
  3.  Anytime you wish, you can call our customer service line and have your account closed and the *** removed. Depending on the state, the government can take up to 14 business days to accomplish this once we notify them. 
  4.  If another factoring company is telling you that they can factor you because of our ***, it is only because they arent willing to call and ask us to move in Second position. 
  again, sorry you are struggling with getting factoring, we have a team available through customer service to help you get factoring put in place. 

• Initial Complaint

  Date:04/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are a new trucking business and were contacted by Fleetsmart back in December 2022. At that time we did not know if we wanted to do business with them and did not commit to anything with them. A week later we received fuel cards and were continuously being contacted by their sales department. This week we discovered they put a UCC lien 1 on our business. We have called them multiple times and every customer service rep that answers says that there is only one person in the entire company named ******** from account services that can remove this lien and provide us with a Letter of Release. We have tried to get in contact with ******** multiple times and got the run around each time. No one has a direct contact phone number or email for her. We were told that they have a list that they put names on for requesting a Letter of Release and ******** goes through that list in ***** days. This company is a fraud! They are hindering my business with this lien. They should never have placed a lien on our business. We do not owe them a ***** and have no loans, credits NOTHING with them. They need to be stopped immediately.

  Business Response

  Date: 04/22/2023

  The Ucc was filed for the fuel line of credit that was agreed too.  If you do not want the line of credit, we will cancel it. Just let the customer service team know you dont want the line of credit, and the *** will be removed.  Depending on the state, they take up to 14 days to respond to us and remove it. 

• Initial Complaint

  Date:04/07/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company and I have absolutely no agreement. I became aware on the 03/29/23 that this company has places a *** on my small business.they did send me a release letter however i contacted them to explain that the letter had grammatical errors and missing information and also that it came from a company called "********************' which I no nothing about.they admit that i dont have any agreement with them yet they refuse to remove the *** even after several promises .

  Business Response

  Date: 04/28/2023

  Our response. 

  
  

  We have the customer what they have asked for. We apologies that the grammar was incorrect. However, the paperwork was filed with the state, and should have been removed by now.   ******************** is a company we use to file our **** on our behalf. 

  
  

  Thanks