Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/18/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fleetsmarts bullied me into signing up for their fuel program. I never signed any contract or document never made a login or gave them any personal information. Ispoje with a lady 10 minutes ago and told her I already received a fuel card and I did not need her fuel card, she instantly filed a UCC filing. Im sure thats against the law. My factoring company let me know immediately and we need this removed. Immediately. This company is a scam

  Business Response

  Date: 09/18/2023

  Sorry if there was any confusion. We have hundreds of new customers a week. Did you cannot customer service for the removal?  If you have any problems let me know. It shows on your account you showed interest in the program and was qualified for our top fuel program with a 0 interest credit line. That’s why they did it. We can have that removed quickly 

• Initial Complaint

  Date:09/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A unauthorized acted to my business

  Business Response

  Date: 09/14/2023

  Ill have someone reach out to you and see correct any mistakes and see if we can help you in any way. 

  Customer Answer

  Date: 09/15/2023

   
  Complaint: 20606972
  
  I am rejecting this response because they will not call me as promised. All I want is ********** to remove the lien they put on my company. My company dont own them anything. 
  Sincerely,
  
  *************************

  Business Response

  Date: 09/18/2023

  Ill have the phone records pulled, and see if they really never tried calling you. 

• Initial Complaint

  Date:09/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is deliberately falsifying information to obtain business I told them I want interested in their business and they took over my business how do they have this power I’m looking at the complaints it’s the same thing over and over they call you you tell them not interested they still have the power to override your decision and now I can’t even get paid from a company that I want to business with it or overall how are they able to do this and I’m new to this I have no idea for to reverse their decision the mind games they’re gone play this definitely should be illegal unethical!

  Business Response

  Date: 09/12/2023

  First off. UCCs are for companies to announce our intentions to do business with you. Other companies can do business with you as well, but they will want to know we aren’t leading you money first. But most salesman are to lazy to do that. That being said. If you call the customer service line and let them know you are no longer interested in doing business with us, they will have it removed. If you have any problems with them, respond to this and I’ll have someone get in contact with you. That being said, don’t let lazy sells people get you frustrated. All factoring companies do the same thing, but we are one of the only ones who allow for a public image. 

  Customer Answer

  Date: 09/14/2023

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  This company fraudulently took my information won’t release me from a contract that I didn’t enter willing it was forced upon my company read the reviews on bbb complaints about this company it’s ridiculous they’ve had my information for over a week how hard can it be to delete a business that you forced yourself on! This is ridiculous! I need them to immediately release my company of any illegal binding contract they imposed upon my company immediately I never wanted to do any business with this company! Look at the response their stop talking about they have competitive rates and lazy sales person I don’t care about any of that! Please release me im unable to get paid for jobs all because this company impeded on my rights impeded on my choice impeded on my freedom imposed and penalizing me because I don’t want to do any business with them !! Omg release me from the UCC I didn’t hire endorsed or subscribe to your services!! So far I’ve lost over $6000 in potential business Ask because of their ridiculous unethical business practices!!!
  
  
  
  Sincerely,
  
  
  
  ****** *********** *** ****

  Business Response

  Date: 09/14/2023

  Our phone records show on 4 attempts to contact you in the last week with no response.  Please make sure you answer the calls so we can be sure that we are talking to the one who agreed to try our product.  I’ll have someone attemp to get ahold of you again.

• Initial Complaint

  Date:09/08/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have recently applied for a trucking authority that is not yet active. Once I filed, my authority representative explained that people would be contacting me trying to sell me services and to just ignore the calls and emails. This is what I did. I received a text message and 2 emails from Mark at fleet smarts that I did not respond to.
  
  This company then proceeded to file a fraudulent UCC1 form against my company which i am seeing this is what they do to a lot of people. I had my attorney look into them and found that they are associated with Blue Water Capitol and filing these fraud documents though an EL Paso, TX company that happens to have an address at a post net copy place named US BUNSINESS SERVICES. They are placing fraudulent UCC1 filings on unsuspecting new companies to get other factoring companies to decline them so they are the only ones left to do business with. They are also soliciting 5 star Google reviews in exchange for releasing the UCC1 form. I am formally giving a chance to release this UCC1 filing from my company Waymaker Ranch Holdings, LLC Immediately before I contact the Federal Bureau of Investigation to file charges for this 1st degree felony.

  Business Response

  Date: 09/09/2023

  Your name doesn’t bring us any information or filings from us. Please give me your business name, all phone alls are recorded and stored so I’ll be able to provide you with the phone call once I have your info. Also, just fyi UCCs are for businesses to declare intent to do business with you, and someone from your company would have had to talk so us or shown interest for us to move forward with setting up your line of credit.  

• Initial Complaint

  Date:09/01/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently filled out an application with Fleetsmarts for use of their fuel card. I never signed a contract or used their fuel card and they filed a UCC lien on my company. I have been attempting to get it removed for over 30 days now. I have filled out the information and sent it back and they keep telling me they have not received. I ask to speak with a supervisor or manager and they tell me they are not available, they do not have a way to transfer my call to them, and they do not have a phone number for me to contact them directly. I have had to retain an attorney to help me get this removed.

  Business Response

  Date: 09/01/2023

  First off. This is not typical for us, and Im sorry your having a rough time. That being said, a UCC is there for us to declare our intent to do business with you. And in no way stops other from working with you. Anyone telling you different isnt being honest. But also, if you send me your company info, Ill have it looked into and see if I can help. 

• Initial Complaint

  Date:09/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fleetsmarts is a big company that provides services to carriers that want them. I was contacted by their sales department to provide me with a fuel card that was even sent to me to just see if I used it or not. I had no idea that they put a lien on my company without making any agreement or contract with them to begin with. Now, *** been really trying to get a hold of their manager in charged of this matter and theyre just giving me the runaround to resolve this issue. I get no response or follow up on this and would like to resolve it as soon as posible due to financial losses because of their fraudulent activities.

  Business Response

  Date: 09/01/2023

  First off. Im sorry if it hasnt been a good experience for you. Id love to fix it as fast as possible. 
  1.  Send me your company if and Ill have someone contact you immediately

  2.  Send me dates and times you called in had got the run around, and Ill have them looked into.  
  

  again, im sorry you have had a bad first impression, but I will say our factoring, software and fuel programs are second to non and will save you a ton. But I also understand if you dont want to work with us anymore. 

  Customer Answer

  Date: 09/01/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

  Customer Answer

  Date: 09/11/2023

  Hello, 

  
  

       My name is ***************************** and my business name is D&S 222 Llc. Out of *****,**. I would like to reopen this complaint due to the fact that opposing company put a lien against my company and I havent been able to fully operate due to this lien. 

  Ive reached out to this company (Fleetsmarts) out of **** and requested a (LOR) letter of release and they just been giving me the runaround for months now and I need to urgently resolve this matter with immediately.  I really would appreciate if you could help me with this situation and get this resolved soon.

  
  

  Thank you! 
  
  

  Sent from my iPhone

  Business Response

  Date: 09/11/2023

    ******** will be reaching out to you.  

• Initial Complaint

  Date:08/31/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Falsely put a UCC against my company. I have never signed an agreement with them. They are holding my company hostage from doing business where I choose to do business. They are refusing to terminate the **** I have contacted them for 3 weeks now, with no avail of correction being made.

  Business Response

  Date: 08/31/2023

  UCC filings are for companies to announce there intend to do business with you if there is any interest shown and you are approved. We specialize in giving loans and helping small trucking companies get started and dont do credit checks. You qualified with us, showed some interest, so we filed to show our intent to work with you. 
  

  that being said. If you dont owe us any money, we can remove it same day.  If you give me what name your account is under I can have it investigated, also provide me with dates and times you call, and we will investigate the phone calls you made.  But please know if you bought any fuel on our program you have to pay for it before we can remove the **** That being said, we have the best factoring available if you need factoring before the fuel is paid.  

• Initial Complaint

  Date:08/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We looked into setting up a commercial fuel program with ********** for my trucking company but decided to go with their competition. We are unable to proceed with the competing company until ********** releases the *** for my company. We have filled out the required online form to have this done and have called them now 5 times asking for this to be completed ASAP. They dont have a manager and claim the department working on this cannot be reached by phone or email.

  Business Response

  Date: 08/25/2023

  If you filled out the form online. Then the *** shouldve been released in 7 to *********************************************  If you send me your company information, I can double check that everything was handled properly.
  

  sorry for any inconvenience 

• Initial Complaint

  Date:08/24/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company as with many others have put a ucc against my business without permission. They force you to sign documents with promises its just for future uses. They will ignore your calls and threaten with termination fees which they legally cant enforce if its not in the contract. They refuse to give a letter of release for the ucc in order to keep you with them. Very shady company. Very unprofessional representation from rehire reps. **** away

  Business Response

  Date: 08/25/2023

  We have you sign a contract to ensure both parties (us included) do our part. We have not violated any part of the arrangement. That being said, our services are the best in the business and customers save over **** annually over any other competing company.  That being said, if you want out, we will help you as long as your obligations are complete.  Next time you call, note the *************, then let me know and we will revue it to make sure you are being taken care of.  

  Customer Answer

  Date: 08/25/2023

   
  Complaint: 20517938
  
  I am rejecting this response because: youre business literally ignores my phone calls now. *** been trying to get in contact with ******************************* for a week and she refuses to respond. The contract has no end date in it which means I can end the contract anytime I wish. Youre employees are trying to threaten me with a early termination fee. One person said **** another said **** and then someone said *********************************************************************************************************************** into staying with the company. Your company is trying to coerce me to do business with you. 
  

  I literally called 50 times yesterday for my call to be ignored every single time . Youre agreement with me has no end date. Has no early termination clause. Was supposed to be thru Wex and Wex has no info about my company for factoring and I declined the factoring with your company several times and didnt sign the paperwork on the fuel card agreement for factoring and submitted it several times and you guys kept send the documents back requesting I sign the factoring page as well even if I currently have a factoring company.

  If youd like to make the effort to reach out to me personally and solve this issue and give me my letter of release we can move forward and solve these issues. But your employees wont answer nor respond to me. 

  
  Sincerely,
  
  *************************************

  Business Response

  Date: 08/25/2023

  First off. You did sign a contract and my team is working on a solution for you, but it takes some time.  Theres a lot that goes into motion when you accept the deal that will have to be reversed and determination of costs. If you need something right this second, then you will need to pay the termination fee. But if you want it waived, you need to allow us time to work through it. 

  Customer Answer

  Date: 08/28/2023

   
  Complaint: 20517938
  
  I am rejecting this response because:

  first off yes I signed a contract and you guys insisted j sign a factoring agreement to get my fuel card and insisted it was just for future reference if I ever decide to factor with fleetsmarts. 
  then when I go to factor a load with my current factoring company you guys went Ahead a put a ucc on my company as you do to 100 of peoples business and the bad reviews show it as you do it unauthorized constantly. Then you try to bully people into staying with you. Threatening illegal early termination fees of $1k-5k  which is illegal to threaten that if its not on the contract. You cant force anyone to pay if they never agreed. And then the contract I did sign didnt have a end of term date therefore I am legally allowed to terminate at anytime I desire. 
  your company is absolutely horrible and unprofessional. The your reps ignore 100s of my phone calls. Get no return calls or emails. 
  your companys morals are horrible and I wish people knew before ever contacting you. Your response to this and your attitude tells customers everything they need to know 
  
  Sincerely,
  
  *************************************

  Business Response

  Date: 09/05/2023

  Again. Im sorry your not having a good experience, if you send me your company info I can have this investigated.  

• Initial Complaint

  Date:08/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called and ask what service do I have with that company and I dont have any products or signed any paperwork and comes to my attention they filed a UCC on my business. I called and ask to speak to a supervisor and was told no, I have ask for a letter of release several times but i trying to figure release from what bc we have no type of service agreement. I have called over 10 times. I know this type of business should be illegal!

  Business Response

  Date: 08/23/2023

  First off, we take these matters very serious. **************** is very important to us. If you would be so kind as to give me dates and times that you have called in and what phone number you were using I would love to follow up on these items.  If you will send me your company information, then I will have somebody look into it right away and reach out to you immediately.  This is not how it goes for the majority of the customers. But it is possible with a company this size that we get a bad egg that can cause problems. I am not sure what the circumstance here is, but I would very much like to resolve it with you.

  Customer Answer

  Date: 09/01/2023

   
  Complaint: 20512402
  
  I am rejecting this response because: It should be reopen because I do have phone logs when I called also have emails and company sent for me and I also fill out the form that they sent me for the letter of release , so Im not really understanding the back and forth calls for the letter its been over 2 months since the company sent the first email for a lettter of release. They have recording of conversations to try to tie you in so I know they have records of the disagreement that companys call in.  I just want my letter of release, I dont owe you you dont owe me nothing but my letter. 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 09/01/2023

  Please send me the logs and emails and I will have it investigated.  That being said we wont release the Ucc if you signed up for a service or owe ** money. But I need your company info to look into it at all, and the dates and times of your calls to pull your phone logs.  

  Customer Answer

  Date: 09/11/2023

  Subject: Complaint: ********: Request for Immediate Release from
  
  I hope this letter finds you well. I am writing to formally request
  the immediate release of TABI Delivery LLC from any and all
  obligations, agreements, or claims associated with **********
  Services.
  
  To provide some context, I initially contacted ********** Services to
  inquire about any services or agreements my business, TABI Delivery
  LLC, may have had with your company. To my surprise, it came to my
  attention that a Uniform Commercial Code (UCC) filing had been made
  against my business by ********** Services, even though we have not
  engaged in any contractual agreements, signed any paperwork, or
  received any products or services from your company.
  
  In an attempt to resolve this matter, I have contacted **********
  Services over ten times via phone calls and have submitted formal
  requests for a letter of release. Despite my persistent efforts to
  clarify this situation, I have encountered significant challenges in
  obtaining a satisfactory response. Furthermore, I am in possession of
  phone logs, emails, and documentation evidencing my attempts to
  rectify this issue.
  
  I must express my disappointment in the manner in which this situation
  has been handled, and I firmly believe that this ongoing dispute
  should be resolved promptly and professionally. I have also submitted
  a UCC termination form as requested by ********** Services on August
  23, 2023, but to date, no action has been taken to process it.
  
  On August 30, 2023, I made yet another attempt to resolve this issue
  through a phone call, but regrettably, the matter remained unresolved.
  Furthermore, on August 31, 2023, at 5:30 PM, I was informed by a
  processed. However, as of today's date, no progress has been made in
  this regard.
  
  I kindly request that ********** Services take immediate action to
  process and ***** the release of TABI Delivery LLC from any
  obligations, agreements, or claims associated with your company. I
  wish to emphasize that there are no outstanding debts or obligations
  between us, and my sole purpose is to obtain the letter of release as
  requested multiple times.
  
  I look forward to your swift attention to this subject and anticipate
  receiving the desired letter of release without further delay in order
  to avoid any potential legal repercussions. At your earliest
  convenience, kindly confirm the successful processing of this release
  in writing.
  
  Sincerely,
  
  TABI Delivery LLC

  Business Response

  Date: 09/11/2023

  UCC filings are for companies to announce there intend to do business with you if there is any interest shown and you are approved. We specialize in giving loans and helping small trucking companies get started and dont do credit checks. You qualified with us, showed some interest, so we filed to show our intent to work with you. 
    That being said. Sorry to hear you dont want to try us. This process might now have gone smooth for you, but we are the best in the business and save customer thousands with 0 interest loans for fuel, and cheep but excellent programs.  
    To remove the filing, you can call our customer service at ************. If you have any problems with them, just email you business info over to me and Ill have someone reach out to you to get it removed. 

  Customer Answer

  Date: 09/14/2023

  *************************** from TABI Delivery did call today like I be been ask several times and to no avail same results. September 13, 2023 I called at 6:27 and once I said release I was hung up on . I called at 6:29 an agent answered and didnt speak and 6:30 same results. Straight scam!!!!!!!!!!!!!  What this company is doing to a disable veteran is a slap in America face after all these years was served. I will not be force to sign with **********! Letter of release! Never sign any agreement and No I do not intend to do business with **********! 

  Business Response

  Date: 09/14/2023

  Ok, I have opened an investigation into those times you called.  ** having the phone records pulled and will listen to them.  Until then, I show your UCC set to be terminated but that when they called you, there wasnt an answer to confirm.  Please keep in mind it has to be the person who agreed to use our services who has to approve it.  And if you have already approved it, make sure it still hasnt been removed, and look for ********* call.

  Customer Answer

  Date: 09/15/2023

  TABI Delivery Llc 1st you said call then you said I missed a called which is a lie, Im through with going back and forth. ********** will be hit with a lawsuit! I will get more than a letter!

  Business Response

  Date: 09/15/2023

  Im not sure how to respond to this. Ill have all the phone records pulled and all actions documented when your lawyer contacts **. Best of luck to you and Im sorry if anyone at my company has caused you any issue. 

  Customer Answer

  Date: 09/18/2023

  I dont owe anything and didnt sign anything, I just want a letter of release!

  Business Response

  Date: 09/18/2023

  Got it. You will have it shortly.