Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/13/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fleetsmarts called my phone in January to discuss a Fuel Card as I have a new DOT and MC Number. I said I would think about it and that was the end of our conversation. Two weeks later while trying to sign up for a ***************** I was informed that there is a hold on my *** causing me to be unable to work with anyone else. I have made several phone-calls to get the lien removed and was informed that a fee of $500 will be needed for a release of the lien. On 1 of my numerous calls to them I added my girlfriend to the call as she is more familiar with paperwork. She asked for any documentation they have that will constitute as an agreement to work with Fleetsmarts. We were placed on hold and was informed that the Account Manager that processed the onboarding was on a call. We waited for quite some time and the account manager never came. My girlfriend asked what guarantees is there that if the $500 is paid we would get an immediate removal of the lien, to which we were told there is no guarantee, we would have to wait 45 days. We called several more times and still have not been able to speak with an Account Manager.

  Business Response

  Date: 02/16/2025

  Hello,

  Thank you for reaching out to us via the BBB, your complaint has been noted and escalated to the proper team to be contacted and assist with your operation and what you may need.
  
  This platform and team that deals with these BBB complaints is not tied to helping provide you further information.

  Customer Answer

  Date: 02/16/2025

   
  Complaint: 22939425
  
  I am rejecting this response because:

  This response is on par with being placed on hold while they contact the Account Manager. This business does not provide any solid responses to inquiries. 
  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 02/18/2025

  Hello,

  We understand your frustration and want to ensure you that we have noted this complaint and issue and have escalated it to the proper team.

  Business Response

  Date: 02/20/2025

  Hello,

  We have reached out to this carrier twice to try and retain his business and provide a solution to his concerns.

  If we can not retain his business we should provide him what he needs.

   

• Initial Complaint

  Date:02/11/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FleetSmarts filed a UCC lien against my company without my authorization. When I confronted them, they sent me a release form, but now they are delaying the process and making it difficult to remove the lien. This is negatively impacting my business and credit.
  
  I have repeatedly requested that FleetSmarts file a UCC-3 Termination Statement, but they continue to give me the runaround. Their lack of professionalism and refusal to correct their mistake shows a pattern of predatory business practices.
  
  I strongly do not recommend working with this company. If you are considering doing business with FleetSmarts, be aware that they may file unauthorized liens on your business, causing unnecessary legal and financial trouble.
  
  I have filed complaints with the BBB, CFPB, FTC, and my state’s Attorney General to hold them accountable.

  Business Response

  Date: 02/12/2025

  Hello,

  Thank you for reaching out to us here via the BBB. We have reviewed your file and see there were some errors on our part in relation to your accounf.
  
  I will have someone send over the documentation needed and please use this response as permission to terminate our UCC filing and position in the meantime.

  Customer Answer

  Date: 02/12/2025

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  ***** ********

• Initial Complaint

  Date:02/10/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear, Michell
  
  I am ******* *********, owner and operator of S&G Expediting LLC. I have reached out to your company on several occasions, including contacting the account manager, but unfortunately, I have not received a response regarding this situation.
  
  I am writing to bring to your attention a matter that requires your urgent attention. I recently listened to a recording of our previous conversation, and I clearly stated that if I decided to move forward with your company, I would notify you. However, I never expressed my intention to work with your company, nor did I sign any agreements or contracts.
  
  During our conversation, the representative I spoke with mentioned that they would send me information to review, but I never agreed to receive any gas cards. The arrival of these gas cards is causing significant disruptions to my trucking company, particularly in terms of finances. I want to emphasize that I will not be coerced or bullied into working with your company for factoring or any other services.
  
  I am requesting that you release S&G Expediting LLC from all liens that your company may have against my business. I am aware that it is illegal to place a lien on my company without a signed contract or agreement, and I did not request or agree to receive any gas cards.
  
  I would appreciate it if you could contact me via email (my preferred method of communication) with a letter of release. My contact information is as follows:
  
  ******* *********
  [email protected]
  Business Phone: ###-###-####
  Cell phone: ###-###-####
  
  Thank you for your time and consideration. I look forward to hearing from you soon.
  
  Sincerely,
  ******* *********
  Owner and Operator, S&G Expediting LLC

  Business Response

  Date: 02/10/2025

  Hello,

  Thank you for reaching out to us here, I have taken this complaint and escalated to the upper management and executives that review these complaints and will be in touch to resolve this concern.

  Customer Answer

  Date: 02/10/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  ******* *********

• Initial Complaint

  Date:02/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was solicited a factoring service and certain promises were not fulfilled. I signed a contract stating a fuel line of credit which I didnt agree to, which I have to buy 25% of my income worth of fuel to receive a 2% factoring fee. They harass the company I work with and therefore the company doesnt want to use me as much. This is going to cost me my business because they are my sole source of income. I submit invoices and they dont respond to them, I have to call them and it still takes them days to process my paperwork. The purpose of a factoring company is to get paid in a timely manner. I desperately need out of this so called contract they have me in so I may move on. Also, they sold me on a no contract agreement, which was a lie because they have me in one for a year! Thank you

  Business Response

  Date: 02/07/2025

  Hello,

  As you are aware of the buyout process because we had to buy you out from another factoring company. We can not release you from your contract while you have open invoices with us.
  
  We have been working with you since the buyout and would need to engage with whatever factoring company you want to work with next. Please have them reach out to us and we can engage with them.

• Initial Complaint

  Date:02/04/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Filling date: 09/19/2024
  Filling number: ************* Document number: ************** 
  I need this UCC lien terminated immediately!

  Business Response

  Date: 02/16/2025

  Hello,

  We have reviewed the contact information and the UCC information provided and can not find your trucking carrier.

  I believe you may have us mistaken with some other operation.

  If not, please provide more information about your trucking carrier so we can assist.

• Initial Complaint

  Date:01/25/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have constantly called to get the UCC they have filed on me terminated but they are constantly avoiding and not answering. When they do answer all they say are they are working on it. I keep asking for prof of termination and they can't give me anything.

  Business Response

  Date: 01/27/2025

  Hello,

  After reviewing your profile, I see that you have signed a contract to come onboard with Fleetsmarts.
  
  We would love to earn your business, is there something that we can do to help you get on the road and stay on the road?

  Customer Answer

  Date: 02/03/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: Ok and I have said over the phone and through emails. What is the termination cost and ask you guys to write up paperwork for the termination so I can pay it and now all of a sudden the rules change to where I have to get another factory just to get the UCC terminated. I didn’t want any factory company anymore but now you guys want me to get with a factory company just so I can terminate you guys UCC filing. 
  
  
  
  Sincerely,
  
  
  
  ******* ******

  Business Response

  Date: 02/04/2025

  Hello,

  That is not the case, apologies for the misunderstanding. Most trucking carriers want to go to another factoring company.
  
  I will have a team member reach out to you to talk about collection of the UCC termination fee and then move to grant you a letter of release.

• Initial Complaint

  Date:01/25/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Seems like many complaints have been made on this company . When will the BBB put them out of buissness and release evryone from there tourment .

  Business Response

  Date: 01/25/2025

  Hello,

  While the name provided is not accurate we located your trucking company based on the email provided. 
  
  We can see that you have signed a contract with us and have been actively utilizing our fuel and factoring programs. 
  
  Please let us know if there is anything we can do to serve you better.

• Initial Complaint

  Date:01/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a Phone call from this company offering fuel cards. I never accepted their offer. The representative calls my phone 12 times per day. I keep telling him NO. I never signed any paperwork work because I did my research and Saw terrible reviews on their scam. They delivered the Fuel cards without my knowlegde. I do not have any agreement with these people and they are holding my company hostage.

  Business Response

  Date: 01/22/2025

  Hello,

  We just did a dive into your account with us and we do not see anything signed or filed for your carrier.
  
  Can you please expound how we are holding you hostage?

• Initial Complaint

  Date:01/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I told them that they could send me the fuel card to speed up the process if I choose to go with them because I have a lot of offers and I have to see which one is best for me. There is no written agreement So I did chose another company and found out they had filed a *** against my company on NOV 06 2024 because of the *** against ny company no one wants to do business with me .I have been in touch with the manager she said she requested a ROL I have email the fleetsmart filing servals time for the pass month no response I have not made any progress I have been making truck payments and paying other expenses. Without making any revenue

  Business Response

  Date: 01/20/2025

  Hello,

  Here is that document you requested. 

  Best of luck with your trucking company.

• Initial Complaint

  Date:01/08/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I need letter release.- Esta compañía se metido a mi compañía sin mi consentimiento y ahora no me quiere dar la carta de liberación .

  Business Response

  Date: 01/09/2025

  Hola,

  Gracias por hablando con nosotros aqui con la BBB.
  
  Veo que usted firmo el contrato con Fleetsmarts. Queremos que usted se quede con nuestra compania.
  
  Hay algo que podemos hacer para ayudarle?